Haringey

Housing Health and Safety Rating System – An Exercise in passing the buck

An issue Occurred in my Flat on 12/07/2021 That in my view required a Knowledgeable-Person to look at.
Due to issues in my wetroom in 2016-2018 I was aware of HHSRS.


Housing Health and Safety Rating System

The housing health and safety rating system ( HHSRS ) is a risk-based evaluation tool to help local authorities identify and protect against potential risks and hazards to health and safety from any deficiencies identified in dwellings.
Tackling these hazards will make housing healthier and safer to live in

I got a response on
In the email () they state I get response BY

I mention this conversation to make this observation.
My Complaint was acknolwaged on and answered on so 15ish working hours later?

In the Response () blame
Private Sector Housing Team deal with assessments of residential dwellings under Housing Health and Safety Rating System (HHSRS).

I mention this conversation to make this observation.
From my understanding the responsibility for HHSRS is that of Environmental Health

In the Response ( they state
Their records found no recent contact from you nor a request for the HHSRS having been referred to them previously.

I mention this conversation to make this observation.
I was contacting Environmental Health their published number is 020 8489 1000 I have a 34 minute 48 second call to that number record on my phone.

In the email-Conversation with Councillor Peter Mitchell On (here)
In the email-Conversation with MP On (here)

I mention this conversation to make this observation.
On I forwed my MPs Comment to corporate.feedback@haringey.gov.uk
The Response ( was written by Sue Dyos Acting Feedback Manager Corporate and Customer Services. So comments about No Records are indctive of a lack of managment within the Corporate and Customer Services.

In the email ( we are told the complaint has been assigned to Adult Social Care Complaints Policy

I mention this conversation to make this observation.
responsibility for HHSRS is that of Environmental Health or Private Sector Housing Team neither of these departments Are within In Adult Social Sevice Directorate
It also a a major effive on the complaint as Adult Social Care have a one stage complaints process.


email from dmcmorrow@mage-net.net To

I love being ignored.


email from dmcmorrow@mage-net.net To

I want an update!


email from dmcmorrow@mage-net.net To

I will ask once more for an acknowledgement of the stage two request.Mr McMorrow


email from dmcmorrow@mage-net.net To

Dead end. I’m just really ready to give up.
Every little request becomes a nightmare.
Haringey just don’t help.
L&Q care about money.


email from dmcmorrow@mage-net.net To

If I get another call making EXCUSES for Haringeys incompetent we will have a major problem!
If a Councillor is given the wrong information it’s a mistake.
Mr McMorrow


email from dmcmorrow@mage-net.net To

So no response AGAIN.no call as promised about the inspection and the other party
(my landlord) have submitted their survey to the court.So I’ve submitted my HHSRS conversation with haringey
to show I’m not being obstructive
Mr McMorrow


email from dmcmorrow@mage-net.net To

http://www.mage-net.net/haringey/2/
My response please review at stage 2Mr McMorrow


email from dmcmorrow@mage-net.net

I’ll publish all my evidence as this appears the best way to get action.
McMorrow


email from corporate.feedback@haringey.gov.uk

Dear Mr McMorrow,
Your complaint that Haringey have failed to perform a HHSRS (Housing health and safety rating system) check in your property.
Thank you for giving us an opportunity to investigate your complaint.

Having made enquiries I understand that our Private Sector Housing Team deal with assessments of residential dwellings under Housing Health and Safety Rating System (HHSRS).

Their records found no recent contact from you nor a request for the HHSRS having been referred to them previously.
They will therefore be in contact with you to progress this. it is unclear from your email below,
(which we accepted as this complaint), of whom you claim to have made the previous request for the check to occur.
Therefore based on the information you have provided, and as far as your complaint being that we havent conducted
a HHRSR, I do not find we have been at fault over this.
If you have additional information you wish to share, or are unhappy with my response, you can ask our
Corporate Feedback Team to review your complaint at the Independent Review stage of our internal complaints procedure.
Information about this is on our website
You should tell us what you remain dissatisfied about and what you want us to do to put things right. This normally has
to be done within six months of this response.
You can contact us by email: Corporate.Feedback@haringey.gov.uk
Yours sincerely,
Sue Dyos
Acting Feedback Manager
Corporate and Customer Services
Haringey Council


email from dmcmorrow@mage-net.net

Was this a difficult question?


email from dmcmorrow@mage-net.net

The HHSRS complaint is being looked at by Adult Social Services Manager? Under the one stage Adult Social Care Complaint Policy or as a representative of Haringey?
Mr McMorrow


email from leaders.casework@haringey.gov.uk

Dear Mr McMorrow,
I have received confirmation from the acting feedback manager that they have logged a new stage 1 complaint
regarding the lack of HHSRS, and referred this to Adults’ Social Care managers.
The issue of the bathroom is now with the Ombudsman. They have submitted enquiries and the case is being
handled by a member of the Corporate Feedback Team. There is no current stage 2.

