Dear Mr McMorrow
Thank you for your email to my colleague. Emma no longer works in the Chairman and Chief Executive Office and as such has passed your email onto myself to look into.

I would first like to offer my sincere apologies for the inconsiderate behaviour demonstrated by the postmen.

Our records show that you have raised this issue via Customer Services, reference 1-6518314929, and I can see they have passed on your feedback to your local Delivery Office Manager. While I am confident our Customer Services team will be able to resolve this matter, I will periodically check for an update on the open complaint.

If you have any further concerns please don’t hesitate to contact me.

Kind regards
Caleb Carter

Royal Mail – Chairman and Chief Executive Office