Haringey


Haringey have ‘Maximisation’ in an actual Job Title, I’m unsure what can be accomplished.
At some point Haringey underwent a ‘Corporate’ makeover. I suspect this was encorurged by a excel spreedsheat.
The ‘Corporate’ feel unfortunately put profit ahead on service.

email from foi.officer@lgo.org.uk To

Please find attached our response to Information Access Request 21-XxX
Jayne Spence I Head of Policy and Communications

email from dmcmorrow@mage-net.net To

In the disclosed data their is documents from Haringey.
Is this data used to consider my complaint ?
What process exists for confirmation of data accuracy?
My complaint has been accepted for investigation this week, I was under the impression at this point
Haringey would be asked to provide their comments along with data.
Daniel

email from m.cashmore@coinweb.lgo.org.uk To

Dear Mr McMorrow
Complaint about London Borough of Haringey
Any questions relating to how data is being considered in regard to your
complaint against Haringey Council (the Council) should be directed to your investigator. I have no
involvement in the consideration or investigation of complaints and I am therefore not in a position
to comment on how evidence (data) is considered. With regards accuracy of data, if you believe
the personal data we hold is inaccurate please identify the personal data and explain why you
believe it to be inaccurate. We can then investigate and respond to your concerns. If however you
are referring to the accuracy of evidence received from the Council, this is again something you
should raise with your investigator.
Yours sincerely
Mandy Cashmore
Information and Records Officer

email from m.cashmore@coinweb.lgo.org.uk To

Dear Mr McMorrow
Information Access Request – Reference 21/XxX
Thank you for your email.
There will be documents you haven’t see before but I am unsure
how this causes a problem. If you can elaborate on how it causes a problem I will aim to offer you
an explanation. However, we do not routinely share all correspondence created on a case on an
ongoing basis throughout the course of an investigation. If you have been through all of the
documents shared with you and are concerned about you haven’t had sight of them previously, please
let me know and identify those documents by name. I will review them and let you know why you would
not have had sight of them previously.
The decision correspondence on the closed complaints would
have been shared with you at the time the documents were created and issued. I hope this is of
assistance.
Yours sincerely
Mandy Cashmore
Information and Records Officer

email from m.cashmore@coinweb.lgo.org.uk To

Dear Mr McMorrow
Information Access Request – Reference 21/XxX Further to our telephone conversation of 23 June
2021, please see attached my response to your request for information. If you have any difficulty
opening and/or reading the attachments please either email me at foi.officer@lgo.org.uk or call me
on 0330 XxX xXxX.
Yours sincerely
Mandy Cashmore Information and Records Officer

email from dmcmorrow@mage-net.net To

My concern is despite all the perceived progress we have still no actual time line.The LGO today
picked up my caseSo that’s progress. At some point haringey council will have to defend the inaction
on it’s part and the individual decision that’s been made.
Daniel

email from peter.mitchell@haringey.gov.uk To

It is frustrating but I see that Walter said he wants to have a solid start date and hopefully there
will be further news on that front before too long.
Its good to hear that the LGO are now onto the case.
Councillor Peter Mitchell
Labour Member for Woodside Ward

email from peter.mitchell@haringey.gov.uk To

Dear Daniel
I emailed Walter Brazil after your email yesterday and I see that he has phoned you
and sent a follow-up email. He also rang me to explain what was in his email. I appreciate that it
is all taking time but hopefully everything is coming together and will get resolved. Do contact
me if you have concerns.

email from dmcmorrow@mage-net.net To

Already I’m nervous. My faith in the LGO is nonexistent.
If I ever come across rude, please
understand this is frustration and I don’t want to come across as rude.
Since I Complained in MARCH no progress has been made.
Daniel McMorrow

email from j.sandhu@coinweb.lgo.org.uk To

07 July 2021 Your ref: Our ref: 20 014 081 (Please use this reference number when contacting us.
If using email, please put the number in the email subject line) Dear Mr McMorrow Complaint about
London Borough of Haringey Please see the attached letter.
Yours sincerely
Nathalie Nys Investigator

email from walter.brazil2@haringey.gov.uk To

Dear Daniel
Many Thanks for the chance to speak things through just now. In our discussion we
covered 3 key areas:
A Update on Bathroom
– We are in the process of ordering the specialist
counter-set tray with grille to allow us to progress the major works to your bathroom. I am sorry
that I am unable to be entirely clear with you about how long this may take. As soon as we can get a
clearer lead in for this tray, we will update you. B Schedule of Works In our chat, I outlined
that there is every reason to fear that the work may extend to 3 weeks, longer than usual. This is
partly due to the complexity of installing a tray we are less used to and partly due to the clos-o-
mat being out of action for longer than we would accept in ordinary works. As a consequence, I am
keen to have a solid ‘start date’ and a solid understanding of how long your bathroom will be
functionally impacted by EffectAble. I will be pursuing the schedule from EffectAble once we have a
clear lead in from the shower tray company. At this stage we will need to negotiate the best options
about where and how you live your normal daily life during works. When we initially met, I tabled
you being decanted to alternative accommodation inside the borough to allow both your equipment to
follow you and your established carers to be able to support you in care supports. C Back garden
access We spoke about the platform lift modifications to replace your ramp. In this discussion,
you advised me that you do not hold overt concerns about escape in the hopefully unlikely event of a
home fire. In this context, you advised that you are comfortable to remain in your home whilst these
works are completed as the front access to your home will remain intact. Further Issues Raised:
During our conversation you raised the matter of risks and repairs around the clos-o-mat. The
context of this was that there is a risk that the clos-o-mat could be damaged or require repair
after the main works to your bathroom. For your assurance, I have already tabled this concern with
the surveyor and EffectAble. From experience, moving operational electronic items can result in
damage. The Local Authority takes responsibility for this. When we spoke, you indicated you feel it
unnecessary for us to anticipate this as a full risk and replace the clos-o-mat. This does leave us
in some degree of risk that we would have a lead-in for a replacement (these are not off the shelf).
I trust this reassures you about where we are on the journey to resolve your bathroom and access
issues?

email from dmcmorrow@mage-net.net To

Ok I think another meeting is needed.

email from peter.mitchell@haringey.gov.uk To

Dear Daniel
Ill chase this up and maybe a meeting would be a good idea as its been some time
since the visit.

email from dmcmorrow@mage-net.net To

Do we have an update?I was under the impression that the changes to ramp had been approved yet no
one has contacted me.
Mr McMorrow

email from dmcmorrow@mage-net.net To

Was fixed this morning.

email from walter.brazil2@haringey.gov.uk To

Dear Daniel
I am pleased to update you that I have chased the full sequence of necessary
requirements to bring this to a conclusion (hopefully).
In a discussion with Arjo prior to a PO
being available, I asked for a slot to be reserved for you. Their turn around is 5-15 working days
but I was able to impress the greater urgency of your needs in this instance. Following this, I
contacted the Special Order department in Medequip and waiting on hold whilst they created the PO so
I could offer Arjo a front to back on the admin process needed to get this done. I understand
Arjo will be visiting with the necessary part on Friday but have provided your contact details so as
to ensure you are kept central to the planning.

email from dmcmorrow@mage-net.net To

As my hoist is not the “standard” Hoist offered by Haringey via mediquip it’s a specialist
item.Mediquip don’t have the knowledge to repair. Tho this particular fault needs a replacement
part. It wouldn’t be practical for mediquip to keep a stock of non standard parts so even if they
could sort would still require an Arjo order for the part.Daniel

email from peter.mitchell@haringey.gov.uk To

Dear Daniel This is disturbing. I have asked the Assistant Director of Adult Social Care to
intervene to get this fixed. Do let us know if the engineer is able to resolve the problem.

email from dmcmorrow@mage-net.net To

Without images as Haringeys IT people are idiots

email from dmcmorrow@mage-net.net To

My Standing hoist has broken again exactly the same as last time.After a 20 minute Hold to the
mediquip Out of Hours the woman informed me all she could do was log a 4 hour call for a mediquip
engineer to come look.Last time the engineer came he could do nothing as it’s a specialist piece of
equipment. It requires Arjo the manufacture to replace the arm rest.If he did something he void the
warranty aswell.I’ve attached photos to show the broken bit. That strap holds me up if it was to
break or fail I’d potentially end up on the floor.
Daniel

email from sheena.cove@haringey.gov.uk To

Dear Mr McMorrow The next invoice will be adjusted and backdated to 12.04.2021 Apologies for the
delay, we do inform customers that their charges will increase every April in line with the DWP
increases. As we have many hundreds of reviews it is not always possible to complete the reviews
by April.
Many Thanks
Sheena Cove Advice and Assessment Officer Income Maximisation and
Personal Budget Finance Service

email from dmcmorrow@mage-net.net To

This makes absolutely no sense. If these changes take effect invoice 1801794331 I’m am
charged £81.97 for care between 05/04 to 02/05
This notice is also extremely late.
Mr McMorrow

email from sheena.cove@haringey.gov.uk To

Dear Mr McMorrow Please see attached review
Many Thanks
Sheena Cove Advice and Assessment Officer Income Maximisation and Personal Budget Finance Service Adult Services

email from dmcmorrow@mage-net.net To

This is not an appropriate policy. A link to the legislation is a poor substitute for an
explanation. Has the Security committee approved this?
Mr McMorrow

email from foi@haringey.gov.uk To

email from dmcmorrow@mage-net.net To

Fantastic.I don’t know them.

email from dmcmorrow@mage-net.net To

With regard to the complaints I feel this watered down version should be brought to the attention of
the Adult Scrutiny Committee as a matter of urgency. Its bizarre Haringey would hold back general
information from residents who might make a complaint. With regard to Monday my expectations and low
I don’t really think much will be accomplished. Your welcome to attend if you’re availableDaniel

email from peter.mitchell@haringey.gov.uk To

Dear Daniel
I will forward the response to my query about the complaints procedure to Councillor
Lucia das Neves as she sits on the Adults & Health Scrutiny Panel.
Yes, I can attend on Monday if you would like that.
I assume that you have not met either Marlon Clarke or Walter Brazil before?
The meeting is at 11.30 according to Anita Marsdens email so I will arrive a few minutes before.

email from peter.mitchell@haringey.gov.uk To

Dear Daniel
I have been sent this in response to my efforts to get the complaints procedure for
Adult Social Care: Dear Cllr Mitchell, Thank you for your email. I have ‘snipped’ the
page on the website as that gives a little more detail: [cid:image001.jpg@01D73861.B42FE5A0]
We think that is adequate to cover our responsibilities. On reflection however, in a previous
version of our complaint policy we did include more information about the process, as follows:
Appendix One – Adults Social Care complaints The statutory social care procedures apply to
complaints by an adult (or their representative) who receives or is entitled to receive an adult
social care service. These are governed by The Local Authority Social Services and National Health
Service Complaints (England) Regulations. We aim to respond to adults’ social care complaints within
10 working days, but this may be extended in high risk complex cases. Risk assessment A
risk assessment is conducted at the outset to determine who will respond to the complaint. In High
Risk cases we will appoint an independent investigating officer, i.e. someone that does not work for
Haringey Council or a senior manager independent of the service involved. Advocacy If
there is an advocate, we will deal directly with them until the investigation into the complaint is
completed. If the complainant does not have an advocate, we will consider whether an advocate should
be appointed, depending on the vulnerability of the service user. The Adjudicating Officer
In cases where an Independent Investigating officer has been appointed, the authority will appoint
an Adjudicating Officer to consider the independent investigating officer’s findings. The
Adjudicating Officer will respond to the complainant explaining whether or not they accept the
investigating officer’s findings with clear explanations. Escalation if complainant
dissatisfied with response This is a one stage procedure, if we are unable to resolve the issue
and the customer remains dissatisfied, they may contact the Local Government and Social Care
Ombudsman. I will arrange for a version of this information to be made available on the
relevant page of the website, and thank you for raising this with us. On a different matter,
I have been reading the exchanges about the visit on Monday and I hope this is a productive session
and a genuine attempt to listen and to consider your proposals.

email from dmcmorrow@mage-net.net To

My understanding was the ot was going to review several things.Mostly the wetroom but subsequently
the Bedroom Track Hoist. My garden ramp. Would also be of interest but probably as a learning
experience more than something to be fixed
Mr McMorrow

email from dmcmorrow@mage-net.net To

So I can provide a timeline. Item 6 can you if possible identity how and when I contacted
safeguarding. And when and how safeguarding gave me the commode advice.Thank youMr McMorrow

email from anita.marsden@haringey.gov.uk To

Good afternoon
Please discuss any areas of concern related to adaptations with them. The OT can
also review equipment and hoist needs.

email from anita.marsden@haringey.gov.uk To

Dear Mr McMorrow
In Adult Social Care we do have an electronic management system called Mosaic.
I would also like to confirm that the surveyor – Marlon Clarke and OT Walter Brazil will be
visiting you on Monday at 1130 to review the required bathroom adaptations.

email from dmcmorrow@mage-net.net To

When I worked for the NHS we had a central “case” system so Everyone within the Directorate could
see the work.I ask as your comments about safeguarding are completely wrong and misleading
Mr McMorrow

email from dmcmorrow@mage-net.net To

Do haringey not have an inter department case management type system?Mr McMorrow

email from anita.marsden@haringey.gov.uk To

Dear Mr McMorrow
Thank you for your email. Can you please clarify your question so I can provide
an appropriate response? I dont know what you mean by an inter department case management type system.

email from anita.marsden@haringey.gov.uk To

Dear Mr McMorrow,
Thank you for your response. I just want to confirm the progress and actions
agreed and a few that are outstanding:
1. Confirmation: A new surveyor has been allocated named Marlon Clarke
1. Confirmation: An Independent OT has been allocated to review the proposed recommendations named Walter Brazil
1. An offer for the OT and surveyor to visit with myself was made.
You have agreed to the date and time: Monday 26th April 2021 at 1130am, but
have requested that I do not attend. Therefore only the surveyor and OT will attend.
1. Allocation of an independent advocate or someone you trust to support you through the adaptation
process. You have not indicated if this would be something you would like to progress. Please let me
know if you would like me to arrange this going forward as I will need to make a referral to
Advocacy Support Service. Is this acceptable?
1. A single point of contact within the service to discuss your concerns and any issues.
Following the meeting between yourself and the OT and surveyor, you may want to indicate if you have a preference for one of these people to become
your single point of contact. Please advise following the meeting.
1. You have raised a safeguarding concern about the uneven floor in your bathroom. The advice provided to you from the
Service previously has been, that until the adaptations are resolved, you are transferred onto your
shower commode and wheeled over the toilet. This will eliminate any risk of the hoist being used in
the graded wet floor showering area. However, I will ask the OT when they visit to review the
situation and provide any further recommendations, other than that already advised.

Is this acceptable?
Yours sincerely
Anita Marsden Head Of Integrated Care.

email from dmcmorrow@mage-net.net To

Yes.

email from dmcmorrow@mage-net.net To

I made it quite clear your involvement in this process is completely inappropriate.
The 26th is next week! You cannot expect me to believe you are taking this seriously.
Your respons is to a two day old email. Hardly an urgent issue I’m expecting a phone call from the LGO.
Mr McMorrow

email from anita.marsden@haringey.gov.uk To

Dear Mr McMorrow
Would you like to proceed with the visit from the surveyor and OT without my attendance?

email from anita.marsden@haringey.gov.uk To

Dear Mr McMorrow
Thank you for your email. To move forward I would like to offer a visit with
a new surveyor, an independent OT and myself for Monday 26th April 2021 at 1130am. Would you
like me to arrange an independent advocate for this visit? Please feel free to invite a trusted
person to support you on this visit if you wish.
Please confirm via email this date and time is convenient.

email from dmcmorrow@mage-net.net To

My concern is very fast becoming rage.

email from dmcmorrow@mage-net.net To

Anita Marsden emailed yesterday. I’m concerned that as yet I’ve haven’t had a response. In the second
complaint response you apologise for delays of your making.Yet since my original complaint 4th March
absolutely nothing has changed or been agreed.A safeguarding issue has been raised several times yet
no intervention from the safeguarding team. I can’t actually find the complaint policy for Adult Social Care.
Mr McMorrow

email from dmcmorrow@mage-net.net To
The text below has been corrected for spelling or grammer from what was sent.

Firstly you involvement is an embasment of for Haringey. I made a formal complaint against you for the
lack of response to my numerous emails.
Secondly the wetroom floor has never actually been inspected to make sure the gradient is correct.
Interestingly is the gradient was found to be wrong it could be
argued this is due to my landlord who rebuild the wetroom. Ofcourse this is now 3 years after the
rebuild.With regard to what has been attempted to resolve the issue.The shower chair was indeed
tried as a commode over the toilet but was never really explored despite what was agreed.The track
hoist was never discussed but that’s probably down to me hating them. I can explain but its not
important for this purposeOnce an solution is fixed my landlord will be asked to provide
permission.I’m free from 10AM every day.I have no Covid19 symptoms and my two carers have both had
their jabs.
Mr McMorrow

email from anita.marsden@haringey.gov.uk To

Dear Mr McMorrow,
Thank you for speaking with me on Tuesday. Unfortunately, we were not able to
finish the call and agree a way forward however you did request that all further communication is in
writing. I thought it would useful to summarise the issue we are trying to resolve:

  • A1. Using the Arjo hoist when transferring on and off the toilet as the hoist has to travel across the
    existing showering area. All wet floor showers have a graded area of 1:40 to allow the water to
    drain and due to limited space within your existing bathroom, the hoist legs extend into the
    showering area when accessing the toilet. As the floor is not level this creates an imbalance in the
    hoist and feels unsafe when you use the standing hoist with your carer.
  • Actions considered

    • AA1. The service has previously explored using your wheeled toilet/shower chair to access the toilet
      however your preference is to be transferred directly onto the toilet for comfort when using the
      toilet.
    • So comfot is a preference

    • AA2. It has also previously been discussed using a ceiling track hoist that will enable
      you to be transferred from your shower chair onto the toilet however it again it remains your
      preference to use the standing hoist.
    • When?

    • AA3. Following recent visits by the OT and surveyor and your
      own research you identified a style of drain that you believe would enable the showering floor area
      to be made level and the water drain away. Initially the request was for a permeable shower tray
      however the surveyor identified this would create a lip and not resolve the concern. Following a
      conversation between you and Mr Thomas is was identified the drain you were referring to is an ACO
      style however the space within your bathroom continues to remain an issue, therefore whilst making
      amendments to the floor, extending the bathroom would be best suited to your long-term needs. This
      proposal would be subject to your landlord’s approval.
    • The existiance of these “AOC” drains makes your opening statement in A1, misleading?

Next steps:
I would like to propose the following actions that will enable us to move forward and complete the adaptations required to meet
your long-term needs.

  • * A new surveyor has been allocated – Marlon Clarke
  • * Allocation of an Independent OT to review proposed recommendations
  • * The OT and surveyor to visit with myself at a time convenient for all
  • * Agreement from yourself to approach your landlord and seek approval for any proposed adaptations
  • * Allocation of an independent advocate or someone you trust to support you through the adaptation process
  • * A single point of contact within the service to discuss your concerns and any issues

Please contact me via email or on my mobile number listed below.

email from dmcmorrow@mage-net.net To

To try and make some progress the Head of Service will emailing Mr McMorrow (as he has requested)
with the following proposed actions with the aim of supporting a resolution to the issues:

Yet no email. How do you think the LGO will see this?

email from peter.mitchell@haringey.gov.uk To

Dear Daniel
Thanks for the link. I will follow this up with the Council. The Councils website
says there is a separate complaints procedure for Adult Social Care but doesnt say what it is. The
response to my query was a link to the statutory provisions but, as you have pointed out, the
Council needs to set out its complaints procedure which must comply with those legal requirements.

email from dmcmorrow@mage-net.net To

that link is the legislation aka the law enacted by parliament.
Haringey’s policy should set out how a complaint should be made, who a complaint can be made to,
the process use to resolve the complaint. time limits (the legislation sets these) the legislation states this requirement
https://www.legislation.gov.uk/uksi/2009/309/regulation/16/made Daniel on 4/16/21 5:05 PM,
Cllr Mitchell Peter wrote: > Dear Daniel > > On the complaints policy, I was sent this today:
> > The Statutory Adult Social Care complaint procedure is set out in > legislation, and can be
found here > . > > I did follow the
link but there is a lot to read and I will need to > study it. > > Im sorry that weve got to
Friday afternoon without a clear > understanding of what happens next. Ive asked for some clarity
about > what has been proposed. > > Is Felix the surveyor coming to view your wet room? > >

email from dmcmorrow@mage-net.net To

He’s the surveyor that’s always been attached to my case.In the response to my second complaint I
was promised a call Friday 9th with aim of home visit week commencing 12th.The actual call was 13th
with home visit expected week commencing 19th.Daniel

email from dmcmorrow@mage-net.net To

I am concerned at the lack of response

email from dmcmorrow@mage-net.net To

A lot has been said that sounds positive but very little has been followed up.Have you seen the
complaints policy?
I’ve had contact from two people. That sounds good until you realise these two
where two of my three person complaint back in March.
I can’t understand why my email this morning hasn’t had a response.
I now fret about it for the weekend.Daniel

email from peter.mitchell@haringey.gov.uk To

Dear Daniel
On the complaints policy, I was sent this today:
The Statutory Adult Social Care complaint procedure is set out in legislation, and can be found
here https://www.legislation.gov.uk/uksi/2009/309/contents/made
I did follow the link but there is a lot to read and I will need to study it.
Im sorry that weve got to Friday afternoon without
a clear understanding of what happens next. Ive asked for some clarity about what has been proposed.
Is Felix the surveyor coming to view your wet room?

email from dmcmorrow@mage-net.net To

I’m lost with who has said they contacted me and haven’t My request for emails is so when you attempt
to blame Covid19 I can show the LGO. Anita.Marsden, and felix the surveyor called me this week. No one
else. My MP is chasing the LGO My response from this mornings email hasn’t yet been replied to.I’m
unconvinced Adult Social Care actually care.
Cllr das Neves Luci raised the safeguarding issue and that has never been followed up.Daniel

email from peter.mitchell@haringey.gov.uk To

Dear Daniel
Im getting lost too! Let me try to clarify what has been sent.
I appreciate why you want emails, both for evidence for the LGO but also so that there can be no dispute about what
was said.

email from peter.mitchell@haringey.gov.uk To

Dear Daniel
I was informed on Tuesday 13th that the Head of Service had phoned you that day but
you had asked for everything to be in writing.
I am not sure who is meant by Head of Service if it
means the Director, then that is Beverley Tarka. I was told that, in line with your request, you
would be sent an email on Wednesday, 14th. Were you emailed that day? I didnt get copied into anything that day.
I was copied into the email from the Council Leader sent at 10.20
which refers to contacts made on Monday 12th. This also states that you didnt want to engage further
until the LGO process had concluded.
I can understand that you are exasperated with everything,
but I wanted to be clear whether you do want to wait until the LGO process has concluded as we know
that this can take a very long time. You mention below that you have been searching for an
independent OT, but this is one of the proposals on offer from John Everson. I would like to think
that this might help resolve the situation.
On the issue of getting a Covid vaccination, I am surprised that you have to wait until your age group
is being invited. Have you had any discussions
with your GP on this?

email from dmcmorrow@mage-net.net To

I’m about to start demanding resignations.
Anita.Marsden@haringey.gov.uk called me at she
apparently was busy with meetings all day and apologies for early call…This was taken

as we don’t really see your issue as important so I going to tackle it will
doing 50 other things.

She also tried to reduce burden on Adult Social Care with the Covid19 Safety line.
Adult Social Care shouldn’t be impacted. While Covid19 was unpresendented Adult Social Care still have a
job, at no point was a risk assessment done for signs of Covid19 it was just decided I’m a risk for Covid19 but have to wait
for my age group for the jab And the biggest issues Anita.Marsden@haringey.gov.uk has been copied into
several emails between me and the OT people
She was also the subject of my complaint on With
regard to the email I was apparently getting no such email has been received I’ve been searching for
independent OT to offer an overview of decision.

QUESTION

I can’t find my DFG forms for the track hoist in my bedroom who would have these?

I can’t find my DFG forms for the track hoist in my bedroom who would have these?

email from leaders.casework@haringey.gov.uk To

I Understand as an email from “Leaders”. Of an email from

John EversonAssistant Director Adult Social Services

to

Cllr Joseph Ejiofor (Council) Leader

Dear Mr McMorrow,
Subsequent to intervention from my office, I understand from the email from the
Assistant Director of Adult Social Services (pasted below for your information) that the Head of
Service in Adult Social Care contacted you on , and you advised
them that you are not prepared to engage with the Council any further until the
LGO concludes their investigation. If this
is a misunderstanding I would urge you to make contact with the ASC team as soon as possible.
However, in light of the information provided to me below, I’m afraid there is little more the
Council can do without your agreement.

Thank you for your email. I can confirm that the Head
of Service made contact with Mr McMorrow via telephone to discuss all of the concerns and issues, to
provide some dispute resolution, offer independent mediation and agree next steps and timeframes for
the adaptations. Unfortunately the phone call was very short and resulted in Mr McMorrow stating he
wanted any further communications to be via email, that he also wanted to leave any decisions until
the outcome of an LGO investigation and him terminating the call. To try and make some progress
the Head of Service will emailing Mr McMorrow (as he has requested) with the following proposed
actions with the aim of supporting a resolution to the issues:
* Offer support from an independent advocate to enable discussions and decisions to be made
* Identifying an agreeable single point of contact within the service
* Highlighting that a new surveyor has been allocated as requested
* Highlighting a new Independent OT, to review the proposed recommendations, has been allocated as requested
* Arrange for the OT and surveyor to visit Mr McMorrow with the HOS (if that is agreeable) the week commencing the 19th April.
* Ascertain if it is possible for Mr McMorrow to agree for the service to approach his landlord and seek
approval for any proposed adaptations. This is a requirement of any adaptations to a property.
In regards to your second question, the service received an email from Mr McMorrow after in response to the complaint response from the service, outlining the option to visit on
. Given the timing the service did not pick up the email until the morning of
. This did not provide the service adequate time to re-allocate the case to an
alternate independent OT and surveyor (as requested by Mr McMorrow)
and attend the property on the as requested.
I will keep you updated following the email correspondence outlined above.
Kind regards

.

None

email from anita.marsden@haringey.gov.uk
I have checked, checked and rechecked the date on this.

Good morning
No, not long term. Would 0830 suit you? Please email me your contact number or call
me on 07974 265 958 as my laptop is currently not working and I do not have access to the systems,
just email until later today.

email from dmcmorrow@mage-net.net To

Have you been on long term leave? Like for 3 odd years?

Daniel

email from anita.marsden@haringey.gov.uk To

Dear Mr Mc Morrow
Apologies for the late email however I am just back from leave. I would like to
call you to discuss the bathroom adaptations. Please let me know a suitable time and best
number to contact you on.

email from dmcmorrow@mage-net.net To

Have you got an appropriate response to your member Enquiry? I suspect you’ve not yet got a
response.
I unfortunately have to rely on Social Care for a large percentage of my daily life.
Complaint policy should really be set in stone. Urgent requests are subject to a 2 day wait time. The
LGO are overwhelmingly busy so Haringeys passing the baton is an insult.
Mr McMorrow

email from dmcmorrow@mage-net.net To

Unfortunately I’ve simply given up.No one at haringey has really accepted responsibility, my
complaint was very badly side stepped.A letter holds as much wait as the email where promised action
wasn’t forthcoming I’ve emailed my MP and hopefully can get the LGO to behave.
Mr McMorrow

email from dmcmorrow@mage-net.net To

I will ask once for HCPC ID or confirmation your not a member
Mr McMorrow

email from peter.mitchell@haringey.gov.uk To

I had a brief reply on 8 April to say that it was being discussed with a more senior member of staff
and that someone would get back to me within a few days.
The Leaders Casework person is also
dealing with the case and thats what Im hoping will produce a result.

email from peter.mitchell@haringey.gov.uk To

Dear Daniel
I can understand why you might have given up but your case is being reviewed and I
hope the outcome will be an agreement with you on what should be done and when. I agree with you
that the complaints process was not acceptable. Someone not previously involved in the case should
have reviewed the evidence and responded.

email from peter.mitchell@haringey.gov.uk To

Dear Daniel
My understanding is that a full reply is being drawn up and I hope we can get a
solution much quicker than any LGO process.
The message has got through that the wet room floor must be addressed as a matter of urgency.

email from mitchell.thomas@haringey.gov.uk To

I am currently out of office until Monday 19th of April 2021.

email from dmcmorrow@mage-net.net To

Ok.There has been no comment on my email of Friday.
No contact from Adult Social Care Director
No contact from Adult Safeguarding.
I’m now uninterested in anything haringey have to say.I’m now pushing the LGO for a response.
Should I get hurt in the wetroom your going to be held responsible.
Mr McMorrow

email from dmcmorrow@mage-net.net To

So the last sentence in this response is another delay in an extremely long list. At this point I
want a new OT and surveyor I think as Haringey Council have failed to provide
adequate Response to my complaints we shall let the LGO Deal with the delays.
The new OT/Surveyor will inspect my wetroom
on Tuesday 13th I am home all day.I’m not debating the date, it’s clear Adult Social Care need to be
handled with kid gloves
At the site visit a date shall be confirmed for plans to be submitted

email from peter.mitchell@haringey.gov.uk To

Dear Daniel
When she refers to Mr Mitchell she means Mitchell Thomas, not me.
I agree with you that the LGO process takes a long time and I hope that can be avoided. Your case has been escalated
within the Council and I would like to think that a resolution can be found soon.

email from dmcmorrow@mage-net.net To

If you cannot work out based on my complaint and this response why this response was completely
inappropriate I’m not sure I can really help.
The constant LGO line feels like a brush off, you must
be aware of how busy the LGO are, and a descession on this case could take months.Mr McMorrow

email from corporate.feedback@haringey.gov.uk To

Dear Mr McMorrow,
We are sorry that you are not satisfied with this response. As advised in Mr
Mitchells response to you, if you are dissatisfied you can approach the Ombudsman.
Alternatively if you can tell us why you are unhappy, and what you want us to do to put things right
for you then we may be able to help you further with this complaint.

email from dmcmorrow@mage-net.net To

I asked my OT for a fix in 2018/19 since then several non fixes have been presented but never
followed up. Despite what been said by Adult Social Care my ot was aware Before we ask my Landlord I
believe it would be best to have an agreement on possible solutions My idea of a drain was dismissed
but now seam to have been accepted. Pulling apart the response this week is unfortunately taking
longer than I’d have liked.
Daniel

email from leaders.casework@haringey.gov.uk To

Thanks for your response.
So, as you told me that latest letter is correct; that you have spoken to
your landlord and you are happy to wait, I will not escalate the matter of your housing benefit
unless you expressly ask me to.
However, on the matter of reconfiguration of the wet room or re-siting of the drain, this is something which
it is very likely the Occupational Therapy service /
Adult Social Care team will need to discuss with the landlord as it may potentially require a
significant change to the property.
Is this a private individual, company, or a housing association?
I would ask that you give your permission for the team dealing with this matter to liaise with your
landlord. If you are agreeable, please be kind enough to provide their contact details.

email from dmcmorrow@mage-net.net To

110A Sylvan AvenueWood GreenN22 5HYThe HB issue was I request a rent increases submitted the form
and evidenceMy landlord then had a SNAFU and reissued last year’s increase letter.Base on the two HB
notices I got the latest date is correct of 100.28 rent I’ve spoken with my Landlord and I’m happy
to wait.These SNAFUs are why I’m insisting you don’t talk with my landlord. During the court case
they attempted to blame Haringey for their mistakes. I’m not being difficult I just don’t trust
them.Daniel

email from lucia.dasneves@haringey.gov.uk To

All
I know Daniel has responded separately to the Qs below, but can I emphasise that this is a
safeguarding issue. Daniel has asked for it to be referred to safeguarding, but this was denied him.
The situation in his wet room is such that he could have a fall. Cllr Mitchell has been supporting
Daniel but answers are scant and incomplete. This matter needs to be addressed so Daniel is not at
risk.

email from leaders.casework@haringey.gov.uk To

Dear Daniel McMorrow,
Thank you for your response.
First of all please allow me to apologies for my use of the acronym ASC, which stands for Adult Social Care.
Secondly, I am going to
escalate your case to the Director of Adults and Health. In order for me to do so I will need your
home address and telephone number please. Please can I check my understanding that what you are
trying to achieve is for your wet room to be reconfigured or the drain to be re-sited, so that the
back wheel of your hoist does not hit the drain, as is currently the case making your hoist very
unstable whilst you are trying to use the toilet? Also, you mentioned in a previous email, there
seems to have been an issue with your housing benefit, and that youd not been able to get through on
the telephone discuss it. Has that now been resolved or would you like me to escalate the matter to
a member of the team and ask them to contact you on the telephone?
Thank you in advance.
Georgina Landers
Executive Assistant and Caseworker to the Leader Haringey Council George Meehan

email from dmcmorrow@mage-net.net To

I appreciate the response let me be as clear as possible
I sent the day compiling evidence to
contradict the response I got on Tuesday. I’m halfway through the response and already have found
some major discrepancies in the response. The Original complaint was 10 days and the response was
embarrassing. It seemed like no one cared, and I was being fobbed off to the LGO
The second (that I didn’t really need to make) also Took 10 days, was factual incorrect and responded to by someone I
was complaining about!
I have not a clue who ACS are. Have you ever called First Response not as a
Haringey employee but like a secret shopper? Because getting blood from a stone would be simple
compared to getting help from first response I’ve lived in Haringey since 2016 and don’t think I’ve
ever had a positive exchange with them. With regard to the issue. My wetroom floor is sloping towards
the drain. The position of the drain is exactly where the back wheel of my hoist is when I’m on the
toilet. This means that the hoist is unsteady and for several reasons that are hard to explain
without seeing the issue I can/have been pulled off the toilet.Daniel

email from adam.jogee@haringey.gov.uk To

Thank you for your email. I am out of the office today as it is my birthday.

