www.mage-net.net

Haringey have 'Maximisation' in an actual Job Title, I'm unsure what can be accomplished. At some point Haringey underwent a 'Corporate' makeover. I suspect this was encouraged by a excel spreadsheet. The 'Corporate' feel unfortunately put profit ahead on service.
Haringey
Research from the Evening Standard has shown that Haringey had 27 complaints to the ombudsman upheld last year - the highest number of any council in London. It included one case involving a family threatened with homelessness, where the ombudsman said officers “were unaware of current law or your own procedures, or had chosen to disregard them.” Commenting, Cllr Luke Cawley-Harrison, Leader of the Opposition, said: “Many residents in Haringey will not be surprised2 to see their borough is the worst in London for complaints against their council. These statistics reflect the numerous cases we have raised with us by residents that have been failed by their council rather than supported. Haringey needs to urgently review how it has found itself in this position, and a wholesale change of how the council treats residents needs to take place because it is simply not good enough.”

Housing Health and Safety Rating System - An Exercise in passing the buck

An issue Occurred in my Flat on 12/07/2021 That in my view required a Knowledgeable-Person to look at. Due to issues in my wetroom in 2016-2018 I was aware of HHSRS.
Housing Health and Safety Rating System
The housing health and safety rating system ( HHSRS ) is a risk-based evaluation tool to help local authorities identify and protect against potential risks and hazards to health and safety from any deficiencies identified in dwellings. Tackling these hazards will make housing healthier and safer to live in
I got a response on In the email () they state I get response BY
I mention this conversation to make this observation. My Complaint was acknolwaged on and answered on so 15ish working hours later?
In the Response () blame Private Sector Housing Team deal with assessments of residential dwellings under Housing Health and Safety Rating System (HHSRS).
I mention this conversation to make this observation. From my understanding the responsibility for HHSRS is that of Environmental Health
In the Response ( they state Their records found no recent contact from you nor a request for the HHSRS having been referred to them previously.
I mention this conversation to make this observation. I was contacting Environmental Health their published number is 020 8489 1000 I have a 34 minute 48 second call to that number record on my phone.
In the email-Conversation with Councillor Peter Mitchell On (here) In the email-Conversation with MP On (here)
I mention this conversation to make this observation. On I forwed my MPs Comment to corporate.feedback@haringey.gov.uk The Response ( was written by Sue Dyos Acting Feedback Manager Corporate and Customer Services. So comments about No Records are indctive of a lack of managment within the Corporate and Customer Services.
In the email ( we are told the complaint has been assigned to Adult Social Care Complaints Policy
I mention this conversation to make this observation. responsibility for HHSRS is that of Environmental Health or Private Sector Housing Team neither of these departments Are within In Adult Social Sevice Directorate It also a a major effive on the complaint as Adult Social Care have a one stage complaints process.
email from dmcmorrow@mage-net.net To
I love being ignored.
email from dmcmorrow@mage-net.net To
I want an update!
email from dmcmorrow@mage-net.net To
I will ask once more for an acknowledgement of the stage two request.Mr McMorrow
email from dmcmorrow@mage-net.net To
Dead end. I'm just really ready to give up. Every little request becomes a nightmare. Haringey just don't help. L&Q care about money.
email from dmcmorrow@mage-net.net To
If I get another call making EXCUSES for Haringeys incompetent we will have a major problem! If a Councillor is given the wrong information it's a mistake. Mr McMorrow
email from dmcmorrow@mage-net.net To
So no response AGAIN.no call as promised about the inspection and the other party (my landlord) have submitted their survey to the court.So I've submitted my HHSRS conversation with haringey to show I'm not being obstructive Mr McMorrow
email from dmcmorrow@mage-net.net To
http://www.mage-net.net/haringey/2/ My response please review at stage 2Mr McMorrow
email from dmcmorrow@mage-net.net
I'll publish all my evidence as this appears the best way to get action. McMorrow
email from corporate.feedback@haringey.gov.uk
Dear Mr McMorrow, Your complaint that Haringey have failed to perform a HHSRS (Housing health and safety rating system) check in your property. Thank you for giving us an opportunity to investigate your complaint.
Having made enquiries I understand that our Private Sector Housing Team deal with assessments of residential dwellings under Housing Health and Safety Rating System (HHSRS).
Their records found no recent contact from you nor a request for the HHSRS having been referred to them previously. They will therefore be in contact with you to progress this. it is unclear from your email below, (which we accepted as this complaint), of whom you claim to have made the previous request for the check to occur. Therefore based on the information you have provided, and as far as your complaint being that we havent conducted a HHRSR, I do not find we have been at fault over this. If you have additional information you wish to share, or are unhappy with my response, you can ask our Corporate Feedback Team to review your complaint at the Independent Review stage of our internal complaints procedure. Information about this is on our website You should tell us what you remain dissatisfied about and what you want us to do to put things right. This normally has to be done within six months of this response. You can contact us by email: Corporate.Feedback@haringey.gov.uk Yours sincerely, Sue Dyos Acting Feedback Manager Corporate and Customer Services Haringey Council
email from dmcmorrow@mage-net.net
Was this a difficult question?
email from dmcmorrow@mage-net.net
The HHSRS complaint is being looked at by Adult Social Services Manager? Under the one stage Adult Social Care Complaint Policy or as a representative of Haringey? Mr McMorrow
email from leaders.casework@haringey.gov.uk
Dear Mr McMorrow, I have received confirmation from the acting feedback manager that they have logged a new stage 1 complaint regarding the lack of HHSRS, and referred this to Adults' Social Care managers. The issue of the bathroom is now with the Ombudsman. They have submitted enquiries and the case is being handled by a member of the Corporate Feedback Team. There is no current stage 2. Regards, Georgina Landers Executive Assistant and Caseworker to the Leader on behalf of Cllr Peray Ahmet
email from dmcmorrow@mage-net.net
email from dmcmorrow@mage-net.net
Then we shall log complaints against Peray Ahmet, leaders department and the individual my MP spoke with all for inaction.A complaint against Feedback team is also required as I should not have to chase a complaint I was told on Twitter that they had asked for a response at least twice.Please note I'm unlikely to agree with the stage 1 complaint response as I've never agreed with a Stage 1 complaint before. My intention is still to present Haringey's failure to the court. Mr McMorrow
email from corporate.feedback@haringey.gov.uk
Please view this email in a HTML compatible viewer.
email from dmcmorrow@mage-net.net
