Blog

Mattress

I complained about the matters being uncomfortable to my GP in February 2023.
Since I’ve had a constant battle to get anyone to help The District Nurses( are based at Whittington), The Whittington PALs team, NRS (supply the equipment), NHS England, PHSO, Local Integrated Care Board.
They all blame each other.

This was my mattress

Ouch.
By

a new mattress was ordered, it was delivered at 5:30pm
Thirty minutes later…

My MP

Catharine West

(Twitter)

is as effective as a chocolate fireguard.

I’m unable to move once in bed.
I’m put to bed at 8pm and don’t get up till 9:30/10am next day.
I’ve currently got an air/foam hybrid from NRS That’s set to ‘2/Soft’ but is like sleeping on a concrete slab.

With the District Nurses about 10 different people all get involved and NONE of them have clue.
One Point of Contact is needed. I’m told a referral to the macc was made, but they have never attempted any contact.
District Nurse is coming but she can’t use my hoist so can’t actually assess me on the mattress.

Haringey OT/Adult Social Care

I’ve been saying for awhile now Haringey Adult Social Care are going to kill someone.
They are rude, inhumane and unaware/don’t care the harm they are doing. They refuse to listen to the service user aka me. I’ve been disabled for 11 years I’m the expert in what I can and can’t infict.

This case involves my wetroom. A standard wet room the floor slopes towards the drain to aid the water run-off.
This ‘slope’ has a secondary problematic effect. It’s such as my Hoist and Shower Chair a not stable.

Docker

My Home LAN setup is Over Kill.
For this project We deal with two networks. My DHCP Server hands out 192.168.0.100-200/24 with a subnet of 255.255.0.0 (so class b)
I have 3 x Pi4 B+ 8GB I plan to used as nodes (node-{a,b,c})
I have 1 x Generic Laptop I plan to use as master node. (jupiter)
All are…

  • Running Ubuntu 20.04.2 LTS
  • Connected via eth0 (1Gbps)
  • Docker Client & Server Version: 19.03.8

The Docker Hosts have a physcial IP from DHCP in the range of 192.168.0.X with a subnet of 255.255.0.0
I very mush like the Docker Containers To be in the 192.168.44.X Range.

I also love if the Containers could use my existing service aka DNS (192.168.0.2) and SQUID (192.160.0.200)

Mailman3

Mailman3 or MM3 is devoloped by sadists! The most awaked software I’ve attempted to use!
My Main Server hades is an AWS EC2 m3.mediam instance. It has been running exim for SMTP for years.

I installed mailman3 NOT milman3-full as the website is hosted on another server

Run
sudo -u list mailman info
The above should INCLUDE "Config file" output 
config file: /etc/mailman3/mailman.cfg

At the top of



/etc/exim/exim4.conf
add
## -_-_-_ MailMan
MM3_LMTP_PORT=8024
# Assuming a typical source installation in /usr/local, with
# links to the Mailman bin directory and so on from MM3_HOME.
MM3_HOME=/usr/local/var/mailman
MM3_UID=list
MM3_GID=list
# The path to the list receipt (used as the required file when
# matching list addresses)
MM3_LISTCHK=/var/lib/mailman3/lists/${local_part}.${domain}


/etc/exim/exim4.conf
add 
.include_if_exists /etc/exim4/conf.d/transports/10_mailman.conf


/etc/exim4/conf.d/transports/10_mailman.conf
add 
#_-_-_-_ MailMan Transport
mailman3_transport:
  driver = smtp
  protocol = lmtp
  allow_localhost
  hosts = localhost
  port = MM3_LMTP_PORT



Now restart exim
sudo service exim4 restart


Now we need to create a list
sudo -u list mailman create -nd list@lqresidents.uK

Wheelchair Services

Before we begin, you need to know…

 I've had a Roho cushion for 10 years.

In mid October 2020

My cushion for my wheelchair, was becoming a pain (The center was dipped in).
Due to covid19 I didn’t make a fuss as It was not totally broken, just painful.

By November 2020

It was unusable, however had found a cushion but different type.
My Roho is full of air. The spare is essentially a bean bag chair chousion.
I tried the spare cushion, but was extremely uncomfortable.
To overcome this, I was sitting forward, this lead to Low back pain. So I gave in and called he Wheelchair Service.

In their quest to become the centre for bureaucratic nonsense, The Wheelchair Services need a referral from my Dr. to help.
Now had this been a new request for a wheelchair or a medical based change, i could understand the need for referral, however this was due to a part of the wheelchair breaking.