email from leaders.casework@haringey.gov.uk To

Dear Daniel McMorrow,
I just wanted to make contact, as I would really like to see if we can find
a resolution to the problems youre experiencing. Im Georgina and I handle all casework that comes
into the Leaders office.
I appreciate that you may be feeling frustrated, having not achieved a
resolution to the problems which youve contacted the Council about. So that we can deal with this
pragmatically, Id be grateful if you could please give me a brief synopsis of what your current
specific problems are, and what outcomes you are hoping to achieve for each. For example:
* Do you require urgent assistance from the ASC team?
* Is your hoist still broken?
* Do you still need to speak to someone in the Housing Benefits team?
I will escalate to the appropriate
teams and ask that they make contact with you. I would therefore ask that you provide your home address
and a phone number on which the relevant services can contact you.
I do appreciate that it can be frustrating to have to wait 14 days for a response to an enquiry raised by Ward
Councillors or Cabinet Members. However, these timeframes have been established to enable the
enquiry to be processed: delegated to the appropriate teams, investigated and responded to. All this
takes time, hence the 14 day turnaround. However, if you should ever require urgent assistance from
the ASC team you can contact the first response team via mail
firstresponseteam@haringey.gov.uk or on 020 8489 1400. If
you have a medical emergency you should call 999. For less urgent medical concerns or if youre not
sure its an emergency you should contact your GP or the NHS 111 service by dialling 111 from a phone
or online at NHS 111 online – Is it an emergency? 111.nhs.uk
I hope that is of some help.
I look forward to hearing from you.

email from dmcmorrow@mage-net.net To

I think at this point several complex comments have been made. The response yesterday was a huge
disappointment and factual wrong I’m spending the day providing evidence that shows its wrongI’d
like to think the LGO would be unimpressed but we shall see
If you wait for complaints policy it might explain stuff
Daniel

email from peter.mitchell@haringey.gov.uk To

Dear Daniel
I have asked for a copy of the Adult Social Care complaints procedure. The website
sets out what is called the corporate complaints procedure but says see also the separate complaint
procedure for Adult Social Care. The link provided doesnt give any details. The extension would
clearly be expensive, as well as disruptive for you. Presumably it would also be some time before
the work could start as plans would need to be drawn up and then a contractor engaged to do the
work.
The current position is that I am waiting for a further response to my Member Enquiry and I
will take up the issue of the complaints procedure once I receive the details. If you wish, I
will pursue the admission by Mitchell Thomas that your preferred style of drain could be achievable,
but I thought I should wait until I see the complaints procedure. I dont want to engage with him if
that would be seen as giving legitimacy to a procedure whereby someone complained about responds to
the complaint. Let me know if you would like me to take up the point about the drain option now or
later.

email from dmcmorrow@mage-net.net To

And I’m very grateful for the hard work being done to assist. However my hoist took weeks to fix when
it broke. The back door (while ultimately not haringey council issue) took days to fix. When I wait 10
days for a response like I got today I really don’t know what to think. I took my landlord to court
over the original wetroom. Ever person/department has a response time of two days. Urgent requests
are impossible. Due to a mistake at my Landlord Housing Benefit might have been screwed up. Today I
tried all day to get benefits on the phone but you get 5 minutes of notices and then hung up on as
no one can take the call. So it becomes a choice to wait the 2 week for back dated Benefit and see
what happens with my bank. Today’s response apart from being hugely misleadingIndicated a possible
“site visit” week of 19th so two weeks away
Daniel

email from dmcmorrow@mage-net.net To

I mean but not liking me. I note a lack of Accountability and management at haringey council
My original complaint response was a complete failure the response seemed to direct me to the LGO who
will take months.
The second complaint was answered by someone I was complaining about. I looked at
Adult Social Care Scrunity Committee but they meet 5 times a year so questions of effectiveness
become appropriate Peter’s member Enquiry was answered but not with any actual information.
On topic of support there is nothing available.
Several charities direct me to Cqc however CQC don’t regulate
councils or council departments On a more personal note Your private life is not really relevant
however it must be nice to be independent I have to have help from Someone like Adult Social Care
but when it takes weeks for simple things to get done it becomes difficult.
Daniel

email from adam.jogee@haringey.gov.uk To

Thanks Daniel,
we are here to help. I do want to be clear though, I explained simply why it had
taken a couple of days to respond. It felt necessary after your follow up email. And frankly, I
would rather explain than people think I was ignoring or failing to respond.
I am genuinely sorry to hear of your experiences and the first I heard about it was when you tweeted at a personal tweet
and then subsequently emailed me.
I know that my colleagues are looking into your situation and
your case is being taken very seriously indeed. I know Cllr Mitchell and Cllr das Neves are nothing
but committed and hardworking.
It may be annoying but bear with your ward councillors who Iknow are working to help you as best they can.
Best wishes
Adam
Councillor Adam Jogee Mayor of Haringey

email from sarah.james@haringey.gov.uk To

Thank you for getting in touch. I am on leave until Monday 12 April

email from dmcmorrow@mage-net.net To

The extension has never really been discussed with me. Before I can be agreed several points
including my accommodation would need to be sorted. The DFG I believe has a 35k limit. My last 3
week away from home cost £3.5k
The toilet is £4.5k
So the DFG Funds disappear quite quickly. The drain style I
proposed was dismissed by my OT with the ‘lip’ excuse however that confirmed that they had miss
understood my idea, at that point I showed easydrains.co.uk from their website you can see no lip
and nothing that should make an OT say no I don’t know Novina Morrison And I’ve not been given the
complaints policyDaniel

email from adam.jogee@haringey.gov.uk To

Dear Daniel
Thank you for your email and your tweets.
Firstly, I have been moving house today
and so Im sorry I havent replied sooner. This things happen at even politicians need time to focus
on family. I know youre in touch with Cllr Mitchell and with Cllr das Neves. To be clear, the
Mayor has no executive function here in Haringey and so the best people to ensure your particular
needs are met are your ward councillors and the relevant Cabinet Member, Sarah James and the Council
Leader, Joe Ejiofor. I know the Leaders office will very much want to ensure you get the support
you need and that your councillors are given the support necessary to get you the results you are
looking for. I dont know what you mean by wont like you, I have lived in Haringey my whole life
and only ran for the council at 22 years of age to help the people I lived amongst and to get things
done. Can I suggest you keep going through your ward councillors and if necessary, Im sure the
Cabinet Member will step in to ensure we find a speedy and timely solution. Best wishes Adam
Councillor Adam Jogee Mayor of Haringey Labour Member for Hornsey.

email from dmcmorrow@mage-net.net To

If I’m forced to wait for the LGO you really won’t like me.

email from peter.mitchell@haringey.gov.uk To

Dear Daniel
I agree with you that a complaints procedure should involve someone not previously
involved in the case looking at the issues.
You had a stage 1 response dated 17 March from Novina Morrison. She doesnt give a job title and I
dont know that name. Is she someone you have dealt with
before or do you know if she is in Adult Social Care?
The Councils website does not give much
information about the Adult Social Care complaints process. The general complaints process has an
independent review at stage 2 by the Corporate Feedback Team.
Have you been given a written
procedure for stage 2 within Adult Social Care? In this response from Mitchell Thomas he says in
the paragraph beginning The Major adaptations panel later resumed that your preferred style of drain
could be achievable, having previously dismissed the idea on the grounds that it would result in a
lip to access the shower. I dont understand why they then opt for something that must be more
expensive and presumably would take much longer to do. When he says that the panel agreed the
extension to the bathroom in principle, does he mean that the funding has been agreed? Can I be
clear about your reason for rejecting the proposed extension? The main one that occurs to me is
whether you could remain living there while the work was being done, but maybe I am missing some
other points.
What is happening with the Housing Benefit? Are you being accused of being in
arrears with the rent? Let me know if this is something I should report.

email from dmcmorrow@mage-net.net To

This response is totally unacceptable.

email from dmcmorrow@mage-net.net To

Completely unacceptable. This is the response from Thomas Mitchell my Original complaint named him as
one person I was complaining about. His version of events is also completely misleading.
Either this gets sorted or we bypass the LGO and I get legal for failure with duty of care.
My Housing Benefit is all screwed up I’m 99% sure this is due to L&Q but highlights why I don’t want you talking with
them, they don’t have a clue
Daniel

email from mitchell.thomas@haringey.gov.uk To

Dear Mr McMorrow,
Thank you for giving us an opportunity to investigate your complaint.

The response on 17th March was your opportunity. This was a chance to dig yourself
out the hole you’ve made, unfortunately you’ve dug deeper.

Our reference: LBH/10838421

So Same Ref No. a 4th March Response.

In response to the above query I would like to confirm that the service first came to
know of your difficulties with your shower room floor on

Please explain email of from

Brenda McCoy

, with alterations to the closomat. To allow me to use the commode.

during a visit with an assistant team manager to your home.

Who? I’m going to asume Kerine Smith

Kerine Smith, Assistant Team Manager was sent by

Anita Marsden

, because I had concerns with my OT

Brenda McCoy

She later agreed to discuss with the head of service, who agreed that works to increase
space in your bathroom would appear the best suited option, following on from this it was agreed that the assistant
team manager would allocate your case to a surveyor to visit.

She I’m taking as Kerine Smith

Head of Service is who? I’m going to asume Anita Marsden

  • So space in the wetroom was identified between these two as an issue. but was not presented until
    A major adaptations panel later occurred on 458 days later.
  • I was not aware of these plans until late 2020.
  • She (I asume Kerine Smith) discussed the home visit with Head of Service (I asume Anita Marsden)
    Did the head never have any follow up questions?
  • Are “jobs” not managed?

Unfortunately it appears that the case was not allocated to a surveyor as that assistant team manager left
the service shortly after.

So upon leaving her workload just vanashed?

The service would like to apologise for the delay that occurred during this time.

Bah

Your case was later allocated to an Occupational Therapist (OT) in
February 2020 following your follow up call to the First Response Team in January 2020. It is understood that at
the during a home visit in February 2020 your difficulties within the bathroom were discussed with you and a
resolution to the difficulties were proposed and agreed; relocating the toilet to the left hand side.

Bah

It was not until that the service was made aware that you no longer wanted
to proceed with the recommendation of relocating the toilet.

Karen White Sent DFG Forms on The DFG was rejected on
So Your saying my rejection was not acknowloged until 7 Months later?

Following on from this site visits were required with the
OT and Surveyor to complete risk assessments and explore alternative options
to resolve your difficulties which we understand took place on .

A rick assessments on the Hoist, provided by Haringey.
For the purpose of my transfers.

We know the alternative of using to shower chair/camode dosent works.

At this stage you noted that you would like a permeable tray,

My email echange between Karen White on Suggests the permeable Idea had beem rasied and dismissd.

A major adaptations panel later occurred on where the option of an extension was explored. Panel declined this proposal and requested that the OT look at the equipment being used to get to the toilet would alleviate the difficulties and for the. Panel also queried whether the floor being completely relayed would alleviate the difficulties.

whilst the OT
and surveyor explained that if a permeable tray is not possible and extension to the bathroom could also be explored.
A major adaptations panel later occurred on where the option of an
extension was explored. Panel declined this proposal and requested that the OT
look’s at the equipment being used to get to the toilet would alleviate the difficulties and for the. Panel also queried
whether the floor being completely relayed would alleviate the difficulties.
A home visit later occurred on and it
was concluded by the OT equipment being used is suitable to be used to
transfer on to the toilet and that the slope would continue to cause difficulties with your transfer. At the visit on
the the
OT explained that a permeable tray would cause a lip to get in to the shower
which would not meet your long term needs. The surveyor also determined that if the floor was relayed the slope may still
be an issue due to the overall size of the bathroom.
A telephone contact was later completed to you by the Assistant Team Manager, where you provided a link to the style of
drain are referring to. It was later determined that this was an ACO style drain, and to achieve this style of drain in
any case, the floor would have to be relayed.
The Major adaptations panel later resumed on
where the extension was presented once again. It was determined that your preferred style of drain or similar could be
achievable however the space within your bathroom continues to remain an issue therefore whilst making amendments to the
floor, extending the bathroom would be best suited to your long term needs also. Panel later agreed the extension in
principle, subject to landlord permission and costings of the alteration being obtained.
It is understood that the surveyor contacted you to complete a site survey on
however you declined this visit as you
would like a response to your previous emails to the assistant team manager. It is understood the assistant team manager
responded on and a further email from team manager followed
on to apologise for delays and explain the next aspects of the process;
contact your landlord for permission and site survey to be completed
The surveyor later contacted you to arrange a site visit however you also
declined to proceed with a site visit at this stage.
The service understands that adaptations to your home are taking longer than we would have expected but I would like to
assure you that it is not our intention to delay this any longer than is necessary.
The service would like to apologise for any delays and would like to move proceedings forwards by completing a site visit
to your property with the OT, Surveyor and Assistant Team Manager.
The surveyor will contact you by Friday 9th April to determine which dates would be suitable to visit week commencing
19th April where all diaries permit.

Yours sincerely,
Mitchell Thomas
Assistant Team Manager * Occupational Therapist
Assessment Services Team

email from dmcmorrow@mage-net.net To

Thank you
I’m due a second response on Tuesday/Wednesday Currently my position with the LGO will be
the lack of any timeline answers in the complaint response.
The last actual visit was December 2020.
The last actual email was February
These where for the issue with wetroom floor not the complaints.
I my original response the delay was (in not so many words) blamed on lack of permission
from my landlord. No date was given when this permission was asked for. And no timeline was given
for re-submitting the permission request. These should be a obvious requirement.
Daniel

email from peter.mitchell@haringey.gov.uk To

Dear Daniel
I wanted to update you on the Member Enquiry that I submitted.
I said that it would take a couple of weeks to get a response, but in fact I got a reply sooner than expected, though it
doesn’t take us forward at all. The reply informed me that you had submitted a formal complaint and
had received an initial response, with information about how to escalate matters. I have replied
saying that I was aware of that, but the point of my enquiry was to get Social Services to review
how they deal with issues you have raised. I have made the point that when someone feels they have
to resort to formal processes and/or the Ombudsman, it is a clear sign that things are not working
well. It cannot be in anyone’s interests to have to prolong issues in this way. I have urged them to
look again at how we can ensure that concerns raised are addressed in a timely and satisfactory way.
I will keep you posted on developments.
I spoke to Cllr das Neves and she is on the Adults & Health Scrutiny Panel, although no longer Chair of the
parent committee, the Overview and Scrutiny Committee.
She is going to get in touch with you to discuss how the Panel might look into the issues
you are raising.

email from dmcmorrow@mage-net.net To

My story is www.mage-net.net/haringey As you can see the complaint response I got on 17th didn’t
address anything. The investigating officer respond 7 days later, with can’t help The Scurinty Adult
Social Care meet 5 time a year and don’t appear to actually do much My cllr Peter M. Has been a great
help but his member question has a 14 day wait. My second complaint about the quality of the response
to first complaint again has 10 day wait I have asked the LGO but they will start looking in 4 to 6
weeks and a descession could be 6+ monthsI last had a Visit in December and email in February again
both a contradiction
Daniel

email from dominic.obrien@haringey.gov.uk To

Hi Daniel,
Thanks for getting in touch. The Scrutiny Panels each have 5 formal meetings per
municipal year as specified in the Councils constitution. These usually take place in June,
September, November, December and February/March. The Panels also conduct various evidence sessions
for Scrutiny Reviews throughout the year.
The Panel has recently been consulting on issues to
include in the Panels Work Plan for 2021/22, which has included conversations with and suggestions
from various service user groups. If there are any issues that you would like to suggest for
consideration for inclusion in the Work Plan then you would be very welcome to do so. Many
thanks,
Dominic
Dominic OBrien Principal Scrutiny Officer

email from dmcmorrow@mage-net.net To

Good afternoon,
I’m contacting you as Principal Scrutiny Officer. I hope this is the appropriate
method. With regard Adult & Health scrutiny committee From the website I can only see 1 meeting this
year. Is this correct?
Using the document search function I cannot find the committee’s input on the
use of ‘secure’ emails by Adult Social Care given the impact on accountability I would have expected
this.
I can’t find a recent “adult social care complaints annual report” With regard to the committee
its self, who provides a view from a service user perspective?
Daniel McMorrow

email from dmcmorrow@mage-net.net To

You understand this is actually outside the complaint process. I made complaint, you responded with
utter rubbish and I approached the LGO. They have a 4 – 6 week wait.
It will be months before a decision. My cllr has raised question but this will be 14 day.
While I’m waiting for Haringey to pull
out a finger I’m still left with a uneven wetroom floor and no clue how it’s going to be fixed.
Mr McMorrow

email from corporate.feedback@haringey.gov.uk To

Dear Mr McMorrow,
Thank you for your email. We have asked the service to provide a further
response to your complaint within 10 working days from your initial email received on 24th March
2021.
Thank you,
Corporate Feedback Team

email from dmcmorrow@mage-net.net To

I will not ask for you to fix my wetroom floor again
Mr McMorrow

email from firstresponseteam@haringey.gov.uk To

Thank you for contacting Haringey Adult Social Care.
If you are a resident, carer or
health/social care professional your referral has been received and will be processed shortly. In
response to the Covid-19 pandemic, we have changed the way in which we receive and manage referrals
from the hospitals. All referrals and queries from the North Middlesex acute hospital site should
now be directed to the NMH duty desk Via email: Northmiddutydesk@enfield.gov.uk Or via phone:
0203 821 1951 All referrals from the Whittington hospital acute trust should be directed to the
Whittington discharge centre: Email: whh-tr.DCC@nhs.net Phone 0203 074 2472 If you are
making a referral from any other acute NCL hospital, referrals should be directed first to the
Discharge team of the acute hospital, and sent to Haringey Integrated brokerage team from there
Brokerage.Team@haringey.gov.uk

email from dmcmorrow@mage-net.net To

Ok. She was a dedicated person

email from peter.mitchell@haringey.gov.uk To

Dear Daniel
Cllr Lucia das Neves is no longer the Chair of the Overview and Scrutiny Committee
which has an Adults & Health Panel, but Ill be speaking with her tomorrow and will ask her advice
about options for raising concerns about how issues are dealt with.

email from dmcmorrow@mage-net.net To

I’m never offended by a genuine question about my disability or circumstances.
Thank you for the member Enquiry. Another process exists for you to bring the issues aka delays, quality of complaint
response etc to the attention of the scurinty committee they have a sub committee for Adult Social
Care. Councillor Lucia das Neves is one that committee. More research is needed before I ask for this
tho.
Daniel

email from peter.mitchell@haringey.gov.uk To

Dear Daniel
I have submitted a Member Enquiry asking for your case to be reviewed this is the
formal process whereby a Councillor can lodge a query which should usually get a response within 14
days.
I read your account of the long delays in addressing the problem with the wet room floor
and it is simply not good enough that something that is a risk to you has not been resolved. It is
also not acceptable that you are told to submit complaints or go to the Ombudsman when you are not
satisfied with their response. These processes take time and are not the solution. What is needed is
some action to ensure that the wet room is safe to use. Your account of the email exchanges also
refers to the bed causing back problems (February 2020). Is your bed still an issue? The link you
sent had some personal information and I was shocked to read what you have gone through. I would
never have asked you about your disability and hope you didnt interpret that as a lack of interest.
I have taken up issues that you have raised before and share your frustration at the way they are
dealt with. That is why I have opted for the Member Enquiry as I really think there needs to be
fundamental re-think of how problems are resolved. I cant promise that it will solve anything but
its worth a try and I will let you know what response I get. In the meantime, keep me posted on any
further developments.

email from dmcmorrow@mage-net.net To

Did a complaint get logged?7 days for a response in unacceptable

email from dmcmorrow@mage-net.net To

www.mage-net.net/haringey/

email from dmcmorrow@mage-net.net To

The reponse you said
“I hope that you are satisfied with my response to your complaint and that I
have resolved your issues of concern to your satisfaction. If you are unhappy with my response,
please let me know why and I will consider if there is anything else, we can do to make things right
for you”
I emailed you on 17th, maybe 18th. You’ve only just acknowledged that email.You’ve stated
you can’t do anything this is different to the response.
Your response failed to offer a resolution.
Your response failed to handle all aspects of my case.
I’ve asked the LGO but it could be 4 – 6 weeks before they accept the case.
Currently my opinion is looking more legal than the LGO.I
really don’t want that its stressful
Mr McMorrow

email from novina.morrison@haringey.gov.uk To

Mr McMorrow
Your response was received I am unable to provide you with any further feedback in
relation to your complaint
Many thanks
Novina

email from dmcmorrow@mage-net.net To

I am about to really lose my mind. How you ever allow Adult social services to get to a state where
ignoring individuals is acceptable is beyond me. The management have created an environment where
this is acceptable!
Mr McMorrow

email from dmcmorrow@mage-net.net To

So in addition to my feeling of the LGO.
An indication of how helpful they are is the case has been submitted for approval this could take 4 – 6 weeks.
And then if accepted investigation starts.
Daniel

email from dmcmorrow@mage-net.net To

The reponse I got didn’t answer the complaint. My complaint was made against three people. An excuse
was given for they 3 year delay that doesn’t actually make sense if you look at it. The complaint
department have gone corporate but don’t know. They have a 2 working days response to emails but
can’t say why its 2 days, you can’t have a complaint dialog with one part with a two day response. My
response to the complaint investigation hasn’t had a response. My personal experience of the LGO is
they are a waste of time. I’ve spoken with them many times and have never felt they actually helped
the issue. I am left either working with haringey to highlight issues or legal action.
Daniel

email from peter.mitchell@haringey.gov.uk To

Dear Daniel I dont follow this latest comment. You sent me your response to the response you
got on your complaint on 18 March. Did that go to the Ombudsman? I am sorry that everything seems
to take so long and that you do not get satisfactory answers.

email from dmcmorrow@mage-net.net To

Due to comment made by a Haringey councillor advocating higher fines and legal endowment I feel that
Haringey won’t learn from a simple complaint. I’m now seeking legal advice
Mr McMorrow

email from noreply@lgo.org.uk

If you have not heard from us within the next 10 working days, please call us on 0300 061 0614 quoting
your name and postcode, and an advisor will be happy to help.

Please do not reply to this email

Your Reference is 37XxX submitted on 22/03/2021 11:46:42

email from novina.morrison@haringey.gov.uk
This is stage one response from my Complaint .

ASC Stage 1 response template {SNIP} dmcmorrow@mage-net.net
Dear Mr McMorrow,
Thank you for giving us an opportunity to investigate your complaint.
our reference: LBH/10838421 For ease of reference, I
have summarised your complaint below:

Constant delays in fixing my wet room floor. This issue was
raised in late 2018. Since then, there has been very little action I have asked several times for
formal complaints to be logged and never got a response. I keep getting conflicting answers from
people

This is not the FULL complaint.

I have spoken to the allocated Occupational Therapist (OT) Brenda McCoy
who has provided me with an update as to the delay in the works being progressed.
A provisional agreement on the recommendation for the extension of the bathroom was made.
Both the surveyor and OT are awaiting
permission from your landlord, London and Quadrant in order for the Surveyor to draw up plans for a
schedule of works and costings.
On receipt of your landlord’s permission, the recommendation and
schedule of work can be presented to panel for authorisation. Unfortunately, we are not able to move
forward until we receive the permission from London and Quadrant.
I have requested for the OT and
Surveyor to write to your landlord in order to receive their permission.
I hope that you are satisfied with my response to your complaint and that I have resolved your issues of concern to your
satisfaction.

  • Remember when I removed permission for Haringey to talk with L&Q ?
  • I asked this in 2018. Made formal complaint 4 March 2021. So when in them 3 years was permission saught?
If you are unhappy with my response, please let me know why and I will consider if
there is anything else, we can do to make things right for you.

Important sentance.

Alternatively, you can approach
the LGO, who may be able to help you.
Their contact
details are: {SNIP}
Yours sincerely,
Novina Morrison

Rember on when they said
“appropriate officer”
Novina Morrison did not give her job title, so I can’t dirtim if she is appropriate.

email from mitchell.thomas@haringey.gov.uk To

I am currently out of office until Monday 15th March 2021.

email from corporate.feedback@haringey.gov.uk To

Dear Mr Mcmorrow
Your complaint about delay in fixing wetroom floor
Thank you for your online form received on
We have logged your complaint under the NHS and Local Authority Statutory Complaints Procedure at Local Resolution.
The reference number is: LBH/10838421.

We have asked an appropriate officer to arrange an investigation of your complaint and send a full reply
to you by

email from dmcmorrow@mage-net.net To

I have now logged a formal complaint.In this complaint I call imto question the management of Adult
Social Care. Since moving to Haringey I’ve experienced major delays with equipment and maintenance of
equipment. I’ve had several DFG Grant’s and later found that the recomdations are at best faultyI had
a tack hoist installed and what was actually installed was not what was requested And the major red
flag An OT case that’s 3 years old.
Mr McMorrow

The exact time is unknow. I have the correct date confirmed in the complaint acknowledgement.

Formal Complaint logged my eForm.

email from noreply@haringey.gov.uk To

I’ll not ask for an update againhas the formal complaint been logged.
Mr McMorrow

email from dmcmorrow@mage-net.net To

I’ll not ask for an update againhas the formal complaint been logged.
Mr McMorrow

email from peter.mitchell@haringey.gov.uk To

Dear Daniel
I have emailed Mr Thomas and asked for an update.
I hope we can sort this out soon. As you say, it is necessary to try all internal avenues before
submitting a complaint to the Ombudsman.
Complaints to the Ombudsman take a long time, so Ill keep pressing Haringey to deal with
the issues.

email from dmcmorrow@mage-net.net To

To be completely honest I no longer trust Adult Social Services delays seam to the standard. I’ve had
no response from emails of Monday.Complaint department aren’t really any good. However are a
requirement for The LGO
Daniel

email from peter.mitchell@haringey.gov.uk To

Dear Daniel I hadnt seen the email from Mitchell Thomas before but now I can appreciate your
frustration with the failure to respond. The email I forwarded to you on 27 January apologised
for the delays since a visit at the beginning of December, then Mr Thomas emailed you on 5 February
to say that he would be meeting other colleagues the following week and would then get back to you,
which is almost a month ago. This isnt good enough and I will try to chase things up.

email from dmcmorrow@mage-net.net To

Yes bu on 8 Feb Mitchell.Thomas@haringey.gov.uk said he
was meeting with people to discuss And suggested the shower chair issues be looked at to see if
they could be resolved.
Nothing has happened to move this issue forward.

email from peter.mitchell@haringey.gov.uk To

Dear Daniel
I sent you an email on 27 January with the response I had received.

email from dmcmorrow@mage-net.net To

Ok so being nice ends.Please log a formal complaint against adult social services policy. Please add
an explanation of the delays experienced.
Mr McMorrow

email from dmcmorrow@mage-net.net To

At what point is it acceptable for me to completely lose it and demand heads?
No response from you or action on finding a comfortable commode/shower chair.
Mr McMorrow

email from mitchell.thomas@haringey.gov.uk To

Hi Mr McMorrow,
The letter I was referring to, was in regard to a query that came from a
councillor on your behalf.
I believe a response should have been sent from our director back to the councillor.
It was in regard to a mailbox being full that you were trying to contact,
progress of the shower etc.

email from dmcmorrow@mage-net.net To

The below is fine.Issues with using the shower chair over the toilet can be resolved as they
present.You mentioned a letter I’ve still not received can you send me a digital copy?
Mr McMorrow

email from mitchell.thomas@haringey.gov.uk To

Dear Mr McMorrow
Thank you for taking the time out to speak with me earlier this morning. It
was beneficial for me to understand some of the difficulties you have been experiencing and
troubleshooting the way forwards.
As advised I have looked at the website you’ve suggested and
will be in consultation with our adaptations team manager to determine whether the flooring and
drainage system on this site is suitable for floors such as your own.
To ensure we are both referring to the same style of flooring I have copied the link below:

Find the perfect linear shower drain


In addition to the above,
although it may not be of any immediate remedy to your overall difficulties, I also believe it would
be beneficial to continue to explore more comfortable seating / cushioning for your shower chair. I
understand that there have been attempts to resolve this before however I recommend that Brenda
determines if there are any alternative options on the market that can assist, particularly as
products are continually evolving and changing.
I will endeavour to meet with the above mentioned professionals next week and get back to you with an update.

Unrelated

Unrelated

Unrelated

email from dmcmorrow@mage-net.net To

I’ll respond but will take a few days to gather the evidence to humiliate Adult Social Services Into
the next decade. My initial reaction is to laught my < 5 minute Google I found www.easydrain.co.uk The
images their don’t show a lip.https://www.easydrain.co.uk/linear-shower-drains/ the only difference
is in name they call the linear drains I have requested a call. My initial thoughts are exploring
this would if suitable be far far cheaper the extend the current wetroom?
Daniel

email from peter.mitchell@haringey.gov.uk To

Dear Daniel
Here is the response received about your wet room. I have only just received it, even
though it refers to 21 January as being yesterday. This response does explain why your
OT wanted to assess transfers as it seems she wants
to explore different methods. Let me have any comments.
Response

The service have looked in to Mr McMorrow’s concerns with his wet room floor and
recognise that the slope/gradient within the shower area is causing difficulty for Mr McMorrow when
transferring. It is understood that Mr McMorrow has requested a permeable shower floor via
his Occupational Therapist (OT). A visit was completed with a Surveyor and the OT on December 1st
2020 to determine whether this was possible and to seek further clarity of Mr McMorrow’s
understanding of a permeable floor. Following further investigation it appears that a permeable
floor would not meet Mr McMorrow’s needs as installing this style of flooring will cause a step or
lip in to the shower; therefore wheeled accessibility into the shower area will no longer be
possible.
A professionals meeting was held yesterday (21/01/2021) to determine how we may be
able to alleviate the difficulties experienced and whether the size of his bathroom should be
increased to alleviate the difficulties. Unfortunately the outcome of the meeting highlighted that
the equipment being used, could in itself be causing the difficulties Mr McMorrow is experiencing.
The service have therefore requested that the OT works closely with
Mr McMorrow to trial different methods of transferring, and report back to the professionals group.
The service would like
to apologise for the delay in arranging the professionals meeting following the visit on December
1st 2020 as this in itself has caused delays and inevitably increased Mr McMorrow’s anxieties. The
service will look in to the reasons for the delays internally to determine how we can improve our
practices going forwards.
The service have been informed that the complaints email address
that Mr McMorrow had been contacting has been out of service for over a year and replaced with the
following online form:
https://www.haringey.gov.uk/contact/council-feedback/adult-social-care-complaints-procedure
There is a facility within the form to attach a document, of which the
maximum size allowed is 5MB. This may then explain the undeliverable responses and file too large
messages Mr McMorrow had been experiencing with voicing his concerns.

email from dmcmorrow@mage-net.net To

Call me before I completely losemy mind 07725XxXxX
9Mr. McMorrow

email from dmcmorrow@mage-net.net To

I’m am now seriously concerned. After the Wetroom rebuild was completed in 2018. I raised the issue
with yourself that resulted in you reccomding the use of the shower chair as a commode over the
toilet. This led to a “plinth” being added as the toilet was to low. You sent spec on 28th Feb 2019I
believe you order me a large hole seat for my shower chair. This however didn’t fix the issue as the
shower chair was extremely painful. We tried a smaller hole seat, but this had the same issue.
McMorrow

email from brenda.mccoy@haringey.gov.uk To

Hello Daniel,
As per our telephone conversation on 18th November 2020, You reported that a site
visit was carried out by Michael Holt (surveyor), and discussions were had regarding the possibility
of an alternative shower tray i.e. permeable. I advised you, that there is no recorded evidence
on the system relating to this issue. Michael Holt has left the service., therefore I am unable to
provide you with the exact date that the issue was raised.

email from dmcmorrow@mage-net.net To

I really am starting to get annoyed.I’ve asked multiple times, when I raised the issue with my
wetroom floor.
Mr McMorrow

email from dmcmorrow@mage-net.net To

Thanks When was the issue raised?

email from brenda.mccoy@haringey.gov.uk To

Hello Daniel,
The joint visit with the surveyor, Felix Akhalu and myself was carried on the 1/12/2020.

email from dmcmorrow@mage-net.net To

I’m sure you can understand my concern as this matter was raised well before the Covid19 issue. What
date was this issue raised? You attended my flat when? And the surveyor’s name was ?
Daniel

email from brenda.mccoy@haringey.gov.uk To

Hello Daniel, Thank you for your email. We are in the process of exploring the options
available, as you may appreciate with the holidays and covid restrictions we have not been able to
progress as much further forward as we would have liked. However, discussions are due to be had in
due course, between the OT and Surveyor Managers. I will be sure to update you with any information
as soon as possible.

email from dmcmorrow@mage-net.net To

Haha.I’m sure was my fault I tead to be quite geeky with internet things.Daniel

email from peter.mitchell@haringey.gov.uk To

Dear Daniel It sounds very frustrating and Im sorry you didnt manage to get through to someone. I
will submit a query and will get back to you once I have a response. I will submit the query now
but wont get a response just yet.

email from dmcmorrow@mage-net.net To

HelloThe missing k was my fault.The issue is the size of messages we talked about few months agoIf
the address has changed then we have major concerns as I don’t think anyone was informed. And size
restrictions is not the way an email is changed.Daniel

email from dmcmorrow@mage-net.net To

The main issue is I’d like at update from my OT on the progress of my wetroom floor.The wetroom
floor issue has been on going for years and nothing seems to have progressed.My calls to IAT aka
adult social care this afternoon was a total shambles. You call get a minute worth of meaning less
walfaul. Then when finally select the option you need told your in queue position 2 with a waiting
time of 3 minutes. The connection dies so you call back only to face the same message you had just
listened to.Daniel

email from seema.chandwani@haringey.gov.uk To

Dear Daniel and Pete, There is a ‘k’ missing in the FIG email, which is why it is probably
bouncing. This account is also showing as old on my system, so I have copied in the Feedback team.
I hope this helps? But if you have a specific query/person, can you let Pete or I know ASAP as it’s
4pm and we would want to get hold of someone soon S Seema Chandwani Labour Councillor for
West Green Ward Cabinet Member for Transformation and Public Realm Investment Please address
me by my first name Haringey Council 225 High Road, River Park House, N22 8HQ T. 0208 489
5788 seema.chandwani@haringey.gov.uk www.haringey.gov.uk Twitter: @CllrSeema
facebook.com/haringeycouncil Please consider the
environment before printing this email

email from peter.mitchell@haringey.gov.uk To

Dear Daniel Sorry to hear you have not been able to resolve the problem. Who have you been
trying to contact someone at Haringey Council or someone at L&Q? Can you give me a bit more
information about the issue?

email from mitchell.thomas@haringey.gov.uk To

I am currently out of office. For any urgent issues that cannot wait please contact the
Assessment Service support line on 0208 489 3445 I will otherwise respond to emails upon my
return. This email and any files transmitted with it are confidential, may be subject to legal
privilege and are intended only for the person(s) or organisation(s) to whom this email is
addressed. Any unauthorised use, retention, distribution, copying or disclosure is strictly
prohibited. If you have received this email in error, please notify the system administrator at
Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any
attachments are believed to be free of any virus or other defect which might affect any computer or
system into which they are received and opened, it is the responsibility of the recipient to ensure
they are virus free and no responsibility is accepted for any loss or damage from receipt or use
thereof. All communications sent to or from external third party organisations may be subject to
recording and/or monitoring in accordance with relevant legislation.

email from dmcmorrow@mage-net.net To

I’d like an update on the issue with the floor in my wetroom
Mr McMorrow

email from dmcmorrow@mage-net.net To

Comments?

email from dmcmorrow@mage-net.net To

Trying again

email from dmcmorrow@mage-net.net To

A copy and paste why copies the content it could be argued it’s not what was sent.
Several email headers are generated based on content these verify the content.I suspect the encryption system
was not thought about
Mr McMorrow

email from mitchell.thomas@haringey.gov.uk To

Hi Daniel,

Are you able to view the email? If so, does it allow you to copy and paste the content.