Due to late response, comments by my MP and my landlord this was a stage two request. I'm not interested in discussing this I'm telling you. Mr McMorrow
email from corporate.feedback@haringey.gov.uk
Dear Mr McMorrow Your complaint about Haringey have failed to perform a HHSRS (Housing health and safety rating system) check in your property. Thank you for your email received on . Your complaint has been logged with the reference LBH/11381921. Please accept our apologies for this late acknowledgement. We have asked
an appropriate officer to arrange an investigation of your complaint and send a full replyto you by .
Important Comment
At the current time our response may be delayed due to urgent operational responses to dealing with Covid-19 priorities. We apologise in advance for any inconvenience this may cause, and would like to assure you that we do remain committed to responding to your complaint and will respond as soon as we are able.
Funny how C/ Tax or my Care Bill is never delayed Yours sincerely, Corporate Feedback Team
email from dmcmorrow@mage-net.net
From this email I can see I was chasing on 23rd July! I've researched the legal aspects of HHSRS https://www.legislation.gov.uk/ukpga/2004/34/part/1/chapter/1/crossheading/procedure-for-assessing-housing-conditions I should submit a invoice for my time, effort and frustration. But the below is currently making my cry with laughter
email from leaders.casework@haringey.gov.uk
Dear Mr McMorrow, Following your email to the Leader on the afternoon of 29 July we raised a further enquiry into the current status of your case, and the HHSRS check on your home. As yet we have not received a response to this. I apologise that I did not send a holding response to you previously. We will be in touch again when we receive this response. Regards, Georgina Landers Executive Assistant and Caseworker to the Leader on behalf of Cllr Peray Ahmet
email from dmcmorrow@mage-net.net
email from dmcmorrow@mage-net.net
I wasn't cc'ing Peter as he was on holiday but welcome back. Peter had checked the HHSRS and like you explained that Haringey don't do that for HA properties. This isn't correct https://england.shelter.org.uk/housing_advice/repairs/health_and_safety_standards_for_rented_homes_hhsrs I complained to Haringey about this on 26th (see bottom of email)Since I've had nothing. I've chased via email and twitter. I've asked The Leader and her department for update and had nothing. You will see below my My MP said "Council Cabinet Member for Housing and Leader of the Council for urgent action to be taken." Yet nothing! From L&Q point their lawyer was going to update me 29th. I'm still waiting! I had a survey done and From your earlier email the refer to the damage as minor. Today I was expecting the roofers to install the scaffolding and inspect the roof, however all that's been done is the scaffolding. Daniel
email from dmcmorrow@mage-net.net
I WAS CONCERNED MORE WITH MY SEVERAL COMPLAINTS TO HARINGEY. THE LEADER, AND LEADERS DEPARTMENTI strongly urge the MP for haringey to consider the suitability of the Haringey leadership. Last week I expressed my gratitude for assistance I'm left feeling this was premature. Mr McMorrow
email from lucia.dasneves@haringey.gov.uk
Daniel I hope you dont mind me copying in cllr Mitchell, since he has engaged with this issue with you too. Im not sure if an HHSRS inspection will help you. My understanding is that in practice they are usually undertaken in private rented property, not with HAs. Happy to be contradicted. But I do understand that you want the council to take up the case with L&Q. I and Peter have advocated strongly on your behalf with L&Q. And will continue to do so. But responses have not been quick in coming, as weve seen. Have you had confirmation of your complaint to Haringey on the use of the HHSRS inspections? Thanks, Lucia das Neves Haringey Labour councillor for Woodside Ward Cabinet member for health, social care and wellbeing
email from lucia.dasneves@haringey.gov.uk
Not related
email from dmcmorrow@mage-net.net
At some point your stupidity will bite you on the bum. In court I'm going to be extremely pleased to present to the judge my requests and present your nothing Mr McMorrow
email from dmcmorrow@mage-net.net
HelloIn the past I expressed that I was more interested in lessons being learnt from my complaint.I have changed my MindI've been trying to get Haringey to respond since 12th July 2021.I'm now pushing for them to be held accountable.Mr McMorrow
email from dmcmorrow@mage-net.net
As no one from Haringey have responded. And my My MP said"Council Cabinet Member for Housing and Leader of the Council for urgent action to be taken."This complaint is being made at stage two.All these requests are going to be presented to the court.Mr McMorrow
email from dmcmorrow@mage-net.net
My current HHSRS enquiries are for a legal process against my landlord.Do haringey council really want me explaining to a judge how difficult it was to get this done?Mr McMorrow
email from peter.mitchell@haringey.gov.uk
Not related
email from dmcmorrow@mage-net.net
Not relevant
email from dmcmorrow@mage-net.net
email from peter.mitchell@haringey.gov.uk
Not relevant
email from peter.mitchell@haringey.gov.uk
Not relevant
email from lucia.dasneves@haringey.gov.uk
Not relevant
email from dmcmorrow@mage-net.net
email from dmcmorrow@mage-net.net
They know the Ombudsman is hesitant to act without the first being given a chance to fix the complaint. With my last legal challenge they apparently lost my disrepair Protocol letter but seemed to recall what it stated... Enjoy your holiday Daniel
email from peter.mitchell@haringey.gov.uk
Not relevant
email from peter.mitchell@haringey.gov.uk
Not relevant
email from dmcmorrow@mage-net.net
I've pressed I feel the only option is legal now. Daniel
email from dmcmorrow@mage-net.net
Your job is impossible if you're given the wrong information https://england.shelter.org.uk/housing_advice/repairs/health_and_safety_standards_for_rented_homes_hhsrs Daniel
email from peter.mitchell@haringey.gov.uk
Thanks, though it does say that in the case of a Housing Association you may be asked to contact them directly. I will raise this but probably the best strategy is to press L&Q to reply to the email sent by Cllr das Neves and I will liaise with her. Regards Councillor Peter Mitchell Labour Member for Woodside Ward London Borough of Haringey
email from peter.mitchell@haringey.gov.uk
Dear Daniel I understand that you were asking whether your flat should be assessed for safety given that water had been running down the walls close to electrics. I have spoken to someone in the Council who says that they only inspect Council properties and that it would be a matter for L&Q to assess your flat. I know that is not the answer you were looking for as there is an issue about getting them to address the problem in a timely manner. I don't believe that Cllr Lucia das Neves has had a reply to her email. The Council person also said that they would not normally move someone out of a property unless the electrics, or part ofthe electrical system, was not working. Is that the case with you or is everything working at the moment? Regards Councillor Peter Mitchell Labour Member for Woodside Ward London Borough of Haringey
email from lucia.dasneves@haringey.gov.uk
Not Relevant
email from dmcmorrow@mage-net.net
I've spoken to upstairs and she has one spot on her celine.The damage to My hallway makes no senseDaniel
email from dmcmorrow@mage-net.net
email from peter.mitchell@haringey.gov.uk

email from foi.officer@lgo.org.uk To
Please find attached our response to Information Access Request 21-XxX Jayne Spence I Head of Policy and Communications

