dropped kerb fiasco

In true Haringey Council fashion, a relatively simple request (can you install a dropped kerb) became a major issue with them making a judgement without keeping me informed.

Background

I have brought myself an Eco Assist wheelchair attachment. It turns the manual wheelchair I have into a sort of tricycle. But with an ‘assist’ so when outside It does the work of pushing the wheelchair, not me. I had the fantastic people at Wheel Freedom https://www.wheelfreedom.com Help me.
It was after the purchase during my use we discovered it has an extremely large turning circle. So getting out of my garden is dangerous because if I accidentally accelerated I’d fly right off the kerb into the road. Coming back to my garden. It is impossible. I can’t turn enough to safely come through the gate.

Response

The response was a typical Haringey non-response. It as with all other acknowledged their fault, but offered no actual substance.
It blames cost for it being denied. It also blames the existing dropped kerb in an embarrassing display of ignorance to the actual problem.

LGO - 25023698

The The Local Government and Social Care Ombudsman (LGO) refused the complaint. Saying Haringey Council had not considered the complaint. As you can see above they had considered the complaint. The LGO are punishing me for the quality of Haringey Council response.

This has not been published on the LGO website

Outcome

• LGO Complaint 25023698 is PAUSED
• Haringey Council have raised COM/00007189

Technically the dropped kerb fiasco was raised 30 June 2025
COM/7189 was logged as a corporate complaint At 26 Jan 2026 09:21 I asked for Stage Two
SINCE HAS BEEN CRICKETS

Stage One Response

The response was a typical Haringey non-response. It as with all other acknowledged their fault, but offered no actual substance.
It blames cost for it being denied.
It also blames the existing dropped kerb in an embarrassing display of ignorance to the actual problem.
It's important to understand no one from Haringey Council has actually seen or asked to see the problem.

Stage Two Response

This LATE response. Raise more questions than It answers.
That first sentance

When the surveyor enquired about this issue, it was considered that there was an alternaive way to meet the need by using the dropped kerb 3-4 meters away.

This single sentence combined with the fact nobody from Haringey Council has actually seen the problem. Highlights Haringey Council make assumptions as these are at best are based on their extremely poor understanding of disability or at worse arrogance.

Video

I like to maintain a transparent position in my condemnation of Haringey Council.
The facts should really tell the story. So with that in mind. The below video is my use of the dropped kerb Haringey Council talk of.
This is my manual wheelchair, I’ve had this for six years so am extremely familiar with it

It than states with a question.

We appreciate that you have indicated you do not wish us to consider alternaive opions, and we would be grateful if you could share your reasons so that they can be fully considered.

I simply don’t trust Haringey Council. The above and my experience tells me you don’t listen, make assumptions and force your way. Example...Electric Wheelchair

Outcome

On 9 Feb 2026 Extremely non-committed, blamed and dismissive response from one of my three ward Councillors.
Basically say there is nothing she could do.
As a member of the adult scrutiny committee and as a councillor she has a duty to make sure the policies and processes the council have in place are actually working and/or being followed.
On 16 Feb 2026 I once again ask for an update. Apart from automatic replies I GOT NOTHING On 18 Feb 2026 I was assured by an Haringey Council Manager I get the reponse later that day