Haringey IAT

    On 6th July I reported a problem with my hoist to my OT. The back wheel is getting stiff it is not going in the direction it’s pushed/pulled offten bangs in to walls.

    I was agreed with my OT that mediquip would come look see if it could be repaired or replace it. As it’s a non standard item my OT believed if it need to be replaced she would need to goto panel

    I said I would be happy to try a standard hoist, it’s been 5 years since I tried one if it’s adequate a special hoist would not be required.

    Mediquip came out a WEEK later to take photos because they did not know what it was!

    Mediquip then texted my mother they would be here to fix it. They never turned up so I called them. A Appointment was made and confirmed by sms for Friday 28th July at 4pm as no one had attended I called them, was told firstly an engineer had come but got no response. Then they said It can’t be fixed.

    I called IAT as medquip need an order for a replacement! My OT on leave, as such IAT said they can’t help as giving my a hoist without as assessment this could be a risk.
    He said someone would call me Monday. No one called! Tuesday 1st August I called IAT again the lady said the manager would call me, today 12:30 no one has called!

    My intention is to complete the complaint process and should the response be unsatisfactory i’ll go to the LGO.


    A manager left me a voicemail. They are trying to get the manufacturer (I believe this is mediquip who are the supplier not manufacture) to See if it can be repaired! I’ve been told by mediquip it can’t be repaired, hence why the appointment on was not keeped.
    The hoist is also 5+ years old! It’s never been serviced.

    Published by

    Daniel McMorrow

    34 Year old disabled geek,