- Submitted
- Acknowledged
- Response Due
- Response Actual
- No Stage Two for Adult Social Care (ASC) Complaints
Background
In 23. I asked for an advocate.
Jan 24. I complained as not been given one. LGO refused to investigate, saying i'd been given a list.
The 'charities' on the list don't provide advocates for Adult Social Care. So I'm stuck
Acknowledgment
Was Acknowledge on 2024-03-08 13:37:00 by
Thaddeus Saunders
The Acknowedgement refers to appropriate officer but fails to identify this person, so questions of appropriateness need to be raised.
The acknowledgement confirms We have logged your complaint under NHS and Local Authority Statutory Complaints Procedure at Local Resolution so ASC Complaint
The Acknowedgement refers to appropriate officer but fails to identify this person, so questions of appropriateness need to be raised.
The acknowledgement confirms We have logged your complaint under NHS and Local Authority Statutory Complaints Procedure at Local Resolution so ASC Complaint
Response
Advocate
No advocate exists within the Haringey Council for this type of complaint ASC complaints
Ombudsman
I officaly contacted # Local Government and Social Care Ombudsman on
They refused on
Read the Local Government Ombudsman Decision 23 021 116
Summary: We will not investigate Mr B’s complaint about the Council’s delay in providing him with information about access to advocacy services. This is because the Council has apologised for the oversight, explained what happened and provided Mr B with the information he requested. We could achieve no more.
Read the Local Government Ombudsman Decision 23 021 116
Outcome
The LGSCO Was not interested is the accuracy of the list supplied by
Haringey Council
The lack of investigation also never explored Kirsten acting as a go-between between me and ASC.
The lack of investigation also never explored Kirsten acting as a go-between between me and ASC.