Amazon

    When Amazon they f*ck it up they really go all out!

    I’ve wasted enough time complaining to Amazon the convenience & the simplicity of buying from Amazon is then
    wasted on their often pointless customer services.

    Issues from 1st January 2020.

    managingdirector@amazon.co.uk

    I will not! Ask for a phone call again. www.mage-net.net/amazon

    Daniel McMorrow

    – Part 2

    I can’t understand how you keep mistaking email from the REQUESTED PHONE CALL. As explained royal mail who also have hand delivery Instructions. Called me and we negotiated a small chair inside my door. I am able to open the door remotely and can stay in my living room 3-Meters from the door. The delivery agent is able to leave the item on the chair without direct contact with me.
    You never considered people with a disability when writing your policy a breach of Equality Act 2010.
    When asked for phone calls you insisted on emailing again a breach.
    Mr McMorrow

    Dear Mr McMorrow,

    My name is

    Tarik Cherkaoui

    and I work within Amazon

    Executive Customer Relations Department

    Thank you for getting back in touch. Prior to the restrictions for COVID-19 being put in place, we endeavoured to make adjustments to your delivery process. There were some issues with ensuring adherence, due to different processes for different driver types, and we were able to rectify those in advance of the COVID-19 lockdown, by ensuring that a specific driver was tasked with deliveries to you, and to carry out your specific instruction for hand delivery.
    However, it was not possible for us to continue this arrangement in light of the COVID-19 safe-distancing guidelines. We have a duty of care to both you and those we engage to deliver packages on our behalf, and until it is safe to do so and our policy changes, we will not be able to service an instruction to hand-deliver directly to you, rather than leaving the package at the door and moving back to a safe distance as is currently required. We are sorry for any inconvenience.
    I regret that we were unable to resolve this issue to your satisfaction. You may direct any future correspondence regarding this matter to our Legal Department at the following address:

    AEU
    c/o Amazon UK Services Ltd, Legal Department
    1 Principal Place,
    Worship Street,
    London,
    EC2A 2FA
    United Kingdom

    We hope to see you again soon.

    Dear Mr Daniel McMorrow,
    My name is

    Nora Schehl

    and I’m contacting you from the

    Executive Customer Relations Department

    of Amazon.co.uk. In this capacity, your recent correspondence has been brought to my attention.
    I’m really sorry to hear about your experience and I understand from your chat contact, that the delivery driver delivered the parcel to your front door, instead of handing it over. I can see that my colleague, Tarik, has previously addressed this issue and informed you that unfortunately due to the current situation, until further notice, Delivery teams will no longer enter homes or offices and will only deliver to your doorstep or office front desk during your scheduled delivery window.
    I understand that currently this is in contradiction with the instructions on your account, however for both your and the drivers’ safety, we are unable to carry out th
    e instructions placed on your account due to the present circumstances.
    Thank you for bringing this to our attention and I’m sorry for the inconvenience and frustration caused and thank you for your understanding.

    Did I solve your problem?
    If yes, please click here:
    {SNIP}
    If no, please click here:
    {SNI[}

    Warmest regards,

    Nora Schehl – Amazon.co.uk

    Parcel was handed to resident


    parcel was handed to resident

    Published by

    Daniel McMorrow

    37 Year old disabled geek,