Haringey OT/Adult Social Care

In September 2022 at a Adults & Health Scrutiny Panel I accused Haringey Council of having removed the humanity from Aid & Adaptations process and Haringey Council in General. I further stated Haringey Council had no understanding of the need for Equipment. That they just see an Inventory Item, an expense, not a lifeline.

do NOT like being chanlledge, told they are wrong or being held accountable.
On 18th August 2021 I was given incorrect advice By The OT. The God Complex prevented them from listening to my comments, I was put in a position of having to waste my time proving them WRONG

On 01st September 2023 after a lot of effort the Wheelchair Service attended my home
I demonstrated the issue so they could see the problem and not rely on my description.
On 15th September 2023 a Letter was sent with the observations from the above appointment.

After being HUMILIATED you would think Haringey Council would behave and try to cooperate. However you would also be WRONG
A ward councillor had also doubled-down on my need for an electric wheelchair.
On 19th September 2023 I forwarded the Original comments and the Letter , , and an individual within Haringey. Who was a mistake On my part (but they never responded)
On 26th September 2023 I chased , , , , the email of 19th September 2023
On 28th September 2023 I forwarded the complaint to
A Legal position with responsibilities set out in Law.

An entire trilogy could be written about the farse that is LBH/14492523

• That makes the Complaint Acknowledgment LATE
• That makes the Complaint Response LATE
• That makes the Complaint Response irreverent to the complaint made

On 04th October 2023 responded to LBH/14492523.
It was a complete work of fiction, a complete white wash, more evidance she is in need of her p45
With comments such as

Clearly that is now no longer a feasible option.

It was never an option the OT didn't listen to my objections regarding the electric wheelchair. Both in being eligible and my physical health concerns (self-propelling myself accounts for the majority of my exercise). The response fails to address that I was ignored, my feelings and lived experience over the entire debacle wasn't deemed relevant by Haringey Council, The OT and Now The Service Director. (i'd only been disabled 12 years) The response also attempts to remove Haringey Concil's duty of care and shift responcibility for the lift to my Physo

More importantly an an Adult Social Care Complaint, has a single stage.

I responded on 04th October 2023 I chased on 5th,10th & 12th I tadinational Haringey Council style the response received at 16:34 was a Tolkienesque work of fiction. That never actually address the problems but gave multiple excuse that give credibility to my p45 claims. The individual who responded is away so nothing will be done till Monday at the earliest

This case involves NRS

My Disability equipment (Hoist) broke on 10 July 2023. @haringeycouncil, LG & SC Ombudsman, and

I have expressed my concerns about Haringey Council to Catherine West on multiple occasions The Royal Borough of Kensington and Chelsea commissioned @NRSHealthcare to deal with such equipment I've had 5 different excuses why it's not been fixed. The Royal Borough of Kensington and Chelsea don't appear to have a process for dealing with complaints.

On 24 July 2023 my complaint against NRS Was accepted as LBH/14268323 This was made on 17 July 2023 so the acknowledgment was LATE. A Response was due by 31 July 2023. as per the complaint policy.

On 28 June 2023 I received an email from Kirsten Webb using the Corporate.Feedback@haringey.gov.uk Saying they needed more time and response would be received 14th August 2023.

This is completely unacceptable