email from dmcmorrow@mage-net.net To
In the disclosed data their is documents from Haringey. Is this data used to consider my complaint ? What process exists for confirmation of data accuracy? My complaint has been accepted for investigation this week, I was under the impression at this point Haringey would be asked to provide their comments along with data. Daniel

email from m.cashmore@coinweb.lgo.org.uk To
Dear Mr McMorrow Complaint about London Borough of Haringey Any questions relating to how data is being considered in regard to your complaint against Haringey Council (the Council) should be directed to your investigator. I have no involvement in the consideration or investigation of complaints and I am therefore not in a position to comment on how evidence (data) is considered. With regards accuracy of data, if you believe the personal data we hold is inaccurate please identify the personal data and explain why you believe it to be inaccurate. We can then investigate and respond to your concerns. If however you are referring to the accuracy of evidence received from the Council, this is again something you should raise with your investigator. Yours sincerely Mandy Cashmore Information and Records Officer

email from m.cashmore@coinweb.lgo.org.uk To
Dear Mr McMorrow Information Access Request - Reference 21/XxX Thank you for your email. There will be documents you haven't see before but I am unsure how this causes a problem. If you can elaborate on how it causes a problem I will aim to offer you an explanation. However, we do not routinely share all correspondence created on a case on an ongoing basis throughout the course of an investigation. If you have been through all of the documents shared with you and are concerned about you haven't had sight of them previously, please let me know and identify those documents by name. I will review them and let you know why you would not have had sight of them previously. The decision correspondence on the closed complaints would have been shared with you at the time the documents were created and issued. I hope this is of assistance. Yours sincerely Mandy Cashmore Information and Records Officer

email from m.cashmore@coinweb.lgo.org.uk To
Dear Mr McMorrow Information Access Request - Reference 21/XxX Further to our telephone conversation of 23 June 2021, please see attached my response to your request for information. If you have any difficulty opening and/or reading the attachments please either email me at foi.officer@lgo.org.uk or call me on 0330 XxX xXxX. Yours sincerely Mandy Cashmore Information and Records Officer

email from dmcmorrow@mage-net.net To
My concern is despite all the perceived progress we have still no actual time line.The LGO today picked up my caseSo that's progress. At some point haringey council will have to defend the inaction on it's part and the individual decision that's been made. Daniel

email from peter.mitchell@haringey.gov.uk To
It is frustrating but I see that Walter said he wants to have a solid start date and hopefully there will be further news on that front before too long. Its good to hear that the LGO are now onto the case. Councillor Peter Mitchell Labour Member for Woodside Ward

email from peter.mitchell@haringey.gov.uk To
Dear Daniel I emailed Walter Brazil after your email yesterday and I see that he has phoned you and sent a follow-up email. He also rang me to explain what was in his email. I appreciate that it is all taking time but hopefully everything is coming together and will get resolved. Do contact me if you have concerns.

email from dmcmorrow@mage-net.net To
Already I'm nervous. My faith in the LGO is nonexistent. If I ever come across rude, please understand this is frustration and I don't want to come across as rude. Since I Complained in MARCH no progress has been made. Daniel McMorrow

email from j.sandhu@coinweb.lgo.org.uk To
07 July 2021 Your ref: Our ref: 20 014 081 (Please use this reference number when contacting us. If using email, please put the number in the email subject line) Dear Mr McMorrow Complaint about London Borough of Haringey Please see the attached letter. Yours sincerely Nathalie Nys Investigator

email from walter.brazil2@haringey.gov.uk To
Dear Daniel Many Thanks for the chance to speak things through just now. In our discussion we covered 3 key areas: A Update on Bathroom - We are in the process of ordering the specialist counter-set tray with grille to allow us to progress the major works to your bathroom. I am sorry that I am unable to be entirely clear with you about how long this may take. As soon as we can get a clearer lead in for this tray, we will update you. B Schedule of Works In our chat, I outlined that there is every reason to fear that the work may extend to 3 weeks, longer than usual. This is partly due to the complexity of installing a tray we are less used to and partly due to the clos-o- mat being out of action for longer than we would accept in ordinary works. As a consequence, I am keen to have a solid 'start date' and a solid understanding of how long your bathroom will be functionally impacted by EffectAble. I will be pursuing the schedule from EffectAble once we have a clear lead in from the shower tray company. At this stage we will need to negotiate the best options about where and how you live your normal daily life during works. When we initially met, I tabled you being decanted to alternative accommodation inside the borough to allow both your equipment to follow you and your established carers to be able to support you in care supports. C Back garden access We spoke about the platform lift modifications to replace your ramp. In this discussion, you advised me that you do not hold overt concerns about escape in the hopefully unlikely event of a home fire. In this context, you advised that you are comfortable to remain in your home whilst these works are completed as the front access to your home will remain intact. Further Issues Raised: During our conversation you raised the matter of risks and repairs around the clos-o-mat. The context of this was that there is a risk that the clos-o-mat could be damaged or require repair after the main works to your bathroom. For your assurance, I have already tabled this concern with the surveyor and EffectAble. From experience, moving operational electronic items can result in damage. The Local Authority takes responsibility for this. When we spoke, you indicated you feel it unnecessary for us to anticipate this as a full risk and replace the clos-o-mat. This does leave us in some degree of risk that we would have a lead-in for a replacement (these are not off the shelf). I trust this reassures you about where we are on the journey to resolve your bathroom and access issues?

email from dmcmorrow@mage-net.net To
Ok I think another meeting is needed.

email from peter.mitchell@haringey.gov.uk To
Dear Daniel Ill chase this up and maybe a meeting would be a good idea as its been some time since the visit.

email from dmcmorrow@mage-net.net To
Do we have an update?I was under the impression that the changes to ramp had been approved yet no one has contacted me. Mr McMorrow

email from dmcmorrow@mage-net.net To
Was fixed this morning.

email from walter.brazil2@haringey.gov.uk To
Dear Daniel I am pleased to update you that I have chased the full sequence of necessary requirements to bring this to a conclusion (hopefully). In a discussion with Arjo prior to a PO being available, I asked for a slot to be reserved for you. Their turn around is 5-15 working days but I was able to impress the greater urgency of your needs in this instance. Following this, I contacted the Special Order department in Medequip and waiting on hold whilst they created the PO so I could offer Arjo a front to back on the admin process needed to get this done. I understand Arjo will be visiting with the necessary part on Friday but have provided your contact details so as to ensure you are kept central to the planning.

