Formal ASC Complaint LBH/9055219: Sara Plus Hoist Provision

In September 2016, I moved from Bromley to Haringey. As part of the move, I was required to bring my own equipment—most notably my Sara Plus Hoist, which was slightly damaged and lacked an active service contract. When I moved into Haringey, my hoist provision became their responsibility. I only moved with the equipment because of the mistakes made by Bromley.
The complaint centers on the issues that followed regarding its maintenance and replacement.

The complaint was acknowledged by Simon Dingomal.

The acknowledgment refers vaguely to an appropriate officer without identifying who they could be, making it impossible to verify their remit or competence.

The acknowledgement states:

Your complaint has been logged under the NHS and Local Authority Statutory Complaints Procedure at Local Resolution.

This confirmed the complaint would be handled as an ASC complaint, using statutory procedure.

The response was received AFTER the deadline set in the Acknowledgment.

The Acknowledgment confirmed this as an ASC Complaint. The escalation procedure for ASC Complaints is the LGOSCO.

If you are unhappy with my response, you can ask our Feedback and Information Governance Team to review your complaint at the Independent Review stage of our internal complaints procedure. Information about this is on our website.

The response incorrectly advised the wrong escalation procedure.

Adult Social Care attributed this to the officer using the wrong response template.
I discuss this issue further in Wrong escalation procedure.

Given the entire case history, the stage one response was late and used the wrong template. However, because the council agreed to provide a new Sara hoist, it is highly unlikely the LGO would have been able to achieve more.
I consider this closed.