Hoist - Safeguarding
Written by: Daniel McMorrow (dmcmorrow@mage-net.net)- Submitted
- Acknowledged
- Response Due
- Response Actual (9) days
Background
The focus of this complaint was the lack of service and maintenance contract on my sara plus ( https://www.mage-net.net/view/hoist ) not the lack of accountability over the NRS.
My concern was about me relaying on unsupported equipment. How I'd cope should the equipment fail.
My concern was about me relaying on unsupported equipment. How I'd cope should the equipment fail.
Acknowledgment
The Complaint was acknolwedged on
Response
The response conclusion...
At this time, it has been concluded that the situation does not meet safeguarding criteria, as there is no evidence of abuse or neglectThis shuts down any conversation. It wasn't a discussion or informal chat it was a definitive No
Ombudsman
I approched the Local Government and Social Care Ombudsman on
I was given the Refrance number.
The complaint is currently at the Assessment Stage. They will spend Weeks (or MONTHS ) Trying to decide if the complaint is something they can investigate. This is despite Haringey Council having signposted me to them and there being no other organisations to deal with the complaint. If the complaint is accepted it will be MONTHS before the investigation
The complaint is currently at the Assessment Stage. They will spend Weeks (or MONTHS ) Trying to decide if the complaint is something they can investigate. This is despite Haringey Council having signposted me to them and there being no other organisations to deal with the complaint. If the complaint is accepted it will be MONTHS before the investigation