email from dmcmorrow@mage-net.net To
As my hoist is not the "standard" Hoist offered by Haringey via mediquip it's a specialist item.Mediquip don't have the knowledge to repair. Tho this particular fault needs a replacement part. It wouldn't be practical for mediquip to keep a stock of non standard parts so even if they could sort would still require an Arjo order for the part.Daniel

email from peter.mitchell@haringey.gov.uk To
Dear Daniel This is disturbing. I have asked the Assistant Director of Adult Social Care to intervene to get this fixed. Do let us know if the engineer is able to resolve the problem.

email from dmcmorrow@mage-net.net To
Without images as Haringeys IT people are idiots

email from dmcmorrow@mage-net.net To
My Standing hoist has broken again exactly the same as last time.After a 20 minute Hold to the mediquip Out of Hours the woman informed me all she could do was log a 4 hour call for a mediquip engineer to come look.Last time the engineer came he could do nothing as it's a specialist piece of equipment. It requires Arjo the manufacture to replace the arm rest.If he did something he void the warranty aswell.I've attached photos to show the broken bit. That strap holds me up if it was to break or fail I'd potentially end up on the floor. Daniel

email from sheena.cove@haringey.gov.uk To
Dear Mr McMorrow The next invoice will be adjusted and backdated to 12.04.2021 Apologies for the delay, we do inform customers that their charges will increase every April in line with the DWP increases. As we have many hundreds of reviews it is not always possible to complete the reviews by April. Many Thanks Sheena Cove Advice and Assessment Officer Income Maximisation and Personal Budget Finance Service

email from dmcmorrow@mage-net.net To
This makes absolutely no sense. If these changes take effect invoice 1801794331 I'm am charged £81.97 for care between 05/04 to 02/05 This notice is also extremely late. Mr McMorrow

email from sheena.cove@haringey.gov.uk To
Dear Mr McMorrow Please see attached review Many Thanks Sheena Cove Advice and Assessment Officer Income Maximisation and Personal Budget Finance Service Adult Services

email from dmcmorrow@mage-net.net To
This is not an appropriate policy. A link to the legislation is a poor substitute for an explanation. Has the Security committee approved this? Mr McMorrow

email from foi@haringey.gov.uk To

email from dmcmorrow@mage-net.net To
Fantastic.I don't know them.

email from dmcmorrow@mage-net.net To
With regard to the complaints I feel this watered down version should be brought to the attention of the Adult Scrutiny Committee as a matter of urgency. Its bizarre Haringey would hold back general information from residents who might make a complaint. With regard to Monday my expectations and low I don't really think much will be accomplished. Your welcome to attend if you're availableDaniel

email from peter.mitchell@haringey.gov.uk To
Dear Daniel I will forward the response to my query about the complaints procedure to Councillor Lucia das Neves as she sits on the Adults & Health Scrutiny Panel. Yes, I can attend on Monday if you would like that. I assume that you have not met either Marlon Clarke or Walter Brazil before? The meeting is at 11.30 according to Anita Marsdens email so I will arrive a few minutes before.

email from peter.mitchell@haringey.gov.uk To
Dear Daniel I have been sent this in response to my efforts to get the complaints procedure for Adult Social Care: Dear Cllr Mitchell, Thank you for your email. I have 'snipped' the page on the website as that gives a little more detail: [cid:image001.jpg@01D73861.B42FE5A0] We think that is adequate to cover our responsibilities. On reflection however, in a previous version of our complaint policy we did include more information about the process, as follows: Appendix One - Adults Social Care complaints The statutory social care procedures apply to complaints by an adult (or their representative) who receives or is entitled to receive an adult social care service. These are governed by The Local Authority Social Services and National Health Service Complaints (England) Regulations. We aim to respond to adults' social care complaints within 10 working days, but this may be extended in high risk complex cases. Risk assessment A risk assessment is conducted at the outset to determine who will respond to the complaint. In High Risk cases we will appoint an independent investigating officer, i.e. someone that does not work for Haringey Council or a senior manager independent of the service involved. Advocacy If there is an advocate, we will deal directly with them until the investigation into the complaint is completed. If the complainant does not have an advocate, we will consider whether an advocate should be appointed, depending on the vulnerability of the service user. The Adjudicating Officer In cases where an Independent Investigating officer has been appointed, the authority will appoint an Adjudicating Officer to consider the independent investigating officer's findings. The Adjudicating Officer will respond to the complainant explaining whether or not they accept the investigating officer's findings with clear explanations. Escalation if complainant dissatisfied with response This is a one stage procedure, if we are unable to resolve the issue and the customer remains dissatisfied, they may contact the Local Government and Social Care Ombudsman. I will arrange for a version of this information to be made available on the relevant page of the website, and thank you for raising this with us. On a different matter, I have been reading the exchanges about the visit on Monday and I hope this is a productive session and a genuine attempt to listen and to consider your proposals.

email from dmcmorrow@mage-net.net To
My understanding was the ot was going to review several things.Mostly the wetroom but subsequently the Bedroom Track Hoist. My garden ramp. Would also be of interest but probably as a learning experience more than something to be fixed Mr McMorrow

email from dmcmorrow@mage-net.net To
So I can provide a timeline. Item 6 can you if possible identity how and when I contacted safeguarding. And when and how safeguarding gave me the commode advice.Thank youMr McMorrow

email from anita.marsden@haringey.gov.uk To
Good afternoon Please discuss any areas of concern related to adaptations with them. The OT can also review equipment and hoist needs.

email from anita.marsden@haringey.gov.uk To
Dear Mr McMorrow In Adult Social Care we do have an electronic management system called Mosaic. I would also like to confirm that the surveyor - Marlon Clarke and OT Walter Brazil will be visiting you on Monday at 1130 to review the required bathroom adaptations.

email from dmcmorrow@mage-net.net To
When I worked for the NHS we had a central "case" system so Everyone within the Directorate could see the work.I ask as your comments about safeguarding are completely wrong and misleading Mr McMorrow

email from dmcmorrow@mage-net.net To
Do haringey not have an inter department case management type system?Mr McMorrow

email from anita.marsden@haringey.gov.uk To
Dear Mr McMorrow Thank you for your email. Can you please clarify your question so I can provide an appropriate response? I dont know what you mean by an inter department case management type system.