So I faff with my Dr. get the referral.
Now the Wheelchair Service needs me to attend for an assessment.

I've not been out of my flat sine June/July 2019. Several reason mostly because I get extremely travel sick. The idea makes me anxious, Add in risk of Covid19 and I become a mess.

So an appoitment was made for Wednesday 6th Jan 2021.

On Tuesday 5h Jan 2021

Wheelchair Service call and canclle the appoitment, as the staff are being redeployed to help with Covid19 In hospitals. I was told It would likley be Feb befor I could be seen.

On Monday 11th Jan 2021

I get a phone call offering me an appoitment for next week.

Staff where redeployed to help with Covid19. We asume they have had contact with people n Hospital. These same staff have now been sent back to handle their normal workload.

Legal Ombudsman

About as effective as a chocolate teapot.
They are bureaucratic and ultimately unhelpful organization.

Review

Trustpilot reviews of LeO.


Trustpilot Review


I sent…

Couple of WEEKS? Are you joking? This complaint was made in October 2019. The LeO seam to be happy to allow as many delays as possible. The 12 week General Enquiry team should have already seen new evidence is presented and should have put a mute on 5.7 (d) claims.
Mr McMorrow 

I received

Dear McMorrow
The matter has been progressed to the ombudsman pot. This will be picked up by an ombudsman to make a decision.
I am unable to give you a specific time but it could be within the next couple of weeks.
Kind Regards

On

The caseworker sent me The Terms of Investigation and said

As the agreed outcome wasn’t fulfilled and you had new information, these complaints will the basis of my investigation.

So accepting of a Scheme Rule 5.7 (d) seams to be a contriduction.

On a deadline was set for today. So I ask?

You’ve had my response. I assume payment evidence has been presented. When will decision be made ?

I received…

Dear Mr McMorrow
Further to the firm’s email and their opinion that the complaint has been resolved, please find letter attached
In addition, in respect of the questions asked, we do not have powers over the Legal Aid Agency and we would not investigate a complaint between you and the Legal Aid Agency.
Please respond by .

Kind Regards
Israr Nabi

Attached Letter
We can see from the attached letter. Mr Nabi mis-quotes Scheme Rules 5.7 (d)
it should read

The complainant has previously complained about the same issue to the Legal Ombudsman or a predecessor
complaints scheme (unless the ombudsman considers that
material new evidence, likely to affect the outcome, only
became available to the complainant afterwards); or

I received…

Dear Mr McMorrow
Please accept my apologies, the information in my previous email was not correct.
Before we can deal with a Stage 1 complaint about the investigators failure to respond to your questions, it will need to be first dealt with by Mr Nabi’s team leader.

I have passed the complaint to them and they will respond to you within 10 days.

This is very confusing. the complaint was made on . We then have your so-called 5-day response. We then have the 10-day response from the Manager. Mr Nabbi should have informed his manage on so 10 DAYS from then? so

I received…

I have also spoken to Mr Nabi about the questions that were not answered and he acknowledges that he agreed to, but did not. He asked me to pass on his apologies and he will respond to you directly on Monday.

So below my former lawyers have stated the had made payment.
I have provided my bank statement to the LeO that don’t support their assertion

Dear Mr McMorrow
I just wanted to provide you with an update.
I am currently waiting on evidence from the firm in respect of the additional concerns you have raised. They have initially responded to say that the remedy previously agreed had been paid. In this instance, i have asked them to provide evidence. While I understand you are deeply dissatisfied with how we handled the first investigation in to your complaint about the firm, and also our own service complaint procedure, I have not been involved in either of those matters. As I see it, there a still significant matters in dispute between you and the firm and my focus and priority is to get to the bottom of that and bring about a final resolution, enabling you to move on from this matter.
I will be in touch with you shortly. Kind Regards
Israr Nabi


email

So we agree to use the previous investigation terms.
At the time evidence was supplied by my former solicitors. So if new evidence is submitted then serious questions need to be asked.

So LSB apperantly monitor The LeO performance.

SERVICE COMPLAINT ADJUDICATOR REPORT 2018-19 Page 2

There were a total of 183 service complaints received by LeO at Stage 1 of the service
complaints procedure; 45 were referred to Stage 2 for consideration by a senior manager, and 28 were referred to me. I have investigated 25 complaints (one was open at the start of the year, one was withdrawn, and three were open at the end of the year). The table below provides information about the number of service complaints received at each stage over the last four years.

