Haringey Council Performance
Written by: Daniel McMorrow (dmcmorrow@mage-net.net)Background
Haringey Council has a major aversion to accountability.
The LGO are extremely slow, bureaucratic and appear spineless.
The following case studies, show particularly dismissive and unhelpful communications received from Haringey Council: https://www.mage-net.net/article/lbh-14568923 and the subsequent follow-up https://www.mage-net.net/article/lbh-14984624 These demonstrate an institutional disregard for accountability, especially when confronted by the ombudsman.
The LGO are extremely slow, bureaucratic and appear spineless.
The following case studies, show particularly dismissive and unhelpful communications received from Haringey Council: https://www.mage-net.net/article/lbh-14568923 and the subsequent follow-up https://www.mage-net.net/article/lbh-14984624 These demonstrate an institutional disregard for accountability, especially when confronted by the ombudsman.
Response
Stage Two
A performance metric I’ve always stood by is putting things right. In a large organisation it’s almost a certainty things will go wrong. I use the fix of these mistakes as a measure of the organisation. On 19 June 2026Thank you for getting in touch with us. This is confirmation that we have received your Stage 2 escalation. We’re currently experiencing a high number of cases, so it may take up to eight weeks before your complaint is allocated to a case officer. In the meantime, we’ve let the relevant service area know so they can start looking into things.
Thank you for getting in touch with us. This is confirmation that we have received your Stage 2 escalation. We’re currently experiencing a high number of cases, so it may take up to thirteen weeks before your complaint is allocated to a case officer. In the meantime, we’ve let the relevant service area know so they can start looking into things.
Letter 2024
Letter 2025
