com_11055

Written by: Daniel McMorrow (dmcmorrow@mage-net.net)
  • Submitted
  • Response Due
  • Submitted
  • Response Actual

Background

This complaint was submitted by Daniel McMorrow.

Acknowledgment

Because the complaint was never formally acknowledged, key details regarding its scope and handling cannot be ascertained. Furthermore, since no target response date was provided, it cannot be definitively established whether the eventual response was overdue.

Response

  1. Stage One

  2. Stage Two

    I would firstly like to acknowledge that your Stage 2 complaint was not responded to within the expected timeframe and that there has been a prolonged period without communication or updates. We recognise that this delay may have added to your frustration and distress and may have impacted your trust in our complaints process. We sincerely apologise for both the delay and the way your complaint was managed.

    — Acknowledgement email [Feedback and Resolution Team]

Advocate

No advocate exists within the Haringey Council for this type of complaint ASC complaints

Ombudsman

Despite the multiple admitted mistakes it’s extremely unlikely the LGSCO will do anything of substance to hold Haringey Council accountable. From other interactions it’s also extremely unlikely Haringey’s Scrutiny Committees will do anything of substance to hold Haringey Council accountable. So very much a case of picking my battles i reluctantly consider this complaint CLOSED

Outcome

I really don't know any more