Kind Regards,
Mitchell Thomas

email from mitchell.thomas@haringey.gov.uk To

Good Afternoon Daniel,

Our Contact Haringey Twitter team have let me know that you have a query that is unresolved.
I know that you have recently been visited by the OT and Surveyor
to determine the best way forwards to your difficulties in the bathroom.

Can you kindly enlighten me as to what the unresolved tweets pertain to exactly and I will do my best to assist.

Kind Regards,
Mitchell Thomas
Assistant Team Manager * Occupational Therapist
Assessment Services Team

email from mitchell.thomas@haringey.gov.uk To

Dear Mr McMorrow

Thank you for your email.

Firstly I would like to apologise that your difficulties with the shower floor still persist. I will be in discussions with the OT and Surveyor to understand your difficulties and explore if we can resolve them.

Please bear with me whilst these discussions are held and I hope to get back to you within a week or so.

Kind Regards,
Mitchell Thomas
Assistant Team Manager Occupational Therapist
Assessment Services Team

email from dmcmorrow@mage-net.net To

That’s even more confusing because you wanted to close my file.

email from brenda.mccoy@haringey.gov.uk To

Hello Daniel,

In regards to your complaint, currently technical options are been explored with the surveying team to have this matter resolved.

Regards
Brenda McCoy
Occupational Therapist
Haringey Council
Adult Social Care/Assessment Team

email from seema.chandwani@haringey.gov.uk To

Ill get this looked at.

email from dmcmorrow@mage-net.net To

I was expecting a response.

email from dmcmorrow@mage-net.net To

Please log a formal complaint.
I asked for encrypted emails not to be used. Despite my request encrypted emails are still being sent.
nothing in the three emails could remotely be sensitive data

You’ve closed my case but nothing has been resolved.
The wetroom floor is uneven and the use of my hoist is dangerous. when was this first raised?

Mr McMorrow

email from brenda.mccoy@haringey.gov.uk To

You’ve received an encrypted message from Brenda.Mccoy@haringey.gov.uk

email from dmcmorrow@mage-net.net To

Did you get this?

email from brenda.mccoy@haringey.gov.uk To

You’ve received an encrypted message from Brenda.Mccoy@haringey.gov.uk

email from dmcmorrow@mage-net.net To

Please don’t send me secure messages the simplicity of emails are lost. I can’t export or print
mails either.If you continue with saying I agreed I’m going to explode. My agreement wasn’t 100% like with
the track hoist I agreed as you advised it would future proof but I’ve never ever used it. The sling was
opened by mediquip last week for the annual check.In reference to the email I asked for you to simply state
your never signed off on the plans. I can the raise the point with my landlord.
Mr McMorrow

email from dmcmorrow@mage-net.net To

No I always been unsure about it.
My fix seems to have been dismissed without discussion.As me signing DFG is a binding agreement I’ll sign when
happy with the planThe Recent DFG mantaince issue was raised few months ago.Daniel

email from karen.white@haringey.gov.uk To

Hi Daniel,

According to the case notes made you was satisfied with the recommendation suggested by your OT Brenda McCoy.
Once your DFG application is returned it will be allocated to a surveyor, then you can raise any issues with him.

Kind regards,
Karen White
Advice and Assessment Officer

email from dmcmorrow@mage-net.net To

Well yes.
Firstly I’m not convinced moving the toilet will fix the issue.I was expecting a surveyor’s input.
Secondly DFG was used for my back door In 2017 when i broke in 2019. I had a nightmare getting my landlord to
fix it. I need to be sure if the toilet is moved it will still be maintained if it breaks.
Daniel

email from dmcmorrow@mage-net.net To

Hello
It’s probably best to call me so we can discuss this
Free all day 077255XxXxX
Daniel

email from karen.white@haringey.gov.uk To

Dear Mr McMorrow,

Please see your DFG application form attached and covering letter.
If possible could you please sign and return by email all the forms attached so that your adaptation can be processed.

Kind regards,

Karen White
Advice and Assessment Officer

email from dmcmorrow@mage-net.net To

Please confirm by all communication your refereeing only communication regarding the problem with the
back door and new contact will continue.
Mr McMorrow

email from mgorman@lqgroup.org.uk To

Dear Mr McMorrow

To confirm no further communication will be responded to regarding your complaint for the back door and all
other communication will continue as normal.

Kind Regards

Marc Gorman
Contracts Manager (Building Services Team)
L&Q | Cray House| 3 Maidstone Road | Sidcup | DA14 5HU

email from dmcmorrow@mage-net.net To

I going to assume by all communication you mean communication about the back door.
Mr McMorrow

email from mgorman@lqgroup.org.uk To

Dear Mr McMorrow

I note your concerns and can see your formal complaint is finalised within L&Qs complaints process, moving forward all communication with be responded to when L&Q receive the Housing Ombudsman response.

Kind Regards

Marc Gorman
Contracts Manager (Building Services Team)
L&Q | Cray House| 3 Maidstone Road | Sidcup | DA14 5HU

email from dmcmorrow@mage-net.net To

email from dmcmorrow@mage-net.net To

So after the back door cluster bomb I assume l&q would have got a sense of responsibility.
Today the front door wont open. After 35 minute conversation it was given to Easy Open.
Easyopen have called me and after discussion with an extremely rude individual they can’t help!
I am not putting up with this service.My carer at lunchtime could not get in. I can’t get any postal items.
Mr McMorrow

email from dmcmorrow@mage-net.net To

I am fully aware of how the housing ombudsman works.
I am also aware of your policies.Your policy states my formal complaint of 22nd April should have be acknowledged
the next day and resolved in 10 working days.You did not do this you now can’t imply policy when you feel like it.
I have again included councillors from haringey who are fully aware of this issue and have seen the attitudes of
L&Q.I have also included my MP who I hope will be outraged at your ineptitude and will ask Robert Jenrick to
intervene.I’ll ask the Housing Ombudsman for a review should this take more than six weeks I’ll issue another
injunction as this would seem the only way to get you to behave
Mr McMorrow

email from dmcmorrow@mage-net.net To

Injunction it is.

email from complaints@lqgroup.org.uk To

[Office 365] Spam message sender was blocked in quarantine.

email from dmcmorrow@mage-net.net To

With all due respect (none is due) take your 20 and stick it.
This offer is an INSULT !I have had 4 different reponse from 4 different people at L&Q You’ve shown a
complete lack of any sensible approach to this problem.You are unfit to be business little lone support
vulnerable tenants.My instance to Haringey Council is they avoid you at all costs.I’ll be updating
http://www.lqresidents.uk/door/if you’re delusional you may want to avoid as the truth hurtsI’ll be
making sure the Social housing regulator and the Housing Ombudsman take action.
Mr McMorrow

email from abeaton@lqgroup.org.uk To

Dear Mr Mcmorrow

I have passed all correspondence across to our Complaints Team so that you can be provided with a fully informed response. I do understand your frustration particularly in these difficult times and I hope we are able to find a suitable resolution to your complaint.

Yours sincerely,

Ashley Beaton
Regional Manager
The Grange, 100 High Street. N14 6BN

email from dmcmorrow@mage-net.net To

No this is not acceptable.
My complaint asked several questions you’ve ignored No response to this response being extremely lateNo response to my allegation of being ignored and the threatened on TwitterNo response as to what I was told by Ashley Drake.No response as to why Asley and my property manager have ignored me since the 22nd AprilNo response to claims this is my only fire escape.Unless answer are given quickly I’ll issue another injunction.Mr McMorrow
——– Original message ——–From: Ashley Beaton Date: 27/05/2020 14:45 (GMT+00:00) To: dmcmorrow@mage-net.net Subject: Complaint response – 23/4/20

Dear Mr Mcmorrow,

Thank you for taking the time to speak to me on 21 May regarding an enquiry we received from the Councillor. Im sorry that you had cause to complain and that you did not receive a response to your complaint received on 23 April.

I can confirm that there are no outstanding issues relating to the functionality of the toilet, however we are in the process of organising an annual service on all adapted toilets within our portfolio to ensure they are appropriately maintained.
This will include a review of the positioning of the drain within the wet room. The automatic door opener was repaired on 22 April and will also be added to our annual service programme. Id like to take this opportunity to apologise for the 24 hour delay
to the repair being completed, this was due to the incorrect contractor was assigned to the job.

Once government guidelines allow us to resume normal service, our Electrical Engineer will arrange a visit and attend along with our specialist contractor to review all adaptations in place at this property. L&Q are committed to supporting
residents to reside in properties fit for their needs and if further adaptations are required, we will work with both the Local Authority and Occupational Health to assess and facilitate these works.

I hope this satisfies your concerns but if there is anything further you require please get in touch via our customer contact centre.

Yours sincerely,

Ashley Beaton

Regional Manager

The Grange, 100 High Street. N14 6BN
T: 07870 360008
www.lqgroup.org.uk

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email from dmcmorrow@mage-net.net To

This is funny.I did have a call from L&Q at 12:20 today.His understanding of my complaint was all wrong.Their was no suitable answer for why this was the first response since 22nd AprilHe was unsure what Ashley was talking about they should support it.He said he’d email me a response, I’ve not yet had this.My current thoughts are let the Housing Ombudsman deal with it. They can’t be trusted.Thank you for your help.Daniel
——– Original message ——–From: Cllr Mitchell Peter Date: 21/05/2020 16:57 (GMT+00:00) To: Daniel McMorrow Cc: Cllr Chandwani Seema Subject: Response from L&Q

Dear Daniel

I have received the following from L&Q:

Dear Councillor Mitchell,

Thank you for your most recent enquiry, I am sorry to hear that one of your constituents has experienced some dissatisfaction with our service, but hopefully my response will provide you with some reassurances around the actions being taken
to resolve the outstanding issues.

I can confirm that there are no outstanding issues relating to the functionality of the toilet, however we are in the process of organising an annual service on all adapted toilets within our portfolio to ensure they are appropriately maintained.
The automatic door opener was repaired on 22 April and will also be added to our annual service programme.

Once government guidelines allow us to resume normal service, our Electrical Engineer will attend along with our specialist contractor to review all adaptations in place at this property. L&Q are committed to supporting residents to reside
in properties fit for their needs and if further adaptations are required, we will work with both the Local Authority and Occupational Health to assess and facilitate these works.

I have also spoken to Mr McMorrow and provided clarification on our position which he was satisfied with.

I hope this satisfies your concerns but if you need any further information please let me know.

Your sincerely

Ashley Beaton

Regional Manager

Do you agree with this response? If not, then please let me know and I will pursue this with L&Q.

Regards

Councillor Peter Mitchell
Labour Member for Woodside Ward
London Borough of Haringey

07811 421500

River Park House, 225 High Road, London, N22 8HQ

This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure
is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus
or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof.
All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.

email from peter.mitchell@haringey.gov.uk To

Dear Daniel

I have received the following from L&Q:

Dear Councillor Mitchell,

Thank you for your most recent enquiry, I am sorry to hear that one of your constituents has experienced some dissatisfaction with our service, but hopefully my response will provide you with some reassurances around the actions being taken to resolve the outstanding issues.

I can confirm that there are no outstanding issues relating to the functionality of the toilet, however we are in the process of organising an annual service on all adapted toilets within our portfolio to ensure they are appropriately maintained. The automatic door opener was repaired on 22 April and will also be added to our annual service programme.

Once government guidelines allow us to resume normal service, our Electrical Engineer will attend along with our specialist contractor to review all adaptations in place at this property. L&Q are committed to supporting residents to reside in properties fit for their needs and if further adaptations are required, we will work with both the Local Authority and Occupational Health to assess and facilitate these works.

I have also spoken to Mr McMorrow and provided clarification on our position which he was satisfied with.

I hope this satisfies your concerns but if you need any further information please let me know.

Your sincerely

Ashley Beaton
Regional Manager

Do you agree with this response? If not, then please let me know and I will pursue this with L&Q.

Regards

Councillor Peter Mitchell
Labour Member for Woodside Ward
London Borough of Haringey

07811 421500

River Park House, 225 High Road, London, N22 8HQ

This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof. All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.

email from dmcmorrow@mage-net.net To

Thank you
——– Original message ——–From: Cllr Mitchell Peter Date: 18/05/2020 12:14 (GMT+00:00) To: Daniel McMorrow Subject: RE: Going to explode

Dear Daniel

That response is completely unacceptable. They cannot say they wont do anything until the lockdown is completely over that could
be months away.

Ive forwarded this to the council and asked for a response.

Regards

Councillor Peter Mitchell
Labour Member for Woodside Ward
London Borough of Haringey

07811 421500

River Park House, 225 High Road, London, N22 8HQ

From: Daniel McMorrow

Sent: 18 May 2020 11:56
To: Cllr Mitchell Peter Subject: RE: Going to explode

The only non response I’ve had is

The primary question was are you responsible for the door. So I haven’t a clue what the response actually is about.

The Housing Ombudsman took my complaint but their process is super slow and they ‘ask’ when really they should ‘demand’

The social housing regulator said the issue did not break social housing regulations and if the housing ombudsman thinks they should look then they will.

Daniel

——– Original message ——–

From: Cllr Mitchell Peter

Date: 18/05/2020 11:32 (GMT+00:00)

To: Daniel McMorrow

Subject: RE: Going to explode

Dear Daniel

While L&Q are your landlord, I think there is a role for Haringey Council
in liaising with them and I am pursuing that. Have you had any replies from Anita Marsden who is copied into your emails?

The housing ombudsman is not pressing for responses to new cases at present
due to authorities being focussed on Covid-19.

Regards

Councillor Peter Mitchell
Labour Member for Woodside Ward
London Borough of Haringey

07811 421500

River Park House, 225 High Road, London, N22 8HQ

From: Daniel
McMorrow
Sent: 16 May 2020 09:14
To: Cllr Chandwani Seema ; Marsden Anita ; Cllr Mitchell Peter Subject: Re: Going to explode

Oh please forgive me, I didn’t intend to imply Haringey where ignoring me. Its l&q who are

Only yesterday did I get a meaning fully nonsense answer to my formal complaint of 22nd April.

The housing ombudsman say it could take weeks to get a response.

The social housing regulator don’t care

Daniel

——– Original message ——–

From: Cllr Chandwani Seema

Date: 15/05/2020 21:04 (GMT+00:00)

To: Daniel McMorrow , Marsden Anita ,
Cllr Mitchell Peter

Subject: Re: Going to explode

Dear Daniel

I am really sorry to keep reading your ongoing situation.

I know Cllr Mitchell is advocating for you strongly to get this resolved.

Were not ignoring you

Fingers crossed it will be resolved soon. In meantime keep us updated.

Regards

Seema Chandwani
Labour Councillor for West Green Ward
Cabinet Member for Neighbourhoods

Please address me by my first name

Haringey Council
225 High Road,
River Park House, N22 8HQ
T. 0208 489 5788
M. 07971 35 36 18
seema.chandwani@haringey.gov.uk

www.haringey.gov.uk
Twitter: @CllrSeema
facebook.com/haringeycouncil

Please consider the environment before printing this email

From: Daniel
McMorrow
Sent: 15 May 2020 16:09
To: Marsden Anita ; Cllr Mitchell Peter ; Cllr Chandwani Seema
Subject: Going to explode

I am about to explode. I can’t get my OT on the phone

IAT take 10 minutes to answer the phone.

I am still in limbo over who is responsible for my automated door.

Mr McMorrow

This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure
is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus
or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof.
All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.

email from dmcmorrow@mage-net.net To

The only non response I’ve had ishttps://twitter.com/LQcontactus/status/1262286728234221570?s=19The primary question was are you responsible for the door. So I haven’t a clue what the response actually is about.The Housing Ombudsman took my complaint but their process is super slow and they ‘ask’ when really they should ‘demand’The social housing regulator said the issue did not break social housing regulations and if the housing ombudsman thinks they should look then they will.Daniel
——– Original message ——–From: Cllr Mitchell Peter Date: 18/05/2020 11:32 (GMT+00:00) To: Daniel McMorrow Subject: RE: Going to explode

Dear Daniel

While L&Q are your landlord, I think there is a role for Haringey Council in liaising with them and I am pursuing that. Have you had
any replies from Anita Marsden who is copied into your emails?

The housing ombudsman is not pressing for responses to new cases at present due to authorities being focussed on Covid-19.

Regards

Councillor Peter Mitchell
Labour Member for Woodside Ward
London Borough of Haringey

07811 421500

River Park House, 225 High Road, London, N22 8HQ

From: Daniel McMorrow

Sent: 16 May 2020 09:14
To: Cllr Chandwani Seema ; Marsden Anita ; Cllr Mitchell Peter Subject: Re: Going to explode

Oh please forgive me, I didn’t intend to imply Haringey where ignoring me. Its l&q who are

Only yesterday did I get a meaning fully nonsense answer to my formal complaint of 22nd April.

The housing ombudsman say it could take weeks to get a response.

The social housing regulator don’t care

Daniel

——– Original message ——–

From: Cllr Chandwani Seema

Date: 15/05/2020 21:04 (GMT+00:00)

To: Daniel McMorrow , Marsden Anita , Cllr Mitchell Peter

Subject: Re: Going to explode

Dear Daniel

I am really sorry to keep reading your ongoing situation.

I know Cllr Mitchell is advocating for you strongly to get this resolved.

Were not ignoring you

Fingers crossed it will be resolved soon. In meantime keep us updated.

Regards

Seema Chandwani
Labour Councillor for West Green Ward
Cabinet Member for Neighbourhoods

Please address me by my first name

Haringey Council
225 High Road,
River Park House, N22 8HQ
T. 0208 489 5788
M. 07971 35 36 18
seema.chandwani@haringey.gov.uk

www.haringey.gov.uk
Twitter: @CllrSeema
facebook.com/haringeycouncil

Please consider the environment before printing this email

From: Daniel McMorrow
Sent: 15 May 2020 16:09
To: Marsden Anita ; Cllr Mitchell Peter ; Cllr Chandwani Seema
Subject: Going to explode

I am about to explode. I can’t get my OT on the phone

IAT take 10 minutes to answer the phone.

I am still in limbo over who is responsible for my automated door.

Mr McMorrow

This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure
is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus
or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof.
All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.

email from peter.mitchell@haringey.gov.uk To

Dear Daniel

That response is completely unacceptable. They cannot say they wont do anything until the lockdown is completely over that could be months away.

Ive forwarded this to the council and asked for a response.

Regards

Councillor Peter Mitchell
Labour Member for Woodside Ward
London Borough of Haringey

07811 421500

River Park House, 225 High Road, London, N22 8HQ

From: Daniel McMorrow
Sent: 18 May 2020 11:56
To: Cllr Mitchell Peter Subject: RE: Going to explode

The only non response I’ve had is

The primary question was are you responsible for the door. So I haven’t a clue what the response actually is about.

The Housing Ombudsman took my complaint but their process is super slow and they ‘ask’ when really they should ‘demand’

The social housing regulator said the issue did not break social housing regulations and if the housing ombudsman thinks they should look then they will.

Daniel

——– Original message ——–
From: Cllr Mitchell Peter >
Date: 18/05/2020 11:32 (GMT+00:00)
To: Daniel McMorrow >
Subject: RE: Going to explode

Dear Daniel

While L&Q are your landlord, I think there is a role for Haringey Council in liaising with them and I am pursuing that. Have you had any replies from Anita Marsden who is copied into your emails?

The housing ombudsman is not pressing for responses to new cases at present due to authorities being focussed on Covid-19.

Regards

Councillor Peter Mitchell
Labour Member for Woodside Ward
London Borough of Haringey

07811 421500

River Park House, 225 High Road, London, N22 8HQ

From: Daniel McMorrow >
Sent: 16 May 2020 09:14
To: Cllr Chandwani Seema >; Marsden Anita >; Cllr Mitchell Peter >
Subject: Re: Going to explode

Oh please forgive me, I didn’t intend to imply Haringey where ignoring me. Its l&q who are
Only yesterday did I get a meaning fully nonsense answer to my formal complaint of 22nd April.

The housing ombudsman say it could take weeks to get a response.

The social housing regulator don’t care

Daniel

——– Original message ——–
From: Cllr Chandwani Seema >
Date: 15/05/2020 21:04 (GMT+00:00)
To: Daniel McMorrow >, Marsden Anita >, Cllr Mitchell Peter >
Subject: Re: Going to explode

Dear Daniel

I am really sorry to keep reading your ongoing situation.

I know Cllr Mitchell is advocating for you strongly to get this resolved.

Were not ignoring you

Fingers crossed it will be resolved soon. In meantime keep us updated.

Regards

Seema Chandwani

Labour Councillor for West Green Ward

Cabinet Member for Neighbourhoods

Please address me by my first name

Haringey Council
225 High Road, River Park House, N22 8HQ

T. 0208 489 5788

M. 07971 35 36 18

seema.chandwani@haringey.gov.uk

www.haringey.gov.uk

Twitter: @CllrSeema

facebook.com/haringeycouncil

Please consider the environment before printing this email

________________________________
From: Daniel McMorrow >
Sent: 15 May 2020 16:09
To: Marsden Anita >; Cllr Mitchell Peter >; Cllr Chandwani Seema >
Subject: Going to explode

I am about to explode. I can’t get my OT on the phone
IAT take 10 minutes to answer the phone.

I am still in limbo over who is responsible for my automated door.

Mr McMorrow

This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof. All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.

email from peter.mitchell@haringey.gov.uk To

Dear Daniel

While L&Q are your landlord, I think there is a role for Haringey Council in liaising with them and I am pursuing that. Have you had any replies from Anita Marsden who is copied into your emails?

The housing ombudsman is not pressing for responses to new cases at present due to authorities being focussed on Covid-19.

Regards

Councillor Peter Mitchell
Labour Member for Woodside Ward
London Borough of Haringey

07811 421500

River Park House, 225 High Road, London, N22 8HQ

From: Daniel McMorrow
Sent: 16 May 2020 09:14
To: Cllr Chandwani Seema ; Marsden Anita ; Cllr Mitchell Peter Subject: Re: Going to explode

Oh please forgive me, I didn’t intend to imply Haringey where ignoring me. Its l&q who are
Only yesterday did I get a meaning fully nonsense answer to my formal complaint of 22nd April.

The housing ombudsman say it could take weeks to get a response.

The social housing regulator don’t care

Daniel

——– Original message ——–
From: Cllr Chandwani Seema >
Date: 15/05/2020 21:04 (GMT+00:00)
To: Daniel McMorrow >, Marsden Anita >, Cllr Mitchell Peter >
Subject: Re: Going to explode

Dear Daniel

I am really sorry to keep reading your ongoing situation.

I know Cllr Mitchell is advocating for you strongly to get this resolved.

Were not ignoring you

Fingers crossed it will be resolved soon. In meantime keep us updated.

Regards

Seema Chandwani

Labour Councillor for West Green Ward

Cabinet Member for Neighbourhoods

Please address me by my first name

Haringey Council
225 High Road, River Park House, N22 8HQ

T. 0208 489 5788

M. 07971 35 36 18

seema.chandwani@haringey.gov.uk

www.haringey.gov.uk

Twitter: @CllrSeema

facebook.com/haringeycouncil

Please consider the environment before printing this email

________________________________
From: Daniel McMorrow >
Sent: 15 May 2020 16:09
To: Marsden Anita >; Cllr Mitchell Peter >; Cllr Chandwani Seema >
Subject: Going to explode

I am about to explode. I can’t get my OT on the phone
IAT take 10 minutes to answer the phone.

I am still in limbo over who is responsible for my automated door.

Mr McMorrow

This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof. All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.

email from dmcmorrow@mage-net.net To

It gets better. The hot kitchen tap is extremely lose.L&Q don’t class this an an emergency however if it comes off hot water will go everywhere (cost a fortune) and I have very little I can do.More annoying I need to call back during office hours to log the fault again.Daniel
——– Original message ——–From: Daniel McMorrow Date: 16/05/2020 09:14 (GMT+00:00) To: Cllr Chandwani Seema , Marsden Anita , Cllr Mitchell Peter Subject: Re: Going to explode Oh please forgive me, I didn’t intend to imply Haringey where ignoring me. Its l&q who areOnly yesterday did I get a meaning fully nonsense answer to my formal complaint of 22nd April.The housing ombudsman say it could take weeks to get a response.The social housing regulator don’t careDaniel——– Original message ——–From: Cllr Chandwani Seema Date: 15/05/2020 21:04 (GMT+00:00) To: Daniel McMorrow , Marsden Anita , Cllr Mitchell Peter Subject: Re: Going to explode
Dear Daniel

I am really sorry to keep reading your ongoing situation.

I know Cllr Mitchell is advocating for you strongly to get this resolved.

Were not ignoring you

Fingers crossed it will be resolved soon. In meantime keep us updated.

Regards

Seema Chandwani

Labour Councillor for West Green Ward
Cabinet Member for Neighbourhoods

Please address me by my first name

Haringey Council
225 High Road,
River Park House, N22 8HQ

T. 0208 489 5788

M. 07971 35 36 18

seema.chandwani@haringey.gov.uk

www.haringey.gov.uk

Twitter: @CllrSeema

facebook.com/haringeycouncil

Please consider the environment before printing this email

From: Daniel McMorrow
Sent: 15 May 2020 16:09
To: Marsden Anita ; Cllr Mitchell Peter ; Cllr Chandwani Seema
Subject: Going to explode

I am about to explode. I can’t get my OT on the phone
IAT take 10 minutes to answer the phone.

I am still in limbo over who is responsible for my automated door.

Mr McMorrow

This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure
is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus
or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof.
All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.

email from dmcmorrow@mage-net.net To

Oh please forgive me, I didn’t intend to imply Haringey where ignoring me. Its l&q who areOnly yesterday did I get a meaning fully nonsense answer to my formal complaint of 22nd April.The housing ombudsman say it could take weeks to get a response.The social housing regulator don’t careDaniel
——– Original message ——–From: Cllr Chandwani Seema Date: 15/05/2020 21:04 (GMT+00:00) To: Daniel McMorrow , Marsden Anita , Cllr Mitchell Peter Subject: Re: Going to explode
Dear Daniel

I am really sorry to keep reading your ongoing situation.

I know Cllr Mitchell is advocating for you strongly to get this resolved.

Were not ignoring you

Fingers crossed it will be resolved soon. In meantime keep us updated.

Regards

Seema Chandwani

Labour Councillor for West Green Ward
Cabinet Member for Neighbourhoods

Please address me by my first name

Haringey Council
225 High Road,
River Park House, N22 8HQ

T. 0208 489 5788

M. 07971 35 36 18

seema.chandwani@haringey.gov.uk

www.haringey.gov.uk

Twitter: @CllrSeema

facebook.com/haringeycouncil

Please consider the environment before printing this email

From: Daniel McMorrow
Sent: 15 May 2020 16:09
To: Marsden Anita ; Cllr Mitchell Peter ; Cllr Chandwani Seema
Subject: Going to explode

I am about to explode. I can’t get my OT on the phone
IAT take 10 minutes to answer the phone.

I am still in limbo over who is responsible for my automated door.

Mr McMorrow

This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure
is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus
or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof.
All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.

email from seema.chandwani@haringey.gov.uk To

Dear Daniel

I am really sorry to keep reading your ongoing situation.

I know Cllr Mitchell is advocating for you strongly to get this resolved.

Were not ignoring you

Fingers crossed it will be resolved soon. In meantime keep us updated.

Regards

Seema Chandwani

Labour Councillor for West Green Ward

Cabinet Member for Neighbourhoods

Please address me by my first name

Haringey Council
225 High Road, River Park House, N22 8HQ

T. 0208 489 5788

M. 07971 35 36 18

seema.chandwani@haringey.gov.uk

www.haringey.gov.uk

Twitter: @CllrSeema

facebook.com/haringeycouncil

Please consider the environment before printing this email

________________________________
From: Daniel McMorrow
Sent: 15 May 2020 16:09
To: Marsden Anita ; Cllr Mitchell Peter ; Cllr Chandwani Seema
Subject: Going to explode

I am about to explode. I can’t get my OT on the phone
IAT take 10 minutes to answer the phone.

I am still in limbo over who is responsible for my automated door.

Mr McMorrow

This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof. All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.

email from dmcmorrow@mage-net.net To

I am about to explode. I can’t get my OT on the phoneIAT take 10 minutes to answer the phone.I am still in limbo over who is responsible for my automated door.Mr McMorrow

email from dmcmorrow@mage-net.net To

The housing ombudsman will ASK L&Q to respond but could take a few Weeks!
——– Original message ——–From: Daniel McMorrow Date: 12/05/2020 15:11 (GMT+00:00) To: Cllr Mitchell Peter , Ashley Dray , Complaints & Feedback , Marsden Anita , Cllr Chandwani Seema , Cllr Rossetti Alessandra , Cllr das Neves Lucia , McCoy Brenda Subject: RE: RE: I’ve been living with this since December 2012. When I got out from hospital.Social Housing Regulator are useless.Housing Ombudsman are slow and useless.Haringey need to stop them , they simply don’t carewww.mage-net.net/lq——– Original message ——–From: Cllr Mitchell Peter Date: 12/05/2020 15:07 (GMT+00:00) To: Daniel McMorrow , Ashley Dray , Complaints & Feedback , Marsden Anita , Cllr Chandwani Seema , Cllr Rossetti Alessandra , Cllr das Neves Lucia , McCoy Brenda Subject: RE: RE:

Dear Daniel

Its difficult to see how L&Q can claim to be doing their best to help. I will chase this up with the Council as its not acceptable
that they dont respond or take their responsibilities seriously.

Regards

Councillor Peter Mitchell
Labour Member for Woodside Ward
London Borough of Haringey

07811 421500

River Park House, 225 High Road, London, N22 8HQ

From: Daniel McMorrow

Sent: 12 May 2020 14:38
To: Ashley Dray ; Complaints & Feedback ; Cllr Mitchell Peter ; Marsden Anita ; Cllr Chandwani Seema ; Cllr
Rossetti Alessandra ; Cllr das Neves Lucia ; McCoy Brenda
Subject: RE:

Read the thread

Despite tweet Saying few days he just called me.

——– Original message ——–

From: Daniel McMorrow

Date: 12/05/2020 13:59 (GMT+00:00)

To: Ashley Dray , Complaints & Feedback , Cllr Mitchell Peter ,
Marsden Anita , Cllr Chandwani Seema , Cllr Rossetti Alessandra ,
Cllr das Neves Lucia , Brenda McCoy

Subject: RE:

Ok so I’m being ignored. We have equipment I use due to my disability without an agreed maintenance plan. If the door fails again I have no fire escape.

https://twitter.com/aclresident/status/1259798138401034240?s=19 read the attachment

We have my disabled toilet that’s inadequate and was due a DFG upgrade, this can’t happen as the DFG equipment is not maintained by l&q.

As a result this property is not meeting my needs.

Mr McMorrow

——– Original message ——–

From: Daniel McMorrow

Date: 11/05/2020 16:26 (GMT+00:00)

To: Ashley Dray , Complaints & Feedback , Cllr Mitchell Peter ,
Marsden Anita

Subject: RE:

L&Q have failed to offer any response.

Mr McMorrow

——– Original message ——–

From: Daniel McMorrow

Date: 23/04/2020 17:07 (GMT+00:00)

To: Ashley Dray , Complaints & Feedback , Cllr Mitchell Peter ,
Marsden Anita

Subject: RE:

L&Q have failed step one of their own complaints policy

To acknowledge the complaint within one working day.

It also occurred to me. That my previous property in Bromley had a DFG for installation of a closomat toilet yet L&Q had no issues fixing that when it broke.

Mr McMorrow

——– Original message ——–

From: Daniel McMorrow

Date: 22/04/2020 19:28 (GMT+00:00)

To: Ashley Dray , Complaints & Feedback , Cllr Mitchell Peter ,
Marsden Anita

Subject: RE:

Can someone include from Haringey Pauline please.

Before I slap l&q into oblivion. Please explain in

A formal complaint response.so I can arrange for the housing ombudsman to look at it. The Social Housing Reguator
have been asked.

A. Why this email is so late. I requested it at 2pm I would have been able to get an answer from Haringey. 16:51 is not acceptable!

B. The call was originally logged by Pauline from Haringey as I initially called PC BY Voice who installed it, who told me maintenance was not part of the package.

It was arranged by Haringey as a DFG. The automation was part of the ramp, and gate in the Fence.

The DFG made several improvements to your property (22K I seam to recall)
I understand that you agreed to maintain the equipment.

C. Why engineer never turn last night? I was told several time he was on the way.

D. Why Ats just fixed the issue.
All day I’ve had conflicting stories from L&Q. First NCAD, Then BCC and Finlay AST.

E. if L&Q won’t accept DFG adaptations then this property is insufficient for my needs
and I need to be rehome as a matter of urgency.

F. Currently a DFG is being raised to move the toilet. If L&Q won’t offer maintenance this can’t be done.

I would advise Haringey to suspend all DFGs involving L&Q.

McMorrow.

This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure
is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus
or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof.
All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.

email from dmcmorrow@mage-net.net To

I’ve been living with this since December 2012. When I got out from hospital.Social Housing Regulator are useless.Housing Ombudsman are slow and useless.Haringey need to stop them , they simply don’t carewww.mage-net.net/lq
——– Original message ——–From: Cllr Mitchell Peter Date: 12/05/2020 15:07 (GMT+00:00) To: Daniel McMorrow , Ashley Dray , Complaints & Feedback , Marsden Anita , Cllr Chandwani Seema , Cllr Rossetti Alessandra , Cllr das Neves Lucia , McCoy Brenda Subject: RE: RE:

Dear Daniel

Its difficult to see how L&Q can claim to be doing their best to help. I will chase this up with the Council as its not acceptable
that they dont respond or take their responsibilities seriously.

