Amazon

When Amazon they f*ck it up they really go all out!

I’ve wasted enough time complaining to Amazon the convenience & the simplicity of buying from Amazon is then
wasted on their often pointless customer services.

Issues from 1st January 2020.

– Part 4

Hello Daniel,
It looks like something caused our conversation to be disconnected. I’m really sorry for the inconvenience.
Unfortunately, I wasn’t able to gather enough information about your problem to take action, so please contact us again so we can resolve this issue:
https://www.amazon.co.uk/gp/help/contact-us/general-questions.html
I hope this helps. We hope to see you again soon.
Did I solve your problem?
If yes, please click here: {SNIP}
If no, please click here: {SNIP}
Warmest regards,
Amazon.co.uk
Your feedback is helping us build Earth’s Most Customer-Centric Company.

– Part 3

Dear Mr. McMorrow,
I regret that we were unable to resolve this issue to your satisfaction.
You may direct any future correspondence regarding this matter to our Legal Department at the following address:

AEU, c/o Amazon UK Services Ltd, Legal Department, 1 Principal Place,Worship Street,
London,EC2A 2FA,United Kingdom

Did I solve your problem?
If yes, please click here: {SNIP}
If no, please click here: {SNIP}
Warmest regards,
Amazon.co.uk
Your feedback is helping us build Earth’s Most Customer-Centric Company.

– Part 2


Email from ecr-amzl-replies@amazon.co.uk

Hello Mr. McMorrow,
My name is Shante with Amazon.co.uk’s Executive Customer Relations Team. I’m very sorry to hear that the delivery driver did not follow your delivery instructions during the course of a delivery. I can appreciate how upsetting this must have been for you.
Please be assured that from an Amazon perspective it is completely unacceptable for a driver to not follow instructed specifics that our customers have listed for their delivery address. This individual driver failed to meet the high service standard we set for our customers.
The details of this incident have been passed onto Senior Management at the carrier who are in the initial stages of a full investigation of the driver’s behaviour and will be taking the appropriate actions. Unfortunately we will be unable to share the details of this investigation with you for data protection reasons.
As an apology for what has happened I would like to send you a gift hamper as a gesture of goodwill. Also, kindly let me know if there are any dietary requirements that I need to be aware of. Please confirm if you wish to accept this and I will make the appropriate arrangements.
I do apologise for any distress this incident has caused you. I look forward to hearing from you.

Did I solve your problem?
If yes, please click here: {SNIP}
If no, please click here: {SNIP}

Warmest regards,
Amazon.co.uk
Your feedback is helping us build Earth’s Most Customer-Centric Company.

Your email was requested as a phone call.
Your offer of a good will gesture is an insult.
I’ve submitted legal documents for disability discrimination as defined in the Equality Act 2010.
You’ve shown over the Last few years that you don’t know what you are doing.
I’ve been asking for a legYour email was requested as a phone call.
Your offer of a good will gesture is an insult.
I’ve submitted legal documents for disability discrimination as defined in the Equality Act 2010.
You’ve shown over the Last few years that you don’t know what you are doing.
I’ve been asking for a legal department email on Twitter for days, and have been ignored.
Mr McMorrow al department email on Twitter for days, and have been ignored.
Mr McMorrow

A Message from Amazon Executive Customer Relations-Shant

– Part 2

Disability Discrimmnation case has been started.


– Part 2


Parcel was handed to resident

Parcel was handed to residentParcel was handed to resident

Parcel was handed to resident

Email from cs-reply@amazon.co.uk

Hello Daniel,
My name is

Tracy

the agent that you spoke with earlier.
I’m sorry to hear that you’ve had an issue with your delivery.
I understand that the driver did not follow your delivery instructions when delivering your order. We make great efforts to ensure orders are packaged appropriately, and that they’re handled with care during delivery, to ensure customers receive their orders in perfect condition.
We conduct investigations to eliminate these issues, and ensure that parcels are delivered safely. I have passed the details of this incident for investigation, so that appropriate action may be taken, to prevent this issue recurring
We realise this incident reflects negatively upon Amazon.co.uk and the feedback you’ve provided will be used in reviewing our delivery service.Thanks for taking the time to contact us and to bring this to our attention.
I hope this helps.
Did I solve your problem?
If yes, please click here: {SNIP}
If no, please click here: {SNIP}
Warmest regards,
Amazon.co.uk
Your feedback is helping us build Earth’s Most Customer-Centric Company.

