Haringey Council Ignored Advocate Request Complaint

  • Submitted
  • Acknowledged
  • Response Due
  • Response Actual
  • No Stage Two for Adult Social Care (ASC) Complaints

Background

In 23. I asked for an advocate. Jan 24. I complained as not been given one. LGO refused to investigate, saying i'd been given a list. The 'charities' on the list don't provide advocates for Adult Social Care. So I'm stuck

Acknowledgment

Was Acknowledge on 2024-03-08 13:37:00 by Thaddeus Saunders
The Acknowedgement refers to appropriate officer but fails to identify this person, so questions of appropriateness need to be raised.
The acknowledgement confirms We have logged your complaint under NHS and Local Authority Statutory Complaints Procedure at Local Resolution so ASC Complaint

Response

Unfortunately

Advocate

No advocate exists within the Haringey Council for this type of complaint ASC complaints

Ombudsman

I officaly contacted # Local Government and Social Care Ombudsman on They refused on
Summary: We will not investigate Mr B’s complaint about the Council’s delay in providing him with information about access to advocacy services. This is because the Council has apologised for the oversight, explained what happened and provided Mr B with the information he requested. We could achieve no more.

Read the Local Government Ombudsman Decision 23 021 116

Outcome

The LGSCO Was not interested is the accuracy of the list supplied by Haringey Council
The lack of investigation also never explored Kirsten acting as a go-between between me and ASC.