Tado are useless! They don't have a clue about customer service or use oh home automation.
In my search for Home Automation, I’ve had to accept a few annoying things. Hue needs a free Cat5 port on my router, the automatic window opener makes a sound when it opens.
Tado has been a nightmare from the start. I was unclear what I needed so ask Tado.
Hello, I’m disabled and need a quote for a thermostat, and 4 radiator valves. I also need info n warranty and support.
A “custom” quote comes back, with everything. As I’m disabled I add “Profissional Install” My Tado kit arrives. But no Install date, so I Call. To be told you set everything up first then get an install date. Now I disabled, my dexterity is poor. I told them I was disabled, they only said to add “Profissional Install”
Ever since I installed tado every few weeks the batteries in each unit need to be replaced. I am physically unable to do this.
During the summer the heating never comes on, but recently when my Wet room comes on, the radiator in the Loung as gets warm as well. Trying to contact Tado Support is impossible! The Tado system was miss-sold it is not fit for purpose.
They are bureaucratic and ultimately unhelpful organization.
The cowboys
They caused this nightmare and are true
idiots. They won’t take responsibility for it.
Legal Aid Agency (LLA)
is a very bad model. The aim is to help with legal fees so justice can be available to everyone. However you apply for legal aid, Lawyers do work on your case. If you are assessed by the
Legal Aid Agency (LLA)
as not being eligible you become liable for the Costs of your lawyer.
If like me you’re assessed but have to contribute and had not been informed properly of this, you are still liable.
It is, therefore, my decision that the firm’s handling of Mr McMorrow’s Legal Aid has been poor
Yet the
Legal Aid Agency (LLA)
found nothing wrong.
The invoice was for work done between and .
So On I fire your
firm as I have lost faith in your ability.
You issue me a bill acknowledgment 147 days later on and finaly submit to the
Comments likke the above enrage me!
The USB Key with the audio recordings of my phone calls came. With a letter! I was supprised as the Letter that was posted with the USB Key contained a password
The posted the "password" to the usb key with the usb key.
Like locking your front door and leaving the key in the lock.
I am again asked to explain what I feel is missing. I am unaware of the data The Legal Aid Agency (LAA) holds on me. I have request my entier-case file The files below are only noted as The Legal Aid Agency (LAA) have referred to them.
are not something I am shy of expressing.
Phoned the
The Legal Ombudsman
to check they had my complaint. As I was given no notification. I was told it could be 12 weeks! before it get allocated.
Submitted my second complaint to
The Legal Ombudsman
Gave up waiting for
Legal Aid Agency (LLA)
have made a Formal Complaint to
Information Commissioner’s Office (ICO)
Submitted my formal complaint, with a valid reason to expedite.
– Can you advise what files you believe are missing?
I currently have an outstanding debt so if I got to
the
Information Commissioner’s Office (ICO)
this debt need to be
paused You have given me notes about phone calls. When I
asked for communication. The notes are not even transcripts but a summary. They also
fail as they use acronyms that are not explained. A breach.
You provided me “7 Solicitor’s claim.pdf” this appears to be only
part of civ claim 1 As I am using my SAR to make a complaint against my lawyer for a bill Claim1 is important. This complaint is for the Legal Ombudsman and Solicitors Regulation Authority. I am happy to inform them you won’t cooperate.
You refer in my complaint response to “substantive amendment” But no substantive
amendment was disclosed in my SAR response
of 12th August 2019 so having it and not disclosing is a breach of GDPR..
Mr McMorrow
Phoned the MOJ about the poor service for Legal Aid Agency
–
Our complaints process has now been exhausted.
Dear Mr. McMorrow, Our complaints
process has now been exhausted. If you are dissatisifed with this response and wish to pursue the matter further then you have the right to make a complaint to the
Parliamentary and Health Service (PHSO)
through your local Member of Parliament. The Ombudsman is a free service; it makes final decisions on complaints that have not been capable of being resolved by a government department or Agency. By law, the Ombudsman service can only look at complaints about UK government departments and agencies if they have been referred by an MP.
There is further information available on the
Parliamentary and Health Service (PHSO)
website www.ombudsman.org.uk/making-complaint It is important that you take the matter to the MP as soon as you receive our final response to your complaint, as there are time limits for the Ombudsman service to look into complaints. If you don’t know who your local MP is, go to findyourmp.parliament.uk for more information, or contact the House of Commons Information Office on
When a
certificate is revoked the client must be given 21 days to consider
the bill and make any representations, as they have a financial interest in the costs.
Therefore, if the certificate was revoked either less than 21 days before or any time after the bill has been submitted (to us for assessed bills or to
the court for bills where they are the assessing body), the claim will be rejected unless there is documentation confirming the client has seen a copy of the bill and has no objections. This will be a priority reject unless there is another valid reject reason.
