Your complaint regarding issues with Housing Benefit and being signposted to use online services when not able to

• Submitted 29 July 2022
• Acknowledged 2 Augest 2022
• Acknowledged Response None
• Actual Response 23 Augest 2022 LATE

• Submitted 23 Augest 2022
• Acknowledged 6 September 2022
• Acknowledged Response 28 September 2022
• Actual Response 29 September 2022 LATE

Background

With this complaint, several mistakes had been made, wrong dates, late response, lies and half-truths. The original complaint was made via a phone call on 29 July 2022 I covered serveral issues The major issue was an email id sent on 29 July 2022 to

Really...

So in a complaint where i rasise concerns about being constantly signposted to online services. They direct me to an online service, as a response!

So much to unpack here.
Firsty It's true I have previously used the online form. However nothing in the form requires it to be compleated by ME infact the form was completed by a friend (who has since moved for work). Secondly I do tweet. But their Is a major diffrence in a 280 characters (as of 2024) tweet than a complaint.
My tone...