email from anita.marsden@haringey.gov.uk To
Dear Mr McMorrow, Thank you for your response. I just want to confirm the progress and actions agreed and a few that are outstanding: 1. Confirmation: A new surveyor has been allocated named Marlon Clarke 1. Confirmation: An Independent OT has been allocated to review the proposed recommendations named Walter Brazil 1. An offer for the OT and surveyor to visit with myself was made. You have agreed to the date and time: Monday 26th April 2021 at 1130am, but have requested that I do not attend. Therefore only the surveyor and OT will attend. 1. Allocation of an independent advocate or someone you trust to support you through the adaptation process. You have not indicated if this would be something you would like to progress. Please let me know if you would like me to arrange this going forward as I will need to make a referral to Advocacy Support Service. Is this acceptable? 1. A single point of contact within the service to discuss your concerns and any issues. Following the meeting between yourself and the OT and surveyor, you may want to indicate if you have a preference for one of these people to become your single point of contact. Please advise following the meeting. 1. You have raised a safeguarding concern about the uneven floor in your bathroom. The advice provided to you from the Service previously has been, that until the adaptations are resolved, you are transferred onto your shower commode and wheeled over the toilet. This will eliminate any risk of the hoist being used in the graded wet floor showering area. However, I will ask the OT when they visit to review the situation and provide any further recommendations, other than that already advised. Is this acceptable? Yours sincerely Anita Marsden Head Of Integrated Care.

email from dmcmorrow@mage-net.net To
Yes.

email from dmcmorrow@mage-net.net To
I made it quite clear your involvement in this process is completely inappropriate. The 26th is next week! You cannot expect me to believe you are taking this seriously. Your respons is to a two day old email. Hardly an urgent issue I'm expecting a phone call from the LGO. Mr McMorrow

email from anita.marsden@haringey.gov.uk To
Dear Mr McMorrow Would you like to proceed with the visit from the surveyor and OT without my attendance?

email from anita.marsden@haringey.gov.uk To
Dear Mr McMorrow Thank you for your email. To move forward I would like to offer a visit with a new surveyor, an independent OT and myself for Monday 26th April 2021 at 1130am. Would you like me to arrange an independent advocate for this visit? Please feel free to invite a trusted person to support you on this visit if you wish. Please confirm via email this date and time is convenient.

email from dmcmorrow@mage-net.net To
My concern is very fast becoming rage.

email from dmcmorrow@mage-net.net To
Anita Marsden emailed yesterday. I'm concerned that as yet I've haven't had a response. In the second complaint response you apologise for delays of your making.Yet since my original complaint 4th March absolutely nothing has changed or been agreed.A safeguarding issue has been raised several times yet no intervention from the safeguarding team. I can't actually find the complaint policy for Adult Social Care. Mr McMorrow

email from dmcmorrow@mage-net.net To
The text below has been corrected for spelling or grammer from what was sent.
Firstly you involvement is an embasment of for Haringey. I made a formal complaint against you for the lack of response to my numerous emails. Secondly the wetroom floor has never actually been inspected to make sure the gradient is correct. Interestingly is the gradient was found to be wrong it could be argued this is due to my landlord who rebuild the wetroom. Ofcourse this is now 3 years after the rebuild.With regard to what has been attempted to resolve the issue.The shower chair was indeed tried as a commode over the toilet but was never really explored despite what was agreed.The track hoist was never discussed but that's probably down to me hating them. I can explain but its not important for this purposeOnce an solution is fixed my landlord will be asked to provide permission.I'm free from 10AM every day.I have no Covid19 symptoms and my two carers have both had their jabs. Mr McMorrow

email from anita.marsden@haringey.gov.uk To
Dear Mr McMorrow, Thank you for speaking with me on Tuesday. Unfortunately, we were not able to finish the call and agree a way forward however you did request that all further communication is in writing. I thought it would useful to summarise the issue we are trying to resolve:
  • A1. Using the Arjo hoist when transferring on and off the toilet as the hoist has to travel across the existing showering area. All wet floor showers have a graded area of 1:40 to allow the water to drain and due to limited space within your existing bathroom, the hoist legs extend into the showering area when accessing the toilet. As the floor is not level this creates an imbalance in the hoist and feels unsafe when you use the standing hoist with your carer.

    • Actions considered

    • AA1. The service has previously explored using your wheeled toilet/shower chair to access the toilet however your preference is to be transferred directly onto the toilet for comfort when using the toilet.
      • So comfot is a preference
    • AA2. It has also previously been discussed using a ceiling track hoist that will enable you to be transferred from your shower chair onto the toilet however it again it remains your preference to use the standing hoist.
      • When?
    • AA3. Following recent visits by the OT and surveyor and your own research you identified a style of drain that you believe would enable the showering floor area to be made level and the water drain away. Initially the request was for a permeable shower tray however the surveyor identified this would create a lip and not resolve the concern. Following a conversation between you and Mr Thomas is was identified the drain you were referring to is an ACO style however the space within your bathroom continues to remain an issue, therefore whilst making amendments to the floor, extending the bathroom would be best suited to your long-term needs. This proposal would be subject to your landlord's approval.
      • The existiance of these "AOC" drains makes your opening statement in A1, misleading?
Next steps: I would like to propose the following actions that will enable us to move forward and complete the adaptations required to meet your long-term needs.
  • * A new surveyor has been allocated - Marlon Clarke
  • * Allocation of an Independent OT to review proposed recommendations
  • * The OT and surveyor to visit with myself at a time convenient for all
  • * Agreement from yourself to approach your landlord and seek approval for any proposed adaptations
  • * Allocation of an independent advocate or someone you trust to support you through the adaptation process
  • * A single point of contact within the service to discuss your concerns and any issues
Please contact me via email or on my mobile number listed below.

email from dmcmorrow@mage-net.net To
To try and make some progress the Head of Service will emailing Mr McMorrow (as he has requested) with the following proposed actions with the aim of supporting a resolution to the issues:
Yet no email. How do you think the LGO will see this?

email from peter.mitchell@haringey.gov.uk To
Dear Daniel Thanks for the link. I will follow this up with the Council. The Councils website says there is a separate complaints procedure for Adult Social Care but doesnt say what it is. The response to my query was a link to the statutory provisions but, as you have pointed out, the Council needs to set out its complaints procedure which must comply with those legal requirements.

email from dmcmorrow@mage-net.net To
that link is the legislation aka the law enacted by parliament. Haringey's policy should set out how a complaint should be made, who a complaint can be made to, the process use to resolve the complaint. time limits (the legislation sets these) the legislation states this requirement w.legislation.gov.uk/uksi/2009/309/regulation/16/made

email from dmcmorrow@mage-net.net To
He's the surveyor that's always been attached to my case.In the response to my second complaint I was promised a call Friday 9th with aim of home visit week commencing 12th.The actual call was 13th with home visit expected week commencing 19th.Daniel

email from dmcmorrow@mage-net.net To
I am concerned at the lack of response

email from dmcmorrow@mage-net.net To
A lot has been said that sounds positive but very little has been followed up.Have you seen the complaints policy? I've had contact from two people. That sounds good until you realise these two where two of my three person complaint back in March. I can't understand why my email this morning hasn't had a response. I now fret about it for the weekend.Daniel

email from peter.mitchell@haringey.gov.uk To
Dear Daniel On the complaints policy, I was sent this today: The Statutory Adult Social Care complaint procedure is set out in legislation, and can be found here https://www.legislation.gov.uk/uksi/2009/309/contents/made I did follow the link but there is a lot to read and I will need to study it. Im sorry that weve got to Friday afternoon without a clear understanding of what happens next. Ive asked for some clarity about what has been proposed. Is Felix the surveyor coming to view your wet room?