For assessed bills the date the Claim1/1A certification is signed should be used to determine whether the provider would have had the opportunity to send the client the bill and allow 21 days to pass. For taxed bills, the financial interest certification at the back of the bill will need to be completed to determine whether the client has been sent a copy of the bill.
This will not apply where the client already had a financial interest by virtue of the statutory charge applying or contributions paid, as the client should already have been provided with the bill
An Extremaly early respons to my Stage Two Complaint.
This was not due till
I got an SMS asking me to contact LCS. They have recieved my stage two formal complaint and ICS should be suspended.
First letter about this debt.
Stage two Formal Complaint.
The below extracts from the response that highlight the incompetence for the
Legal Aid Agency (LLA)
.
As you are aware, your emergency cover was date limited to the period and
The date limit was imposed because your solicitors did not submit a substantive amendment when required to do so.
Following a ‘reinstate certificate request’, submitted by the solicitor on , we reopened the certificate and the required substantive amendment was provided.
A final bill was then submitted by your solicitor . Please note, there is no time limitation for providers to submit a final bill. The work they successfully claimed for was undertaken between the dates of your emergency cover only. We did not pay the solicitor for any work outside of these dates.
Following the payment of the final bill, we then referred this matter to our debt recovery unit (as explained in your original offer letter). At that stage, you were informed that your solicitor’s claim had been paid and you would have to set up a payment plan to address the liability.
With reference to your Subject Access Request:
You have asked why you were not provided with copies of your telephone calls after you were informed that all calls to the agency are recorded? Copies of your calls were not requested in your SAR correspondence so were not provided in response.
See comment above.
We’ve not sent the response, it’s with the complaints team.
We sent the response, we just don’t know-how.
–
Response from Costs Draft Person Ms E Harper
Thank you for your letter
(undated).
The work undertaken was clearly set out in the bill sent to you on 18th July 2018. Any
query regarding the bill should have been raised within 21 days of it being sent to you
as clearly set out in the letter sent, however we received no objections.
When you did not accept the offer of Legal Aid work relating to your matter, work was
discontinued.
We trust this answers your query. Any questions relating to the payment of money due
should be directed to the
Legal Aid Agency (LLA)
as our involvement in this matter has
now concluded.
Over the last few years my interest in Low Power, Tiny Computers like, PI, Pi Zero W, Uno R3 and most of the ESP2688 and ESP32 Family.
I like the Adafruit Feather ESP2688 it’s tiny, has WiFi and battery charging built-in.
I widely use these in the house to do stuff. Lately I built an
Adafruit Feather ESP2688 AWS IoT Temperature Monitor. Yes this is over kill
but was fun and I don’t care. Most of my self-built Home Automation has MQTT / AWS IoT links.
Lately I wanted to see these MTQQ Messages. Yes I can used my laptop but this is not very impressive!
In came E-PAPER! It’s a extremely low power display.
The people over at Waveshare are answered my wish” With the ESP2688 Driver Board…
The board has WiFi. No Battery Option but I can work with this.
They work with Waveshare e-Paper. So I got a broad and a 1.54″ BW e-Paper display.
PRO TIP: Ignore the Waveshare code example. It’s a full application and requiters knowledge of HTTP and Web severs. It’s Ok to test the display but after 3 days I could not for the life of me figure out how it worked. Look at the example that come with GxEPD2_Example/GxEPD2_Example.inO Took me an hour to understand
Two points. I HATE using code libraries other people wrote.
if code was written against a lib say version 1.2.1 version 1.2.2 may not work.
My Temperature Monitor used Adafruit_MQTT_Library, arduinoWebSockets, aws-mqtt-websockets, aws-sdk-arduino-esp8266 ANDpubsubclient
In an attempt to simplify my storage. I’m giving away the stuff blow. All as seen, first come, pick-up prefered.
wine gratefully accepted.
Smartthings UK Hub. Used to manage Smartthings devices. Has 2 Uk Smart Plugs.
Atolla Powered 4 Port USB2 Hub.
3 Pi B+ Cases.
1 Pi Zero Case with Camera top.
Mega & Mega expansion shield.
5″ Pi 2B/B+ LCD Screen.
2 Foscam C1-Lite CCTV Camera. No plug Powered via mini-usb
I’d seen many project on the web for “Home Security” but none really had that thing.
Thi guide is more of a reminder for me, however please ask any questions.
Select the OS. I use RASPBIAN STRETCH Download
You will end up with a ZIP it should take a minute.
Run
cd ~/Downloads/
> ~/Downloads$ unzip 2018-11-13-raspbian-stretch.img*
The file you downloaded
Part 2 – The OS on SD Card
You now have two files 2018-11-13-raspbian-stretch.img and 2018-11-13-raspbian-stretch.img.zip You can ignore the ZIP file we don’t need it.
