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Legal Aid

    They are bureaucratic and ultimately unhelpful organization.

    The cowboys

    They caused this nightmare and are true idiots. They won’t take responsibility for it.

    Legal Aid Agency (LLA)

    is a very bad model. The aim is to help with legal fees so justice can be available to everyone. However you apply for legal aid, Lawyers do work on your case. If you are assessed by the

    Legal Aid Agency (LLA)

    as not being eligible you become liable for the Costs of your lawyer. If like me you’re assessed but have to contribute and had not been informed properly of this, you are still liable. said …
    It is, therefore, my decision that the firm’s handling of Mr McMorrow’s Legal Aid has been poor
    Yet the

    Legal Aid Agency (LLA)

    found nothing wrong. The invoice was for work done between and . So On I fire your firm as I have lost faith in your ability. You issue me a bill acknowledgment 147 days later on and finaly submit to the

    Legal Aid Agency (LLA)

    On . 250 days from submitting to myself

    Comments likke the above enrage me!

    The USB Key with the audio recordings of my phone calls came. With a letter! I was supprised as the Letter that was posted with the USB Key contained a password
    The posted the "password" to the usb key with the usb key. 
    Like locking your front door and leaving the key in the lock.

    The USB

    Unencrypted files with an “encrypted” zip File

    Subbmitted Legal Aid Agency (LAA) Complaint-2020-02-04
    I am again asked to explain what I feel is missing. I am unaware of the data The Legal Aid Agency (LAA) holds on me. I have request my entier-case file The files below are only noted as The Legal Aid Agency (LAA) have referred to them.
    The

    Legal Aid Agency (LLA)

    expect me to know the data they hold on me!

    The

    Legal Aid Agency (LLA)

    disclose and addational 3 files.

    The

    The ICO

    finaly relase the inverstgation report, into the

    Legal Aid Agency (LLA)

    handling or my SARs. My feeling on The

    ICO

    are not something I am shy of expressing.

    Phoned the

    The Legal Ombudsman

    to check they had my complaint. As I was given no notification. I was told it could be 12 weeks! before it get allocated.

    Submitted my second complaint to

    The Legal Ombudsman

    Gave up waiting for

    Legal Aid Agency (LLA)

    have made a Formal Complaint to

    Information Commissioner’s Office (ICO)

    Submitted my formal complaint, with a valid reason to expedite.

    – Can you advise what files you believe are missing?

    I currently have an outstanding debt so if I got to the

    Information Commissioner’s Office (ICO)

    this debt need to be paused You have given me notes about phone calls. When I asked for communication. The notes are not even transcripts but a summary. They also fail as they use acronyms that are not explained. A breach. You provided me “7 Solicitor’s claim.pdf” this appears to be only part of civ claim 1 As I am using my SAR to make a complaint against my lawyer for a bill Claim1 is important. This complaint is for the Legal Ombudsman and Solicitors Regulation Authority. I am happy to inform them you won’t cooperate. You refer in my complaint response to “substantive amendment” But no substantive amendment was disclosed in my SAR response of 12th August 2019 so having it and not disclosing is a breach of GDPR.. Mr McMorrow
    Can you advise what files you believe are missing

    Phoned the MOJ about the poor service for Legal Aid Agency

    Our complaints process has now been exhausted.

    Dear Mr. McMorrow, Our complaints process has now been exhausted. If you are dissatisifed with this response and wish to pursue the matter further then you have the right to make a complaint to the

    Parliamentary and Health Service (PHSO)

    through your local Member of Parliament. The Ombudsman is a free service; it makes final decisions on complaints that have not been capable of being resolved by a government department or Agency. By law, the Ombudsman service can only look at complaints about UK government departments and agencies if they have been referred by an MP. There is further information available on the

    Parliamentary and Health Service (PHSO)

    website www.ombudsman.org.uk/making-complaint It is important that you take the matter to the MP as soon as you receive our final response to your complaint, as there are time limits for the Ombudsman service to look into complaints. If you don’t know who your local MP is, go to findyourmp.parliament.uk for more information, or contact the House of Commons Information Office on
    Our complaints process has now been exhausted

    1.6: Revocation of the certificate

    When a certificate is revoked the client must be given 21 days to consider the bill and make any representations, as they have a financial interest in the costs. Therefore, if the certificate was revoked either less than 21 days before or any time after the bill has been submitted (to us for assessed bills or to the court for bills where they are the assessing body), the claim will be rejected unless there is documentation confirming the client has seen a copy of the bill and has no objections. This will be a priority reject unless there is another valid reject reason.

    For assessed bills the date the Claim1/1A certification is signed should be used to determine whether the provider would have had the opportunity to send the client the bill and allow 21 days to pass. For taxed bills, the financial interest certification at the back of the bill will need to be completed to determine whether the client has been sent a copy of the bill. This will not apply where the client already had a financial interest by virtue of the statutory charge applying or contributions paid, as the client should already have been provided with the bill

    Revocation of the certificate

    An Extremaly early respons to my Stage Two Complaint. This was not due till

    I got an SMS asking me to contact LCS. They have recieved my stage two formal complaint and ICS should be suspended.

    First letter about this debt.

    Stage two Formal Complaint.

    The below extracts from the response that highlight the incompetence for the

    Legal Aid Agency (LLA)

    .
    As you are aware, your emergency cover was date limited to the period and The date limit was imposed because your solicitors did not submit a substantive amendment when required to do so. Following a ‘reinstate certificate request’, submitted by the solicitor on , we reopened the certificate and the required substantive amendment was provided.
    A final bill was then submitted by your solicitor . Please note, there is no time limitation for providers to submit a final bill. The work they successfully claimed for was undertaken between the dates of your emergency cover only. We did not pay the solicitor for any work outside of these dates.
    Following the payment of the final bill, we then referred this matter to our debt recovery unit (as explained in your original offer letter). At that stage, you were informed that your solicitor’s claim had been paid and you would have to set up a payment plan to address the liability.
    With reference to your Subject Access Request: You have asked why you were not provided with copies of your telephone calls after you were informed that all calls to the agency are recorded? Copies of your calls were not requested in your SAR correspondence so were not provided in response.
    See comment above.

    We’ve not sent the response, it’s with the complaints team.

    We sent the response, we just don’t know-how.

    – Response from Costs Draft Person Ms E Harper

    Thank you for your letter (undated). The work undertaken was clearly set out in the bill sent to you on 18th July 2018. Any query regarding the bill should have been raised within 21 days of it being sent to you as clearly set out in the letter sent, however we received no objections. When you did not accept the offer of Legal Aid work relating to your matter, work was discontinued. We trust this answers your query. Any questions relating to the payment of money due should be directed to the

    Legal Aid Agency (LLA)

    as our involvement in this matter has now concluded.
    Costs Draft Person

    Stage One Formal Complaint.

    SAR Response of 13 files

    Submitted a SAR Request.

    Published by

    Daniel McMorrow

    37 Year old disabled geek,