A Message from Amazon Executive Customer Relations-Shant

A Message from Amazon Executive Customer Relations-Shant

Hello Mr. McMorrow,

My name is Shante with Amazon.co.uk’s Executive Customer Relations Team. I’m very sorry to hear that the delivery driver did not follow your delivery instructions during the course of a delivery. I can appreciate how upsetting this must have been for you.
Please be assured that from an Amazon perspective it is completely unacceptable for a driver to not follow instructed specifics that our customers have listed for their delivery address. This individual driver failed to meet the high service standard we set for our customers.
The details of this incident have been passed onto Senior Management at the carrier who are in the initial stages of a full investigation of the driver’s behaviour and will be taking the appropriate actions. Unfortunately we will be unable to share the details of this investigation with you for data protection reasons.
As an apology for what has happened I would like to send you a gift hamper as a gesture of goodwill. Also, kindly let me know if there are any dietary requirements that I need to be aware of.
Please confirm if you wish to accept this and I will make the appropriate arrangements.
I do apologise for any distress this incident has caused you. I look forward to hearing from you.

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Warmest regards,

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