On I reported a problem with my hoist to my OT.
The back wheel is getting stiff it is not going in the direction it's pushed/pulled often bangs into walls.
I was agreed with my OT that mediequip would come look see if it could be repaired or replace it. As it's a non-standard item my OT believed if it needs to be replaced she would need to go to the panel
I said I would be happy to try a standard hoist, it's been 5 years since I tried one if it's adequate a special hoist would not be required.
Mediquip came out a WEEK later to take photos because they did not know what it was!
Mediquip then texted my mother they would be here to fix it. They never turned up so I called them. An appointment was made and confirmed by SMS for Friday 28th July 2017 at 4 pm as no one had attended I called them, was told firstly an engineer had come but got no response. Then they said It can't be fixed.
I called IAT as mediequip need an order for a replacement! My OT on leave, as such IAT said they can't help as giving me a hoist without as assessment this could be a risk.
He said someone would call me Monday. No one called!
Tuesday 1st August I called IAT again the lady said the manager would call me, today 12:30 no one has called!
My intention is to complete the complaint process and should the response be unsatisfactory I'll go to the LGO.