Parcel was handed to resident

Parcel was handed to resident

Parcel was handed to resident

Tweet

Thank you for your request for information which was received on 8th October. Your request has been passed on to the appropriate official at the Department for Business, Energy and Industrial Strategy (BEIS) to process.
Your request is being considered under the terms of the Freedom of Information Act 2000 and we will reply at the latest by 5th November. If you have any queries about this email, please contact the Information Rights & Records Unit at BEIS. Please remember to quote the reference number above in any future communications.
Kind regards,
Information Rights & Records Unit

Dear Department for Business, Energy and Industrial Strategy,
Under Freedom of Information act I’d like to know what advice has been given to compines with reguard to Covid19.
I’m intreseted In advice given to Home delivery companies or compinise that offer Home Deliveries when dealing with disabled Customers and how this advise relates to the Equality Act 2010.
Leave Items of the floor has become common place with covid19 being an excuse. This poses a piticular issue for the disabled and those unabled to pick stuff up.
Compines are unwiling to make Reasonable Addjustments due to suposed Covi19 Advice.
Yours faithfully,
Daniel McMorrow

Unsolicated email from ecr-amzl-replies@amazon.co.uk

Dear Mr McMorrow,
My name is

Mark

and I work within

Amazon Executive Customer Relations.

along with Johnny, they’re currently out of the office thus I’m replying in their behalf.
Following your recent communication with our Customer Service team, concerning your

Amazon Logistics

delivery, it’s my understanding that there’s certain expectations regarding your deliveries that have not been followed.
In detail, I can see that roughly a year ago we’ve set a specific instruction for your deliveries to be ‘handed to you’ rather than left unattended. However, under current carrier restrictions due to SARS Cov-2 (or Covid-19) we’ve been advised that these can’t be followed until restrictions are lifted, unfortunately – thus we’re not able to service special handling requests. I truly appreciate how inconvenient this is for you.
Amazon and its carriers are following all applicable guidance and regulation, in particular from public health officials for each country as we work to deliver customer orders. In some instances this may impact where, when, and how packages can be delivered.
Moreover, our delivery teams will still run until 10pm for all residential customers, we don’t offer timed deliveries, so I can’t request a time-specified delivery for your parcels.
Lastly, Johnny has a followup set regarding your case (they’ll contact you once they’re back in the office) and I’ve let them know you’ve been in touch.
I appreciate this may not be the outcome you hoped for at the moment and apologise for any disappointment this may cause.
Warmest regards,
Mark
Amazon.co.uk
Your feedback is helping us build Earth’s Most Customer-Centric Company.

We cannot process your request via Twitter for security reasons, you will need to follow the instructions listed in the link provided. Thanks for your understanding. ^TH

The GDPR does not specify how to make a valid request. Therefore, an individual can make a subject access request to you verbally or in writing. It can also be made to any part of your organisation (including by social media) and does not have to be to a specific person or contact point.
https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/right-of-access/#3

Tweet

Email from Amazon.co.uk (ecr-amzl-replies@amazon.co.uk)

Dear Mr McMorrow,
This is

Johnny Calderon

from

Amazon Executive Customer Relations.

Thank you for taking my call today.
I am very sorry to hear of the distress caused by this incident and for any inconvenience caused.

Every single Amazon Customer Rep i’ve had the misfortune of interacing with has expressed this. but never fixed the issue

As per advised, the delivery instructions previously added to your account advised our delivery drivers to deliver your order to your self but and not to leave them unattended.
For your safety and our driver’s safety, Amazon’s delivery associates and partners have been advised to reduce contact with customers, this may include placing packages at the customer’s doorstep and stepping back. If an ID check is required, the driver will complete the check at a distance.

This policy of pleacing items on the floor is a policy of discrimination. It puts disabled people who can’t pick items from the floor up at a disadvantage.

  • This would account for issue since March, what about pre-Covid19?
  • I’ve checked the Door Camera and not a single Amazon driver had a Mask on.