email from dmcmorrow@mage-net.net To
I'm lost with who has said they contacted me and haven't My request for emails is so when you attempt to blame Covid19 I can show the LGO. Anita.Marsden, and felix the surveyor called me this week. No one else. My MP is chasing the LGO My response from this mornings email hasn't yet been replied to.I'm unconvinced Adult Social Care actually care. Cllr das Neves Luci raised the safeguarding issue and that has never been followed up.Daniel

email from peter.mitchell@haringey.gov.uk To
Dear Daniel Im getting lost too! Let me try to clarify what has been sent. I appreciate why you want emails, both for evidence for the LGO but also so that there can be no dispute about what was said.

email from peter.mitchell@haringey.gov.uk To
Dear Daniel I was informed on Tuesday 13th that the Head of Service had phoned you that day but you had asked for everything to be in writing. I am not sure who is meant by Head of Service if it means the Director, then that is Beverley Tarka. I was told that, in line with your request, you would be sent an email on Wednesday, 14th. Were you emailed that day? I didnt get copied into anything that day. I was copied into the email from the Council Leader sent at 10.20 which refers to contacts made on Monday 12th. This also states that you didnt want to engage further until the LGO process had concluded. I can understand that you are exasperated with everything, but I wanted to be clear whether you do want to wait until the LGO process has concluded as we know that this can take a very long time. You mention below that you have been searching for an independent OT, but this is one of the proposals on offer from John Everson. I would like to think that this might help resolve the situation. On the issue of getting a Covid vaccination, I am surprised that you have to wait until your age group is being invited. Have you had any discussions with your GP on this?

email from dmcmorrow@mage-net.net To
I'm about to start demanding resignations. Anita.Marsden@haringey.gov.uk called me at she apparently was busy with meetings all day and apologies for early call...This was taken
as we don't really see your issue as important so I going to tackle it will doing 50 other things.
She also tried to reduce burden on Adult Social Care with the Covid19 Safety line. Adult Social Care shouldn't be impacted. While Covid19 was unpresendented Adult Social Care still have a job, at no point was a risk assessment done for signs of Covid19 it was just decided I'm a risk for Covid19 but have to wait for my age group for the jab And the biggest issues Anita.Marsden@haringey.gov.uk has been copied into several emails between me and the OT people She was also the subject of my complaint on With regard to the email I was apparently getting no such email has been received I've been searching for independent OT to offer an overview of decision.

QUESTION

I can’t find my DFG forms for the track hoist in my bedroom who would have these?
I can't find my DFG forms for the track hoist in my bedroom who would have these?

email from leaders.casework@haringey.gov.uk To

I Understand as an email from "Leaders". Of an email from

John Everson - Assistant Director Adult Social Services
to
Cllr Joseph Ejiofor (Council) Leader
Dear Mr McMorrow, Subsequent to intervention from my office, I understand from the email from the Assistant Director of Adult Social Services (pasted below for your information) that the Head of Service in Adult Social Care contacted you on , and you advised them that you are not prepared to engage with the Council any further until the LGO concludes their investigation. If this is a misunderstanding I would urge you to make contact with the ASC team as soon as possible. However, in light of the information provided to me below, I'm afraid there is little more the Council can do without your agreement.
Thank you for your email. I can confirm that the Head of Service made contact with Mr McMorrow via telephone to discuss all of the concerns and issues, to provide some dispute resolution, offer independent mediation and agree next steps and timeframes for the adaptations. Unfortunately the phone call was very short and resulted in Mr McMorrow stating he wanted any further communications to be via email, that he also wanted to leave any decisions until the outcome of an LGO investigation and him terminating the call. To try and make some progress the Head of Service will emailing Mr McMorrow (as he has requested) with the following proposed actions with the aim of supporting a resolution to the issues: * Offer support from an independent advocate to enable discussions and decisions to be made * Identifying an agreeable single point of contact within the service * Highlighting that a new surveyor has been allocated as requested * Highlighting a new Independent OT, to review the proposed recommendations, has been allocated as requested * Arrange for the OT and surveyor to visit Mr McMorrow with the HOS (if that is agreeable) the week commencing the 19th April. * Ascertain if it is possible for Mr McMorrow to agree for the service to approach his landlord and seek approval for any proposed adaptations. This is a requirement of any adaptations to a property. In regards to your second question, the service received an email from Mr McMorrow after in response to the complaint response from the service, outlining the option to visit on . Given the timing the service did not pick up the email until the morning of . This did not provide the service adequate time to re-allocate the case to an alternate independent OT and surveyor (as requested by Mr McMorrow) and attend the property on the as requested. I will keep you updated following the email correspondence outlined above. Kind regards
.

None

email from anita.marsden@haringey.gov.uk
I have checked, checked and rechecked the date on this.
Good morning No, not long term. Would 0830 suit you? Please email me your contact number or call me on 07974 265 958 as my laptop is currently not working and I do not have access to the systems, just email until later today.

email from dmcmorrow@mage-net.net To
Have you been on long term leave? Like for 3 odd years?
Daniel

email from anita.marsden@haringey.gov.uk To
Dear Mr Mc Morrow Apologies for the late email however I am just back from leave. I would like to call you to discuss the bathroom adaptations. Please let me know a suitable time and best number to contact you on.

email from dmcmorrow@mage-net.net To
Have you got an appropriate response to your member Enquiry? I suspect you've not yet got a response. I unfortunately have to rely on Social Care for a large percentage of my daily life. Complaint policy should really be set in stone. Urgent requests are subject to a 2 day wait time. The LGO are overwhelmingly busy so Haringeys passing the baton is an insult. Mr McMorrow

email from dmcmorrow@mage-net.net To
Unfortunately I've simply given up.No one at haringey has really accepted responsibility, my complaint was very badly side stepped.A letter holds as much wait as the email where promised action wasn't forthcoming I've emailed my MP and hopefully can get the LGO to behave. Mr McMorrow

email from dmcmorrow@mage-net.net To
I will ask once for HCPC ID or confirmation your not a member Mr McMorrow

email from peter.mitchell@haringey.gov.uk To
I had a brief reply on 8 April to say that it was being discussed with a more senior member of staff and that someone would get back to me within a few days. The Leaders Casework person is also dealing with the case and thats what Im hoping will produce a result.