Regards,
Georgina Landers
Executive Assistant and Caseworker to the Leader on behalf of Cllr Peray Ahmet


email from dmcmorrow@mage-net.net


email from dmcmorrow@mage-net.net

Then we shall log complaints against Peray Ahmet, leaders department and the individual my MP spoke
with all for inaction.A complaint against Feedback team is also required as I should not have to chase a complaint
I was told on Twitter that they had asked for a response at least twice.Please note I’m unlikely to agree with the
stage 1 complaint response as I’ve never agreed with a Stage 1 complaint before.
My intention is still to present Haringey’s failure to the court.
Mr McMorrow


email from corporate.feedback@haringey.gov.uk

Please view this email in a HTML compatible viewer.


email from dmcmorrow@mage-net.net

Due to late response, comments by my MP and my landlord this was a stage two request.
I’m not interested in discussing this I’m telling you.
Mr McMorrow


email from corporate.feedback@haringey.gov.uk

Dear Mr McMorrow
Your complaint about Haringey have failed to perform a HHSRS (Housing health and safety rating system) check in your property.
Thank you for your email received on . Your complaint has been logged with the reference LBH/11381921.
Please accept our apologies for this late acknowledgement.
We have asked

an appropriate officer to arrange an investigation of your complaint and send a full replyto you by .

Important Comment

At the current time our response may be delayed due to urgent operational responses to dealing with Covid-19 priorities. We apologise in advance for any inconvenience this may cause, and would like to assure you
that we do remain committed to responding to your complaint and will respond as soon as we are able.

Funny how C/ Tax or my Care Bill is never delayed
Yours sincerely,
Corporate Feedback Team


email from dmcmorrow@mage-net.net

From this email I can see I was chasing on 23rd July!
I’ve researched the legal aspects of HHSRS
https://www.legislation.gov.uk/ukpga/2004/34/part/1/chapter/1/crossheading/procedure-for-assessing-housing-conditions
I should submit a invoice for my time, effort and frustration.
But the below is currently making my cry with laughter


email from leaders.casework@haringey.gov.uk

Dear Mr McMorrow,
Following your email to the Leader on the afternoon of 29 July we raised a further enquiry into the current
status of your case, and the HHSRS check on your home. As yet we have not received a response to this.
I apologise that I did not send a holding response to you previously.
We will be in touch again when we receive this response.
Regards,
Georgina Landers
Executive Assistant and Caseworker to the Leader on behalf of Cllr Peray Ahmet


email from dmcmorrow@mage-net.net


email from dmcmorrow@mage-net.net

I wasn’t cc’ing Peter as he was on holiday but welcome back. Peter had checked the HHSRS and like you explained that Haringey don’t do that for HA properties.
This isn’t correct https://england.shelter.org.uk/housing_advice/repairs/health_and_safety_standards_for_rented_homes_hhsrs
I complained to Haringey about this on 26th (see bottom of email)Since I’ve had nothing.
I’ve chased via email and twitter. I’ve asked The Leader and her department for update and had nothing.
You will see below my My MP said

“Council Cabinet Member for Housing and Leader of the Council for urgent action to be taken.”
Yet nothing! From L&Q point their lawyer was going to update me 29th. I’m still waiting! I had a survey done and
From your earlier email the refer to the damage as minor. Today I was expecting the roofers to install the
scaffolding and inspect the roof, however all that’s been done is the scaffolding.
Daniel


email from dmcmorrow@mage-net.net

I WAS CONCERNED MORE WITH MY SEVERAL COMPLAINTS TO HARINGEY.
THE LEADER, AND LEADERS DEPARTMENTI strongly urge the MP for haringey to consider the suitability of the Haringey
leadership. Last week I expressed my gratitude for assistance I’m left feeling this was premature.
Mr McMorrow