Regards

Councillor Peter Mitchell
Labour Member for Woodside Ward
London Borough of Haringey

07811 421500

River Park House, 225 High Road, London, N22 8HQ

From: Daniel McMorrow

Sent: 12 May 2020 14:38
To: Ashley Dray ; Complaints & Feedback ; Cllr Mitchell Peter ; Marsden Anita ; Cllr Chandwani Seema ; Cllr
Rossetti Alessandra ; Cllr das Neves Lucia ; McCoy Brenda
Subject: RE:

Read the thread

Despite tweet Saying few days he just called me.

——– Original message ——–

From: Daniel McMorrow

Date: 12/05/2020 13:59 (GMT+00:00)

To: Ashley Dray , Complaints & Feedback , Cllr Mitchell Peter ,
Marsden Anita , Cllr Chandwani Seema , Cllr Rossetti Alessandra ,
Cllr das Neves Lucia , Brenda McCoy

Subject: RE:

Ok so I’m being ignored. We have equipment I use due to my disability without an agreed maintenance plan. If the door fails again I have no fire escape.

https://twitter.com/aclresident/status/1259798138401034240?s=19 read the attachment

We have my disabled toilet that’s inadequate and was due a DFG upgrade, this can’t happen as the DFG equipment is not maintained by l&q.

As a result this property is not meeting my needs.

Mr McMorrow

——– Original message ——–

From: Daniel McMorrow

Date: 11/05/2020 16:26 (GMT+00:00)

To: Ashley Dray , Complaints & Feedback , Cllr Mitchell Peter ,
Marsden Anita

Subject: RE:

L&Q have failed to offer any response.

Mr McMorrow

——– Original message ——–

From: Daniel McMorrow

Date: 23/04/2020 17:07 (GMT+00:00)

To: Ashley Dray , Complaints & Feedback , Cllr Mitchell Peter ,
Marsden Anita

Subject: RE:

L&Q have failed step one of their own complaints policy

To acknowledge the complaint within one working day.

It also occurred to me. That my previous property in Bromley had a DFG for installation of a closomat toilet yet L&Q had no issues fixing that when it broke.

Mr McMorrow

——– Original message ——–

From: Daniel McMorrow

Date: 22/04/2020 19:28 (GMT+00:00)

To: Ashley Dray , Complaints & Feedback , Cllr Mitchell Peter ,
Marsden Anita

Subject: RE:

Can someone include from Haringey Pauline please.

Before I slap l&q into oblivion. Please explain in

A formal complaint response.so I can arrange for the housing ombudsman to look at it. The Social Housing Reguator
have been asked.

A. Why this email is so late. I requested it at 2pm I would have been able to get an answer from Haringey. 16:51 is not acceptable!

B. The call was originally logged by Pauline from Haringey as I initially called PC BY Voice who installed it, who told me maintenance was not part of the package.

It was arranged by Haringey as a DFG. The automation was part of the ramp, and gate in the Fence.

The DFG made several improvements to your property (22K I seam to recall)
I understand that you agreed to maintain the equipment.

C. Why engineer never turn last night? I was told several time he was on the way.

D. Why Ats just fixed the issue.
All day I’ve had conflicting stories from L&Q. First NCAD, Then BCC and Finlay AST.

E. if L&Q won’t accept DFG adaptations then this property is insufficient for my needs
and I need to be rehome as a matter of urgency.

F. Currently a DFG is being raised to move the toilet. If L&Q won’t offer maintenance this can’t be done.

I would advise Haringey to suspend all DFGs involving L&Q.

McMorrow.

This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure
is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus
or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof.
All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.

email from dmcmorrow@mage-net.net To

https://twitter.com/LQcontactus/status/1260197504001478657?s=19Read the threadDespite tweet Saying few days he just called me.
——– Original message ——–From: Daniel McMorrow Date: 12/05/2020 13:59 (GMT+00:00) To: Ashley Dray , Complaints & Feedback , Cllr Mitchell Peter , Marsden Anita , Cllr Chandwani Seema , Cllr Rossetti Alessandra , Cllr das Neves Lucia , Brenda McCoy Subject: RE: Ok so I’m being ignored. We have equipment I use due to my disability without an agreed maintenance plan. If the door fails again I have no fire escape.https://twitter.com/aclresident/status/1259798138401034240?s=19 read the attachmentWe have my disabled toilet that’s inadequate and was due a DFG upgrade, this can’t happen as the DFG equipment is not maintained by l&q.As a result this property is not meeting my needs.Mr McMorrow——– Original message ——–From: Daniel McMorrow Date: 11/05/2020 16:26 (GMT+00:00) To: Ashley Dray , Complaints & Feedback , Cllr Mitchell Peter , Marsden Anita Subject: RE: L&Q have failed to offer any response.Mr McMorrow——– Original message ——–From: Daniel McMorrow Date: 23/04/2020 17:07 (GMT+00:00) To: Ashley Dray , Complaints & Feedback , Cllr Mitchell Peter , Marsden Anita Subject: RE: L&Q have failed step one of their own complaints policyTo acknowledge the complaint within one working day.It also occurred to me. That my previous property in Bromley had a DFG for installation of a closomat toilet yet L&Q had no issues fixing that when it broke.Mr McMorrow——– Original message ——–From: Daniel McMorrow Date: 22/04/2020 19:28 (GMT+00:00) To: Ashley Dray , Complaints & Feedback , Cllr Mitchell Peter , Marsden Anita Subject: RE:
Can someone include from Haringey Pauline please.

Before I slap l&q into oblivion. Please explain
in

A formal complaint response.so I can arrange for the
housing ombudsman to look at it. The Social Housing Reguator
have been asked.

A. Why this email is so late. I requested it at 2pm
I would have been able to get an answer from Haringey. 16:51 is
not acceptable!

B. The call was originally logged by Pauline from
Haringey as I initially called PC BY Voice who installed it, who
told me maintenance was not part of the package.
It was arranged by Haringey as a DFG. The automation
was part of the ramp, and gate in the Fence.
The DFG made several improvements to your property
(22K I seam to recall)
I understand that you agreed to maintain the equipment.

C. Why engineer never turn last night? I was told
several time he was on the way.

D. Why Ats just fixed the issue.
All day I’ve had conflicting stories from L&Q. First NCAD,
Then BCC and Finlay AST.

E. if L&Q won’t accept DFG adaptations then this property is
insufficient for my needs
and I need to be rehome as a matter of urgency.

F. Currently a DFG is being raised to move the
toilet. If L&Q won’t offer maintenance this can’t be done.

I would advise Haringey to suspend all DFGs
involving L&Q.

McMorrow.

email from peter.mitchell@haringey.gov.uk To

Dear Daniel

Its difficult to see how L&Q can claim to be doing their best to help. I will chase this up with the Council as its not acceptable that they dont respond or take their responsibilities seriously.

Regards

Councillor Peter Mitchell
Labour Member for Woodside Ward
London Borough of Haringey

07811 421500

River Park House, 225 High Road, London, N22 8HQ

From: Daniel McMorrow
Sent: 12 May 2020 14:38
To: Ashley Dray ; Complaints & Feedback ; Cllr Mitchell Peter ; Marsden Anita ; Cllr Chandwani Seema ; Cllr Rossetti Alessandra ; Cllr das Neves Lucia ; McCoy Brenda
Subject: RE:

Read the thread
Despite tweet Saying few days he just called me.

——– Original message ——–
From: Daniel McMorrow >
Date: 12/05/2020 13:59 (GMT+00:00)
To: Ashley Dray >, Complaints & Feedback >, Cllr Mitchell Peter >, Marsden Anita >, Cllr Chandwani Seema >, Cllr Rossetti Alessandra >, Cllr das Neves Lucia >, Brenda McCoy >
Subject: RE:

Ok so I’m being ignored. We have equipment I use due to my disability without an agreed maintenance plan. If the door fails again I have no fire escape.
https://twitter.com/aclresident/status/1259798138401034240?s=19 read the attachment

We have my disabled toilet that’s inadequate and was due a DFG upgrade, this can’t happen as the DFG equipment is not maintained by l&q.

As a result this property is not meeting my needs.

Mr McMorrow

——– Original message ——–
From: Daniel McMorrow >
Date: 11/05/2020 16:26 (GMT+00:00)
To: Ashley Dray >, Complaints & Feedback >, Cllr Mitchell Peter >, Marsden Anita >
Subject: RE:

L&Q have failed to offer any response.

Mr McMorrow

——– Original message ——–
From: Daniel McMorrow >
Date: 23/04/2020 17:07 (GMT+00:00)
To: Ashley Dray >, Complaints & Feedback >, Cllr Mitchell Peter >, Marsden Anita >
Subject: RE:

L&Q have failed step one of their own complaints policy

To acknowledge the complaint within one working day.

It also occurred to me. That my previous property in Bromley had a DFG for installation of a closomat toilet yet L&Q had no issues fixing that when it broke.

Mr McMorrow

——– Original message ——–
From: Daniel McMorrow >
Date: 22/04/2020 19:28 (GMT+00:00)
To: Ashley Dray >, Complaints & Feedback >, Cllr Mitchell Peter >, Marsden Anita >
Subject: RE:

Can someone include from Haringey Pauline please.

Before I slap l&q into oblivion. Please explain in
A formal complaint response.so I can arrange for the housing ombudsman to look at it. The Social Housing Reguator
have been asked.

A. Why this email is so late. I requested it at 2pm I would have been able to get an answer from Haringey. 16:51 is not acceptable!

B. The call was originally logged by Pauline from Haringey as I initially called PC BY Voice who installed it, who told me maintenance was not part of the package.
It was arranged by Haringey as a DFG. The automation was part of the ramp, and gate in the Fence.
The DFG made several improvements to your property (22K I seam to recall)
I understand that you agreed to maintain the equipment.

C. Why engineer never turn last night? I was told several time he was on the way.

D. Why Ats just fixed the issue.
All day I’ve had conflicting stories from L&Q. First NCAD, Then BCC and Finlay AST.

E. if L&Q won’t accept DFG adaptations then this property is insufficient for my needs
and I need to be rehome as a matter of urgency.

F. Currently a DFG is being raised to move the toilet. If L&Q won’t offer maintenance this can’t be done.

I would advise Haringey to suspend all DFGs involving L&Q.

McMorrow.

This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof. All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.

email from dmcmorrow@mage-net.net To

Ok so I’m being ignored. We have equipment I use due to my disability without an agreed maintenance plan. If the door fails again I have no fire escape.https://twitter.com/aclresident/status/1259798138401034240?s=19 read the attachmentWe have my disabled toilet that’s inadequate and was due a DFG upgrade, this can’t happen as the DFG equipment is not maintained by l&q.As a result this property is not meeting my needs.Mr McMorrow
——– Original message ——–From: Daniel McMorrow Date: 11/05/2020 16:26 (GMT+00:00) To: Ashley Dray , Complaints & Feedback , Cllr Mitchell Peter , Marsden Anita Subject: RE: L&Q have failed to offer any response.Mr McMorrow——– Original message ——–From: Daniel McMorrow Date: 23/04/2020 17:07 (GMT+00:00) To: Ashley Dray , Complaints & Feedback , Cllr Mitchell Peter , Marsden Anita Subject: RE: L&Q have failed step one of their own complaints policyTo acknowledge the complaint within one working day.It also occurred to me. That my previous property in Bromley had a DFG for installation of a closomat toilet yet L&Q had no issues fixing that when it broke.Mr McMorrow——– Original message ——–From: Daniel McMorrow Date: 22/04/2020 19:28 (GMT+00:00) To: Ashley Dray , Complaints & Feedback , Cllr Mitchell Peter , Marsden Anita Subject: RE:
Can someone include from Haringey Pauline please.

Before I slap l&q into oblivion. Please explain
in

A formal complaint response.so I can arrange for the
housing ombudsman to look at it. The Social Housing Reguator
have been asked.

A. Why this email is so late. I requested it at 2pm
I would have been able to get an answer from Haringey. 16:51 is
not acceptable!

B. The call was originally logged by Pauline from
Haringey as I initially called PC BY Voice who installed it, who
told me maintenance was not part of the package.
It was arranged by Haringey as a DFG. The automation
was part of the ramp, and gate in the Fence.
The DFG made several improvements to your property
(22K I seam to recall)
I understand that you agreed to maintain the equipment.

C. Why engineer never turn last night? I was told
several time he was on the way.

D. Why Ats just fixed the issue.
All day I’ve had conflicting stories from L&Q. First NCAD,
Then BCC and Finlay AST.

E. if L&Q won’t accept DFG adaptations then this property is
insufficient for my needs
and I need to be rehome as a matter of urgency.

F. Currently a DFG is being raised to move the
toilet. If L&Q won’t offer maintenance this can’t be done.

I would advise Haringey to suspend all DFGs
involving L&Q.

McMorrow.

email from dmcmorrow@mage-net.net To

Ok so no response from L&Q and no response from haringey.Can you guess my happiness level?Daniel
——– Original message ——–From: Cllr Mitchell Peter Date: 24/04/2020 18:08 (GMT+00:00) To: Daniel McMorrow Subject: RE: RE:

Dear Daniel

Dealing with L&Q is clearly very frustrating. I have alerted a senior officer in the Council to the problems you have faced in getting
this latest problem resolved and Ive had a response to say that he will take this up.

Regards

Councillor Peter Mitchell
Labour Member for Woodside Ward
London Borough of Haringey

07811 421500

River Park House, 225 High Road, London, N22 8HQ

From: Daniel McMorrow

Sent: 24 April 2020 17:42
To: Cllr Mitchell Peter ; Marsden Anita ; enquiries@rsh.gov.uk
Subject: RE:

L&Q are putting disabled residents at risk I can defend myself self from abuse but plenty of disabled people can’t.

L&Q have never acted in any responsible why and resort to sound bites and token sentiments.

L&Q have always had a problem providing the sending the right contractor. When my bathroom ceiling was leaking they insisted it was a leak from upstairs. It’s an extension with a flat roof.

Mr McMorrow

——– Original message ——–

From: Daniel McMorrow

Date: 23/04/2020 17:07 (GMT+00:00)

To: Ashley Dray , Complaints & Feedback , Cllr Mitchell Peter ,
Marsden Anita

Subject: RE:

L&Q have failed step one of their own complaints policy

To acknowledge the complaint within one working day.

It also occurred to me. That my previous property in Bromley had a DFG for installation of a closomat toilet yet L&Q had no issues fixing that when it broke.

Mr McMorrow

——– Original message ——–

From: Daniel McMorrow

Date: 22/04/2020 19:28 (GMT+00:00)

To: Ashley Dray , Complaints & Feedback , Cllr Mitchell Peter ,
Marsden Anita

Subject: RE:

Can someone include from Haringey Pauline please.

Before I slap l&q into oblivion. Please explain in

A formal complaint response.so I can arrange for the housing ombudsman to look at it. The Social Housing Reguator
have been asked.

A. Why this email is so late. I requested it at 2pm I would have been able to get an answer from Haringey. 16:51 is not acceptable!

B. The call was originally logged by Pauline from Haringey as I initially called PC BY Voice who installed it, who told me maintenance was not part of the package.

It was arranged by Haringey as a DFG. The automation was part of the ramp, and gate in the Fence.

The DFG made several improvements to your property (22K I seam to recall)
I understand that you agreed to maintain the equipment.

C. Why engineer never turn last night? I was told several time he was on the way.

D. Why Ats just fixed the issue.
All day I’ve had conflicting stories from L&Q. First NCAD, Then BCC and Finlay AST.

E. if L&Q won’t accept DFG adaptations then this property is insufficient for my needs
and I need to be rehome as a matter of urgency.

F. Currently a DFG is being raised to move the toilet. If L&Q won’t offer maintenance this can’t be done.

I would advise Haringey to suspend all DFGs involving L&Q.

McMorrow.

This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure
is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus
or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof.
All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.

email from dmcmorrow@mage-net.net To

L&Q have failed to offer any response.Mr McMorrow
——– Original message ——–From: Daniel McMorrow Date: 23/04/2020 17:07 (GMT+00:00) To: Ashley Dray , Complaints & Feedback , Cllr Mitchell Peter , Marsden Anita Subject: RE: L&Q have failed step one of their own complaints policyTo acknowledge the complaint within one working day.It also occurred to me. That my previous property in Bromley had a DFG for installation of a closomat toilet yet L&Q had no issues fixing that when it broke.Mr McMorrow——– Original message ——–From: Daniel McMorrow Date: 22/04/2020 19:28 (GMT+00:00) To: Ashley Dray , Complaints & Feedback , Cllr Mitchell Peter , Marsden Anita Subject: RE:
Can someone include from Haringey Pauline please.

Before I slap l&q into oblivion. Please explain
in

A formal complaint response.so I can arrange for the
housing ombudsman to look at it. The Social Housing Reguator
have been asked.

A. Why this email is so late. I requested it at 2pm
I would have been able to get an answer from Haringey. 16:51 is
not acceptable!

B. The call was originally logged by Pauline from
Haringey as I initially called PC BY Voice who installed it, who
told me maintenance was not part of the package.
It was arranged by Haringey as a DFG. The automation
was part of the ramp, and gate in the Fence.
The DFG made several improvements to your property
(22K I seam to recall)
I understand that you agreed to maintain the equipment.

C. Why engineer never turn last night? I was told
several time he was on the way.

D. Why Ats just fixed the issue.
All day I’ve had conflicting stories from L&Q. First NCAD,
Then BCC and Finlay AST.

E. if L&Q won’t accept DFG adaptations then this property is
insufficient for my needs
and I need to be rehome as a matter of urgency.

F. Currently a DFG is being raised to move the
toilet. If L&Q won’t offer maintenance this can’t be done.

I would advise Haringey to suspend all DFGs
involving L&Q.

McMorrow.


email from dmcmorrow@mage-net.net To

Many thanks.L&Q just don’t care 22k of improvements done, they could at least try


email from dmcmorrow@mage-net.net To

L&Q are putting disabled residents at risk I can defend myself self from abuse but plenty of disabled people can’t.L&Q have never acted in any responsible why and resort to sound bites and token sentiments.L&Q have always had a problem providing the sending the right contractor. When my bathroom ceiling was leaking they insisted it was a leak from upstairs. It’s an extension with a flat roof.Mr McMorrow


email from peter.mitchell@haringey.gov.uk To

Dear Daniel

Dealing with L&Q is clearly very frustrating. I have alerted a senior officer in the Council to the problems you have faced in getting this latest problem resolved and Ive had a response to say that he will take this up.

Regards

Councillor Peter Mitchell
Labour Member for Woodside Ward
London Borough of Haringey

07811 421500

River Park House, 225 High Road, London, N22 8HQ

From: Daniel McMorrow
Sent: 24 April 2020 17:42
To: Cllr Mitchell Peter ; Marsden Anita ; enquiries@rsh.gov.uk
Subject: RE:

L&Q are putting disabled residents at risk I can defend myself self from abuse but plenty of disabled people can’t.

L&Q have never acted in any responsible why and resort to sound bites and token sentiments.

L&Q have always had a problem providing the sending the right contractor. When my bathroom ceiling was leaking they insisted it was a leak from upstairs. It’s an extension with a flat roof.

Mr McMorrow


email from dmcmorrow@mage-net.net To

L&Q have failed step one of their own complaints policyTo acknowledge the complaint within one working day.It also occurred to me. That my previous property in Bromley had a DFG for installation of a closomat toilet yet L&Q had no issues fixing that when it broke.Mr McMorrow


email from dmcmorrow@mage-net.net To

L&Q don’t have a clue what they are doing. Haringey need to discuss that before someone gets hurt.One part of l&q organised three different contractors to see if they could help. ATS last night did fix the issue.The other part of L&Q are saying it’s not there problem. The DFG provided about 22k of improvements to their property! If I leave I don’t take these with me.The electrician due Tuesday night also never arrived.From lunch time Tuesdayhttps://youtu.be/mE0zcOZj7xg


email from peter.mitchell@haringey.gov.uk To

Dear Daniel

I cannot open the attachments. I assume from your email that L&Q are saying it is not their responsibility to maintain the HouseMate system is that correct?

I had an email from Haringey Council saying that it was their responsibility.

Regards

Councillor Peter Mitchell
Labour Member for Woodside Ward
London Borough of Haringey

07811 421500

River Park House, 225 High Road, London, N22 8HQ

From: Daniel McMorrow
Sent: 22 April 2020 19:28
To: Ashley Dray ; Complaints & Feedback ; Cllr Mitchell Peter ; Marsden Anita
Subject: RE:

Can someone include from Haringey Pauline please.

Before I slap l&q into oblivion. Please explain in
A formal complaint response.so I can arrange for the housing ombudsman to look at it. The Social Housing Reguator
have been asked.

A. Why this email is so late. I requested it at 2pm I would have been able to get an answer from Haringey. 16:51 is not acceptable!

B. The call was originally logged by Pauline from Haringey as I initially called PC BY Voice who installed it, who told me maintenance was not part of the package.
It was arranged by Haringey as a DFG. The automation was part of the ramp, and gate in the Fence.
The DFG made several improvements to your property (22K I seam to recall)
I understand that you agreed to maintain the equipment.

C. Why engineer never turn last night? I was told several time he was on the way.

D. Why Ats just fixed the issue.
All day I’ve had conflicting stories from L&Q. First NCAD, Then BCC and Finlay AST.

E. if L&Q won’t accept DFG adaptations then this property is insufficient for my needs
and I need to be rehome as a matter of urgency.

F. Currently a DFG is being raised to move the toilet. If L&Q won’t offer maintenance this can’t be done.

I would advise Haringey to suspend all DFGs involving L&Q.

McMorrow.

This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof. All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.


email from dmcmorrow@mage-net.net To


email from dmcmorrow@mage-net.net To

So engineer due last night came this morning. He was unfamiliar with the equipment so could not really do much.He was going to escalate the job. Since l&q have called everyone except the specialist who installed the system. They are unaware who the specialist are, so using them is problematic.Currently with L&Q we shall see what happensDaniel


email from peter.mitchell@haringey.gov.uk To

Dear Daniel

Any news from L&Q today?

The only contact I have at L&Q is Anna Sargeant who I contacted some time ago about your flat. I can ring her but who have you been dealing with about this latest problem?

Councillor Peter Mitchell
Labour Member for Woodside Ward
London Borough of Haringey

07811 421500

River Park House, 225 High Road, London, N22 8HQ

From: Daniel McMorrow
Sent: 21 April 2020 22:45
To: Marsden Anita ; Cllr Mitchell Peter ; Cllr Chandwani Seema ; Cllr Rossetti Alessandra ; Cllr das Neves Lucia
Subject: RE: Agggr

Hello all.

So as advised by Pauline Walker-Mitchell, my landlord ate responsible for maintaining the equipment.
An emergency call was raised on my behalf (thankyou) for an electrician this has a 4 hour response time.

However in good l&q tradition they never showed up.

Mr McMorrow


email from dmcmorrow@mage-net.net To

Hello all.So as advised by Pauline Walker-Mitchell, my landlord ate responsible for maintaining the equipment.An emergency call was raised on my behalf (thankyou) for an electrician this has a 4 hour response time.However in good l&q tradition they never showed up.Mr McMorrow


email from dmcmorrow@mage-net.net To

For some unknown reasons I can’t speak to the on call OT.At 5 o’clock everyone is gone.Mr McMorrow


email from dmcmorrow@mage-net.net To

Again no answer from ot 30 minutes without any luck from iat.This beeping for four hours and my headache is about to kill someone…My only option is my lawyers. You can’t install equipment in the home without maintenance agreements In place.Mr McMorrow


email from anita.marsden@haringey.gov.uk To

Dear Mr McMorrow

Please call Pauline Walker-Mitchell, OT Team Manager on 07976 457 362

Kind regards

Anita Marsden
Head Of Integrated Care
2nd Floor
River Park House, 225 High Road, London, N22 8HQ

E. anita.marsden@haringey.gov.uk

www.haringey.gov.uk
twitter@haringeycouncil
facebook.com/haringeycouncil

P Please consider the environment before printing this email

From: Daniel McMorrow
Sent: 21 April 2020 16:47
To: Cllr Mitchell Peter ; Marsden Anita ; Cllr Chandwani Seema ; Cllr Rossetti Alessandra ; Cllr das Neves Lucia
Subject: RE: Agggr

For some unknown reasons I can’t speak to the on call OT.

At 5 o’clock everyone is gone.

Mr McMorrow


email from peter.mitchell@haringey.gov.uk To

Absolutely. Ive had an acknowledgement to my query and I hope someone will be in touch soon to get this sorted.

Regards

Councillor Peter Mitchell
Labour Member for Woodside Ward
London Borough of Haringey

07811 421500

River Park House, 225 High Road, London, N22 8HQ

From: Daniel McMorrow
Sent: 21 April 2020 15:05
To: Cllr Mitchell Peter ; Marsden Anita ; Cllr Chandwani Seema ; Cllr Rossetti Alessandra ; Cllr das Neves Lucia
Subject: RE: Agggr

While the virus makes things difficult looking after the disabled is not something that should be effected.

Daniel


email from seema.chandwani@haringey.gov.uk To

Hi Daniel

This should be resolved for this Fridays pick up. Its also being monitored by the Collections Manager.

Let me know if any problems

S

Seema Chandwani

Labour Councillor for West Green Ward

Cabinet Member for Neighbourhoods

Please address me by my first name

Haringey Council
225 High Road, River Park House, N22 8HQ

T. 0208 489 5788

M. 07971 35 36 18

seema.chandwani@haringey.gov.uk

www.haringey.gov.uk

Twitter: @CllrSeema

facebook.com/haringeycouncil

Please consider the environment before printing this email

________________________________
From: Daniel McMorrow
Sent: 17 April 2020 12:03
To: Cllr Chandwani Seema
Subject: Re: Bin in pathway

Thank you


email from dmcmorrow@mage-net.net To

While the virus makes things difficult looking after the disabled is not something that should be effected.Daniel


email from dmcmorrow@mage-net.net To

HelloThree odd years ago I had HouseMate automation installed as a dfg. It automated opening/ closing of my back door (my only escape)Today it stopped working and a constant high pitched beep is being omitted.I can’t get hold my ot and iat don’t have a clue.No maintenance exists for the equipment and I’ve been told the invoice from my front door camera breaking (last year) has not been paid.Urgent action is needed!Mr McMorrow


email from peter.mitchell@haringey.gov.uk To

Dear Daniel

I am sorry to hear about this problem. It is difficult contacting people given the working arrangements due to the coronavirus epidemic. I have submitted an urgent query and hope this results in someone contacting you.

Do keep in touch if you dont hear anything about getting this resolved.

Regards

Councillor Peter Mitchell
Labour Member for Woodside Ward
London Borough of Haringey

07811 421500

River Park House, 225 High Road, London, N22 8HQ

From: Daniel McMorrow
Sent: 21 April 2020 14:43
To: Marsden Anita ; Cllr Chandwani Seema ; Cllr Rossetti Alessandra ; Cllr das Neves Lucia ; Cllr Mitchell Peter Subject: Agggr

Hello

Three odd years ago I had HouseMate automation installed as a dfg. It automated opening/ closing of my back door (my only escape)
Today it stopped working and a constant high pitched beep is being omitted.

I can’t get hold my ot and iat don’t have a clue.
No maintenance exists for the equipment and I’ve been told the invoice from my front door camera breaking (last year) has not been paid.

Urgent action is needed!

Mr McMorrow

This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof. All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.


email from dmcmorrow@mage-net.net To

110A Sylvan Avenue, N22 5HY


email from dmcmorrow@mage-net.net To

Thank you


email from dmcmorrow@mage-net.net To

Hello,Last week week talked on Twitter about my bin always being left in the pathway.I’m disabled I can’t move it should I need to get out. I have explained this toVeolia. I have made formal complaints and never got a response.TodayMr McMorrow


email from seema.chandwani@haringey.gov.uk To

Hi Daniel

Apologies – I never obtained your address.

S

Seema Chandwani

Labour Councillor for West Green Ward

Cabinet Member for Neighbourhoods

Please address me by my first name

Haringey Council
225 High Road, River Park House, N22 8HQ

T. 0208 489 5788

M. 07971 35 36 18

seema.chandwani@haringey.gov.uk

www.haringey.gov.uk

Twitter: @CllrSeema

facebook.com/haringeycouncil

Please consider the environment before printing this email

________________________________
From: Daniel McMorrow
Sent: 17 April 2020 12:03
To: Cllr Chandwani Seema
Subject: Re: Bin in pathway

Thank you


email from seema.chandwani@haringey.gov.uk To

Hi Daniel

Leave this with me.

S

Seema Chandwani

Labour Councillor for West Green Ward

Cabinet Member for Neighbourhoods

Please address me by my first name

Haringey Council
225 High Road, River Park House, N22 8HQ

T. 0208 489 5788

M. 07971 35 36 18

seema.chandwani@haringey.gov.uk

www.haringey.gov.uk

Twitter: @CllrSeema

facebook.com/haringeycouncil

Please consider the environment before printing this email

________________________________
From: Daniel McMorrow
Sent: 17 April 2020 11:40
To: Cllr Chandwani Seema
Subject: Bin in pathway

Hello,
Last week week talked on Twitter about my bin always being left in the pathway.

I’m disabled I can’t move it should I need to get out. I have explained this to Veolia. I have made formal complaints and never got a response.

Today
[cid:storage_emulated_0_DCIM_Screenshots_Screenshot_20200417-112248_Foscam_jpg_1587119970820]

Mr McMorrow

This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof. All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.


email from sheena.cove@haringey.gov.uk To

Dear Mr McMorrow

Please find attached review letter with details of your new contribution payable from 06/04/2020
We are unable to send this in the post this year due to Covid 19 restrictions

Kind Regards

Sheena Cove
Advice and Assessment Officer
Income Maximisation and Personal Budget Finance Service
Adult Services
Haringey Council | 2nd Floor River Park House | 225 High Road | London N22 8HQ
‘ 0208 489 3517
; sheena.cove@haringey.gov.uk

This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof. All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.


email from alessandra.rossetti@haringey.gov.uk To

Dear Mr McMorrow,

I would like to let you know that I have continued following up on this as I wasn’t happy about lack of clarity with respect to parking permit for Blue Badge holders.

I have asked my colleagues to raise this issue at the Community and Environmental Scrutiny panel yesterday, since this was reviewing a report on Haringey best practices on the subject.

The Chair of the panel has agreed to escalate this to the Cabinet member responsible. I hope to be able to provide you with further updates soon.

Kind regards,
Alessandra

Alessandra Rossetti

Liberal Democrat Member for Alexandra Ward

Haringey Liberal Democrat Spokeperson for Arts, Culture & Leisure

Haringey Council
River Park House, 225 High Road, London, N22 8HQ

T: 07976 977911

E: Alessandra.rossetti@haringey.gov.uk

This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof. All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation

________________________________
From: Cllr Rossetti Alessandra
Sent: Monday, February 17, 2020 12:20:58 PM
To: Daniel McMorrow
Subject: Re: Your member enquiry – Disabled access to the car park at Alexandra library

Dear Mr McMorrow,

I would like to let you know that I have received the following confirmation from Haringey:

As per our conversation. I can confirm that that the enforcement for blue badge holders who park at alexander park library only has been relaxed. I will be monitoring the impact of this for the next coming months.

It has also been agreed that all pcns received to blue badge holders during this period will be cancelled. If you do have any of the pcns details, please do forward them to me and I will process these accordingly.

As I am aware that this can be a temporary measure I will keep following up the issue and keep you posted. I hope though that this could help in the meantime and you would be able to use the Library. I have also informed the Alexandra Park Library .

Kind regards,

Alessandra

________________________________
From: Daniel McMorrow
Sent: Wednesday, February 12, 2020 1:16 PM
To: Cllr Rossetti Alessandra
Subject: Re: Your member enquiry – Disabled access to the car park at Alexandra library

While I’m thankful for your help and that of Cllr DasNeves. My question of why a permit is need still remains. While the car park might be private the function of a library is public. The blue badge is a sign the requirements for special parking has been deemed acceptable. A permit adds a second layer of complexity to the situation. I fail to see any real benefit the management of permits would be silly as the blue badge is the permit.

You could also argue the car park in public land as I’m sure it was purchased with the library and I’m sure that was publicly funded.


email from lucia.dasneves@haringey.gov.uk To

No problem, you know where we are if you need us again!

Best,

Cllr Lucia das Neves
Chair of Overview and Scrutiny Committee
Councillor for Woodside Ward, Haringey

Outlook for Android

________________________________
From: Daniel McMorrow
Sent: Thursday, February 27, 2020 3:32:53 PM
To: Cllr das Neves Lucia ; haringey@mage-net.net
Subject: RE: Fwd: Ref : LBH/9055219

Many thanks for your help. With this and parking at Alexandra Park Library both issues have been resolved.

Daniel


email from dmcmorrow@mage-net.net To

Many thanks for your help. With this and parking at Alexandra Park Library both issues have been resolved.Daniel


email from lucia.dasneves@haringey.gov.uk To

Dear Daniel

This is the response I have had. I hope things run smmothly from here, but keep me posted if you need further assistance.

Best wishes,

Cllr Lucia das Neves
Chair of Overview and Scrutiny Committee
Councillor for Woodside Ward, Haringey

Outlook for Android
________________________________
From: Burton Nadine
Sent: Thursday, February 27, 2020 2:39:19 PM
To: Cllr das Neves Lucia
Subject: FW: Ref : LBH/9055219

Good afternoon Cllr Das Neves

Please see below response sent to Cllr James regarding Mr McMorrow.

Kind regards

Nadine

Nadine Burton

Business Management Officer

Tel: 020 8489 5071

From: Marsden Anita
Sent: 27 February 2020 14:32
To: Burton Nadine
Subject: FW: Ref : LBH/9055219

FYI

Anita Marsden

Head Of Integrated Care

2nd Floor

River Park House, 225 High Road, London, N22 8HQ

T. 020 8489 5901

M

E. anita.marsden@haringey.gov.uk

www.haringey.gov.uk

twitter@haringeycouncil

facebook.com/haringeycouncil

P Please consider the environment before printing this email

From: Marsden Anita
Sent: 27 February 2020 14:31
To: Cllr James Sarah >
Subject: Ref : LBH/9055219

Dear Councillor James

Your enquiry about Mr Daniel McMorrow

Ref : LBH/9055219

Thank you for your enquiry dated 13th February 2020 and for giving the service the opportunity to look into the issues you have raised.