email from peter.mitchell@haringey.gov.uk To
Dear Daniel I can understand why you might have given up but your case is being reviewed and I hope the outcome will be an agreement with you on what should be done and when. I agree with you that the complaints process was not acceptable. Someone not previously involved in the case should have reviewed the evidence and responded.

email from peter.mitchell@haringey.gov.uk To
Dear Daniel My understanding is that a full reply is being drawn up and I hope we can get a solution much quicker than any LGO process. The message has got through that the wet room floor must be addressed as a matter of urgency.

email from mitchell.thomas@haringey.gov.uk To
I am currently out of office until Monday 19th of April 2021.

email from dmcmorrow@mage-net.net To
Ok.There has been no comment on my email of Friday. No contact from Adult Social Care Director No contact from Adult Safeguarding. I'm now uninterested in anything haringey have to say.I'm now pushing the LGO for a response. Should I get hurt in the wetroom your going to be held responsible. Mr McMorrow

email from dmcmorrow@mage-net.net To
So the last sentence in this response is another delay in an extremely long list. At this point I want a new OT and surveyor I think as Haringey Council have failed to provide adequate Response to my complaints we shall let the LGO Deal with the delays. The new OT/Surveyor will inspect my wetroom on Tuesday 13th I am home all day.I'm not debating the date, it's clear Adult Social Care need to be handled with kid gloves At the site visit a date shall be confirmed for plans to be submitted

email from peter.mitchell@haringey.gov.uk To
Dear Daniel When she refers to Mr Mitchell she means Mitchell Thomas, not me. I agree with you that the LGO process takes a long time and I hope that can be avoided. Your case has been escalated within the Council and I would like to think that a resolution can be found soon.

email from dmcmorrow@mage-net.net To
If you cannot work out based on my complaint and this response why this response was completely inappropriate I'm not sure I can really help. The constant LGO line feels like a brush off, you must be aware of how busy the LGO are, and a descession on this case could take months.Mr McMorrow

email from corporate.feedback@haringey.gov.uk To
Dear Mr McMorrow, We are sorry that you are not satisfied with this response. As advised in Mr Mitchells response to you, if you are dissatisfied you can approach the Ombudsman. Alternatively if you can tell us why you are unhappy, and what you want us to do to put things right for you then we may be able to help you further with this complaint.

email from dmcmorrow@mage-net.net To
I asked my OT for a fix in 2018/19 since then several non fixes have been presented but never followed up. Despite what been said by Adult Social Care my ot was aware Before we ask my Landlord I believe it would be best to have an agreement on possible solutions My idea of a drain was dismissed but now seam to have been accepted. Pulling apart the response this week is unfortunately taking longer than I'd have liked. Daniel

email from leaders.casework@haringey.gov.uk To
Thanks for your response. So, as you told me that latest letter is correct; that you have spoken to your landlord and you are happy to wait, I will not escalate the matter of your housing benefit unless you expressly ask me to. However, on the matter of reconfiguration of the wet room or re-siting of the drain, this is something which it is very likely the Occupational Therapy service / Adult Social Care team will need to discuss with the landlord as it may potentially require a significant change to the property. Is this a private individual, company, or a housing association? I would ask that you give your permission for the team dealing with this matter to liaise with your landlord. If you are agreeable, please be kind enough to provide their contact details.

email from dmcmorrow@mage-net.net To
110A Sylvan AvenueWood GreenN22 5HYThe HB issue was I request a rent increases submitted the form and evidenceMy landlord then had a SNAFU and reissued last year's increase letter.Base on the two HB notices I got the latest date is correct of 100.28 rent I've spoken with my Landlord and I'm happy to wait.These SNAFUs are why I'm insisting you don't talk with my landlord. During the court case they attempted to blame Haringey for their mistakes. I'm not being difficult I just don't trust them.Daniel

email from lucia.dasneves@haringey.gov.uk To
All I know Daniel has responded separately to the Qs below, but can I emphasise that this is a safeguarding issue. Daniel has asked for it to be referred to safeguarding, but this was denied him. The situation in his wet room is such that he could have a fall. Cllr Mitchell has been supporting Daniel but answers are scant and incomplete. This matter needs to be addressed so Daniel is not at risk.

email from leaders.casework@haringey.gov.uk To
Dear Daniel McMorrow, Thank you for your response. First of all please allow me to apologies for my use of the acronym ASC, which stands for Adult Social Care. Secondly, I am going to escalate your case to the Director of Adults and Health. In order for me to do so I will need your home address and telephone number please. Please can I check my understanding that what you are trying to achieve is for your wet room to be reconfigured or the drain to be re-sited, so that the back wheel of your hoist does not hit the drain, as is currently the case making your hoist very unstable whilst you are trying to use the toilet? Also, you mentioned in a previous email, there seems to have been an issue with your housing benefit, and that youd not been able to get through on the telephone discuss it. Has that now been resolved or would you like me to escalate the matter to a member of the team and ask them to contact you on the telephone? Thank you in advance. Georgina Landers Executive Assistant and Caseworker to the Leader Haringey Council George Meehan

email from dmcmorrow@mage-net.net To
I appreciate the response let me be as clear as possible I sent the day compiling evidence to contradict the response I got on Tuesday. I'm halfway through the response and already have found some major discrepancies in the response. The Original complaint was 10 days and the response was embarrassing. It seemed like no one cared, and I was being fobbed off to the LGO The second (that I didn't really need to make) also Took 10 days, was factual incorrect and responded to by someone I was complaining about! I have not a clue who ACS are. Have you ever called First Response not as a Haringey employee but like a secret shopper? Because getting blood from a stone would be simple compared to getting help from first response I've lived in Haringey since 2016 and don't think I've ever had a positive exchange with them. With regard to the issue. My wetroom floor is sloping towards the drain. The position of the drain is exactly where the back wheel of my hoist is when I'm on the toilet. This means that the hoist is unsteady and for several reasons that are hard to explain without seeing the issue I can/have been pulled off the toilet.Daniel

email from adam.jogee@haringey.gov.uk To
Thank you for your email. I am out of the office today as it is my birthday.

