No Stage Two for Adult Social Care (ASC) Complaints
Background
The Adult Social Care (ASC) department failed to meet statutory response deadlines under the direction of Jo Baty.
Protracted delays and partial responses operate exclusively in Haringey Council's favour, frustrating the complaints procedure and undermining the
principles of administrative fairness.
`The LGO won’t accept a complaint with an incomplete or absent stage one response. Currently a complaint can be accepted after 16 Weeks (referred to as 16-week rule)
Justice delayed is justice denied
Timeline
— Initial Contact
Rosemary Lamb (Social Worker, Central Locality Assessment Team) emails me regarding the "New care agency" and provides her direct contact details.
— Out of Office
Rosemary Lamb sends an automated reply stating she is out of the office until 1 April 2026.
— Complaint Received
The formal grievance concerning care agency issues is submitted to Haringey Council.
— Official Acknowledgement
Elliza Uddin (Feedback & Resolutions Officer) logs the grievance under reference COM/10293 with a target response date of 8 May 2026.
The response was due today, yet no response.
— Formal Complaint Letter Drafted
I write a formal complaint letter detailing the council's failure to respond to COM/10293 by the deadline and requesting updated policies on managing response times.
— Formal Complaint Letter Submitted
A secondary formal complaint is submitted regarding the non-response to Corporate Feedback, CCing Jay Khan, Jo Baty and Pauline McMorrow.
Still no response. I am seeking permission to seek assistance from the LGSCO.
Email sent to Tracy Park (CCing Jo Baty and Jay Khan), demanding permission to escalate directly to the Local Government Ombudsman (LGO) and asking for the
identity of the officer responsible for procedural compliance.
— Final Follow-Up
I email Tracy Park again, warning that I will involve the LGO under the 16-week rule due to continuous lack of assistance and missed deadlines.
— Automated Response
An out-of-office auto-reply is generated by Jo Baty (Director of Adult Social Care), signposting urgent daytime matters to Tracy Park.
RB [Advocate] contacted Feedback@haringey.gov.uk to raise concerns with two separate complaints.
I replied to both feedback@haringey.gov.uk raising similar concerns with COM/11152 and COM/10293.
Almost a month after RB [Advocate] & my emails to contact, Lara Taiwo responded.
I have reviewed the case history and can confirm that responses have been issued for both complaints: COM/11152 – Response sent on 16 July COM/10293 – Response sent on 8 June If you have not received these responses, please let me know and I will arrange for copies to be reissued to you.
— Lara Taiwo [Feedback and Resolution Team]
The acknowledgement email (24 April 2026) specified a response date of 8 May 2026 [10 Working days].
The alleged response date of 8 June 2026 [30 Working days]. Would have been a full month late.
The council's assertion fails to acknowledge that written records clearly show I was still actively chasing a response well after the alleged 8 June 2026 response date.
The assertion also fails to address the multiple unanswered follow-up emails sent on 11 June 2026 (two emails), 15 June 2026, and 7 August 2026.
Furthermore, if a response had genuinely been issued as claimed, what was the stated justification for opening the subsequent complaint (COM/11152)?
COM/11152 simply logs the statutory deadline breach of COM/10293.
Advocate
Haringey Council provides no internal advocacy pathway for Adult Social Care statutory complaints,
leaving complainants to navigate procedural delays without independent representation.