Haringey Council Faulty Complaint Escalation & Care Bill Dispute | LBH/14841023

  • Submitted
  • Acknowledged
  • Response Due
  • Response Actual
  • No Stage Two for Adult Social Care (ASC) Complaints

Background

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Acknowledgment

Was Acknowledge on 2023-12-20 14:13:00 by Lara Taiwo
The Acknowedgement refers to appropriate officer but fails to identify this person, so questions of appropriateness need to be raised.
The acknowledgement faile to state is the Complaint was an ASC Complaint or not.

Response

Was Acknowledge on 2024-01-10 13:35:00 by Vicky Murphy

The response was received AFTER the deadline set in the Acknowledgment


The response also incorrectly advised the wrong escalation procedure.
This has been attributed to the responding person using the wrong template in the response.
I discus the issue Wrong escalation procedure AKA Wrong Template

Advocate

No advocate exists within the Haringey Council for this type of complaint ASC complaints

Ombudsman

I officaly contacted # Local Government and Social Care Ombudsman on

Ombudsman Started their investigation on

Ombudsman ended their investigation on

They refused on

Summary: We will not investigate Mr X’s complaint about the Council closing his care account. Further investigation would not lead to a different outcome.

Read the Local Government Ombudsman Decision

Outcome

The LGSCO Was not interested is the accuracy of the list supplied by Haringey Council
The lack of investigation also never explored Kirsten acting as a go-between between me and ASC.