I understand that you are requesting for our drivers to enter to your home address to deliver your orders As advised, we are unable to do that, we are looking to protect our customers and our drivers upon the delivery of their parcels.
Please inform us of the best possibility or way for us to be able to deliver your orders without our drivers stepping inside your home address. I would kindly ask you to advise if there any neighbor that perhaps we could contact and explain of this situation so we can still deliver your orders in a safe manner. In addition to that, we can offer you a parcel drop box where we can instruct our drivers to leave your orders in it, parcel size permitted and some one else could hand them to you when visiting your home address.

As per your request, here is the link for you to be able to request any data available related to your account https://amazon.co.uk/gp/privacycentral/dsar/preview.html
The following link will help you cancel your Prime membership at any time: https://amzn.to/2kIJ0To This will display the most up to date information on your Prime membership and any refund amount due.
Thank you for taking the time to report this incident to us, I hope to hear from you soon.
Did I solve your problem?
If yes, please click here: {SNIP}
If no, please click here: {SNIP}
Warmest regards,

Johnny Calderon

Amazon.co.uk
Your feedback is helping us build Earth’s Most Customer-Centric Company.

The first order placed after me avoiding Amazon was left on the doorstep.
After an amost 12 minute call to Amazon Customer Serivce. it’s become clear Amazon have not got a clue. Amazon Logics can’t explain why dilivery instructions are not being followed or why Amazon Drivers LIE


Phone call

Daniel McMorrow, Welcome to Amazon Prime

I caved. Weekly prime not yearly.

I did not renew prime.

managingdirector@amazon.co.uk

I will not! Ask for a phone call again. www.mage-net.net/amazon
Daniel McMorrow

– Part 2

I can’t understand how you keep mistaking email for the REQUESTED PHONE CALL. As explained royal mail who also have hand delivery Instructions. Called me and we negotiated a small chair inside my door. I am able to open the door remotely and can stay in my living room 3-Meters from the door. The delivery agent is able to leave the item on the chair without direct contact with me.
You never considered people with a disability when writing your policy a breach of Equality Act 2010.
When asked for phone calls you insisted on emailing again a breach.
Mr McMorrow

Dear Mr McMorrow,
My name is

Tarik Cherkaoui

and I work within Amazon

Executive Customer Relations Department

Thank you for getting back in touch. Prior to the restrictions for COVID-19 being put in place, we endeavoured to make adjustments to your delivery process. There were some issues with ensuring adherence, due to different processes for different driver types, and we were able to rectify those in advance of the COVID-19 lockdown, by ensuring that a specific driver was tasked with deliveries to you, and to carry out your specific instruction for hand delivery.
However, it was not possible for us to continue this arrangement in light of the COVID-19 safe-distancing guidelines. We have a duty of care to both you and those we engage to deliver packages on our behalf, and until it is safe to do so and our policy changes, we will not be able to service an instruction to hand-deliver directly to you, rather than leaving the package at the door and moving back to a safe distance as is currently required. We are sorry for any inconvenience.
I regret that we were unable to resolve this issue to your satisfaction. You may direct any future correspondence regarding this matter to our Legal Department at the following address:

AEU
c/o Amazon UK Services Ltd, Legal Department
1 Principal Place,
Worship Street,
London,
EC2A 2FA
United Kingdom

We hope to see you again soon.

Dear Mr Daniel McMorrow,
My name is

Nora Schehl

and I’m contacting you from the

Executive Customer Relations Department

of Amazon.co.uk. In this capacity, your recent correspondence has been brought to my attention.
I’m really sorry to hear about your experience and I understand from your chat contact, that the delivery driver delivered the parcel to your front door, instead of handing it over. I can see that my colleague, Tarik, has previously addressed this issue and informed you that unfortunately due to the current situation, until further notice, Delivery teams will no longer enter homes or offices and will only deliver to your doorstep or office front desk during your scheduled delivery window.
I understand that currently this is in contradiction with the instructions on your account, however for both your and the drivers’ safety, we are unable to carry out the instructions placed on your account due to the present circumstances.
Thank you for bringing this to our attention and I’m sorry for the inconvenience and frustration caused and thank you for your understanding.
Did I solve your problem?
If yes, please click here: {SNIP}
If no, please click here: {SNIP}
Warmest regards,
Nora Schehl – Amazon.co.uk

Parcel was handed to resident


parcel was handed to resident

Published by

Daniel McMorrow

37 Year old disabled geek,