Your enquiry outlined that there has been ongoing issues with Mr McMorrow using the hoist in the bathroom area to manage transfers.

The service can confirm that Mr McMorrows case was reallocated to Brenda McCoy (OT) on the 10th February 2020, contact was made with Mr McMorrow on the 12th February and an assessment completed on the 20th February.

Following the assessment it has been agreed between the Occupational Therapist and Mr McMorrow that a referral will be made to District Nurses for an assessment of pressure care needs, request a re-assessment of wheelchair seating and major adaptation request to ascertain the feasibility of re-locating his toilet within the bathroom and access to the front of his property.

I hope that you are satisfied with my response to your enquiry. If you have any follow-up queries or need more information, please contact Member Enquiries in the first instance.

Kind regards

Anita Marsden

Head Of Integrated Care

2nd Floor

River Park House, 225 High Road, London, N22 8HQ

T. 020 8489 5901

M

E. anita.marsden@haringey.gov.uk

www.haringey.gov.uk

twitter@haringeycouncil

facebook.com/haringeycouncil

P Please consider the environment before printing this email

This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof. All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.


email from lesley.clay@haringey.gov.uk To

Dear Mr Mcmorrow
Please find attached the response to the recent stage 2 complaint investigation.

Regards
Lesley Clay
Corporate Feedback Officer
Haringey Council
Tel 020 8489 3424

This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof. All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.


email from alessandra.rossetti@haringey.gov.uk To

Dear Mr McMorrow,

I would like to let you know that I have received the following confirmation from Haringey:

As per our conversation. I can confirm that that the enforcement for blue badge holders who park at alexander park library only has been relaxed. I will be monitoring the impact of this for the next coming months.

It has also been agreed that all pcns received to blue badge holders during this period will be cancelled. If you do have any of the pcns details, please do forward them to me and I will process these accordingly.

As I am aware that this can be a temporary measure I will keep following up the issue and keep you posted. I hope though that this could help in the meantime and you would be able to use the Library. I have also informed the Alexandra Park Library .

Kind regards,

Alessandra

________________________________
From: Daniel McMorrow
Sent: Wednesday, February 12, 2020 1:16 PM
To: Cllr Rossetti Alessandra
Subject: Re: Your member enquiry – Disabled access to the car park at Alexandra library

While I’m thankful for your help and that of Cllr DasNeves. My question of why a permit is need still remains. While the car park might be private the function of a library is public. The blue badge is a sign the requirements for special parking has been deemed acceptable. A permit adds a second layer of complexity to the situation. I fail to see any real benefit the management of permits would be silly as the blue badge is the permit.

You could also argue the car park in public land as I’m sure it was purchased with the library and I’m sure that was publicly funded.


email from dmcmorrow@mage-net.net To

Sorry for confusionThe hoist has been resolved. The issues now relate to the wetroom and works that was done by ot that has now left.Daniel


email from lucia.dasneves@haringey.gov.uk To

Daniel – see below – the cabinet member has asked someone to visit and sort this out. I hope this helps.

Regards,

Cllr Lucia das Neves
Chair of Overview and Scrutiny Committee
Councillor for Woodside Ward, Haringey

Outlook for Android

________________________________
From: Cllr James Sarah
Sent: Thursday, 13 February 2020, 15:30
To: Cllr das Neves Lucia
Subject: RE: Your complaint: LBH/9055219

Hi Lucia,
I have asked if someone can visit and get these problems resolved.
Best wishes,
Sarah

From: Cllr das Neves Lucia
Sent: 09 February 2020 10:29
To: MemberEnquiries
Cc: Cllr James Sarah
Subject: Fwd: Your complaint: LBH/9055219

Please see below – Daniel has been having issues with resolving his hoist problem for months. There was a previous ME and still no resolution.

Can we have a look at what’s going wrong here?

See email string below.

Thanks,

Cllr Lucia das Neves
Chair of Overview and Scrutiny Committee
Councillor for Woodside Ward, Haringey

Outlook for Android

________________________________
From: Daniel McMorrow >
Sent: Friday, 7 February 2020, 16:00
To: Marsden Anita; dmcmorrow@mage-net.net; Cllr das Neves Lucia
Subject: RE: Your complaint: LBH/9055219

Still waiting for an OT! Keep getting the run around from IAT.

Having spoken with an assistant manager I’m now convinced haringey don’t have a clue what they are doing.
I’m told the bed causing me a bad back is a district nurse issue however I’ve never been told this each time I called.
I’m told the bathroom/wetroom floor could be weeks on a waiting list.

My OT has left so apparently I needs to be assessed again!

I am about to scream.


email from dmcmorrow@mage-net.net To

While I’m thankful for your help and that of Cllr DasNeves. My question of why a permit is need still remains. While the car park might be private the function of a library is public. The blue badge is a sign the requirements for special parking has been deemed acceptable. A permit adds a second layer of complexity to the situation. I fail to see any real benefit the management of permits would be silly as the blue badge is the permit.You could also argue the car park in public land as I’m sure it was purchased with the library and I’m sure that was publicly funded.


email from alessandra.rossetti@haringey.gov.uk To

Dear Mr McMorrow,

thank you for sharing the email with me. This below is what I received as a result form my inquiry and as you can see , is in contradiction with the answer you received via Cllr DasNeves.

The Council considers accessibility for disabled people to its public buildings as very important. We recognise our responsibilities under the Disability Discrimination Act and the Equalities Act, and that this means we need to avoid discrimination in all areas of our work.

* The car park at Alexandra Park library is managed on behalf of the Council by an enforcement company APCOA Parking (formerly PEA).
* To the best of our knowledge, no officer has asked for or given agreement to any change in policy in relation to disabled parking at this location (or elsewhere).
* The rule is that blue badge holders would also need a valid permit to be able to park in any private car park.
* The car park is not a public car park, it is for the use of staff and permitted visitors. For this reason, a valid permit (issued by APCOA) would be needed, in addition to a blue badge (for a disabled bay). Visitor permits can be obtained at the library counter.
* We need to do further work to clarify if APCOA have changed their enforcement practice, even if the underlying rules have not changed.
* It would appear that some work needs to be done to establish if the signage etc at the site is adequate to make sure the conditions of use are clear.

I will raise it with the officer. I will also raised separately the due answer by the 10th of February.

Kind regards,

Alessandra

________________________________
From: Daniel McMorrow
Sent: Tuesday, February 11, 2020 3:58 PM
To: Cllr Rossetti Alessandra
Subject: Fwd: Your member enquiry – Disabled access to the car park at Alexandra library

Below are the emails.

Daniel McMorrow


email from dmcmorrow@mage-net.net To

If you’ve seen it’s ok.This afternoon my mother had to park at the bottom of the road.My carers was 15 minutes late as no parking.Daniel


email from lucia.dasneves@haringey.gov.uk To

Thanks Daniel. I have been in the area recently and saw some of the effects. Happy to come again and see your road specfically if you would like me to…

Thanks,

Cllr Lucia das Neves
Chair of Overview and Scrutiny Committee
Councillor for Woodside Ward, Haringey

Outlook for Android
________________________________
From: Daniel McMorrow
Sent: Tuesday, February 11, 2020 12:05:06 PM
To: Cllr das Neves Lucia ; haringey@mage-net.net
Subject: RE: Fwd: Roadworks & access for resident’s carers LBH/9578520

Hello

Would you like to come and see the works?

Daniel


email from dmcmorrow@mage-net.net To

Below are the emails.Daniel McMorrow


email from dmcmorrow@mage-net.net To

HelloWould you like to come and see the works?Daniel


email from lucia.dasneves@haringey.gov.uk To

Daniel – a first response to the thames water work access issues below…

Cllr Lucia das Neves
Chair of Overview and Scrutiny Committee
Councillor for Woodside Ward, Haringey

Outlook for Android
________________________________
From: Kent-Winsley James
Sent: Monday, February 10, 2020 6:45:52 PM
To: Cllr Chandwani Seema ; Cunningham Ann ; Boddy Peter Cc: Cllr das Neves Lucia ; MemberEnquiries ; Greenaway Richard
Subject: RE: Roadworks & access for resident’s carers LBH/9578520

Good evening, Councillors

These works are part of an overall Thames Water mains replacement scheme. We have been having significant issues with these works throughout their lifecycle, much to the displeasure of a number of residents (and indeed us as officers). Because of the level of inconvenience residents have been enduring, we have sought to minimise the parking being taken up at any given time by writing a Temporary Traffic Management Order (TTMO) with specific phases, encompassing specific locations of suspension between specific dates (please see photo below). Generally speaking, if works need to take place in a disabled parking bay, we try and make provision for this. I am not aware what, if any provision has been made in this specific instance, but I will look into it. It should be possible to make provision for a carer to park appropriately close to their place of work.

As an aside, I have already arranged a meeting for Thames Water to come in and explain their poor performance during this scheme.

[cid:image001.png@01D5E041.2ACA3A50]

James Kent-Winsley

Network Manager

Environment & Neighbourhoods

Haringey Council, Floor 1 South, River Park House

225 High Road, Wood Green, London N22 8HQ

T. 020 8489 1391

M. 07870 157 870

E. james.kent-winsley@haringey.gov.uk

www.haringey.gov.uk

twitter@haringeycouncil

facebook.com/haringeycouncil

P Please consider the environment before printing this email.

From: Cllr Chandwani Seema
Sent: 09 February 2020 12:02
To: Cunningham Ann ; Kent-Winsley James ; Boddy Peter Cc: Cllr das Neves Lucia ; MemberEnquiries
Subject: Fw: Roadworks & access for resident’s carers LBH/9578520

Hi Lucia

Ive copied in the Highways Team

If MEs are urgent, URGENT should be displayed in the subject title. Or it will be processed in 2 working days, which wouldve been Tues.

Someone should get back to you soon.

S

Seema Chandwani
Labour Councillor for West Green Ward
Cabinet Member for Neighbourhoods

Please address me by my first name

Haringey Council
225 High Road, River Park House, N22 8HQ
T. 0208 489 5788
M. 07971 35 36 18
seema.chandwani@haringey.gov.uk

www.haringey.gov.uk
Twitter: @CllrSeema
facebook.com/haringeycouncil

Please consider the environment before printing this email

________________________________

From: Cllr das Neves Lucia >
Sent: 09 February 2020 10:32:48
To: MemberEnquiries >
Cc: Cllr Chandwani Seema >
Subject: Re: Roadworks & access for resident’s carers LBH/9578520

Surely, by the time you reply, my resident will have been enduring problems with his carers for some time? Can the team look at this quickly?

Thanks,

Cllr Lucia das Neves
Chair of Overview and Scrutiny Committee
Councillor for Woodside Ward, Haringey

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________________________________

From: MemberEnquiries@haringey.gov.uk >
Sent: Friday, February 7, 2020 12:14:33 PM
To: Cllr das Neves Lucia >
Subject: RE: Roadworks & access for resident’s carers LBH/9578520

Dear Councillor Lucia Das Neves

Your enquiry concerning: Roadworks & access for resident’s carers. Our Reference number: LBH/9578520

Thank you for your enquiry, which was received on 04 February 2020.

We have allocated your enquiry to the appropriate service officer, who will send you a full reply by 18 February 2020.

Yours sincerely,

Corporate Feedback Team

From: Cllr das Neves Lucia
Sent: Tuesday, February 4, 2020 1:17 PM
To: MemberEnquiries
CC: Cllr Chandwani Seema
Subject: Roadworks & access for resident’s carers

Hi

Roadworks from thames water appear to be causing this disabled resident problems in the sylvan avenue area – see link to twitter string below.

I have had a look at our website and could not find an obvious way that the resident could report the issue. I’m not sure what category it would fall under…

Are we able to help and make sure they can still have access to the care / visits they need?

Is there any way we could plan for this type of scenario in future/ build it into our planning?

Lastly, should residents have received info about the works that would have enabled them to report a possible issue like access by carers etc…?

I wonder if on the roadworks page we shouldn’t have a link to a way people can report problems with them…just a thought!

Thanks,

Cllr Lucia das Neves
Chair of Overview and Scrutiny Committee
Councillor for Woodside Ward, Haringey

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email from dmcmorrow@mage-net.net To

Still waiting for an OT! Keep getting the run around from IAT.Having spoken with an assistant manager I’m now convinced haringey don’t have a clue what they are doing.I’m told the bed causing me a bad back is a district nurse issue however I’ve never been told this each time I called.I’m told the bathroom/wetroom floor could be weeks on a waiting list.My OT has left so apparently I needs to be assessed again!I am about to scream.


email from lucia.dasneves@haringey.gov.uk To

Daniel

See below what I have had so far.

You are due a response on 10 Feb going by the email below.

I am as frustrated as you and have copied the cabinet member responsible Cllr Amin into my emails.

Regards,

Cllr Lucia das Neves
Chair of Overview and Scrutiny Committee
Councillor for Woodside Ward, Haringey

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________________________________
From: Meek Andrew
Subject: RE: Your member enquiry – Disabled access to the car park at Alexandra library

Dear Cllr das Neves

I met with colleagues from the library service earlier today, and I have also been in contact with the Commercial Property team who manage the contract with APCOA who enforce on library car parks (and elsewhere).

We now understand that this situation has arisen as a result of the takeover by APCOA of the previous enforcement company PEA. APCOA appear to have changed the enforcement practice without reference to the Council. The next step will be for the Library Service to confirm the policy they wish to apply in respect of this matter, and to provide this direction to APCOA. My colleague Judith Walker will then be able to provide a full response to Mr McMorrow, as Head of Service.

The deadline for the Stage 2 Complaint from Mr McMorrow is 10th February, and we are on track to provide a response within this timescale.

Kind regards

Andrew

Andrew Meek
Head of Organisational Resilience

Haringey Council
River Park House, 225 High Road, London N22 8HQ

T. 020 8489 1171
M. 07980 31 6641
E. andrew.meek@haringey.gov.uk

To report an incident to the Emergency Planning Team, please call 0208 489 0000

www.haringey.gov.uk
twitter@haringeycouncil
facebook.com/haringeycouncil

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email from corporate.feedback@haringey.gov.uk To


email from dmcmorrow@mage-net.net To

The tweethttps://twitter.com/haringeycouncil/status/1214195988111515649?s=19″Complaints should be made using the form on our website. There is no direct line to the Feedback team” is an absolute statement that complaints should be made via the form.The “no direct line” is wrong. And more importantly web only form restricts complaints as some can’t use the web or have access to a computer.This was also a late response as conversation this morning led to this being escalated to stage two.Mr McMorrow


email from s-csdonotreply@haringey.gov.uk To

Mr Daniel Mcmorrow

Dear Mr Mcmorrow,

Your complaint about Incorrect information given via Twitter, our reference: LBH/9479920

Thank you for giving us an opportunity to investigate your complaint. Your complaint was assigned to me to conduct a service investigation. I appreciate your time and effort for bringing this matter to my attention and regret that you have had this unsatisfactory experience.

With regard to the issue you raised that you were given incorrect information via Twitter. Having investigated the matter (including fully liaising with our corporate feedback team) on behalf of The Service, the below are my findings:

1. the Officer who had responded to your tweet did not state that you cannot make a complaint by phone.

2. the response offered by the duty Officer, it seemed been misunderstood or misrepresented

3. I have received confirmation that you have successfully made contact via phone to our Feedback team to log a complaint.

On point two (2) from my findings, the duty officer could have offered a clear information to you by stating that by filling in the form online, you are able to fully express your view without having to wait in the queue and at your convenience.

With regard to point three (3), I understand on the day of the Tweeter feed, you have successfully made contact via telephone call to the Feedback Team.

On final important note, we treat complaints very seriously and aim to take on any learning points we can. We will continue to use such feedback to monitor the quality of service provided, once again thank you for taking the time to bring this to our attention.

I hope that I have resolved your concerns to your satisfaction.

If you are unhappy with my response, you can ask our Corporate Feedback Team to review your complaint at the Independent Review stage of our internal complaints procedure. Information about this is on our website. You should tell them what you remain dissatisfied about and what you want us to do to put things right. This normally has to be done within six months of this response. Their contact details are:

Corporate Feedback Team

Alexandra House

10 Station Road

London

N22 7TR

Email: Corporate.Feedback@haringey.gov.uk

Yours sincerely,

Jofany Flores – Team Leader
Customer Services
Haringey Council
Level 3, Alexandra House, 10 Station Road, London N22 7TR
T – 0208 489 1000
www.haringey.gov.uk
twitter@haringeycouncil
facebook.com/haringeycouncil

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email from corporate.feedback@haringey.gov.uk To


email from dmcmorrow@mage-net.net To

Thank you so much she was lovely.Daniel


email from anita.marsden@haringey.gov.uk To

Thank you. I will ask the Manager to review and advise me, I believe Kerine was able to identify the issue.

Kind regards

Anita Marsden
Head Of Integrated Care
2nd Floor
River Park House, 225 High Road, London, N22 8HQ

T. 020 8489 5901
M
E. anita.marsden@haringey.gov.uk

www.haringey.gov.uk
twitter@haringeycouncil
facebook.com/haringeycouncil

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From: Daniel McMorrow
Sent: 08 January 2020 17:16
To: Marsden Anita
Subject: RE: Your complaint: LBH/9055219

I don’t have the persons name. The wetroom issue has always been the floor.
The wetroom design plans where never seen by my OT. (Was Brenda)
So the floor slopes towards the drain the helps keep the floor free of water. But the slope happens to be at back left wheel of my hoist, so its unsteady and has pulled me off the toilet. (You need to see it to understand, E.g if I need to shift my weight when on the toilet)

Daniel


email from dmcmorrow@mage-net.net To

I don’t have the persons name. The wetroom issue has always been the floor.The wetroom design plans where never seen by my OT. (Was Brenda)So the floor slopes towards the drain the helps keep the floor free of water. But the slope happens to be at back left wheel of my hoist, so its unsteady and has pulled me off the toilet. (You need to see it to understand, E.g if I need to shift my weight when on the toilet)Daniel


email from anita.marsden@haringey.gov.uk To

Hello Mr McMorrow

Can you advise me with whom you spoke with and what the wet room issues are?

Kind regards

Anita Marsden
Head Of Integrated Care
2nd Floor
River Park House, 225 High Road, London, N22 8HQ

T. 020 8489 5901
M
E. anita.marsden@haringey.gov.uk

www.haringey.gov.uk
twitter@haringeycouncil
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From: Daniel McMorrow
Sent: 08 January 2020 16:49
To: Marsden Anita
Subject: RE: Your complaint: LBH/9055219

Hello

Just wasted 30 odd minutes trying to get an OT referral with IAT.

They are telling me my wetroom floor issues is new and needs a “new form”

When Kerine Smith, came in October we agreed the track hoist dfg was need and I should contact her when approved. This has got the go ahead and should be completed in January.

We now need to re examine the wetroom floor.

Mr McMorrow


email from dmcmorrow@mage-net.net To

HelloJust wasted 30 odd minutes trying to get an OT referral with IAT.They are telling me my wetroom floor issues is new and needs a “new form”When Kerine Smith, came in October we agreed the track hoist dfg was need and I should contact her when approved. This has got the go ahead and should be completed in January.We now need to re examine the wetroom floor.Mr McMorrow


email from claire.strachan@haringey.gov.uk To

Dear Daniel

This is a test.

Kind regards,
Claire
Haringey Customer Services Team
If you need to report something please log it here: Report It
If you need to reply to this message, please use our Online Service:
Contact Frontline
Why wait when you can do it online?

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email from dmcmorrow@mage-net.net To

Hello.Thank you for organising the new hoist it’s wonderful.The reason for my email. I would like a new OT. But not Brenda. I need someone to discuss the logic of some of the decisions made that really have never worked.Mostly why an order was made for a track hoist in my bedroom where the issue is with the floor in my bathroomDaniel


email from anita.marsden@haringey.gov.uk To

Dear Mr Morrow

Thank you for your email. I am pleased to hear the hoist is working.

I have asked Kerine Smith, Assistant Team Manager to make contact with you and visit to discuss your concerns.

Kind regards

Anita Marsden
Head Of Integrated Care
2nd Floor
River Park House, 225 High Road, London, N22 8HQ

T. 020 8489 5901
M
E. anita.marsden@haringey.gov.uk

www.haringey.gov.uk
twitter@haringeycouncil
facebook.com/haringeycouncil

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From: Daniel McMorrow
Sent: 17 October 2019 12:31
To: Marsden Anita
Subject: Re: Your complaint: LBH/9055219

Hello.

Thank you for organising the new hoist it’s wonderful.

The reason for my email. I would like a new OT. But not Brenda. I need someone to discuss the logic of some of the decisions made that really have never worked.

Mostly why an order was made for a track hoist in my bedroom where the issue is with the floor in my bathroom

Daniel


email from anita.marsden@haringey.gov.uk To

Dear Mr McMorrow

Your complaint about lack of repairs to your hoist, ref: LBH/9055219

Thank you for giving us an opportunity to investigate your complaint.

Your complaint outlines concerns about the length of time it has taken to repair your hoist.

I have investigated your complaint and sincerely apologise for the length of time it has taken to resolve your concerns and the confusing information and actions you have experienced in trying to get your hoist repaired.

Following your complaint, I asked an Occupational Therapy Manager from the Assessment Service to contact you. I am pleased to note you are still able to use your current hoist to transfer as required and do not have to remain in bed.

I understand that you brought the hoist with you when you moved into the borough, you have had it for over 7 years, and this is not the first time it has required repair. To avoid you experiencing this type of concern again I have authorised the purchase of a new Arjo hoist and can confirm this has been ordered today.

I hope that I have helped resolve your concerns to your satisfaction.

If you are unhappy with my response, you can ask our Feedback and Information Governance Team to review your complaint at the Independent Review stage of our internal complaints procedure. Information about this is on our website. You should tell them what you remain dissatisfied about and what you want us to do to put things right. This normally has to be done within six months of this response. Their contact details are:

Shared Service Centre
Feedback and Information Governance Team
Alexandra House
10 Station Road
Wood Green
London N22 7TR
Email: FIG@haringey.gov.uk

Yours sincerely,

Anita Marsden
Head Of Integrated Care
2nd Floor
River Park House, 225 High Road, London, N22 8HQ

T. 020 8489 5901
M
E. anita.marsden@haringey.gov.uk

www.haringey.gov.uk
twitter@haringeycouncil
facebook.com/haringeycouncil

P Please consider the environment before printing this email

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email from debbie.darling@haringey.gov.uk To

Dear Mr McMorrow
Please see the attached as promised. I have also sent a soft copy in the post to you because when I tried to send this to you yesterday it came back undelivered however I have sent this again today and hopefully you will receive this.
Regard
Debbie

Debbie Darling
Acting Fig & Business Support Manager
Corporate & Customer Services

Haringey Council
5th Floor , Alexandra House, 10 Station Road, Wood Green, London N22 7TR

Debbie.Darling@haringey.gov.uk
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email from dmcmorrow@mage-net.net To

Please explain whyMediquip sent arjo authorisation today for the repairs to my hoist ?McMorrow


email from brenda.mccoy@haringey.gov.uk To

Hello Daniel,

I can only apologies for the delay in the repairs to the hoist. I am unable to answer your question, therefore I suggest you contact Medequip directly for an answer to the question.

Regards

Brenda McCoy
Occupational Therapist

Adult Services
Assessment Service
London Borough of Haringey
River Park House
2nd Floor, 225 High Road
Wood Green
London N22 8HQ

Tel: 020 8 489 1632
Mobile No: 07816955693
Email: Brenda.mccoy@haringey.gov.uk

From: Daniel McMorrow
Sent: 04 September 2019 16:21
To: FIG ; Cllr Mitchell Peter ; McCoy Brenda
Subject: Re: Complaint

Please explain why

Mediquip sent arjo authorisation today for the repairs to my hoist ?

McMorrow


email from dmcmorrow@mage-net.net To

So I’m of the opinion you don’t have a clue what you are doing.My request for 2 carers was denied. My request was with two carers I can just about use a slide board. However I was subsequently told due to not using one for at least a year I’d need to be assessed. But without 2 carers this is pointless as I refuse to even try.Today without discussion a slide board turned up. I already have 2.I’ve been told the hoist repair is with Arjo but had no call for a repair date.Mr McMorrow


email from peter.mitchell@haringey.gov.uk To

Dear Daniel

Ive had a reply from my email yesterday stating that Anita Marsden, Head of Integrated Care, who is responsible for Medequip relations, will be responding to me hopefully soon.

I am sorry to hear of the continuing problems.

Regards

Councillor Peter Mitchell
Labour Member for Woodside Ward
London Borough of Haringey

07811 421500

River Park House, 225 High Road, London, N22 8HQ

From: Daniel McMorrow
Sent: 04 September 2019 12:26
To: FIG ; Cllr Mitchell Peter ; McCoy Brenda
Subject: Re: Complaint

So I’m of the opinion you don’t have a clue what you are doing.

My request for 2 carers was denied. My request was with two carers I can just about use a slide board. However I was subsequently told due to not using one for at least a year I’d need to be assessed. But without 2 carers this is pointless as I refuse to even try.

Today without discussion a slide board turned up. I already have 2.

I’ve been told the hoist repair is with Arjo but had no call for a repair date.

Mr McMorrow


email from dmcmorrow@mage-net.net To

HelloNo if I had been in bed since the 8th, I’d be in hospital with pressure sores.Staying in bed is a really really bad policy, not only physically but even for practical purposes like how would you go to the toilet?I’m quite lucky that my home is automated. If I was in bed how could I open the door?Daniel


email from dmcmorrow@mage-net.net To

Right.I’m am assuming the letter dated 23rd August 2019 from Beverley Tarka is a joke?The letter identified six issue in my complaint but only addresses one and blamed another on process.The logic in the response is very very confused you blame Arjo but all say mediquip are responsible.The response failed to address this is the second time this happened.Failed to address my need for a hoist and the damage staying in bed would do.Mr McMorrow


email from peter.mitchell@haringey.gov.uk To

Dear Daniel

I have emailed Beverley Tarka to urge some action to get this resolved. This is completely unacceptable.

Are you having to remain in bed until the hoist is fixed?

Regards

Councillor Peter Mitchell
Labour Member for Woodside Ward
London Borough of Haringey

07811 421500

River Park House, 225 High Road, London, N22 8HQ

From: Daniel McMorrow
Sent: 03 September 2019 14:07
To: FIG ; Cllr Mitchell Peter ; McCoy Brenda
Subject: Re: Complaint

Right.

I’m am assuming the letter dated 23rd August 2019 from Beverley Tarka is a joke?

The letter identified six issue in my complaint but only addresses one and blamed another on process.

The logic in the response is very very confused you blame Arjo but all say mediquip are responsible.

The response failed to address this is the second time this happened.

Failed to address my need for a hoist and the damage staying in bed would do.

Mr McMorrow


email from dmcmorrow@mage-net.net To

Spoke with mediquip yesterday they had no quote. This morning spoke with Arjo they sent the quote 22nd August!Spoke with mediquip today could not find it. Made a complaint and they found it (shocking)They have no idea when the parts will come, and don’t seam that fussed about it.I think it’s about time I got some legal advice as your relationship with mediquip is causing issues.Mr McMorrow


email from peter.mitchell@haringey.gov.uk To

Dear Daniel

Here is the latest response I have received.

Regards

Councillor Peter Mitchell
Labour Member for Woodside ward

07811 421500

________________________________
From: Selby Jane on behalf of MemberEnquiries
Sent: Thursday, August 22, 2019 3:43:38 PM
To: Cllr Mitchell Peter ; MemberEnquiries ; Cllr das Neves Lucia
Cc: MemberEnquiries ; Cllr Blake Mark
Subject: RE: Enquiry about broken hoist – ref. LBH/9055219

Dear Councillor Mitchell

Thank you for your email.

This has been forwarded to Adult Social Services for their urgent attention.

Kind regards

Jane Selby
Business Change Advisor – Customer Services & Libraries

Haringey Council
River Park House, 225 High Road, London N22 8HQ

www.haringey.gov.uk
twitter@haringeycouncil
facebook.com/haringeycouncil

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From: Cllr Mitchell Peter Sent: 20 August 2019 13:18
To: MemberEnquiries ; Cllr das Neves Lucia
Cc: MemberEnquiries ; Cllr Blake Mark
Subject: Re: Enquiry about broken hoist – ref. LBH/9055219

Dear Jane
Can this be dealt with as a matter of urgency? Mr McMorrow reported his broken hoist on 8 August and was told he would have to stay in bed. It is now 20 August and it still hasn’t been fixed, which is completely unacceptable.
He has submitted a formal complaint to the Council after spending hours on the phone trying to get it fixed.
Regards
Councillor Peter Mitchell
Labour Member for Woodside ward
07811 421500

________________________________
From: Selby Jane > on behalf of MemberEnquiries >
Sent: Monday, August 19, 2019 12:06:55 PM
To: Cllr das Neves Lucia >
Cc: MemberEnquiries >; Cllr Mitchell Peter >; Cllr Blake Mark >
Subject: FW: Enquiry about broken hoist – ref. LBH/9055219

Dear Councillor das Neves

Your enquiry concerning: Mr Mcmorrow

Our Reference Number: LBH/9055219

Thank you for your enquiry, which was received on 15 August 2019.

I have allocated your enquiry to the appropriate service officer, who will send you a full reply by 30 August 2019.

Kind regards

Jane Selby
Business Change Advisor – Customer Services & Libraries

Haringey Council
River Park House, 225 High Road, London N22 8HQ

www.haringey.gov.uk
twitter@haringeycouncil
facebook.com/haringeycouncil

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From: Cllr das Neves Lucia >
Sent: 15 August 2019 14:21
To: MemberEnquiries >
Cc: Cllr Mitchell Peter >; Cllr Blake Mark >
Subject: Enquiry about broken hoist – ref. LBH/9055219

Mr mcmorrow of
110 sylvan avenue
077255 86509
as contacted me about his broken hoist,
which he needs to be able to get in and out of bed to for example, use the toilet. He reported it broken last thursday, but tells me he was told in the meantime he would have to ‘stay in bed’. This sounds far from great. He told me he thought the part required had not yet been ordered.
He is particulatly concerned as last time his hoist was broken it took 3 months for a repair to happen.
He added that one of the issues is that his hoist is 8 years old, somewhat past its best and that it may prove more costly to keep repairing it vs getting a new one. Not to mention the issue of the effects on his quality of life.
Can you please let us know when the part will be ordered/ the repair will be completed and what plans/thinking has been done around the use of his ailing hoist?
I am copying in colleagues as i am about to go on leave, so please respond to all, in case I am still away when you reply!
Thanks,
Cllr Lucia das Neves
Chair of Overview and Scrutiny Committee
Councillor for Woodside Ward, Haringey
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This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof. All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.


email from dmcmorrow@mage-net.net To

I’m am not interested in excess.Mediquip can’t do they job. You can’t blame process either.If I had brought this Arjo would have have been here within 24 hours to fix it.Mr McMorrow


email from brenda.mccoy@haringey.gov.uk To

Hello Daniel,

Thank you for your email.

Regards

Brenda McCoy
Occupational Therapist

Adult Services
Assessment Service
London Borough of Haringey
River Park House
2nd Floor, 225 High Road
Wood Green
London N22 8HQ

Tel: 020 8 489 1632
Mobile No: 07816955693
Email: Brenda.mccoy@haringey.gov.uk

From: Daniel McMorrow
Sent: 22 August 2019 13:00
To: FIG ; Cllr Mitchell Peter ; McCoy Brenda
Subject: Re: Complaint

I’m am not interested in excess.

Mediquip can’t do they job. You can’t blame process either.

If I had brought this Arjo would have have been here within 24 hours to fix it.

Mr McMorrow


email from dmcmorrow@mage-net.net To

I have just phoned Arjo they still have not got an order from mediquip.I am about to become very very annoyed and you won’t like that.I now don’t want a repair I want a new Arjo Sara Standing Hoist. This should come with a warranty for 2 years. I do not want mediquip involved they simply cannot provide the service.Mr McMorrow


email from data.protection@haringey.gov.uk To


email from dmcmorrow@mage-net.net To

I made a valid requesthttps://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/right-of-access/#3Mr McMorrow


email from fig@haringey.gov.uk To


email from peter.mitchell@haringey.gov.uk To

Dear Daniel

This is completely unacceptable. Cllr Lucia das Neves took up this matter and we received a holding reply with a promise of a full reply by 30th.

I’ve replied to say that this is urgent and needs to be resolved.

Regards

Councillor Peter Mitchell
Labour Member for Woodside ward

07811 421500

________________________________
From: Daniel McMorrow
Sent: Tuesday, August 20, 2019 12:25:56 PM
To: FIG ; Cllr Mitchell Peter Subject: Complaint

Hello,

Please find attached formal complaint. About my hoist.

Mr McMorrow

This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof. All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.


email from dmcmorrow@mage-net.net To

No the noise was fixedI’m now suffering the L&Q complaints policyDaniel


email from peter.mitchell@haringey.gov.uk To

Dear Daniel

I understand that Mark did not get in touch but I am now back and are you still suffering from this awful noise?

Regards

Councillor Peter Mitchell
Labour Member for Woodside Ward
London Borough of Haringey

07811 421500

River Park House, 225 High Road, London, N22 8HQ

From: Daniel McMorrow
Sent: 24 April 2019 19:39
To: Cllr Mitchell Peter ; Cllr Blake Mark
Subject: Re: L&Q Again

Hello
https://www.dropbox.com/s/x4jtfpwldyh028o/20190424_185938.mp4?dl=0

This is after the fix.

Mr McMorrow


email from dmcmorrow@mage-net.net To

HelloYour phone / automatic answerIs broken it gives an option to listen again or return to the main menu.Mr McMorrow


email from elections@haringey.gov.uk To

Many thanks for your email.

Due to a high volume of emails we will aim to respond to your query as soon as possible.

Please make sure you have provided your full name and address to us so that we can assist you with your email.

