They are bureaucratic and ultimately unhelpful organization.
Legal Aid Agency (LLA)
Legal Aid Agency (LLA)
It is, therefore, my decision that the firm’s handling of Mr McMorrow’s Legal Aid has been poorYet the
Legal Aid Agency (LLA)
Legal Aid Agency (LLA)
Comments likke the above enrage me! The USB Key with the audio recordings of my phone calls came. With a letter! I was supprised as the Letter that was posted with the USB Key contained a passwordRoses are red Violets are blue The rule of law requires that everyone has equal and effective access to justice#LegalAidValentines ? pic.twitter.com/SVRgqXU3Jw
— Young Legal Aid Lawyers (@YLALawyers) February 14, 2020
The posted the "password" to the usb key with the usb key. Like locking your front door and leaving the key in the lock.Subbmitted Legal Aid Agency (LAA) Complaint-2020-02-04
I am again asked to explain what I feel is missing. I am unaware of the data The Legal Aid Agency (LAA) holds on me. I have request my entier-case file The files below are only noted as The Legal Aid Agency (LAA) have referred to them.The
Legal Aid Agency (LLA)
Legal Aid Agency (LLA)
The ICO
Legal Aid Agency (LLA)
The Legal Ombudsman
The Legal Ombudsman
Legal Aid Agency (LLA)
Information Commissioner’s Office (ICO)
– Can you advise what files you believe are missing?
I currently have an outstanding debt so if I got to thethis debt need to be paused You have given me notes about phone calls. When I asked for communication. The notes are not even transcripts but a summary. They also fail as they use acronyms that are not explained. A breach. You provided me “7 Solicitor’s claim.pdf” this appears to be only part of civ claim 1 As I am using my SAR to make a complaint against my lawyer for a bill Claim1 is important. This complaint is for the Legal Ombudsman and Solicitors Regulation Authority. I am happy to inform them you won’t cooperate. You refer in my complaint response to “substantive amendment” But no substantive amendment was disclosed in my SAR response of 12th August 2019 so having it and not disclosing is a breach of GDPR.. Mr McMorrowInformation Commissioner’s Office (ICO)

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Our complaints process has now been exhausted.
Dear Mr. McMorrow, Our complaints process has now been exhausted. If you are dissatisifed with this response and wish to pursue the matter further then you have the right to make a complaint to thethrough your local Member of Parliament. The Ombudsman is a free service; it makes final decisions on complaints that have not been capable of being resolved by a government department or Agency. By law, the Ombudsman service can only look at complaints about UK government departments and agencies if they have been referred by an MP. There is further information available on theParliamentary and Health Service (PHSO)
website www.ombudsman.org.uk/making-complaint It is important that you take the matter to the MP as soon as you receive our final response to your complaint, as there are time limits for the Ombudsman service to look into complaints. If you don’t know who your local MP is, go to findyourmp.parliament.uk for more information, or contact the House of Commons Information Office onParliamentary and Health Service (PHSO)
Phone: 0207 219 4272

1.6: Revocation of the certificate
Civil Finance Electronic Handbook
When a certificate is revoked the client must be given 21 days to consider the bill and make any representations, as they have a financial interest in the costs. Therefore, if the certificate was revoked either less than 21 days before or any time after the bill has been submitted (to us for assessed bills or to the court for bills where they are the assessing body), the claim will be rejected unless there is documentation confirming the client has seen a copy of the bill and has no objections. This will be a priority reject unless there is another valid reject reason.
For assessed bills the date the Claim1/1A certification is signed should be used to determine whether the provider would have had the opportunity to send the client the bill and allow 21 days to pass. For taxed bills, the financial interest certification at the back of the bill will need to be completed to determine whether the client has been sent a copy of the bill. This will not apply where the client already had a financial interest by virtue of the statutory charge applying or contributions paid, as the client should already have been provided with the bill

Legal Aid Agency (LLA)
As you are aware, your emergency cover was date limited to the period and The date limit was imposed because your solicitors did not submit a substantive amendment when required to do so. Following a ‘reinstate certificate request’, submitted by the solicitor on , we reopened the certificate and the required substantive amendment was provided.
A final bill was then submitted by your solicitor . Please note, there is no time limitation for providers to submit a final bill. The work they successfully claimed for was undertaken between the dates of your emergency cover only. We did not pay the solicitor for any work outside of these dates.
Following the payment of the final bill, we then referred this matter to our debt recovery unit (as explained in your original offer letter). At that stage, you were informed that your solicitor’s claim had been paid and you would have to set up a payment plan to address the liability.
With reference to your Subject Access Request: You have asked why you were not provided with copies of your telephone calls after you were informed that all calls to the agency are recorded? Copies of your calls were not requested in your SAR correspondence so were not provided in response.See comment above. We’ve not sent the response, it’s with the complaints team. We sent the response, we just don’t know-how.
– Response from Costs Draft Person Ms E Harper
Thank you for your letter (undated). The work undertaken was clearly set out in the bill sent to you on 18th July 2018. Any query regarding the bill should have been raised within 21 days of it being sent to you as clearly set out in the letter sent, however we received no objections. When you did not accept the offer of Legal Aid work relating to your matter, work was discontinued. We trust this answers your query. Any questions relating to the payment of money due should be directed to theas our involvement in this matter has now concluded.Legal Aid Agency (LLA)