Chart


email

So based on these statistics show the LSB are not holding the LeO to any standards.

I received the outcome of my Service Level Complaint. Stage One.
Can you hurt yourself, laughing?.

I asked Question 2.

I asked Question 1.

I received…

Dear Mr McMorrow Further to our last conversation, please find letter attached. As discussed, my investigation will be into the five previous complaints our offices looked into. As the agreed outcome wasn’t fulfilled and you had new information, these complaints will the basis of my investigation. I understand that the new information you received revolves around complaints 1 and 5. Please review my letter attached and confirm by 20 March 2020. Kind Regards Israr Nabi

Dear Mr McMorrow,
Thank you for your email and your time over the phone yesterday.
As discussed over the phone, I appreciate that our deadline of 8 April 2020 to respond to your service complaint at the first stage of our process, is outside of the one-month timeframe listed on our website. Please accept my sincere apologies regarding this, I can confirm that as an organisation we are putting steps in place to reduce the length of time it is taking us to respond.
Prior to starting the stage one service complaint investigation, either myself or an alternate Customer Experience Specialist, will contact you to confirm the complaints we are able to consider. I am aware that we previously completed a service complaint investigation for you, under reference SC-0400. Please be aware that we will be unable to reconsider any service complaints that we considered within that investigation, we will however ensure that we take into account the overall effect of any failings identified within both investigations.
I can confirm that whilst the service complaint is pending, I have liaised with the investigator, Mr Nabi, who has confirmed that they will contact you to ensure they have a full understanding of your complaint against the lawyer. Mr Nabi has confirmed that he will contact you by 11 March 2020 regarding this matter.

Yours sincerely
David Johnson
Customer Experience Specialist


email

My Your complaint about our service SC-0519 Was logged So the deadline sould be I was told by the Customer Experience Administrator who logged the complaint…

He will issue his response to you on or before 8 March 2020.

I'm getting 30 days from Unhappy with our service

Was sent a Confirmation email with the caseworker understanding of my complaint. He had two points. Neither raised by me!

Assigned to a Case Worker. Who asked for a phone.
During this call, it became painfully obvious he had not read the background to the case. He had no clue what my complaint was about.

I submit a second complaint about Tyrer Roxburgh Solicitors.

My first Legal Ombudsman complaint was concluded. A year after it was submitted.

My first Legal Ombudsman complaint was made

The Legal Ombudsman. Are in no position to teach anything!

Monoprice Select Mini V2

3D Printing is not a newbie-friendly activity! You can’t just buy a
printer, and print stuff.

Cura 3.6

Setup using the defaults.
monoprice-cure-printer-settings

Trying to print Configurable hard drive mount
Dimensions 118.0mm x 75.0mm x 24.5mm
With the Monprice Select Mini V2 having a flatbed of 120mm X 120mm X 120mm
the item should fit.
Dimensions

Error
Nothing to slice because none of the models fit the build volume
Error

Index of e-mail’s

Traceback (most recent call last):
  File "utils/mage3.py", line 108, in 
    msg = email.message_from_string(Imap_Fetch_Data)
  File "/usr/lib/python3.6/email/__init__.py", line 38, in message_from_string
    return Parser(*args, **kws).parsestr(s)
  File "/usr/lib/python3.6/email/parser.py", line 68, in parsestr
    return self.parse(StringIO(text), headersonly=headersonly)
TypeError: initial_value must be str or None, not list

Tado

Tado are useless! They don't have a clue about customer service or use oh home automation.

In my search for Home Automation, I’ve had to accept a few annoying things. Hue needs a free Cat5 port on my router, the automatic window opener makes a sound when it opens.

Tado has been a nightmare from the start. I was unclear what I needed so ask Tado.

Hello, I’m disabled and need a quote for a thermostat, and 4 radiator valves. I also need info n warranty and support.

A “custom” quote comes back, with everything.
As I’m disabled I add “Profissional Install”
My Tado kit arrives. But no Install date, so I Call. To be told you set everything up first then get an install date.
Now I disabled, my dexterity is poor. I told them I was disabled, they only said to add “Profissional Install”

Ever since I installed tado every few weeks the batteries in each unit need to be replaced.
I am physically unable to do this.

During the summer the heating never comes on, but recently when my Wet room comes on, the radiator in the Loung as gets warm as well.
Trying to contact Tado Support is impossible!
The Tado system was miss-sold it is not fit for purpose.