There are elections in Haringey on Thursday 23rd May 2019 for the European Parliamentary Election. For more information on the elections, including application forms, please visit www.voting.haringey.gov.uk

The deadline to register to vote for this election is midnight on Tuesday 7th May 2019. To register to vote visit www.gov.uk/register-to-vote

PLEASE NOTE all postal or proxy applications should be sent to absentvotes@haringey.gov.uk, any other applications sent to this inbox will not be actioned

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email from dmcmorrow@mage-net.net To

Hellohttps://www.dropbox.com/s/x4jtfpwldyh028o/20190424_185938.mp4?dl=0This is after the fix.Mr McMorrow


email from dmcmorrow@mage-net.net To

HelloSent below to Peter got out of office.For context I just closed a legal case against them for repair of my wet room. My landlord is London & Quadrant.Daniel McMorrow


email from dmcmorrow@mage-net.net To

HelloOn the 10th I had been woken up by a strange noise. At gone midnight my farther had to investigate he identified the taps.On 11th April 2019 I reported to my Landlord faulty kitchen taps.The landlord has failed without explanation to attend.This evening they again started making a noise, my Landlord won’t do anything until tomorrow.I can’t keep being left with issues like this.I am unable to turn off the water should it be required.Daniel McMorrow.


email from peter.mitchell@haringey.gov.uk To

I am away until 2 May. If you have an urgent Woodside matter, please contact Councillor Mark Blake on mark.blake@haringey.gov.uk or Councillor Lucia das Neves on lucia.dasneves@haringey.gov.uk

If the matter can wait, I’ll get back to you on my return.

Regards

Peter Mitchell
Labour Councillor for Woodside

This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof. All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.


email from cadene.tyser@haringey.gov.uk To

Dear Mr Daniel McMorrow,

Your Complaint reference: LBH/8412819

Thank you for giving us the opportunity to investigate your complaint on overcharges by the finance team.

First I would like to apologise for the delay in refunding your account for Novembers missed services. We had to follow our internal procedures for crediting accounts and unfortunately on this occasion it has taken time to resolve.

As part of our improvement of services, we are working closely with our internal partners on strengthening our processes and with providers on improving communications to ensure we are informed of care not provided within a timely manner.

The council weekly charges are from Mondays to Sundays and the weekly cost of your service is 269.50, with your weekly contribution towards your care standing at 71.51. Therefore a credit of 85.27 has been applied to your account for the period 06/11/2018 (pm) to 24/11/2018 (am) on 27th February 2019.

Below is the calculation for your refund.

06/11/2018 – 11/11/2018

Cost of service

57.75

Your contribution

57.75

Refund (71.51-57.75)

13.76

12/11/2018 – 18/11/2018

Cost of service

0.00

Your contribution

0.00

Refund

71.51

19/11/2018 – 24/11/2018

Cost of service

72.15

Your contribution

71.51

Refund

0.00

Total Refund for period

85.27

I also attached a copy of the credit note for your records.

Once again we apologise for the delay in refunding your account.

I hope that you are satisfied with my response to your complaint and that we have resolved your issues of concern to your satisfaction.

If you remain dissatisfied, and we are unable to reach a position of mutual agreement, you can complain to an independent complaints service, the Local Government Ombudsman, who may be able to help you.

You can contact the Ombudsman at:

Post:

PO Box 4771, COVENTRY, CV4 0EH

Tel:

0300 061 0614 or 0845 602 1983

Fax:

024 7682 0001

Text:

Send call back to 0762 480 4299

Online form:

www.lgo.org.uk/making-a-complaint

Web:

www.lgo.org.uk

Yours sincerely,

Cadene Tyser
Financial Assessment Manager
Brokerage Team
Tel 020 8489 4981
Email: Cadene.Tyser@haringey.gov.uk

This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof. All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.


email from brenda.mccoy@haringey.gov.uk To

Hi Daniel

The current shower chair has a clearance of 500mm, in order for the shower chair to fit over the closomat, the Closomat needs to be sited on a 75mm plinth which will give a rim height of 485mm. This would enable the shower chair to be used safely. As I did not have an opportunity to view the specification of the to the bathroom adaptations, I was not able to convey any recommendations.

Kind regards

Brenda McCoy
Occupational Therapist
Haringey Council
Adult Social Care/Assessment Team
2nd Floor
River Park House, 225 High Road, London N22 8HQ

T. 020 8489 1632
Mobile No: 07816955693
E. brenda.mccoy@haringey.gov.uk

www.haringey.gov.uk
twitter@haringeycouncil
facebook.com/haringeycouncil

Please consider the environment before printing this email.

This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof. All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.


email from fig@haringey.gov.uk To


email from fernbank@ecghomes.eclipse.co.uk To

Dear Sirs,
Please find attached corrected invoice per your below request.
Regards
Fernbank Nursing Home

—– Original Message —–
From: “Raihan Khoyratee”
To:”Fernbank Nursing Home”
Cc:”Khan Helen” , “dmcmorrow@mage-net.net”
Sent:Tue, 13 Nov 2018 17:35:06 +0000
Subject:RE: Mr. DM – Invoice attached (repeat)

Dear Sirs

We confirm receipt of your two e-mails of today

We note though that the invoice attached on both occasions is
addressed to us. The invoice should not be so, and should instead be
addressed to our client, who details are as follows:

London & Quadrant Housing Trust

29-35 West Ham Lane

Stratford

London

E15 4PH

Kindly send a corrected invoice and we shall provide this to our
client for swift payment.

Kind regards

Raihan Khoyratee

Solicitor

Batchelors Solicitors

————————-

DDI:
0208 768 7095

Fax:
0208 768 7045

Email:
RKhoyratee@batchelors.co.uk [1]

Web:
http://www.batchelors.co.uk

DX:
117614 BROMLEY 7

Switchboard
0208 768 7000

Charles House
35 Widmore Road
Bromley
Kent -BR1 1RW
United Kingdom

_DISCLAIMER CYBER-CRIME. OUR BANK ACCOUNT DETAILS WILL NOT CHANGE
DURING THE COURSE OF A TRANSACTION. AND WE WILL NOT ADVISE YOU OF A
CHANGE TO OUR BANK DETAILS VIA E MAIL.PLEASE TELEPHONE IF YOU WISH
TO CONFIRM THE ACCOUNT DETAILS TO WHICH PAYMENTS ARE TO BE
MADE.WE DONOTACCEPT ANYRESPONSIBILITY FOR FUNDS BEING SENT
TO THE WRONG ACCOUNT SHOULD YOU MAKE A PAYMENT IN RELIANCE ON SUCH
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PLEASE CONSIDER THE ENVIRONMENT BEFORE PRINTING THIS EMAIL
MESSAGE.

__

This message is intended for the use of the above named addressee.
It may contain information that is privileged, confidential and
protected from disclosure by law. If you are not the addressee,
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by telephone on 020 8768 7000. Although this e-mail and any
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ensure that they are virus free. No responsibility is accepted by
Batchelors for any loss or damage from receipt or use thereof.

Batchelors Solicitors is authorised and regulated by the Solicitors
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Rules

www.sra.org.uk/solicitors/handbook/code/content.page [2]

FROM: Fernbank Nursing Home [mailto:fernbank@ecghomes.eclipse.co.uk]

SENT: 13 November 2018 14:02
TO: Raihan Khoyratee
CC: Khan Helen; dmcmorrow@mage-net.net
SUBJECT: Fwd: Mr. DM – Invoice attached (repeat)

Sorry, some email addresses rejected on first email.

—– Original Message —–

From:

“Fernbank Nursing Home”

To:

RKhoyratee@batchelors.co.uk

Cc:

dmcmorrow@image-net.net, “Khan Helen”

Sent:

Tue, 13 Nov 2018 13:51:25 +0000

Subject:

Mr. DM – Invoice attached

Attn: Batchelors Solicitors

Dear Sirs,

Re: Mr Daniel McMorrow – 3 weeks Respite 06.11 to 27.11.18 –
Fernbank Nursing Home

Please find our invoice attached for your kind attention.

Regards

Ken

Fernbank Nursing Home

Links:
——
[1] mailto:RKhoyratee@batchelors.co.uk
[2] http://www.sra.org.uk/solicitors/code-of-conduct.page


email from fernbank@ecghomes.eclipse.co.uk To

Sorry, some email addresses rejected on first email.

—– Original Message —–
From: “Fernbank Nursing Home”
To: RKhoyratee@batchelors.co.uk
Cc: dmcmorrow@image-net.net, “Khan Helen”
Sent: Tue, 13 Nov 2018 13:51:25 +0000
Subject: Mr. DM – Invoice attached
Attn: Batchelors Solicitors
Dear Sirs,
Re: Mr Daniel McMorrow – 3 weeks Respite 06.11 to 27.11.18 –
Fernbank Nursing Home
Please find our invoice attached for your kind attention.
Regards
Ken Fernbank Nursing Home


email from helen.khan@haringey.gov.uk To

Good morning Mr McMorrow,

I hope you are settling in at Fernbank.

Kavita, from Fernbank, has contacted me regarding how the care fees are to be paid by L & Q. The home will need to send L & Q an invoice.
As I am unable to contact L & Q I am unable to advise.

Do you know how this is being arranged?

Regards
Helen Khan
Senior Practitioner Social Worker
First Response Team
2nd floor River Park House
255 High Road
Wood Green
N22 8HQ
0208 489 4712
Helen.khan@haringey.gov.uk

This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof. All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.


email from helen.khan@haringey.gov.uk To

Good Morning Mr McMorrow

Brokerage have located 2 further homes which can provide respite.

Fernbank Nursing Home Finchley Way, Finchley, N3 1AB fernbank@ecghomes.co.uk 020 8349 3426 – Kavita

Cost per week – 1,200.

This is the closest.

Romford Care Centre 107 Neave Crescent, Harold Hill, Romford, RM3 8HW Admin.romford@ranccare.co.uk; romford@ranccare.co.uk;

01708 379 022 – Holly/Fiona

Cost per week – 1,200.

I will call you later to discuss.

If you feel either is suitable and will meet your support needs for the respite period please request London & Quadrant make contact with the home direct to confirm the booking and arrange payment.

I will call you later.

Regards,
Helen

From: Khan Helen
Sent: 30 October 2018 09:32
To: ‘Daniel McMorrow’
Subject: Respite

Good morning Mr McMorrow,

I have been unable to locate any other options so far. There are not any local vacancies.
I have requested our Brokerage Team locate what is available – waiting for a response.

I am on duty today and unable to look for any other suitable venues.

I will be in contact soon

Regards
Helen Khan
Senior Practitioner Social Worker
First Response Team
2nd floor River Park House
255 High Road
Wood Green
N22 8HQ
0208 489 4712
Helen.khan@haringey.gov.uk

This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof. All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.


email from helen.khan@haringey.gov.uk To

Good morning Mr McMorrow,

I have been unable to locate any other options so far. There are not any local vacancies.
I have requested our Brokerage Team locate what is available – waiting for a response.

I am on duty today and unable to look for any other suitable venues.

I will be in contact soon

Regards
Helen Khan
Senior Practitioner Social Worker
First Response Team
2nd floor River Park House
255 High Road
Wood Green
N22 8HQ
0208 489 4712
Helen.khan@haringey.gov.uk

This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof. All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.


email from helen.khan@haringey.gov.uk To

Good afternoon Mr McMorrow,

The one home located so far is Wilsmere House Care Centre, Wilsmere Drive, Harrow Weald. HA3 6UB The manager is Lily Telephone 0208 954 2472.
Their CQC rating is good.
The home is situated in the Stanmore/Bushey area.

They have requested family or yourself visit the home first I have advised this may not be an option.
The home do have a young persons unit.

I will keep looking in the interim.

Regards,
Helen

From: Daniel McMorrow
Sent: 26 October 2018 13:32
To: Khan Helen
Subject: Fwd: McMorrow -v- L&Q

Is this ok? You can call me to discuss

Daniel


email from helen.khan@haringey.gov.uk To

Good Afternoon Mr McMorrow,

I will see what if our Brokerage team can advise re vacancies.

Regards,
Helen

From: Daniel McMorrow
Sent: 26 October 2018 12:24
To: Khan Helen
Subject: RE: Request for support while property repairs are being carried out. Ref 1561125

Hello

I will ask Haringey to source the services for my decant.

Daniel


email from helen.khan@haringey.gov.uk To

Good Morning Mr McMorrow,

That is good news.
Are L & Q going to source a vacancy for the short stay for you or are you asking me to see where there is a vacancy? Please advise.

I am in the office now out on a visit earlier.

Kind Regards,
Helen

0208 489 4712
From: Daniel McMorrow
Sent: 26 October 2018 11:25
To: Khan Helen
Subject: Re: Request for support while property repairs are being carried out. Ref 1561125

Hello

Lawyers have agreed everything but start date would be 5th November 2018.

I’m due an email by 1pm

I will call to confirm

Daniel


email from peter.mitchell@haringey.gov.uk To

Dear Daniel

This probably was my doing. I met Beverley Tarka on Monday evening, the day I came to discuss matters with you. Apologies, I had meant to email you earlier to say that Id had that conversation with her.

Keep me informed of any developments or if further intervention is needed.

Regards

Councillor Peter Mitchell
Labour Member for Woodside Ward
London Borough of Haringey

07811 421500

River Park House, 225 High Road, London, N22 8HQ

From: Daniel McMorrow
Sent: 18 October 2018 13:53
To: Cllr Mitchell Peter Subject: Re: your case

Is this the first action you’ve taken ? As a lady from Haringey called and then emailed me with an action plan.

I assumed this was your doing

Daniel


email from peter.mitchell@haringey.gov.uk To

Dear Daniel

I happened to be in the same meeting as Beverley Tarka, the Director of Adult Social Services, so I spoke to her about your case and she will look into it and get back to me. I subsequently sent her the following questions:

Who is responsible for finding and funding temporary accommodation so that his bathroom can be adapted? Is it L&Q or Haringey Council?

Is a nursing home the best alternative? That might mean that somewhere could be found not too far away, thus minimising the risk of travel sickness.

Why does Novina require him to outline the support required when he already has a care plan?

Can he have a social worker? His requests have been refused but he feels that a single point of contact would benefit him and avoid the current situation of him talking to many different people and having to explain his needs every time.

Can Haringey Council make contact with L&Q to get a solution?

Regards

Councillor Peter Mitchell
Labour Member for Woodside Ward
London Borough of Haringey

07811 421500

River Park House, 225 High Road, London, N22 8HQ

This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof. All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.


email from helen.khan@haringey.gov.uk To

Good afternoon Mr McMorrow,

Thank you for taking my call.
Further to our discussion –

Repairs to your present property are required to the bathroom and toilet. During the completion of the repairs you will be unable to remain in your property and you will require alternative accommodation.
The repairs are due to take 3 weeks to complete although this time frame may change as the works progress.

We discussed the option of London & Quadrant re locating you to another property while the works are in progress. I advised any equipment and package of care could be relocated to a new address on a short term basis. This is not an option as London & Quadrant are unable to locate a suitable adapted property which will meet your needs.

A short term placement was then discussed – you advised the placement would need to be within a Nursing home for example.
Nursing homes have to be registered to provide services. Care homes are normally only registered to provide services to person’s over the age of 55. There are care homes which have a variation of their registration and can provide services to persons under 55 years of age but the numbers are limited.

London Borough of Haringey’s brokerage team would be able to source a placement on behalf of London & Quadrant. My understanding is London & Quadrant would pay the care home fee’s as the short term placement is required to facilitate the repairs to your property. During this time your package of care would be suspended for the period of the short stay placement.
We agreed a prospective start date – 29/10/2018 for a period of three weeks. This is of course flexible and will depend on how the repair work progresses.

I understand there is a legal case in progress at present and direct contact with London & Quadrant cannot be made. All information needs to come via yourself.

1- LB Haringey’s brokerage team would be able to explore suitable options available for a short term nursing placement. Relevant information regarding your care and support needs are held on our records and a recent review has just been completed.

2- Any prospective care provider would want to come and meet with you to complete their own assessment prior to confirming the agreement for a short term placement.

3- Confirmation is required from London & Quadrant that their organisation will pay the care fees. London & Quadrant would be required to provide the details of who the bill would need to be sent to for payment.

4- There is the option that details of care providers are provided to you to inform London & Quadrant and London & Quadrant commission directly with the care provider. I did suggest an organisation like Leonard Cheshire would be able to meet your needs for the short term period. Arnold House in Enfield would be the closest provider.

5- LB Haringey would require the dates for the suspension of the package of care. You would also need to have 3 weeks supply of medication to take with you. Clothing and toiletries would also be required.

6- I would require confirmation as soon as possible as to which option London & Quadrant are to follow. For the first option I would need to inform our brokerage team and instruct the team to commence a vacancy search. For the second option I can provide some details re nursing care providers who London & Quadrant can contact directly to arrange the short stay placement.

I hope this is a move forward to resolving the support you require while the repairs take place.

Please contact me if you require any further information.

Regards
Helen Khan
Senior Practitioner Social Worker
First Response Team
2nd floor River Park House
255 High Road
Wood Green
N22 8HQ
0208 489 4712
Helen.khan@haringey.gov.uk

This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof. All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.


email from peter.mitchell@haringey.gov.uk To

Here is the response from the Council which says that the Housing Association has agreed to re-house you, but from your latest email to me it is clear that the alternative offer is not satisfactory. Let’s discuss on Monday.

Councillor Peter Mitchell
Labour Member for Woodside Ward
London Borough of Haringey

07811 421500

River Park House, 225 High Road, London, N22 8HQ

From: Hare Fiona
Sent: 12 October 2018 14:31
To: Cllr Ahmet Peray ; Curtis James
Cc: MemberEnquiries ; Cllr Mitchell Peter Subject: Further Update – Mr Daniel McMorrow

Dear Councillor Ahmet

Just by way of a further update, I am writing to let you know that we have negotiated and advised Mr McMorrow that his Housing Association has agreed to re-accommodate him whilst repairs to the property are carried out.

Regards

Fiona Hare
PA to Beverley Tarka, Director of Adults and Health
Haringey Council
River Park House, 225 High Road, Wood Green, London N22 8HQ

T:020 8489 2324
email: fiona.hare@haringey.gov.uk

www.haringey.gov.uk
twitter @haringeycouncil
facebook.com/haringeycouncil

P Please consider the environment before printing this email.

From: Hare Fiona
Sent: 04 October 2018 11:38
To: Cllr Ahmet Peray >; Curtis James >; Everson John >
Cc: Tarka Beverley >; MemberEnquiries >; Morrison Novina >; Cllr Mitchell Peter >
Subject: RE: I give up

Dear Councillor Ahmet

Thank you for your further email and yes, Mr McMorrow is a Woodside resident. Once the service has responded to his complaint (LBH/7928618), we will update you further.

Regards

Fiona Hare
PA to Beverley Tarka, Director of Adults and Health
Haringey Council
River Park House, 225 High Road, Wood Green, London N22 8HQ

T:020 8489 2324
email: fiona.hare@haringey.gov.uk

www.haringey.gov.uk
twitter @haringeycouncil
facebook.com/haringeycouncil

P Please consider the environment before printing this email.

From: Cllr Ahmet Peray
Sent: 04 October 2018 11:02
To: Curtis James >; Everson John >; Hare Fiona >
Cc: Tarka Beverley >; MemberEnquiries >; Morrison Novina >; Cllr Mitchell Peter >
Subject: Re: I give up

Thank you Fiona. I have let him know that it has been passed on, I have also copied in Cllr Mitchell as original email was sent to us both and I presume he’s a Woodside resident?
Regards
Peray
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________________________________
From: Hare Fiona
Sent: Thursday, October 4, 2018 9:34:43 AM
To: Cllr Ahmet Peray; Curtis James; Everson John
Cc: Tarka Beverley; MemberEnquiries; Morrison Novina
Subject: RE: I give up

Dear Councillor Ahmet

On behalf of Beverley, thank you for your email. Mr McMorrow has already raised these same issues with the service, which have been formally logged under Adult Social Care Complaint Reference LBH/7928618. The service is actively looking into these issues to resolve them swiftly, and they will be responding directly to Mr McMorrow shortly.

Kind regards

Fiona Hare
PA to Beverley Tarka, Director of Adults and Health
Haringey Council
River Park House, 225 High Road, Wood Green, London N22 8HQ

T:020 8489 2324
email: fiona.hare@haringey.gov.uk

www.haringey.gov.uk
twitter @haringeycouncil
facebook.com/haringeycouncil

P Please consider the environment before printing this email.

From: Cllr Ahmet Peray
Sent: 04 October 2018 09:22
To: Curtis James >; Everson John >
Cc: Tarka Beverley >; MemberEnquiries >
Subject: Fwd: I give up

Good morning, can we please look into this case.
Regards
Cllr Peray Ahmet
Cabinet Member for Adults and Health
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From: Daniel McMorrow
Sent: Wednesday 3 October, 17:48
Subject: Re: I give up
To: Cllr Ahmet Peray
Hello,
The main issue is respite care. My wet room need a huge amount of work done, during the works I am unable to stay in my flat.
I request this but key info was not recorded this has left everyone confused so the second request is for a social worker who can see the issue and understand my frustration
The current complaint is due to be resolved 16th October. I was expected to be our by 1st October
Mr McMorrow


email from peter.mitchell@haringey.gov.uk To

OK, Ill come to see you around 2pm on Monday.

Councillor Peter Mitchell
Labour Member for Woodside Ward
London Borough of Haringey

07811 421500

River Park House, 225 High Road, London, N22 8HQ

From: Daniel McMorrow
Sent: 13 October 2018 10:35
To: Cllr Mitchell Peter Subject: RE: FW: I give up

As I have always said my Landlord is trying to temporarily re-home me, however so far they have offered unsuitable accomadation. In no equipment or care support.

They are trying to get me to accept a not perfect home, some alternative function is ok. Others are not. The disscution last week was on a disabled poterloo. This would be in the garden. I would be going to the garden for the toilet.

Monday is fantastic!

Mr McMorrow


email from peter.mitchell@haringey.gov.uk To

Dear Daniel

Would you like me to visit to discuss the current situation? Next week I could do Monday afternoon, Thursday morning, or any time on Friday.

I havent got the attachment from Novinna that you referred to, but I was copied into an email from the Director of Adults and Health which said that the Housing Association had agreed to re-house you while work was carried out on your flat. Have you agreed to the temporary re-housing?

Regards

Councillor Peter Mitchell
Labour Member for Woodside Ward
London Borough of Haringey

07811 421500

River Park House, 225 High Road, London, N22 8HQ

From: Daniel McMorrow
Sent: 12 October 2018 13:35
To: Cllr Mitchell Peter Subject: RE: FW: I give up

Ok I have had the response, am unsure if I should laugh or cry.

I need a social worker! Unless this is arranged by Monday this gose to the LGO as is.


email from novina.morrison@haringey.gov.uk To

I currently on leave until the 29th October and will not have access to my emails

Novina

This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof. All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.


email from novina.morrison@haringey.gov.uk To

Hi Mr Mcmorrow

Can you please outline the support you require in order that this can be address via the most appropriate Team; as your communication and initial requests was for respite.

I will on annual leave as of Monday 15th and I will not be able to respond to your email. Can I suggest that you contact the First Response Team on 0208489 1400 to discuss your support needs. In the mean time I will update your case record for ease of reference.

Could I also respectfully request that you do not copy Fiona Hare in further emails as this was an error to have included her on my part.

Many thanks

Regards

Novina Morrison
Review Team Manager

Haringey Council
255 High Road
2nd Floor, River Park House, London N22 8 HQ

Tel. 020 8489 2421
E mail: Novina.Morrison@haringey.gov.uk

www.haringey.gov.uk
twitter@haringeycouncil
facebook.com/haringeycouncil

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From: Daniel McMorrow
Sent: 12 October 2018 15:48
To: Morrison Novina
Cc: Hare Fiona
Subject: RE: CE Referral to Feedback, complaint about Adult Social Services, ref. LBH/7928618

nd had I been allowed I would have explained things and maybe you would have been able help.

Maybe the term respite is wrong for my request. This is now for the LGO to judge.

Mr McMorrow


email from novina.morrison@haringey.gov.uk To

Mr McMorrow

Thank you for your email. I am sorry you are unhappy with my response early however I was advising you that it is important that you provide your feedback in writing as you are unhappy with my initial response following your complaint requesting respite.

Regards

Novina Morrison
Review Team Manager

Haringey Council
255 High Road
2nd Floor, River Park House, London N22 8 HQ

Tel. 020 8489 2421
E mail: Novina.Morrison@haringey.gov.uk

www.haringey.gov.uk
twitter@haringeycouncil
facebook.com/haringeycouncil

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From: Daniel McMorrow
Sent: 12 October 2018 15:25
To: Morrison Novina
Cc: Cllr Mitchell Peter ; Cllr Ahmet Peray Subject: RE: CE Referral to Feedback, complaint about Adult Social Services, ref. LBH/7928618

Novina you are extremely rude. Its taken me a lot of effort to type this, demanding a written response is sometimes inappropriate.

As I was going to explain due to speaking with 50 different people my request has been lost. Your response is also not inline with Haringey or the CCG policy on the matter.

I am now going the LGO.

I would also point out during the complaint process with the LGO I still need to move. And my repeated requests for a social worker are fulling on deaf ears! If you want to explain the delays to the judge then I look forward to the spetcal.

Mr McMorrow


email from fig@haringey.gov.uk To

Dear Mr McMorrow,

Thank you for your email.

I understand the service have sent a response to you by post, I am unsure if a copy has also been sent by email. I have attached a copy for your reference.

Yours sincerely,

Claire Gunn
Feedback Review Officer
Shared Service Centre | Central Team

Haringey Council
5th Floor, Alexandra House, 10 Station Road, Wood Green, London N22 7TR

T. 020 8489 2576
E. claire.gunn@haringey.gov.uk

www.haringey.gov.uk
twitter@haringeycouncil
facebook.com/haringeycouncil

P Please consider the environment before printing this email.

From: Daniel McMorrow >
Sent: 11 October 2018 15:10
To: FIG >
Subject: Re: Your complaint about Adult Social Services, ref. LBH/7928618

Any updates?


email from novina.morrison@haringey.gov.uk To

Good Morning Mr McMorrow

Please find attach response to your complaint

Many thanks

Regards

Novina Morrison
Review Team Manager

Haringey Council
255 High Road
2nd Floor, River Park House, London N22 8 HQ

Tel. 020 8489 2421
E mail: Novina.Morrison@haringey.gov.uk

www.haringey.gov.uk
twitter@haringeycouncil
facebook.com/haringeycouncil

Please consider the environment before printing this email.

This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof. All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.


email from peter.mitchell@haringey.gov.uk To

Dear Daniel

I could do the following times:

Monday, 8 Oct, 11am

Thursday, 11 Oct, morning or afternoon

Friday, 12 Oct, morning or afternoon.

Regards

Councillor Peter Mitchell
Labour Member for Woodside Ward
London Borough of Haringey

07811 421500

River Park House, 225 High Road, London, N22 8HQ

From: Daniel McMorrow
Sent: 04 October 2018 13:20
To: Cllr Mitchell Peter Subject: Re: FW: I give up

You’re welcome to come see me

Mr McMorrow


email from peray.ahmet@haringey.gov.uk To

I cannot comment on your legal case Daniel. I am not a separate entity from the council, but a Cllr who is the political lead for Adults and Health. I do not lead on operational matters but can ask officers to looks into the issue for me.

You may want to discuss with your local ward Cllr first.

Regards

Peray

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________________________________
From: Daniel McMorrow
Sent: Thursday, October 4, 2018 12:15:06 PM
To: Cllr Ahmet Peray
Subject: Re: I give up

I am aware but as I have explained adult services have no clue what they are doing. I have the LGO on speed dial.

On this occasion I will be making the judge aware of the difficulty I’ve had with Haringey.

Everyone is passing me to someone else.

Mr McMorrow


email from peter.mitchell@haringey.gov.uk To

Dear Daniel

If you would like to discuss matters with me, then I’m happy to visit you if you wish.

Regards

Councillor Peter Mitchell
Labour Member for Woodside Ward
London Borough of Haringey

07811 421500

River Park House, 225 High Road, London, N22 8HQ

From: Cllr Ahmet Peray
Sent: 04 October 2018 11:00
To: Daniel McMorrow
Cc: Cllr Mitchell Peter Subject: Re: I give up

Daniel, I’m a councillor not a social worker. The best thing for me to do is to refer this to the Adult Social Care team, which I have done.
Someone will be in touch with you soon. In the meantime you should visit your ward Cllr (I presume this is Cllr Mitchell?) If you have further issues to raise.
Hope this helps
Peray
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________________________________
From: Daniel McMorrow >
Sent: Thursday, October 4, 2018 9:41:36 AM
To: Cllr Ahmet Peray
Subject: Re: I give up

Its not and adaptation. My landlord has been told by the court to make repair. They installed an electric toilet wrong ie next to my shower.

This shows the need for one person who can understand the issue. Its been a year I don’t expect you to understand in a few emails.

Mr McMorrow


email from peray.ahmet@haringey.gov.uk To

Daniel, I’m a councillor not a social worker. The best thing for me to do is to refer this to the Adult Social Care team, which I have done.

Someone will be in touch with you soon. In the meantime you should visit your ward Cllr (I presume this is Cllr Mitchell?) If you have further issues to raise.

Hope this helps

Peray

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________________________________
From: Daniel McMorrow
Sent: Thursday, October 4, 2018 9:41:36 AM
To: Cllr Ahmet Peray
Subject: Re: I give up

Its not and adaptation. My landlord has been told by the court to make repair. They installed an electric toilet wrong ie next to my shower.

This shows the need for one person who can understand the issue. Its been a year I don’t expect you to understand in a few emails.

Mr McMorrow


email from peray.ahmet@haringey.gov.uk To

Thank you Daniel. I will raise this with the social work teams. Has a time been set for this adaptation?

Regards

Cllr Peray Ahmet
Cabinet Member for Adults and Health

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________________________________
From: Daniel McMorrow
Sent: Wednesday, October 3, 2018 5:48:40 PM
To: Cllr Ahmet Peray
Subject: Re: I give up

Hello,

The main issue is respite care. My wet room need a huge amount of work done, during the works I am unable to stay in my flat.

I request this but key info was not recorded this has left everyone confused so the second request is for a social worker who can see the issue and understand my frustration

The current complaint is due to be resolved 16th October. I was expected to be our by 1st October

Mr McMorrow


email from peray.ahmet@haringey.gov.uk To

Dear Daniel, thank you for your email. Can you please let us have a bit more detail as to what you are asking? This will help ascertain which council team it is relevant to put you in touch with.

Regards

Cllr Peray Ahmet
Cabinet Member for Adults and Health

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From: Daniel McMorrow
Sent: Wednesday 3 October, 12:28
Subject: Re: I give up
To: Cllr Mitchell Peter
Cc: Cllr Ahmet Peray

No comment?


email from peter.mitchell@haringey.gov.uk To

Dear Daniel

Im sorry to hear that things have not been resolved for you. I sent an email to Cllr Peray Ahmet yesterday and asked if she could help. Ill get back to you once I hear.

Regards

Councillor Peter Mitchell
Labour Member for Woodside Ward
London Borough of Haringey

07811 421500

River Park House, 225 High Road, London, N22 8HQ

From: Daniel McMorrow
Sent: 03 October 2018 12:29
To: Cllr Mitchell Peter Cc: Cllr Ahmet Peray Subject: Re: I give up

No comment?


email from fig@haringey.gov.uk To


email from john.everson@haringey.gov.uk To

Good morning Mr McMorrow

Thank you for your e-mail to John, your comments are noted.

Kind regards

Nadine Burton
PA to John Everson, AD Adult Social Services
& Jeni Plummer, Head of Operations & Safeguarding
Adult Social Services
Haringey Council
7th Floor, River Park House
225 The High Road
Wood Green, London N22 8HQ

T: 0208 489 5071
nadine.burton@haringey.gov.uk

www.haringey.gov.uk
twitter@haringeycouncil
facebook.com/haringeycouncil

P Please consider the environment before printing this email.

From: Daniel McMorrow
Sent: 02 October 2018 16:44
To: Everson John
Subject: Fwd: I give up

Have you ever considered closing Adult Services? Because I can’t remember the last time I got the help I needed.

Mr McMorrow


email from fig@haringey.gov.uk To

Dear Mr McMorrow,

Thank you for your email.

If the toilet/adaptation/hoist was assessed and fitted through Occupation Therapy at Haringey then we would be able to get the issue fixed as the service have specialist contractors who can do this. As it wasnt Haringey then you need to get the defective toilet investigated and resolved by your Housing Association.

I am advised that our Environmental Health Officers are not able to assess the broken toilet, it doesnt and shouldnt require EHOs taking enforcement action against your landlord to get it fixed. As previously mentioned, you should be addressing your complaint via landlords complaint procedure. If you have exhausted that then you should direct your complaint to the appropriate Ombudsman.

I am sorry but we are unable to assist you. You may complain to the Local Government and Social Care Ombudsman, who may be able to help you:

Post:

PO Box 4771, COVENTRY, CV4 0EH

Tel:

0300 061 0614 or 0845 602 1983

Fax:

024 7682 0001

Text:

Send call back to 0762 480 4299

Online form:

www.lgo.org.uk/making-a-complaint

Web:

www.lgo.org.uk

Yours sincerely

Simon Dingomal
Feedback Review Officer

SSC Central Team | Feedback and Information Governance
Haringey Council, 5th Floor, Alexandra House, 10 Station Road, Wood Green, London N22 7TR

www.haringey.gov.uk
twitter@haringeycouncil
facebook.com/haringeycouncil

From: Daniel McMorrow
Sent: 07 September 2018 12:26
To: FIG ; Cllr Mitchell Peter Subject: Re: Fwd: Re: Your request for someone to check your level access shower

Having had advice please review this at stage two.

Please note my intention is to ask the LGO.
If repairs are made and the LGO agree you failed in your duty to inspect you won’t like me.

Mr McMorrow


email from peter.mitchell@haringey.gov.uk To

Dear Daniel

Here is the reply I got from L&Q while I was away. She says that they have agreed to carry out the full adaptations to the bathroom and that you have agreed to their plans. Is that correct?

They then state that the problem is that you will need to move elsewhere while the work is carried out and that so far you have declined their offers. What has been offered?

I will reply once I hear from you.

Regards

Councillor Peter Mitchell
Labour Member for Woodside Ward
London Borough of Haringey

07811 421500

River Park House, 225 High Road, London, N22 8HQ

From: Anna Sargeant’s MP & Cllr enquiries
Sent: 30 August 2018 14:49
To: Cllr Mitchell Peter Subject: RE: Mr D McMorrow, 110A Sylvan Avenue, N22 5HY.

Dear Councillor Peter Mitchell,

Re: Mr D McMorrow, 110A Sylvan Avenue, N22 5HY.

Thank you for your e-mail.

As explained below, the information I can provide is limited given that Mr McMorrow has an on-going legal case which we are working to resolve.

I can confirm however that L&Q continue to work with your constituent and have agreed to carry out the full bathroom adaptation to his property in a layout which Mr McMorrow has agreed.