email from lucia.dasneves@haringey.gov.uk

Daniel
I hope you dont mind me copying in cllr Mitchell, since he has engaged with this issue with you too.
Im not sure if an HHSRS inspection will help you. My understanding is that in practice they are usually undertaken in
private rented property, not with HAs. Happy to be contradicted. But I do understand that you want the council to take up
the case with L&Q. I and Peter have advocated strongly on your behalf with L&Q. And will continue to do so.
But responses have not been quick in coming, as weve seen.
Have you had confirmation of your complaint to Haringey on the use of the HHSRS inspections?
Thanks,
Lucia das Neves
Haringey Labour councillor for Woodside Ward
Cabinet member for health, social care and wellbeing


email from lucia.dasneves@haringey.gov.uk

Not related


email from dmcmorrow@mage-net.net

At some point your stupidity will bite you on the bum.
In court I’m going to be extremely pleased to present to the judge my requests and present your nothing
Mr McMorrow


email from dmcmorrow@mage-net.net

HelloIn the past I expressed that I was more interested in lessons being learnt from my complaint.I have changed my MindI’ve been trying to get Haringey to respond since 12th July 2021.I’m now pushing for them to be held accountable.Mr McMorrow


email from dmcmorrow@mage-net.net

As no one from Haringey have responded. And my My MP said”Council Cabinet Member for Housing and Leader of the Council for urgent action to be taken.”This complaint is being made at stage two.All these requests are going to be presented to the court.Mr McMorrow


email from dmcmorrow@mage-net.net

My current HHSRS enquiries are for a legal process against my landlord.Do haringey council really want me explaining to a judge how difficult it was to get this done?Mr McMorrow


email from peter.mitchell@haringey.gov.uk

Not related


email from dmcmorrow@mage-net.net

Not relevant


email from dmcmorrow@mage-net.net


email from peter.mitchell@haringey.gov.uk

Not relevant


email from peter.mitchell@haringey.gov.uk

Not relevant


email from lucia.dasneves@haringey.gov.uk

Not relevant


email from dmcmorrow@mage-net.net


email from dmcmorrow@mage-net.net

They know the Ombudsman is hesitant to act without the first being given a chance to fix the complaint.
With my last legal challenge they apparently lost my disrepair Protocol letter but seemed to recall what it stated…
Enjoy your holiday
Daniel


email from peter.mitchell@haringey.gov.uk

Not relevant


email from peter.mitchell@haringey.gov.uk

Not relevant


email from dmcmorrow@mage-net.net

I’ve pressed I feel the only option is legal now.
Daniel


email from dmcmorrow@mage-net.net

Your job is impossible if you’re given the wrong information
https://england.shelter.org.uk/housing_advice/repairs/health_and_safety_standards_for_rented_homes_hhsrs
Daniel


email from peter.mitchell@haringey.gov.uk

Thanks, though it does say that in the case of a Housing Association you may be asked to contact them directly.
I will raise this but probably the best strategy is to press L&Q to reply to the email sent by Cllr das Neves
and I will liaise with her.
Regards
Councillor Peter Mitchell
Labour Member for Woodside Ward
London Borough of Haringey


email from peter.mitchell@haringey.gov.uk

Dear Daniel
I understand that you were asking whether your flat should be assessed for safety given that water had been running down the walls close to electrics. I have spoken to someone in the Council who says that they only inspect Council properties and that it would be a matter for L&Q to assess your flat. I know that is not the answer you were looking for as there is an issue about getting them to address the problem in a timely manner. I don’t believe that Cllr Lucia das Neves has had a reply to her email.
The Council person also said that they would not normally move someone out of a property unless the electrics, or part ofthe electrical system, was not working. Is that the case with you or is everything working at the moment?
Regards
Councillor Peter Mitchell
Labour Member for Woodside Ward
London Borough of Haringey


email from lucia.dasneves@haringey.gov.uk

Not Relevant


email from dmcmorrow@mage-net.net

I’ve spoken to upstairs and she has one spot on her celine.The damage to My hallway makes no senseDaniel


email from dmcmorrow@mage-net.net


email from peter.mitchell@haringey.gov.uk

Published by

Daniel McMorrow

37 Year old disabled geek,

%d bloggers like this: