Delay to responding to Complaint - COM/10293
Written by: Daniel McMorrow (dmcmorrow@mage-net.net)- Submitted
- Never Acknowledged
- Response Actual (58) days
- No Stage Two for Adult Social Care (ASC) Complaints
Background
This complaint was about the lack of response to Your complaint about New care agency issues
I would like to raise a formal complaint Regarding lack of response to format complaint COM_10293 I would initially like a response to COM_10293 In light of the formal complaint raised regarding the lack of response, please provide assurances to prevent a recurrence of this issue. Additionally, please share your updated policies and procedures detailing how adherence to complaint deadlines will be managed moving forward
Acknowledgment
Was never acknowledge
Response
Because the complaint was never acknowledged, it’s impossible to provide statics
The actual response was typical avoidance of Haringey.
It once again apologised for a delay then gave an excuse without demonstrating anything had been put in place to mitigate the problem from occurring again.
Advocate
No advocate exists within the Haringey Council for this type of complaint ASC complaints
Ombudsman
I officially contacted the on
The Ombudsman have not started their investigation. So no update.
The Ombudsman has not yet published the investigation
Outcome
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.
Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.
Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur.
Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.