Haringey Council continued and sustained failure with regards to complaints

  • Submitted
  • Acknowledged
  • Response Due
  • Response Actual
  • No Stage Two for Adult Social Care (ASC) Complaints

Background

I wanted to understand how Haringey Council seems to avoid accountability for The extremely bad complaint handling
  • ...highly complicated.
  • ... incredibly slowly.
  • ...outcomes are often inadequate.
What safeguards had been established to guard the complaint process?.

Acknowledgment

Was Acknowedge on 2026-02-23 09:08:00 by Rochelle Cassell using the group email haringeycom@infreema?on.co.uk
The Acknowedgement refers to appropriate officer but fails to identify this person, so questions of appropriateness need to be raised.
The acknowledgement then bizarrely informed me of the LGO escalation. At this stage just adds confusion.

Response

No ALT
Was due by Thursday 19 Feb 2026 was recived Tuesday 03 Mar 2026
Was signed by Simon Dingomal Feedback & Resolutions Team Leader using a group email address.

It’s ironic a complaint about bad performance with complaints would itself be late

No ALT
It Introduces COM/7189 as an example but blame the stage two delay on a mistake
COM/7189 was a total cluster fudge from start to finish.
I’ve said multiple times with a genuine mistake a fix should take days. The delay only benefits Haringey Council.

Advocate

No advocate exists within the Haringey Council for this type of complaint ASC complaints

LGO

Outcome