The LGO are another cog whose ultimate job is to confuse and bemuse. They provide as little info as possible usually in a bizarre manner as to confuse. They quote law but they interpret it how they like and you can’t challenge them.
Thank you for submitting your complaint.
If you have not heard from us within the next 10 working days, please call us on 0300 061 0614 quoting your name and postcode, and an advisor will be happy to help.
Please do not reply to this email
Your Reference is 37825 submitted on
email from J.Beck@coinweb.lgo.org.uk To dmcmorrow@mage-net.net
Our ref: 20 014 081
(Please quote our reference when contacting us and, if using email, please put the number in the email subject line)
Dear Mr McMorrow
Complaint about London Borough of Haringey
Thank you for the information you provided.
Why we are writing to you
I have assessed your complaint to see whether we can and should investigate it.
I have decided we should consider it further and have passed it to our Investigation Team.
Catherine West MP has asked for an update on your complaint so I have sent her a copy of this email.Technically I have never give the LGO permission to share my information with anyone.
email from N.Nys@coinweb.lgo.org.uk To dmcmorrow@mage-net.net
Your ref:
Our ref: 20 014 081
(Please use this reference number when contacting us. If using email, please put the number in the email subject line)
Dear
Complaint about London Borough of Haringey
Please see the attached letters.
Yours sincerelyNathalie Nys InvestigatorComplaint by Mr D McMorrow of 110a Sylvan Avenue, London, N22 5HY
states
“Please send me the information and any comments on the complaint by “
an extra 20 working days. 110 days from submitting the complaint.
email from dmcmorrow@mage-net.net To N.Nys@coinweb.lgo.org.uk
When was our phone conversation?
Mr McMorrow
email from dmcmorrow@mage-net.net To N.Nys@coinweb.lgo.org.uk
I can see .
So 12 working days later you ask for evidence and give them till the end of August.
During this delays I’m still at risk from the fault. I am not happy!
Mr McMorrow
email from dmcmorrow@mage-net.net To N.Nys@coinweb.lgo.org.uk
Hello Is an update available?
Daniel
email from N.Nys@coinweb.lgo.org.uk To dmcmorrow@mage-net.net
Please note that I am on leave until .
12 working daysI will respond to your email when I return. If your query is urgent, please contact
our team coordinator, Ms Sandhu on J.Sandhu@coinweb.lgo.org.uk .Nathalie Nys Investigator
email from dmcmorrow@mage-net.net To J.Sandhu@coinweb.lgo.org.uk
Where is my case ?
email from J.Sandhu@coinweb.lgo.org.uk To dmcmorrow@mage-net.net
I am currently on leave. I will return to work on
If the matter is urgent please email
A.Thackray@coinweb.lgo.org.uk or contact her on 0330 403 4749
email from dmcmorrow@mage-net.net To A.Thackray@coinweb.lgo.org.uk
I want an update I am being passed from pillar to post!
email from A.Thackray@coinweb.lgo.org.uk To dmcmorrow@mage-net.net
Your ref:
Our ref: 20 014 081
(Please use this reference number when contacting us. If using email, please put the number in the email subject line)
Dear Mr McMorrow
Complaint about London Borough of Haringey
Further to your recent emails, you will be aware that Ms Nys is away from the office until
.
She will contact you with an update as soon as can after her return.
Yours sincerelyAngela Thackray Team CoordinatorI asked for an UPDATE.Mr Nys is away she said to contact Ms Sandhu.
Ms Sandhu is also away she said to conctact Mrs Thackray>
Mrs Thackray tells me Ms Nys is away!
email from dmcmorrow@mage-net.net To A.Thackray@coinweb.lgo.org.uk
I’m afraid that is unacceptable.
You can’t have a caseworker on Annual Leave for 3 weeks and not have her case load progressed.
I came to the LGO back in March
Mr McMorrow
email from dmcmorrow@mage-net.net To A.Thackray@coinweb.lgo.org.uk;J.Sandhu@coinweb.lgo.org.uk
No comments?
email from dmcmorrow@mage-net.net To A.Thackray@coinweb.lgo.org.uk
Update?
email from E.Lerwill@coinweb.lgo.org.uk To dmcmorrow@mage-net.net
06 September 2021
Your ref:
Our ref: 20 014 081
(Please use this reference number when contacting us. If using email, please put the number in the email subject line)
Dear Mr McMorrow
Complaint about London Borough of Haringey
I amNathalie Nysline manager, and have been made aware of your recent emails.
A copy of our internal complaints details can be found here:
Complaints about our service – Local Government and Social Care Ombudsman
You can email details of your complaint direct to me,
and I will respond to you under our compaints process.
Yours sincerelyEvan Lerwill Assistant Ombudsman0330 403 4755
email from dmcmorrow@mage-net.net To A.Thackray@coinweb.lgo.org.uk;catherine.west.mp@parliament.uk
Please provide me with the internal complaints procedure
Mr McMorrow
email from dmcmorrow@mage-net.net To E.Lerwill@coinweb.lgo.org.uk
My complaint is my caseworker is away for an extended period.
Her last update was she was again giving the Council along time to supply supporting
documents This additional time expired in August I’m after an update.
A caseworker can’t go on extended leave without having their case load managed by someone.
This effectively is giving the council yet more time I came to you in good faith and so far its
been a headache.
A judicial review of your process should be done as a matter of urgency.
Mr McMorrow
email from E.Lerwill@coinweb.lgo.org.uk To dmcmorrow@mage-net.net
Dear Mr McMorrow
Due to other commitmentsand priorities, I am unable to respondto emails as quickly as
you would like. I am to respond to all my emails within five working days.
In response to your query, there is no appeal against my decision not to reallocate your
complaint – it would not be an efficientuse of time and resource, as the new investigator
would have to familiarise themselves with the case.
Our staff our entitled to take leave, and it would not possible for them to finish all their
cases before taking leave, because of the time and complexity involved in investigative work.
Ms Nys will assume the investigation on her return.This is my final email on the matter, and we will not respond to further email from you about this issue.
Thank you for your understanding.
Yours sincerelyEvan Lerwill Assistant Ombudsman
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