For the works to be carried out Mr McMorrow needs to be decanted from the property and this is causing a delay due to the requirements he has which need to be accommodated for in a temporary property. We are working with Mr McMorrow to resolve this issue and are trying to source a suitable property. We have made what we believe to be very reasonable offers, including a stay in holiday home which has suitable adaptations, but Mr McMorrow has refused all offers so far. We will continue our search and liaise with your constituent accordingly.

I can assure you we are doing all we can to support Mr McMorrow.

If you have any further queries please don’t hesitate to contact me.

Kind Regards

Jane Davis
Regional Manager

From: Cllr Mitchell Peter [mailto:Peter.mitchell@haringey.gov.uk]
Sent: 16 August 2018 14:53
To: Anna Sargeant’s MP & Cllr enquiries >
Subject: RE: Mr D McMorrow, 110A Sylvan Avenue, N22 5HY.

Dear Jane

This email from 1st May raised my hopes as you said that you were close to arranging the adaptation works required to Daniel McMorrow’s flat and were doing all you could to resolve the issue as quickly as possible. Daniel has now got back in touch with me to say that nothing has happened and he has been told that he has exhausted L&Q’s complaints process.

This is very disappointing. Can you please explain what went wrong and why it is not possible to make the adaptations that Daniel requires.

Regards

Councillor Peter Mitchell
Labour Member for Woodside Ward
London Borough of Haringey

07811 421500

River Park House, 225 High Road, London, N22 8HQ

From: Anna Sargeant’s MP & Cllr enquiries >
Sent: 01 May 2018 10:34
To: Cllr Mitchell Peter >
Subject: Mr D McMorrow, 110A Sylvan Avenue, N22 5HY.

Dear Councillor Mitchell,

Re: Mr D McMorrow, 110A Sylvan Avenue, N22 5HY.

I am writing further to your e-mail dated 24th April 2018 in which you raised concerns in relation to adaptations required to your above constituents toilet. I have investigated this case, spoken to our Property Services team and can confirm that this matter is a current legal case in which Mr McMorrow has instructed proceedings against London and Quadrant with regards to his adapted bathroom. Mr McMorrow has also instructed his own mobility planning company to design a new layout for his bathroom more suited to his needs.

London and Quadrant has agreed to discuss and if suitable carry out the revised layout to make the bathroom more suitable for Mr McMorrow’s needs. The timeframes, specification and detail of this work is shared with Mr McMorrow through his solicitor. Please be assured we are in constant discussions with Mr McMorrow’s solicitor and are close to arranging the adaptation works required.

I hope this provides you with the information you require, I can assure you L&Q are doing all we can to resolve this issue as quickly as possible.

Kind Regards

Jane Davis
Regional Manager

* Telephone: 0300 456 9998 Ext: 7101
* Email: jdavis@lqgroup.org.uk
* www.lqgroup.org.uk

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This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof. All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.


email from peter.mitchell@haringey.gov.uk To

Dear Daniel

I’ve sent an email to Jane Davis at L&Q to ask what happened after her optimistic email of 1st May and why they have not managed to carry out the necessary work.

I’ll be on leave from tonight until 2 Sept so will be back in touch on my return.

Regards

Pete

Councillor Peter Mitchell
Labour Member for Woodside Ward
London Borough of Haringey

07811 421500

River Park House, 225 High Road, London, N22 8HQ

From: Daniel McMorrow
Sent: 15 August 2018 16:35
To: Cllr Mitchell Peter Subject: Re: Your request for someone to check your level access shower

Hello.

So much has happened but the short version is nothing has been fixed. I was hoping Environmental Services could report under HHSRS.
Under the same they have the power to do the repair if L&Q fail.

The worst case Is i’d have a HHSRS Report on the wet room

Daniel

On 15/08/18 16:20, Cllr Mitchell Peter wrote:
Dear Daniel

I am sorry to hear that this issue has still not been resolved. It really is ridiculous.

The last I heard from L&Q was an email from Jane Davis, Regional Manager, on 1st May 2018 in which she said that they were in constant discussion with your solicitor and close to arranging the adaptation work required. She finished by saying that they were doing all they could to resolve this issue as quickly as possible.

What happened after that? Did they inform your solicitor that they were not going to carry out any work?

The email from Mrs Russell at Haringey Council is not helpful. Did you have an assessment from an Occupational Therapist which is what she says should have happened?

Regards

Pete

Councillor Peter Mitchell
Labour Member for Woodside Ward
London Borough of Haringey

07811 421500

River Park House, 225 High Road, London, N22 8HQ

From: Daniel McMorrow
Sent: 15 August 2018 15:35
To: FIG ; Cllr Mitchell Peter ; catherine.west.mp@parliament.uk
Subject: Re: Your request for someone to check your level access shower

Hello,

I finding this simply request far more frustrating than it should be. I give up.

Thanks for nothing.
On 15/08/18 15:00, FIG wrote:
Dear Mr McMorrow,

Thank you for your email. Please accept my apologies for the delay in response.

The responsibility of fixing your toilet lies with the landlord of the property who installed it.

In this case, as you have exhausted L&Qs complaints procedure, I would advise you to go to the Housing Ombudsman.

Details of how to escalate with them should be on your complaint response from L&Q.

Sorry that we could not be of more assistance on this occasion.

Yours sincerely,

Zainab Amaneer
Feedback Review Assistant

Haringey Council
Alexandra House, 10 Station Road, Wood Green, N22 7TR

www.haringey.gov.uk
twitter@haringeycouncil
facebook.com/haringeycouncil

Please consider the environment before printing this email

From: Daniel McMorrow >
Sent: 10 August 2018 10:54
To: Russell Glayne >
Cc: Sellar Lynn >; FIG >; Feedback >
Subject: Re: Your request for someone to check your level access shower

hello.

I’m at lost as to why asking for help is soooo complex. The issue is with the toilet! The toilet an electric Geberit aqua clean has been installed wrong. Its got
wet when the shower has been used as was installed in the shower zone. It’s been installed on a plinth and physically moves when hoisted on to it.
I have exhausted the L&Q complaints system. Issue disrepair notice. and since September 2017 have been involved in court process. but nothing has changed.

My understanding is you under HHSRS can take Emergency remedial action and fix the issue.

The worst case is I have a report to present to the judge with an assessment.

Mr McMorrow

On 10/08/18 09:02, Russell Glayne wrote:
Dear Mr McMorrow,
Your request for an Environmental Health Officer to check the shower installed for you by L&Q has come to me. You requested that we assess under the hazard ratings system. However, this system will not rate such an issue as a hazard which needs enforcement action to be taken. An Occupational Therapist should have assessed you and informed L&Q of your needs. The Occupational Therapist would then come out to check the works done to ensure that they were suitable for you. L&Q will have a complaints system which is designed to allow you to complain about work they have done to your property.

Glayne Russell (Mrs)
Senior Environmental Health Officer (Shared and Empty Homes)

Haringey Council, Housing Improvement Team (Private Sector)
1st Floor, River Park House, 225 High Road, London N22 8HQ

T. 020 8489 5252
E.glayne.russell@haringey.gov.uk

www.haringey.gov.uk
twitter@haringeycouncil
facebook.com/haringeycouncil

Please consider the environment before you print this email

This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof. All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.


email from lanre.tosh@haringey.gov.uk To

Hello Mr McMorrow

Please find attached a copy of your review document and the outcome letter as discussed.

I will call you shortly to discuss further

Kind Regards

Lanre Tosh
Reviewing Officer
Adult Review Team
Haringey Adult Social Services,
2nd Floor,
River Park House,
225 High Road,
Wood Green
N22 8HQ
0208 489 4555
07976953259

This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof. All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.


email from peter.mitchell@haringey.gov.uk To

Dear Daniel

I am sorry to hear that this issue has still not been resolved. It really is ridiculous.

The last I heard from L&Q was an email from Jane Davis, Regional Manager, on 1st May 2018 in which she said that they were in constant discussion with your solicitor and close to arranging the adaptation work required. She finished by saying that they were doing all they could to resolve this issue as quickly as possible.

What happened after that? Did they inform your solicitor that they were not going to carry out any work?

The email from Mrs Russell at Haringey Council is not helpful. Did you have an assessment from an Occupational Therapist which is what she says should have happened?

Regards

Pete

Councillor Peter Mitchell
Labour Member for Woodside Ward
London Borough of Haringey

07811 421500

River Park House, 225 High Road, London, N22 8HQ

From: Daniel McMorrow
Sent: 15 August 2018 15:35
To: FIG ; Cllr Mitchell Peter ; catherine.west.mp@parliament.uk
Subject: Re: Your request for someone to check your level access shower

Hello,

I finding this simply request far more frustrating than it should be. I give up.

Thanks for nothing.
On 15/08/18 15:00, FIG wrote:
Dear Mr McMorrow,

Thank you for your email. Please accept my apologies for the delay in response.

The responsibility of fixing your toilet lies with the landlord of the property who installed it.

In this case, as you have exhausted L&Qs complaints procedure, I would advise you to go to the Housing Ombudsman.

Details of how to escalate with them should be on your complaint response from L&Q.

Sorry that we could not be of more assistance on this occasion.

Yours sincerely,

Zainab Amaneer
Feedback Review Assistant

Haringey Council
Alexandra House, 10 Station Road, Wood Green, N22 7TR

www.haringey.gov.uk
twitter@haringeycouncil
facebook.com/haringeycouncil

Please consider the environment before printing this email

From: Daniel McMorrow >
Sent: 10 August 2018 10:54
To: Russell Glayne >
Cc: Sellar Lynn >; FIG >; Feedback >
Subject: Re: Your request for someone to check your level access shower

hello.

I’m at lost as to why asking for help is soooo complex. The issue is with the toilet! The toilet an electric Geberit aqua clean has been installed wrong. Its got
wet when the shower has been used as was installed in the shower zone. It’s been installed on a plinth and physically moves when hoisted on to it.
I have exhausted the L&Q complaints system. Issue disrepair notice. and since September 2017 have been involved in court process. but nothing has changed.

My understanding is you under HHSRS can take Emergency remedial action and fix the issue.

The worst case is I have a report to present to the judge with an assessment.

Mr McMorrow

On 10/08/18 09:02, Russell Glayne wrote:
Dear Mr McMorrow,
Your request for an Environmental Health Officer to check the shower installed for you by L&Q has come to me. You requested that we assess under the hazard ratings system. However, this system will not rate such an issue as a hazard which needs enforcement action to be taken. An Occupational Therapist should have assessed you and informed L&Q of your needs. The Occupational Therapist would then come out to check the works done to ensure that they were suitable for you. L&Q will have a complaints system which is designed to allow you to complain about work they have done to your property.

Glayne Russell (Mrs)
Senior Environmental Health Officer (Shared and Empty Homes)

Haringey Council, Housing Improvement Team (Private Sector)
1st Floor, River Park House, 225 High Road, London N22 8HQ

T. 020 8489 5252
E.glayne.russell@haringey.gov.uk

www.haringey.gov.uk
twitter@haringeycouncil
facebook.com/haringeycouncil

Please consider the environment before you print this email

This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof. All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.


email from fig@haringey.gov.uk To

Dear Mr McMorrow,

Thank you for your email. Please accept my apologies for the delay in response.

The responsibility of fixing your toilet lies with the landlord of the property who installed it.

In this case, as you have exhausted L&Q’s complaints procedure, I would advise you to go to the Housing Ombudsman.

Details of how to escalate with them should be on your complaint response from L&Q.

Sorry that we could not be of more assistance on this occasion.

Yours sincerely,

Zainab Amaneer
Feedback Review Assistant

Haringey Council
Alexandra House, 10 Station Road, Wood Green, N22 7TR

www.haringey.gov.uk
twitter@haringeycouncil
facebook.com/haringeycouncil

Please consider the environment before printing this email

From: Daniel McMorrow >
Sent: 10 August 2018 10:54
To: Russell Glayne >
Cc: Sellar Lynn >; FIG >; Feedback >
Subject: Re: Your request for someone to check your level access shower

hello.

I’m at lost as to why asking for help is soooo complex. The issue is with the toilet! The toilet an electric Geberit aqua clean has been installed wrong. Its got
wet when the shower has been used as was installed in the shower zone. It’s been installed on a plinth and physically moves when hoisted on to it.
I have exhausted the L&Q complaints system. Issue disrepair notice. and since September 2017 have been involved in court process. but nothing has changed.

My understanding is you under HHSRS can take Emergency remedial action and fix the issue.

The worst case is I have a report to present to the judge with an assessment.

Mr McMorrow

On 10/08/18 09:02, Russell Glayne wrote:
Dear Mr McMorrow,
Your request for an Environmental Health Officer to check the shower installed for you by L&Q has come to me. You requested that we assess under the hazard ratings system. However, this system will not rate such an issue as a hazard which needs enforcement action to be taken. An Occupational Therapist should have assessed you and informed L&Q of your needs. The Occupational Therapist would then come out to check the works done to ensure that they were suitable for you. L&Q will have a complaints system which is designed to allow you to complain about work they have done to your property.

Glayne Russell (Mrs)
Senior Environmental Health Officer (Shared and Empty Homes)

Haringey Council, Housing Improvement Team (Private Sector)
1st Floor, River Park House, 225 High Road, London N22 8HQ

T. 020 8489 5252
E.glayne.russell@haringey.gov.uk

www.haringey.gov.uk
twitter@haringeycouncil
facebook.com/haringeycouncil

Please consider the environment before you print this email

This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof. All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.


email from glayne.russell@haringey.gov.uk To

Dear Mr McMorrow,
Your request for an Environmental Health Officer to check the shower installed for you by L&Q has come to me. You requested that we assess under the hazard ratings system. However, this system will not rate such an issue as a hazard which needs enforcement action to be taken. An Occupational Therapist should have assessed you and informed L&Q of your needs. The Occupational Therapist would then come out to check the works done to ensure that they were suitable for you. L&Q will have a complaints system which is designed to allow you to complain about work they have done to your property.

Glayne Russell (Mrs)
Senior Environmental Health Officer (Shared and Empty Homes)

Haringey Council, Housing Improvement Team (Private Sector)
1st Floor, River Park House, 225 High Road, London N22 8HQ

T. 020 8489 5252
E. glayne.russell@haringey.gov.uk

www.haringey.gov.uk
twitter@haringeycouncil
facebook.com/haringeycouncil

Please consider the environment before you print this email

This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof. All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.


email from zainab.amaneer@haringey.gov.uk To

Dear Mr McMorrow,

As we have been made aware that you do not wish your correspondence to be dealt with as an Adult Social Care complaint, it has been passed on to the correct service to deal with.

They should be in touch with you shortly.

Yours sincerely,

Zainab Amaneer
Feedback Review Assistant

Haringey Council
Alexandra House, 10 Station Road, Wood Green, N22 7TR

T: 020 8489 3581
Zainab.Amaneer@haringey.gov.uk

www.haringey.gov.uk
twitter@haringeycouncil
facebook.com/haringeycouncil

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From: Daniel McMorrow
Sent: 07 August 2018 14:42
To: Feedback ; Amaneer Zainab
Subject: Re: FW: McMorrow Complaining about a Council Service e-form feedback

Hello

Please see https://england.shelter.org.uk/housing_advice/repairs/health_and_safety_standards_for_rented_homes_hhsrs

I will be making the judge in the case aware of my request and difficulty I’m having.

Mr McMorrow


email from fig@haringey.gov.uk To


email from feedback@haringey.gov.uk To

Dear Mr McMorrow

Thank you for your emails.

This matter has been referred to our First Response team to contact you to arrange an inspection of your wet room.

Kind regards

Jane Selby
Business Change Advisor – Customer Services & Libraries

Haringey Council
River Park House, 225 High Road, London N22 8HQ

020 8489 1000
Feedback@haringey.gov.uk

www.haringey.gov.uk
twitter@haringeycouncil
facebook.com/haringeycouncil

P Please consider the environment before printing this email.

From: dmcmorrow [mailto:dmcmorrow@mage-net.net]
Sent: 26 June 2018 09:47
To: Amaneer Zainab
Subject: Re: McMorrow Complaining about a Council Service e-form feedback

Was someone in environmental services they did not seam to understand what I wanted!

I would like the inspection done asap!

Mr McMorrow

Sent from Samsung Mobile on O2


email from zainab.amaneer@haringey.gov.uk To

Dear Mr McMorrow,

Thank you for the completed e-form below.

In order for us to progress your complaint, can you please clarify who told you that you can’t have an inspection of your wet room. Please also advise us of the reason they gave you for this.

I look forward to your response.

Yours sincerely,

Zainab Amaneer
Feedback Review Assistant

Haringey Council
Alexandra House, 10 Station Road, Wood Green, N22 7TR

T: 020 8489 1988
Zainab.Amaneer@haringey.gov.uk

www.haringey.gov.uk
twitter@haringeycouncil
facebook.com/haringeycouncil

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From: noreply@haringey.gov.uk [mailto:noreply@haringey.gov.uk]
Sent: 21 June 2018 16:08
To: Feedback >
Subject: Complaining about a Council Service e-form feedback

Web reference number

HC-441740

About your complaint

Are you contacting the council because you are unhappy with the outcome of a previous complaint?

N

Is this complaint currently being investigated?

N

Did the event in question occur in the last 12 months?

Y

Are you complaining on behalf of someone else?

N

Customer details

Title

Mr

First name

Daniel

Surname

McMorrow

Address line 1

Flat 110A Sylvan Avenue

Postcode

N22 5HY

Home phone number

07725586509

Mobile

07725586509

Email

haringey@mage-net.net

Complaint details

I was told you can’t provide an inspection of my wet room…

Action requested

Do the inspection as per https://www.gov.uk/government/publications/housing-health-and-safety-rating-system-guidance-for-landlords-and-property-related-professionals

Additonal information

Uploaded file

none

This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof. All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.


email from noreply@haringey.gov.uk To

Daniel Mcmorrow
Flat A
110 Sylvan Avenue
Wood Green
London
N22 5HY

Dear Mr Mcmorrow,

Your complaint about the delay in completion of works to your property
Our reference: LBH/7299418

Thank you for giving us an opportunity to investigate your complaint that was received on 28th April.

You outline that you are dissatisfied with the response to a previous complaint sent to you on 26th April, regarding a delay in completion of external works to your property. You request that we address a two year delay in receiving approval for a Disabled Facilities Grant (DFG) to enable works on the property to go ahead. I have investigated your complaint and have recorded the outcomes below.

An Occupational Therapy assessment was undertaken in September 2016 where the need for internal and external works to your property were first identified. The processes that followed were necessary to ensure the feasibility of the works and that appropriate funding was released to enable the work to go ahead. The initial steps involved receiving funding agreement from the Housing Association and a site visit by the surveyor. In February 2017 further changes were recommended to the rear of the property which resulted in awaiting further agreement by the Housing association and quotes from the environmental control team, before the DFG application could be processed. As you are already aware, the DFG was approved on 24th April 2016.

We appreciate this process has taken a long time and are currently working with our service partners to streamline the process in order to minimise future delays. Never the less we recognise these delays have caused you much distress and are truly sorry for this.

I have been in touch with the Effectable Ltd and they have assured me the external work is due to be completed by 14th May 2018. Effectable have sent a purchase order to Pcbyvoice who will be completing the remaining work, and Pcbyvoice will be in touch with you shortly to arrange the installation. Effectable have informed us that they have sent you a breakdown of the work and the company they will be completed by, in an effort to make it clear to you who to contact.

I hope that you are satisfied with my response to your complaint and that we have resolved your issues of concern to your satisfaction.

If you remain dissatisfied, and we are unable to reach a position of mutual agreement, you can complain to an independent complaints service, the Local Government Ombudsman, who may be able to help you.

You can contact the Ombudsman at:

Post:

PO Box 4771, COVENTRY, CV4 0EH

Tel:

0300 061 0614 or 0845 602 1983

Fax:

024 7682 0001

Text:

Send “call back” to 0762 480 4299

Online form:

www.lgo.org.uk/making-a-complaint

Web:

www.lgo.org.uk

Yours sincerely,

This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof. All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.


email from maria.hackett@haringey.gov.uk To

Daniel Mcmorrow
Flat A
110 Sylvan Avenue
Wood Green
London
N22 5HY

Dear Mr Mcmorrow,

Your complaint about the delay in completion of works to your property
Our reference: LBH/7299418

Thank you for giving us an opportunity to investigate your complaint that was received on 28th April.

You outline that you are dissatisfied with the response to a previous complaint sent to you on 26th April, regarding a delay in completion of external works to your property. You request that we address a two year delay in receiving approval for a Disabled Facilities Grant (DFG) to enable works on the property to go ahead. I have investigated your complaint and have recorded the outcomes below.

An Occupational Therapy assessment was undertaken in September 2016 where the need for internal and external works to your property were first identified. The processes that followed were necessary to ensure the feasibility of the works and that appropriate funding was released to enable the work to go ahead. The initial steps involved receiving funding agreement from the Housing Association and a site visit by the surveyor. In February 2017 further changes were recommended to the rear of the property which resulted in awaiting further agreement by the Housing association and quotes from the environmental control team, before the DFG application could be processed. As you are already aware, the DFG was approved on 24th April 2016.

We appreciate this process has taken a long time and are currently working with our service partners to streamline the process in order to minimise future delays. Never the less we recognise these delays have caused you much distress and are truly sorry for this.

I have been in touch with the Effectable Ltd and they have assured me the external work is due to be completed by 14th May 2018. Effectable have sent a purchase order to Pcbyvoice who will be completing the remaining work, and Pcbyvoice will be in touch with you shortly to arrange the installation. Effectable have informed us that they have sent you a breakdown of the work and the company they will be completed by, in an effort to make it clear to you who to contact.

I hope that you are satisfied with my response to your complaint and that we have resolved your issues of concern to your satisfaction.

If you remain dissatisfied, and we are unable to reach a position of mutual agreement, you can complain to an independent complaints service, the Local Government Ombudsman, who may be able to help you.

You can contact the Ombudsman at:

Post:

PO Box 4771, COVENTRY, CV4 0EH

Tel:

0300 061 0614 or 0845 602 1983

Fax:

024 7682 0001

Text:

Send “call back” to 0762 480 4299

Online form:

www.lgo.org.uk/making-a-complaint

Web:

www.lgo.org.uk

Yours sincerely,

This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof. All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.


email from peter.mitchell@haringey.gov.uk To

Dear Daniel

Here is the latest from L&Q. I hope they mean it when they say that they are close to arranging the adaptation works required.

Regards

Pete

Councillor Peter Mitchell
Cabinet Member for Environment
Councillor for Woodside (Labour)
London Borough of Haringey

Tel: 07811 421 500

River Park House, 225 High Road, Wood Green, N22 8HQ

From: Anna Sargeant’s MP & Cllr enquiries [mailto:northwestenquiries@lqgroup.org.uk]
Sent: 01 May 2018 10:34
To: Cllr Mitchell Peter Subject: Mr D McMorrow, 110A Sylvan Avenue, N22 5HY.

Dear Councillor Mitchell,

Re: Mr D McMorrow, 110A Sylvan Avenue, N22 5HY.

I am writing further to your e-mail dated 24th April 2018 in which you raised concerns in relation to adaptations required to your above constituents toilet. I have investigated this case, spoken to our Property Services team and can confirm that this matter is a current legal case in which Mr McMorrow has instructed proceedings against London and Quadrant with regards to his adapted bathroom. Mr McMorrow has also instructed his own mobility planning company to design a new layout for his bathroom more suited to his needs.

London and Quadrant has agreed to discuss and if suitable carry out the revised layout to make the bathroom more suitable for Mr McMorrow’s needs. The timeframes, specification and detail of this work is shared with Mr McMorrow through his solicitor. Please be assured we are in constant discussions with Mr McMorrow’s solicitor and are close to arranging the adaptation works required.

I hope this provides you with the information you require, I can assure you L&Q are doing all we can to resolve this issue as quickly as possible.

Kind Regards

Jane Davis
Regional Manager

* Telephone: 0300 456 9998 Ext: 7101
* Email: jdavis@lqgroup.org.uk
* www.lqgroup.org.uk

[Email signature graphic]

This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof. All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.


email from peter.mitchell@haringey.gov.uk To

Dear Daniel

Ive asked them to clarify that the contractors are going to be paid for the internal works, so that the external works can proceed.

Hopefully one of us will get a satisfactory response.

Ive had an email from L&Q this morning but it is only just a holding response and promises to get back to me shortly.

Regards

Pete

Councillor Peter Mitchell
Cabinet Member for Environment
Councillor for Woodside (Labour)
London Borough of Haringey

Tel: 07811 421 500

River Park House, 225 High Road, Wood Green, N22 8HQ

From: Daniel McMorrow [mailto:dmcmorrow@mage-net.net]
Sent: 29 April 2018 18:23
To: Cllr Mitchell Peter Subject: Re: Complaint Ref: LBH/7299418

Hello Peter

The response fails to address why there was a delay.

The letter about the DFG is all wrong!
I aim to get an answer or ask the LGO

Daniel

On 29 Apr 2018, at 17:24, Cllr Mitchell Peter > wrote:
Dear Daniel

Im pleased to see that the external works have been approved, but the letter doesnt say anything about payment for the internal works. I will ask about that (again).

On the issue of the toilet, Ive had a reply from L&Q to say that Anna Sargeant is looking into the case and will get back to me.

Regards

Pete

Councillor Peter Mitchell
Cabinet Member for Environment
Councillor for Woodside (Labour)
London Borough of Haringey

Tel: 07811 421 500

River Park House, 225 High Road, Wood Green, N22 8HQ

From: Daniel McMorrow [mailto:dmcmorrow@mage-net.net]
Sent: 28 April 2018 14:28
To: FIG >; Cllr Mitchell Peter >
Subject: Re: Complaint Ref: LBH/7299418

Hello

Given the wrong information below and the fact my complaint is about delay in getting the DFG do you wish to change your response?

This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof. All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.


email from fig@haringey.gov.uk To

Dear Mr McMorrow,

Thank you for your email.

I have passed this back to the Adults Service and asked them to address the delay as you requested. You should receive a response shortly.

Yours sincerely,

Zainab Amaneer
Feedback Review Assistant

Haringey Council
Alexandra House, 10 Station Road, Wood Green, N22 7TR

T: 020 8489 1988
zainab.amaneer@haringey.gov.uk

www.haringey.gov.uk
twitter@haringeycouncil
facebook.com/haringeycouncil

Please consider the environment before printing this email

From: Daniel McMorrow [mailto:dmcmorrow@mage-net.net]
Sent: 28 April 2018 14:28
To: FIG ; Cllr Mitchell Peter Subject: Re: Complaint Ref: LBH/7299418

Hello

Given the wrong information below and the fact my complaint is about delay in getting the DFG do you wish to change your response?

This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof. All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.


email from peter.mitchell@haringey.gov.uk To

Dear Daniel

I’m pleased to see that the external works have been approved, but the letter doesn’t say anything about payment for the internal works. I will ask about that (again).

On the issue of the toilet, I’ve had a reply from L&Q to say that Anna Sargeant is looking into the case and will get back to me.

Regards

Pete

Councillor Peter Mitchell
Cabinet Member for Environment
Councillor for Woodside (Labour)
London Borough of Haringey

Tel: 07811 421 500

River Park House, 225 High Road, Wood Green, N22 8HQ

From: Daniel McMorrow [mailto:dmcmorrow@mage-net.net]
Sent: 28 April 2018 14:28
To: FIG ; Cllr Mitchell Peter Subject: Re: Complaint Ref: LBH/7299418

Hello

Given the wrong information below and the fact my complaint is about delay in getting the DFG do you wish to change your response?

This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof. All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.


email from fig@haringey.gov.uk To

Dear Mr McMorrow,

Thank you for your email.

Your complaint is with the Adults Service and your response is due by 4th May 2018.

Yours sincerely,

Zainab Amaneer
Feedback Review Assistant

Haringey Council
Alexandra House, 10 Station Road, Wood Green, N22 7TR

T: 020 8489 3581
zainab.amaneer@haringey.gov.uk

www.haringey.gov.uk
twitter@haringeycouncil
facebook.com/haringeycouncil

Please consider the environment before printing this email

From: Daniel McMorrow [mailto:dmcmorrow@mage-net.net]
Sent: 25 April 2018 10:36
To: FIG
Subject: Re: Complaint Ref: LBH/7299418

The answer I keep getting is “not my department”

Is anyone in charge at Haringey?

On 20 Apr 2018, at 16:50, > > wrote:

Dear Mr Mcmorrow

Your complaint about Rejected Disabled Facilities Grant

Thank you for your email received on 20 April 2018.

Your complaint has been logged under the NHS and Local Authority Statutory Complaints Procedure at Local Resolution. The reference number is: LBH/7299418.

We have asked an appropriate officer to arrange an investigation of your complaint and send a full reply to you by 04 May 2018.

Yours sincerely,

Zainab Amaneer

Feedback Review Assistant

This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof. All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.


email from fig@haringey.gov.uk To


email from fred@pcbyvoice.com To

Hi Brenda,

Many thanks for the confirmation.

All the best,
Fred

On 12/04/2018 09:47, McCoy Brenda wrote:
> Good morning Fred
>
> Good to hear the works have begun and expected to be completed in two weeks. Yes it is protocol for permission to be obtained from the landlord prior to works going ahead. L&Q have given permission for the works to be funded via a DFG.
>
> I have copied Daniel into the email for his information.
>
> Kind regards
>
>
> Brenda McCoy
> Occupational Therapist
> Haringey Council
> Short Term Team, 2nd Floor
> River Park House, 225 High Road, London N22 8HQ
>
> T. 020 8489 1632
> Mobile No: 07816955693
> E. brenda.mccoy@haringey.gov.uk
>
> www.haringey.gov.uk
> twitter@haringeycouncil
> facebook.com/haringeycouncil
>
> Please consider the environment before printing this email.
>
>
>
>
>
>
> —–Original Message—–
> From: Fred Golding [mailto:fred@pcbyvoice.com]
> Sent: 11 April 2018 17:54
> To: McCoy Brenda
> Subject: Daniel M
>
> Hi Brenda,
>
> I hope all is well with you?
>
> I wanted to make you aware that the automation work at Daniel’s property started today, we expect to complete within two weeks.
>
> Daniel raised concern about permission from his landlord (L&Q), he just wanted to check that the relevant permissions had been obtained from them by yourselves prior to us being given the go ahead. This is specifically in relation to the intercom which will obviously be on the front of the property and therefore in a ‘communal’ space with the cable running through the shared entrance hall. Obviously the work will be neat, tidy and won’t impact any other occupants of the building.
>
> I told him that it is highly likely that this has happened but that I would contact you in order to provide confirmation!
>
> If you can let me know then I can inform Daniel.
>
> Many thanks,
> Fred
> This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof. All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.


pcbyvoice.com

Fred Golding

pcbyvoice.com Assistive Technology Solutions

Disabled Home Automation
Environmental Controls
Speech Application Development
Assistive Technology Consultants
Speech Recognition Consultants
Unit 2
Snowhill Business Centre
Snow Hill
Copthorne
West Sussex (UK)
RH10 3EZ
01342 823842
IMPORTANT PLEASE READ: This e-mail and its contents are confidential,
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email from brenda.mccoy@haringey.gov.uk To


email from brenda.mccoy@haringey.gov.uk To

Hello Daniel

L & Q needs to send me a referral, requesting an assessment, reporting what the problems are, and what they have done to try and resolve the issue i.e. the report from the company who assessed and said the bathroom layout is not right.

Regards

Brenda McCoy
Occupational Therapist

Adult Services
Short Term Team
London Borough of Haringey
River Park House
2nd Floor, 225 High Road
Wood Green
London N22 8HQ

Tel: 020 8 489 1632
Mobile No: 07816955693
Email: Brenda.mccoy@haringey.gov.uk

From: Daniel McMorrow [mailto:dmcmorrow@mage-net.net]
Sent: 24 January 2018 12:14
To: McCoy Brenda
Subject: Re: Battery for Arjo hoist

Hello

Can you provide the toilet referral procedure we discussed please.

Mr McMorrow

On 24 Jan 2018, at 10:30, McCoy Brenda > wrote:
Good morning Daniel,

Just to let you know I have received the quote from, Arjo. The quote has been approved and submitted to Medequip to order the equipment.

Regards

Brenda McCoy
Occupational Therapist

Adult Services
Short Term Team
London Borough of Haringey
River Park House
2nd Floor, 225 High Road
Wood Green
London N22 8HQ

Tel: 020 8 489 1632
Mobile No: 07816955693
Email: Brenda.mccoy@haringey.gov.uk

This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof. All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.


email from brenda.mccoy@haringey.gov.uk To

Good morning Daniel,

Just to let you know I have received the quote from, Arjo. The quote has been approved and submitted to Medequip to order the equipment.

Regards

Brenda McCoy
Occupational Therapist

Adult Services
Short Term Team
London Borough of Haringey
River Park House
2nd Floor, 225 High Road
Wood Green
London N22 8HQ

Tel: 020 8 489 1632
Mobile No: 07816955693
Email: Brenda.mccoy@haringey.gov.uk

This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof. All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.


email from sarah.mohamud@samacare.co.uk To


email from noreplyrbcs@haringey.gov.uk To

Dear Mr McMorrow
Thank you for your email.

Please see acceptance letter posted out on the 18/12/2017 requesting 10 cheque or postal order.

Should you need any further assistance please do not hesitate to contact us again.

Kind regards
Theresa
Permit Team
Customer Services

[cid:image001.jpg@01D379B0.4D7318F0]

T. 020 8489 1000
E. concessionary.travel@haringey.gov.uk

www.haringey.gov.uk
twitter@haringeycouncil
facebook.com/haringeycouncil

? Please consider the environment before printing this email

—–Original Message—–
From: Daniel McMorrow [mailto:dmcmorrow@mage-net.net]
Sent: 14 December 2017 14:14
To: Concessionary Travel
Subject: Blue badge

Hello,

I applied for blue badge ref 12691288wgXSDt

Any updates?

Mr McMorrow

This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof. All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.


email from brenda.mccoy@haringey.gov.uk To


email from brenda.mccoy@haringey.gov.uk To


email from brenda.mccoy@haringey.gov.uk To


email from farzad.fazilat@haringey.gov.uk To


email from fig@haringey.gov.uk To

Dear Mr McMorrow,

Thank you for your online form received on 18 September 2017.

Your complaint has been logged under the NHS and Local Authority Statutory Complaints Procedure at Local Resolution.

We have asked an appropriate officer to arrange an investigation of your complaint and send a full reply to you by 02 October 2017.