Now you have to put the Raspbian OS on to the SD Card.
We are going to use DD
cd ~/Downloads/
> ~/Downloads$ dd bs=4M if=2018-11-13-raspbian-stretch.img of=/dev/mmcblk0 conv=fsync
Once you has the OS on the SD Card you’ve still got a little bit more to do.
Connect to WiFi
Start SSH Server
Setup authorized_keys (OPTIONAL)
RSYNC Backup (OPTIONAL)
Part 3 – Auto starting SSH Server [SSHD]
This is very simple. It should only take a few seconds.
Using a client PC/Laptop. Mount the SD Card. On The SD Card will be a boot partition.
cd /media/<USERNAME>/boot
> sudo touch ssh
All the above has done is create a file SSH on the boot partition on the SD Card. We you now start the Pi Zero SSH Server will auto start.
Part 4 – Connect to WiFi
This is a little more complex. Again we have alter a few file on the SD Card.
We are going to manually edit wpa_supplicant.conf so when it starts it has all the info it needs to connect to WiFi.
Using a client PC/Laptop. Mount the SD Card. On The SD Card will be a partition partition.
cd /media/<USERNAME>/partition
> wpa_passphrase <SSID> <PSK>
> wpa_passphrase BTHub6-3CGF xxxxxxxxxxxx >> etc/wpa_supplicant/wpa_supplicant.conf
Haringey have ‘Maximisation’ in an actual Job Title, I’m unsure what can be accomplished.
At some point Haringey underwent a ‘Corporate’ makeover. I suspect this was encouraged by a excel spreadsheet.
The ‘Corporate’ feel unfortunately put profit ahead on service.
Research from the Evening Standard has shown that Haringey had 27 complaints to the ombudsman upheld last year – the highest number of any council in London. It included one case involving a family threatened with homelessness, where the ombudsman said officers “were unaware of current law or your own procedures, or had chosen to disregard them.”
Commenting, Cllr Luke Cawley-Harrison, Leader of the Opposition, said: “Many residents in Haringey will not be surprised2 to see their borough is the worst in London for complaints against their council. These statistics reflect the numerous cases we have raised with us by residents that have been failed by their council rather than supported. Haringey needs to urgently review how it has found itself in this position, and a wholesale change of how the council treats residents needs to take place because it is simply not good enough.”
Being a geek has its advantages. When I became disabled I knew technology would bridge the gap between things I wanted and things I could no longer do!
The general term for this is Home Automation.
Home automation is the use of one or more computers to control basic home functions and features automatically and sometimes remotely. An automated home is sometimes called a smart home
This technology gave me something back when my illness had taken everything away.
When I can home my interest in Home Automation grew. I purchased several device in the Philips Hue range and some in the Samsung Smartthings range.
The Philips Hue is mostly lighting. For example, when entering my kitchen the Light’s are automatic, after 5 minutes they go off.
Recently I thought about my central heating. Along came Tado
Philips Hue
The Philips Hue requires an Internet Bridge. A small-ish white device that has a Cat5 connection to your router & power. The Internet Bridge is the link between internal service such as Alexa and external service like itth.com to the Hue Devices.
Philips Hue Light Strip
Is a LED-based multi-coloured strip of lights. These come in 2m lengths can be extended or cut (at marked points) to fit your needs.
They are self-adhesive and require a UK Plug for power.
Tado
In my search for Home Automation, I’ve had to accept a few annoying things. Hue needs a free Cat5 port on my router, the automatic window opener makes a sound when it opens.
Tado has been a nightmare from the start. I was unclear what I needed so ask Tado.
Hello, I’m disabled and need a quote for a thermostat, and 4 radiator valves. I also need info n warranty and support.
A “custom” quote comes back, with everything, as I’m disabled I add “Profissional Install” I Buy, It arrives. But no Install date, so I Call. To be told you set everything up first then get an install date.
Now I disabled, my manual dexterity is poor. I told them I was disabled, they only said to add “Profissional Install”
Ever since I installed tado every few weeks the batteries in each unit need to be replaced. I am physically unable to do this.
During the summer the heating never comes on, but recently when my Wet room comes on, the radiator in the Loung as gets warm.
Trying to contact Tado Support is impossible!
The Tado system was miss-sold it is not fit for purpose.
The Age old fight of the best OS, has been settled (mostly as Samsung don’t have a clue)
So have new Galaxy Tab A (2016). The f-ing keyboard won’t show. On inputs the icon changes but no keyboard is displayed, so can’t input stuff!
This is not a Keyboard Input issue, nothing is shown to allow input. Not the “writing” input.
So contact Samsung, first via online chat. The “engineer” can’t understand that as I’m disabled pressing multiple buttons is quite difficult.
so try the “phone” get a man that called me “Mr Daniel” and wanted to setup an account with my name, address and phone number BEFORE he could help.
