Delay to responding to Complaint - COM/10293

This complaint was about the lack of response to Your complaint about New care agency issues

I would like to raise a formal complaint Regarding lack of response to format complaint COM_10293 I would initially like a response to COM_10293 In light of the formal complaint raised regarding the lack of response, please provide assurances to prevent a recurrence of this issue. Additionally, please share your updated policies and procedures detailing how adherence to complaint deadlines will be managed moving forward

Was Acknowledge on 1982-10-18 by XXX
The Acknowedgement refers to appropriate officer but fails to identify this person, so questions of appropriateness need to be raised.
The acknowledgement faile to state is the Complaint was an ASC Complaint or not.

Was Acknowledge on 2026-07-16 16:18:00 by Vicky Murphy

The response was received AFTER the deadline set in the Acknowledgment

The response also incorrectly advised the wrong escalation procedure.
This has been attributed to the responding person using the wrong template in the response.
I discus the issue Wrong escalation procedure AKA Wrong Template

No advocate exists within the Haringey Council for this type of complaint ASC complaints

I officaly contacted on Monday 18 Oct 1982

Ombudsman started their investigation on Monday 18 Oct 1982

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