Yours sincerely,

Simon Dingomal
Feedback Review Officer

Shared Service Centre | Central Team
Haringey Council
10th Floor, Alexandra House, 10 Station Road, Wood Green, London N22 7TR

020 8489 4516
Simon.Dingomal@haringey.gov.uk

www.haringey.gov.uk
twitter@haringeycouncil
facebook.com/haringeycouncil

From: noreply@haringey.gov.uk [mailto:noreply@haringey.gov.uk]
Sent: 16 September 2017 18:45
To: FIG >
Subject: Social Care Complaint e-form feedback

Web reference number

HC-398442

About your complaint

Are you contacting the council because you are unhappy with the outcome of a previous complaint?

N

Is this complaint currently being investigated?

N

Did the event in question occur in the last 12 months?

Y

Are you complaining on behalf of someone else?

N

Customer details

Title

Mr

First name

Daniel

Surname

McMorrow

Address line 1

110A Sylvan Av

Postcode

n22 5hy

Home phone number

110A

Mobile

07725586509

Email

haringey@mage-net.net

Complaint details

Twice on Monday 28th and 4th I contacted IAT about my poor care provider. I explained the care during the week was fantastic, my rugular carer is amazing, but the care at the weekend or when my regular carer is off is sooo bad it’s funny.
Carers don’t do their job at all. Most spend time on the internet or talking on the phone. I’ve made endless complaints to the management.
Unsafe The carers are provided no training at all. On my hoist or manual handling. A few have tried to lift me.
Most carers don’t read my care plan and or record their visit.

Last week my bed was unmade, both urine bottles unemptied. Coffee maker unfiled.
Carer today did not empty my urine bottle or fill my coffee maker and blamed it on the presence of my mother, but had no problem loading youtube.

I called 0208 489 2383 but was told there’s nothing they can do. I’m having to deal with bad care because of Haringey.

Action requested

Appropriate process for changing care providers at weekends.

Additonal information

Uploaded file

none

This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof. All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.


email from noreply@haringey.gov.uk To

Dear Mr McMorrow

Your complaint about the problem with your hoist and also about being told by an officer in IAT that your complaint had to be made in writing

Thank you for your online form and phone call received on 01 August 2017.

We have asked an appropriate officer to arrange an investigation of your complaint and send a full reply to you by 15 August 2017.

Yours sincerely

Jane Selby
Business Change Advisor – Customer Services & Libraries

Haringey Council
River Park House, 225 High Road, London N22 8HQ

020 8489 1971
Jane.selby2@haringey.gov.uk

www.haringey.gov.uk
twitter@haringeycouncil
facebook.com/haringeycouncil

P Please consider the environment before printing this email.

From: noreply@haringey.gov.uk [mailto:noreply@haringey.gov.uk]
Sent: 01 August 2017 12:27
To: FIG
Subject: Social Care Complaint e-form feedback

Web reference number

HC-390858

About your complaint

Are you contacting the council because you are unhappy with the outcome of a previous complaint?

N

Is this complaint currently being investigated?

N

Did the event in question occur in the last 12 months?

Y

Are you complaining on behalf of someone else?

N

Customer details

Title

Mr

First name

Daniel

Surname

McMorrow

Address line 1

110A Sylvan Avenu

Postcode

N22 5HY

Home phone number

Mobile

07725586509

Email

haringey@mage-net.net

Complaint details

On6^th July I reported a problem with my hoist to my OT. The back wheel is getting stiff it is not going in the direction it’s pushed/pulled offten bangs in to walls.

I was agreed with my OT that mediquip would come look see if it could be repaired or replace it. As it’s a non standard item my OT believed if it need to be replaced she would need to
goto panel

I said I would be happy to try a standard hoist, it’s been 5 years since I tried one if it’s adequate a special hoist would not be required.

Mediquip came out a WEEK later to take photos because they did not know what it was!

Mediquip then texted my mother they would be here to fix it. They never turned up so I called them. A Appointment was made and confirmed by sms for Friday 28th July
at 4pm as no one had attended I called them, was told firstly an engineer ha come but got no response.Then they said It can’t be fixed.

I called IAT as medquip need an order for a replacement! My OT on leave, as such IAT said they can’t help as giving my a hoist without as assessment could be a risk.
He said someone would call me Monday. No one called! Tuesday 1st August I called IAT again the lady said the manager would call me, today 12:30 no one has called!

My intention is to complete the complaint process and should the response be unsatisfactory i’ll go to the LGO.

Action requested

fix the hoist and provide assurance if it breaks I won’t wait weeks for a fix

Additonal information

Uploaded file

none

This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof. All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.


email from feedback@haringey.gov.uk To

Dear Mr McMorrow

Your complaint about the problem with your hoist and also about being told by an officer in IAT that your complaint had to be made in writing

Thank you for your online form and phone call received on 01 August 2017.

We have asked an appropriate officer to arrange an investigation of your complaint and send a full reply to you by 15 August 2017.

Yours sincerely

Jane Selby
Business Change Advisor – Customer Services & Libraries

Haringey Council
River Park House, 225 High Road, London N22 8HQ

020 8489 1971
Jane.selby2@haringey.gov.uk

www.haringey.gov.uk
twitter@haringeycouncil
facebook.com/haringeycouncil

P Please consider the environment before printing this email.

From: noreply@haringey.gov.uk [mailto:noreply@haringey.gov.uk]
Sent: 01 August 2017 12:27
To: FIG
Subject: Social Care Complaint e-form feedback

Web reference number

HC-390858

About your complaint

Are you contacting the council because you are unhappy with the outcome of a previous complaint?

N

Is this complaint currently being investigated?

N

Did the event in question occur in the last 12 months?

Y

Are you complaining on behalf of someone else?

N

Customer details

Title

Mr

First name

Daniel

Surname

McMorrow

Address line 1

110A Sylvan Avenu

Postcode

N22 5HY

Home phone number

Mobile

07725586509

Email

haringey@mage-net.net

Complaint details

On6^th July I reported a problem with my hoist to my OT. The back wheel is getting stiff it is not going in the direction it’s pushed/pulled offten bangs in to walls.

I was agreed with my OT that mediquip would come look see if it could be repaired or replace it. As it’s a non standard item my OT believed if it need to be replaced she would need to
goto panel

I said I would be happy to try a standard hoist, it’s been 5 years since I tried one if it’s adequate a special hoist would not be required.

Mediquip came out a WEEK later to take photos because they did not know what it was!

Mediquip then texted my mother they would be here to fix it. They never turned up so I called them. A Appointment was made and confirmed by sms for Friday 28th July
at 4pm as no one had attended I called them, was told firstly an engineer ha come but got no response.Then they said It can’t be fixed.

I called IAT as medquip need an order for a replacement! My OT on leave, as such IAT said they can’t help as giving my a hoist without as assessment could be a risk.
He said someone would call me Monday. No one called! Tuesday 1st August I called IAT again the lady said the manager would call me, today 12:30 no one has called!

My intention is to complete the complaint process and should the response be unsatisfactory i’ll go to the LGO.

Action requested

fix the hoist and provide assurance if it breaks I won’t wait weeks for a fix

Additonal information

Uploaded file

none

This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof. All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.


email from noreply@haringey.gov.uk To

Hi Daniel –

Please see OT spec attached.

Regards.

Michael Adekunle
Adaptations Surveyor

[cid:image001.jpg@01D13696.2D481CB0]

Adaptations, Haringey Council,
8th Floor, River Park House,
225 High Road, Wood Green,
London N22 8HQ
Tel: 07870892037
michael.adekunle@haringey.gov.uk

www.haringey.gov.uk
twitter@haringeycouncil
facebook.com/haringeycouncil
P please consider the environment before printing this e-mail.

This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof. All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.


email from michael.adekunle@haringey.gov.uk To

Hi Daniel –

Please see OT spec attached.

Regards.

Michael Adekunle
Adaptations Surveyor

[cid:image001.jpg@01D13696.2D481CB0]

Adaptations, Haringey Council,
8th Floor, River Park House,
225 High Road, Wood Green,
London N22 8HQ
Tel: 07870892037
michael.adekunle@haringey.gov.uk

www.haringey.gov.uk
twitter@haringeycouncil
facebook.com/haringeycouncil
P please consider the environment before printing this e-mail.

This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof. All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.


email from brenda.mccoy@haringey.gov.uk To

Hi Daniel

I hope I have the correct email.

In regards to our telephone conversation, where you advised of the difficulty that L&Q have sourcing a contractor to supply a system to meet your needs, can you request that home safe include a quote for the intercom system , for consideration at panel.

Kind regards

Brenda McCoy
Occupational Therapist
Haringey Council
River Park House, 225 High Road, London N22 8HQ

T. 020 8489 1632
E. brenda.mccoy@haringey.gov.uk

www.haringey.gov.uk
twitter@haringeycouncil
facebook.com/haringeycouncil

Please consider the environment before printing this email.

This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof. All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.


email from feedback@haringey.gov.uk To


email from benefits@haringey.gov.uk To

Dear Mr Mcmorrow,

I am writing in response to your email received on 27/01/2017, apologies for the delay in responding to you.

If your rent has increased or is going to increase please send us proof of this, this can be a new tenancy agreement if you have one or a rent increase letter from your landlord.

You can scan and email this document to us or send it via post to; London Borough of Haringey, PO BOX 10505, Wood Green, N22 7WJ

Regards

Mr F Grubb
Shared Service Centre | Benefits Service

This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof. All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.


email from martha.price@haringey.gov.uk To

Dear Daniel,

Just to update you, I have contacted L&Q Housing Team today via telephone and sent them an email regarding the intercom still not being installed. They have confirmed that the request from Holly Walker OT back in December 2016 was received and sent to the relevant team however, they could not confirm why it has not yet been completed.

They have requested that I send the recommendation again to them which I have done and I have requested it is completed urgently.

Kind regards

Martha Price
Occupational Therapy Duty Officer

Haringey Council
River Park House, 225 High Road, London N22 8HQ

T. 020 8489 1976

E. martha.price@haringey.gov.uk

www.haringey.gov.uk
twitter@haringeycouncil
facebook.com/haringeycouncil

Please consider the environment before printing this email.

This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof. All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.


email from holly.walker@haringey.gov.uk To


email from holly.walker@haringey.gov.uk To


email from holly.walker@haringey.gov.uk To


email from feedback@haringey.gov.uk To

Dear Mr McMorrow

Your compliment about the Integration and Personalisation Team

Thank you for your email. We are very pleased to hear about your good experience of our services.

I have recorded your nomination on our feedback database. A senior manager will send a letter of congratulations to the staff member(s) who provided the good service.

If we judge this to be an exceptional case, the staff member(s) may be nominated for a Haringey Stars award.

Yours sincerely

Deborah Cooke
Business Change Advisor

[cid:image001.png@01D17863.E9F2BD70]
[cid:image005.jpg@01D23500.84C12BD0]

—–Original Message—–

From: Daniel McMorrow [mailto:dmcmorrow@mage-net.net]

Sent: 09 December 2016 15:38

To: Cllr Waters Ann; Walkley Nick

Cc: Brokerage Team; Adamou Christina; IAT

Subject: Hello

Ann,

My initial impression of Haringey, was amazing! As Ive explained when I moved a bed was arranged in a few hours.

Last night I was insulted by the owner of my care provider. By 1400 today a new care provider has been arranged, and Im waiting for their phone call.

This service is amazing! And everyone involved has my deepest thanks

I hope Ive copied nick.walkley@haringey.gov.uk into this email. She should be very proud of the work done.

Daniel McMorrow

______________________________________________________________________

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______________________________________________________________________
This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof. All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.
______________________________________________________________________
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______________________________________________________________________


email from christina.adamou@haringey.gov.uk To

Hi Daniel,
Hope your well. Just spoke to Kamino care and Kandhra ( kaye) and Margaret informed me that they came to see you today and said everything is going well?
With regards,
Christina Adamou
Social Worker
tel 020 8489-3056
Adults Team
225 River park House High Road
London N22 8HQ

______________________________________________________________________
This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof. All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.
______________________________________________________________________
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email from christina.adamou@haringey.gov.uk To


email from christina.adamou@haringey.gov.uk To


email from christina.adamou@haringey.gov.uk To


email from info@verityhealthcare.org.uk To


email from holly.walker@haringey.gov.uk To


email from christina.adamou@haringey.gov.uk To


email from holly.walker@haringey.gov.uk To


email from ann.waters@haringey.gov.uk To


email from holly.walker@haringey.gov.uk To

Hi Daniel,

Would it help if I request the hand set is lowered or moved to a different location? Or is the reason it is difficult for you to use due to the fact you find it difficult to operate with your hands?

The reason I am asking this is you may meet the criteria for environmental control service see link below. I am not entirely sure though, they would need to assess you and will also need support from your GP. Have a look at the link and let me know if you would like me to refer you for an assessment.

https://www.thh.nhs.uk/services/reces/index.php

Also regarding your toilet, The L&Q contractor has said they want to reposition the toilet plinth before installing the Geberit are you aware of this and do you know where they want to reposition the toilet to?

Thanks,
Holly

Holly Walker
Occupational Therapist
Part Time (Tues, Weds & Thurs)

Haringey Council
River Park House, 225 High Road, London N22 8HQ

T. 020 8489 1836
E.holly.walker@haringey.gov.uk

www.haringey.gov.uk
twitter@haringeycouncil
facebook.com/haringeycouncil

P Please consider the environment before printing this email.

From: Daniel McMorrow [mailto:dmcmorrow@mage-net.net]
Sent: 09 November 2016 17:31
To: Walker Holly
Cc: Adamou Christina
Subject: Re: Hello

Hello,

There is a voice intercom, however
a. The hand set are not very easy to use, due to location.
b. I frequently drop the when using.

I’ve been referred for an alarm however they want me to pay. A finical assessment needs to be done.
I’m also not yet contributing to my care.

Is there an appeal process for intercom?

Daniel

On 9 Nov 2016, at 16:08, Walker Holly > wrote:
Hi Daniel and Christina,
Daniel I am a little bit confused do you have a voice intercom system in place? If this is the case then you should be able to find out who is at the door by asking them. Let me know if this is not the case and I can request this through L&Q but otherwise I cannot request a video entry system as a voice intercom system should met your needs. If there are issues with the volume and both doors opening at the same time then you should raise this with L&Q.
I did refer you for a safe and sound pendant falls alarm back in September, have you heard from them?
May I ask if L&Q have put the replacement Geberit toilet in?
Thanks,
Holly

Holly Walker
Occupational Therapist
Part Time (Tues, Weds & Thurs)

Haringey Council
River Park House, 225 High Road, London N22 8HQ

T. 020 8489 1836
E.holly.walker@haringey.gov.uk

www.haringey.gov.uk
twitter@haringeycouncil
facebook.com/haringeycouncil

P Please consider the environment before printing this email.

From: Adamou Christina
Sent: 07 November 2016 14:42
To: Walker Holly
Cc: ‘Daniel McMorrow Mage’
Subject: RE: Hello

Hi Holly,
Can Daniel have any type of intercom system if not a video entry phone system?
With regards,
Christina

From: Daniel McMorrow Mage [mailto:dmcmorrow@mage-net.net]
Sent: 07 November 2016 13:46
To: Walker Holly; Adamou Christina
Subject: Re: Hello

Hello
introduction Christina Adamou is my social worker. Christina Holly is my OT.

I’m asking for a video entry phone for a number of reasons.
My current entry phone makes me jump as you can’t control the volume. I’ve already split hot coffee on myself.
Secondly at most important I’m unaware of who I’m letting in! My front door is unlocked.
As the current systems opens both doors and confuses people. I have to physically open my door and I can’t do that if it’s locked.
I’m unable to make people leave, unlike Bromley I have no alarm.
If Haringey insist on not recommending one please put in writing why not and beware to accept liability of any injuries I get as a result.

Daniel

On 2 Nov 2016, at 14:44, Walker Holly > wrote:
Hi Daniel,
I hope you are ok! Sorry for the delayed response. I wouldnt normally recommend a camera entry phone as it is not standard equipment and I cant clinically justify why you would need this over the standard door entry system. You may have to consider arranging this privately if it is something you feel you need.
Good news is L&Q have approved the plans for the ramp and secure private access through your garden so we can go ahead with applying for the grant now. You will be contacted by the team here to complete the DFG paperwork.
L&Q have advised me that they are replacing the Geberit any update on this from your end?
Thanks,
Holly

Holly Walker
Occupational Therapist
Part Time (Tues, Weds & Thurs)

Haringey Council
River Park House, 225 High Road, London N22 8HQ

T. 020 8489 1836
E.holly.walker@haringey.gov.uk

www.haringey.gov.uk
twitter@haringeycouncil
facebook.com/haringeycouncil

P Please consider the environment before printing this email.

From: Daniel McMorrow Mage [mailto:dmcmorrow@mage-net.net]
Sent: 26 October 2016 12:36
To: Walker Holly
Subject: Hello

Hello,

Sorry to be a pain. I’ve just burnt my hand and lower arm.
I was making coffee, and the doorbell rang and I throw the hot coffee all over the place!

I’ve ask L&Q to change the entry phone to one with a camera but they need to to recommend it!

Daniel

______________________________________________________________________
This email has been scanned by the Symantec Email Security.cloud service.
For more information please visit http://www.symanteccloud.com

______________________________________________________________________
This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof. All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.
______________________________________________________________________
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______________________________________________________________________

______________________________________________________________________
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______________________________________________________________________
This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof. All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.
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This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof. All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.
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email from holly.walker@haringey.gov.uk To

Hi Daniel and Christina,
Daniel I am a little bit confused do you have a voice intercom system in place? If this is the case then you should be able to find out who is at the door by asking them. Let me know if this is not the case and I can request this through L&Q but otherwise I cannot request a video entry system as a voice intercom system should met your needs. If there are issues with the volume and both doors opening at the same time then you should raise this with L&Q.
I did refer you for a safe and sound pendant falls alarm back in September, have you heard from them?
May I ask if L&Q have put the replacement Geberit toilet in?
Thanks,
Holly

Holly Walker
Occupational Therapist
Part Time (Tues, Weds & Thurs)

Haringey Council
River Park House, 225 High Road, London N22 8HQ

T. 020 8489 1836
E.holly.walker@haringey.gov.uk

www.haringey.gov.uk
twitter@haringeycouncil
facebook.com/haringeycouncil

P Please consider the environment before printing this email.

From: Adamou Christina
Sent: 07 November 2016 14:42
To: Walker Holly
Cc: ‘Daniel McMorrow Mage’
Subject: RE: Hello

Hi Holly,
Can Daniel have any type of intercom system if not a video entry phone system?
With regards,
Christina

From: Daniel McMorrow Mage [mailto:dmcmorrow@mage-net.net]
Sent: 07 November 2016 13:46
To: Walker Holly; Adamou Christina
Subject: Re: Hello

Hello
introduction Christina Adamou is my social worker. Christina Holly is my OT.

I’m asking for a video entry phone for a number of reasons.
My current entry phone makes me jump as you can’t control the volume. I’ve already split hot coffee on myself.
Secondly at most important I’m unaware of who I’m letting in! My front door is unlocked.
As the current systems opens both doors and confuses people. I have to physically open my door and I can’t do that if it’s locked.
I’m unable to make people leave, unlike Bromley I have no alarm.
If Haringey insist on not recommending one please put in writing why not and beware to accept liability of any injuries I get as a result.

Daniel

On 2 Nov 2016, at 14:44, Walker Holly > wrote:
Hi Daniel,
I hope you are ok! Sorry for the delayed response. I wouldnt normally recommend a camera entry phone as it is not standard equipment and I cant clinically justify why you would need this over the standard door entry system. You may have to consider arranging this privately if it is something you feel you need.
Good news is L&Q have approved the plans for the ramp and secure private access through your garden so we can go ahead with applying for the grant now. You will be contacted by the team here to complete the DFG paperwork.
L&Q have advised me that they are replacing the Geberit any update on this from your end?
Thanks,
Holly

Holly Walker
Occupational Therapist
Part Time (Tues, Weds & Thurs)

Haringey Council
River Park House, 225 High Road, London N22 8HQ

T. 020 8489 1836
E.holly.walker@haringey.gov.uk

www.haringey.gov.uk
twitter@haringeycouncil
facebook.com/haringeycouncil

P Please consider the environment before printing this email.

From: Daniel McMorrow Mage [mailto:dmcmorrow@mage-net.net]
Sent: 26 October 2016 12:36
To: Walker Holly
Subject: Hello

Hello,

Sorry to be a pain. I’ve just burnt my hand and lower arm.
I was making coffee, and the doorbell rang and I throw the hot coffee all over the place!

I’ve ask L&Q to change the entry phone to one with a camera but they need to to recommend it!

Daniel

______________________________________________________________________
This email has been scanned by the Symantec Email Security.cloud service.
For more information please visit http://www.symanteccloud.com

______________________________________________________________________
This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof. All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.
______________________________________________________________________
This email has been scanned by the Symantec Email Security.cloud service.
For more information please visit http://www.symanteccloud.com
______________________________________________________________________

______________________________________________________________________
This email has been scanned by the Symantec Email Security.cloud service.
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______________________________________________________________________
This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof. All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.
______________________________________________________________________
This email has been scanned by the Symantec Email Security.cloud service.
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______________________________________________________________________


email from christina.adamou@haringey.gov.uk To

Hi Holly,
Can Daniel have any type of intercom system if not a video entry phone system?
With regards,
Christina

From: Daniel McMorrow Mage [mailto:dmcmorrow@mage-net.net]
Sent: 07 November 2016 13:46
To: Walker Holly; Adamou Christina
Subject: Re: Hello

Hello
introduction Christina Adamou is my social worker. Christina Holly is my OT.

I’m asking for a video entry phone for a number of reasons.
My current entry phone makes me jump as you can’t control the volume. I’ve already split hot coffee on myself.
Secondly at most important I’m unaware of who I’m letting in! My front door is unlocked.
As the current systems opens both doors and confuses people. I have to physically open my door and I can’t do that if it’s locked.
I’m unable to make people leave, unlike Bromley I have no alarm.
If Haringey insist on not recommending one please put in writing why not and beware to accept liability of any injuries I get as a result.

Daniel

On 2 Nov 2016, at 14:44, Walker Holly > wrote:
Hi Daniel,
I hope you are ok! Sorry for the delayed response. I wouldnt normally recommend a camera entry phone as it is not standard equipment and I cant clinically justify why you would need this over the standard door entry system. You may have to consider arranging this privately if it is something you feel you need.
Good news is L&Q have approved the plans for the ramp and secure private access through your garden so we can go ahead with applying for the grant now. You will be contacted by the team here to complete the DFG paperwork.
L&Q have advised me that they are replacing the Geberit any update on this from your end?
Thanks,
Holly

Holly Walker
Occupational Therapist
Part Time (Tues, Weds & Thurs)

Haringey Council
River Park House, 225 High Road, London N22 8HQ

T. 020 8489 1836
E.holly.walker@haringey.gov.uk

www.haringey.gov.uk
twitter@haringeycouncil
facebook.com/haringeycouncil

P Please consider the environment before printing this email.

From: Daniel McMorrow Mage [mailto:dmcmorrow@mage-net.net]
Sent: 26 October 2016 12:36
To: Walker Holly
Subject: Hello

Hello,

Sorry to be a pain. I’ve just burnt my hand and lower arm.
I was making coffee, and the doorbell rang and I throw the hot coffee all over the place!

I’ve ask L&Q to change the entry phone to one with a camera but they need to to recommend it!

Daniel

______________________________________________________________________
This email has been scanned by the Symantec Email Security.cloud service.
For more information please visit http://www.symanteccloud.com

______________________________________________________________________
This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof. All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.
______________________________________________________________________
This email has been scanned by the Symantec Email Security.cloud service.
For more information please visit http://www.symanteccloud.com
______________________________________________________________________

______________________________________________________________________
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For more information please visit http://www.symanteccloud.com

______________________________________________________________________
This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof. All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.
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email from holly.walker@haringey.gov.uk To

Hi Daniel,
I hope you are ok! Sorry for the delayed response. I wouldn’t normally recommend a camera entry phone as it is not standard equipment and I can’t clinically justify why you would need this over the standard door entry system. You may have to consider arranging this privately if it is something you feel you need.
Good news is L&Q have approved the plans for the ramp and secure private access through your garden so we can go ahead with applying for the grant now. You will be contacted by the team here to complete the DFG paperwork.
L&Q have advised me that they are replacing the Geberit – any update on this from your end?
Thanks,
Holly

Holly Walker
Occupational Therapist
Part Time (Tues, Weds & Thurs)

Haringey Council
River Park House, 225 High Road, London N22 8HQ

T. 020 8489 1836
E.holly.walker@haringey.gov.uk

www.haringey.gov.uk
twitter@haringeycouncil
facebook.com/haringeycouncil

P Please consider the environment before printing this email.

From: Daniel McMorrow Mage [mailto:dmcmorrow@mage-net.net]
Sent: 26 October 2016 12:36
To: Walker Holly
Subject: Hello

Hello,

Sorry to be a pain. I’ve just burnt my hand and lower arm.
I was making coffee, and the doorbell rang and I throw the hot coffee all over the place!

I’ve ask L&Q to change the entry phone to one with a camera but they need to to recommend it!

Daniel

______________________________________________________________________
This email has been scanned by the Symantec Email Security.cloud service.
For more information please visit http://www.symanteccloud.com
[cid:image001.jpg@01D23517.3BD7E410]

______________________________________________________________________
This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof. All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.
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email from christina.adamou@haringey.gov.uk To


email from christina.adamou@haringey.gov.uk To

Thanks Daniel.

From: Daniel McMorrow Mage [mailto:dmcmorrow@mage-net.net]
Sent: 17 October 2016 15:34
To: Adamou Christina
Subject: Fwd: Care Plan

Try again.

Begin forwarded message:
From: Daniel McMorrow Mage >
Date: 17 October 2016 at 15:26:47 BST
To: Christina Adamou >
Subject: Care Plan
Hello

Attached is my last care plan from my last care provider Abacus.

+44 7596 784816 is the mobile of the manager I call. Pearl.

Daniel McMorrow

______________________________________________________________________
This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof. All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.
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email from fig@haringey.gov.uk To

Dear Mr McMorrow,

Thank you for completing our feedback e-form.

If you would like to raise a complaint about the customer service you received from the Integrated Access Team, we ask that you provide some more information. Please provide some further details of your complaint, such as what was said that made you feel they were unsympathetic. Please also tell is the time you called, and if possible the name of the person you spoke to.

Please note that we are unable to investigate your complaint until we receive this information.

Yours sincerely,

Claire Gunn
Feedback Review Officer
Shared Service Centre / Central Team

Haringey Council
6th Floor River Park House, 225 High Road, London N22 8HQ

T. 020 8489 2576
E. claire.gunn@haringey.gov.uk

www.haringey.gov.uk
twitter@haringeycouncil
facebook.com/haringeycouncil

P Please consider the environment before printing this email.

From: noreply@haringey.gov.uk [mailto:noreply@haringey.gov.uk]
Sent: 04 October 2016 14:40
To: FIG
Subject: Social Care Complaint e-form feedback

Web reference number

HC-343759

About your complaint

Are you contacting the council because you are unhappy with the outcome of a previous complaint?

N

Is this complaint currently being investigated?

N

Did the event in question occur in the last 12 months?

Y

Are you complaining on behalf of someone else?

N

Customer details

Title

Mr

First name

Daniel

Surname

McMorrow

Address line 1

Flat 110a Sylvan Avenue

Postcode

N22 5HY

Home phone number

Mobile

07725586509

Email

haringey@mage-net.net

Complaint details

I contacted Haringey on 3rd of October 2016 and was given the contact details of my Social Worker. I left her a voicemail. Asking her to call me.

On 4th October 2016 I called back. I’ve recently moved from Bromley. Bromley are due to pay for my care for six weeks, I’ve had no assessment from Haringey and am very worried about this.
Your IAT member just dismissed my concerns and did not seam that sympatic to my feeling.

Bromley have been negligent in handling this move and only told you 3 days before I moved of my needs.

Action requested

Your IAT need to be a bit more compassionate when answering the phone. Passing someone to someone else without answering any questions is pointless.

Additonal information

Uploaded file

none

______________________________________________________________________
This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof. All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.
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email from noreply@haringey.gov.uk To

Dear Mr McMorrow

Thank you for contacting Customer Services.

The required documents and evicence in support of your claim can be submitted on your behalf by someone else. Please ask them to ensure that they obtain a receipt.

Should you require any further assistance please do not hesitate to contact customer.services@haringey.gov.uk

Regards

Pam Soopramanien
Service Officer

Haringey Council
River Park House, 225 High Road, London N22 8HQ

T. 020 8489 1000
E. customer.services@haringey.gov.uk

www.haringey.gov.uk
twitter@haringeycouncil
facebook.com/haringeycouncil

P Please consider the environment before printing this email.

[cid:image001.png@01D17863.E9F2BD70]

—–Original Message—–
From: noreply@haringey.gov.uk [mailto:noreply@haringey.gov.uk]
Sent: 21 September 2016 14:13
To: Customer Services
Subject: WGE (HC-341224) – Evidence

[DETAILS]

A new enquiry from the website

Enquiry reference number: HC-341224

Date and time submitted: 21/09/2016, 14:12

Subject of enquiry: Evidence

Details of enquiry: I’ve made an online claim for HB and Councile Tax Support, the list of edviance you need is aviable, however as a disabled man I can not attend in person to hand these documents over is someone allowed to do this for me?

Do you want to be contacted about your enquiry?: Y

Contact Name: Mr Daniel McMorrow

Telephone Number: 07725586509

Email Address: dmcmorrow@mage-net.net

[ENQUIRY_TYPE]

WGE (HC-341224) – Evidence

[EFORM_REF]

HC-341224

______________________________________________________________________
This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof. All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.
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email from noreplyrbcs@haringey.gov.uk To

Dear Mr McMorrow

Thank you for contacting Customer Services.

The required documents and evicence in support of your claim can be submitted on your behalf by someone else. Please ask them to ensure that they obtain a receipt.

Should you require any further assistance please do not hesitate to contact customer.services@haringey.gov.uk

Regards

Pam Soopramanien
Service Officer

Haringey Council
River Park House, 225 High Road, London N22 8HQ

T. 020 8489 1000
E. customer.services@haringey.gov.uk

www.haringey.gov.uk
twitter@haringeycouncil
facebook.com/haringeycouncil

P Please consider the environment before printing this email.

[cid:image001.png@01D17863.E9F2BD70]

—–Original Message—–
From: noreply@haringey.gov.uk [mailto:noreply@haringey.gov.uk]
Sent: 21 September 2016 14:13
To: Customer Services
Subject: WGE (HC-341224) – Evidence

[DETAILS]

A new enquiry from the website

Enquiry reference number: HC-341224

Date and time submitted: 21/09/2016, 14:12

Subject of enquiry: Evidence

Details of enquiry: I’ve made an online claim for HB and Councile Tax Support, the list of edviance you need is aviable, however as a disabled man I can not attend in person to hand these documents over is someone allowed to do this for me?

Do you want to be contacted about your enquiry?: Y

Contact Name: Mr Daniel McMorrow

Telephone Number: 07725586509

Email Address: dmcmorrow@mage-net.net

[ENQUIRY_TYPE]

WGE (HC-341224) – Evidence

[EFORM_REF]

HC-341224

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This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof. All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.
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email from ann.waters@haringey.gov.uk To

Dear Daniel,

I understand that Haringey Social services have been in touch with you and indeed with Bromley and are supposed to be ready to take over from Bromley at the end of the 6 weeks. I do hope everything goes well. I passed back your positive comments on the service when you moved in so hope this will encourage them.
But do let me know if there are any issues and I will anyway drop in and see you and see what’s happening if that’s ok.
Best wishes

Ann

Cllr Ann Waters
Labour Councillor for Woodside Ward
London Borough of Haringey
07854 002470

______________________________________________________________________
This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof. All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.
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This email has been scanned by the Symantec Email Security.cloud service.
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email from noreply@haringey.gov.uk To

Thank you for submitting your enquiry. Our standard for replying to your enquiry is 10 working days from the day we receive your enquiry, although we will try to respond to you sooner.Below is the information you have supplied and your unique reference number.

Enquiry reference number: HC-341224
Date and time submitted: 21/09/2016, 14:12

Subject of enquiry: Evidence
Details of enquiry: I’ve made an online claim for HB and Councile Tax Support, the list of edviance you need is aviable, however as a disabled man I can not attend in person to hand these documents over is someone allowed to do this for me?
Do you want to be contacted about your enquiry?: Y

Your name: Mr Daniel McMorrow
Your Telephone Number: 07725586509
Your Email Address: dmcmorrow@mage-net.net

______________________________________________________________________
This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof. All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.
______________________________________________________________________
This email has been scanned by the Symantec Email Security.cloud service.
For more information please visit http://www.symanteccloud.com
______________________________________________________________________


email from ann.waters@haringey.gov.uk To


email from ann.waters@haringey.gov.uk To


email from ann.waters@haringey.gov.uk To


email from ann.waters@haringey.gov.uk To


email from ann.waters@haringey.gov.uk To


email from westc2@parliament.uk To

Dear Daniel,

Thank you for your emails. I haven’t heard back from the Disability Unit unfortunately, and have sent a further letter to them last week to follow up. I have also followed up with the Local Government and Social Care Ombudsman regarding your complaint, and have received an update advising that an apology and explanation has been sent to you regarding their delay in allocating your case. It has been explained that your case is still being processed and you should hear from an investigator in due course. Please do let me know if you haven’t heard from investigator in a month’s time and I will be happy to follow up again.

Regarding Royal Mail’s policy of leaving postal deliveries on the floor, if you would like me to I would be very happy to raise this with them directly on your behalf. I am aware that Royal Mail were previously trying to identify a way of delivering your post that takes into account your disability, and I would be happy to follow up with them if you think it would be helpful, as it is really disappointing to hear that this has not happened. I will also raise my concerns that despite having over a year to identify alternative Covid-safe solutions to leaving post on the floor, Royal Mail has still not done this.

I will of course let you know once I have heard back from the Disability Unit, and please do let me know if you think it would be helpful for me to contact Royal Mail.

Best wishes,

Catherine
Catherine West – Member of Parliament for Hornsey & Wood Green
Tel: 020 7219 6141
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From: Daniel McMorrow
Sent: 22 June 2021 10:58
To: WEST , Catherine (2nd Mailbox)
Subject: Re: Confidential: Case 20014081 update (Case Ref: ZA10480)

I’d like an update

Published by

Daniel McMorrow

37 Year old disabled geek,