email from leaders.casework@haringey.gov.uk To
Dear Daniel McMorrow, I just wanted to make contact, as I would really like to see if we can find a resolution to the problems youre experiencing. Im Georgina and I handle all casework that comes into the Leaders office. I appreciate that you may be feeling frustrated, having not achieved a resolution to the problems which youve contacted the Council about. So that we can deal with this pragmatically, Id be grateful if you could please give me a brief synopsis of what your current specific problems are, and what outcomes you are hoping to achieve for each. For example: * Do you require urgent assistance from the ASC team? * Is your hoist still broken? * Do you still need to speak to someone in the Housing Benefits team? I will escalate to the appropriate teams and ask that they make contact with you. I would therefore ask that you provide your home address and a phone number on which the relevant services can contact you. I do appreciate that it can be frustrating to have to wait 14 days for a response to an enquiry raised by Ward Councillors or Cabinet Members. However, these timeframes have been established to enable the enquiry to be processed: delegated to the appropriate teams, investigated and responded to. All this takes time, hence the 14 day turnaround. However, if you should ever require urgent assistance from the ASC team you can contact the first response team via mail firstresponseteam@haringey.gov.uk or on 020 8489 1400. If you have a medical emergency you should call 999. For less urgent medical concerns or if youre not sure its an emergency you should contact your GP or the NHS 111 service by dialling 111 from a phone or online at NHS 111 online - Is it an emergency? 111.nhs.uk I hope that is of some help. I look forward to hearing from you.

email from dmcmorrow@mage-net.net To
I think at this point several complex comments have been made. The response yesterday was a huge disappointment and factual wrong I'm spending the day providing evidence that shows its wrongI'd like to think the LGO would be unimpressed but we shall see If you wait for complaints policy it might explain stuff Daniel

email from peter.mitchell@haringey.gov.uk To
Dear Daniel I have asked for a copy of the Adult Social Care complaints procedure. The website sets out what is called the corporate complaints procedure but says see also the separate complaint procedure for Adult Social Care. The link provided doesnt give any details. The extension would clearly be expensive, as well as disruptive for you. Presumably it would also be some time before the work could start as plans would need to be drawn up and then a contractor engaged to do the work. The current position is that I am waiting for a further response to my Member Enquiry and I will take up the issue of the complaints procedure once I receive the details. If you wish, I will pursue the admission by Mitchell Thomas that your preferred style of drain could be achievable, but I thought I should wait until I see the complaints procedure. I dont want to engage with him if that would be seen as giving legitimacy to a procedure whereby someone complained about responds to the complaint. Let me know if you would like me to take up the point about the drain option now or later.

email from dmcmorrow@mage-net.net To
And I'm very grateful for the hard work being done to assist. However my hoist took weeks to fix when it broke. The back door (while ultimately not haringey council issue) took days to fix. When I wait 10 days for a response like I got today I really don't know what to think. I took my landlord to court over the original wetroom. Ever person/department has a response time of two days. Urgent requests are impossible. Due to a mistake at my Landlord Housing Benefit might have been screwed up. Today I tried all day to get benefits on the phone but you get 5 minutes of notices and then hung up on as no one can take the call. So it becomes a choice to wait the 2 week for back dated Benefit and see what happens with my bank. Today's response apart from being hugely misleadingIndicated a possible "site visit" week of 19th so two weeks away Daniel

email from dmcmorrow@mage-net.net To
I mean but not liking me. I note a lack of Accountability and management at haringey council My original complaint response was a complete failure the response seemed to direct me to the LGO who will take months. The second complaint was answered by someone I was complaining about. I looked at Adult Social Care Scrunity Committee but they meet 5 times a year so questions of effectiveness become appropriate Peter's member Enquiry was answered but not with any actual information. On topic of support there is nothing available. Several charities direct me to Cqc however CQC don't regulate councils or council departments On a more personal note Your private life is not really relevant however it must be nice to be independent I have to have help from Someone like Adult Social Care but when it takes weeks for simple things to get done it becomes difficult. Daniel

email from adam.jogee@haringey.gov.uk To
Thanks Daniel, we are here to help. I do want to be clear though, I explained simply why it had taken a couple of days to respond. It felt necessary after your follow up email. And frankly, I would rather explain than people think I was ignoring or failing to respond. I am genuinely sorry to hear of your experiences and the first I heard about it was when you tweeted at a personal tweet and then subsequently emailed me. I know that my colleagues are looking into your situation and your case is being taken very seriously indeed. I know Cllr Mitchell and Cllr das Neves are nothing but committed and hardworking. It may be annoying but bear with your ward councillors who Iknow are working to help you as best they can. Best wishes Adam Councillor Adam Jogee Mayor of Haringey

email from sarah.james@haringey.gov.uk To
Thank you for getting in touch. I am on leave until Monday 12 April

email from dmcmorrow@mage-net.net To
The extension has never really been discussed with me. Before I can be agreed several points including my accommodation would need to be sorted. The DFG I believe has a 35k limit. My last 3 week away from home cost £3.5k The toilet is £4.5k So the DFG Funds disappear quite quickly. The drain style I proposed was dismissed by my OT with the 'lip' excuse however that confirmed that they had miss understood my idea, at that point I showed easydrains.co.uk from their website you can see no lip and nothing that should make an OT say no I don't know Novina Morrison And I've not been given the complaints policyDaniel

email from adam.jogee@haringey.gov.uk To
Dear Daniel Thank you for your email and your tweets. Firstly, I have been moving house today and so Im sorry I havent replied sooner. This things happen at even politicians need time to focus on family. I know youre in touch with Cllr Mitchell and with Cllr das Neves. To be clear, the Mayor has no executive function here in Haringey and so the best people to ensure your particular needs are met are your ward councillors and the relevant Cabinet Member, Sarah James and the Council Leader, Joe Ejiofor. I know the Leaders office will very much want to ensure you get the support you need and that your councillors are given the support necessary to get you the results you are looking for. I dont know what you mean by wont like you, I have lived in Haringey my whole life and only ran for the council at 22 years of age to help the people I lived amongst and to get things done. Can I suggest you keep going through your ward councillors and if necessary, Im sure the Cabinet Member will step in to ensure we find a speedy and timely solution. Best wishes Adam Councillor Adam Jogee Mayor of Haringey Labour Member for Hornsey.

email from dmcmorrow@mage-net.net To
If I'm forced to wait for the LGO you really won't like me.

email from peter.mitchell@haringey.gov.uk To
Dear Daniel I agree with you that a complaints procedure should involve someone not previously involved in the case looking at the issues. You had a stage 1 response dated 17 March from Novina Morrison. She doesnt give a job title and I dont know that name. Is she someone you have dealt with before or do you know if she is in Adult Social Care? The Councils website does not give much information about the Adult Social Care complaints process. The general complaints process has an independent review at stage 2 by the Corporate Feedback Team. Have you been given a written procedure for stage 2 within Adult Social Care? In this response from Mitchell Thomas he says in the paragraph beginning The Major adaptations panel later resumed that your preferred style of drain could be achievable, having previously dismissed the idea on the grounds that it would result in a lip to access the shower. I dont understand why they then opt for something that must be more expensive and presumably would take much longer to do. When he says that the panel agreed the extension to the bathroom in principle, does he mean that the funding has been agreed? Can I be clear about your reason for rejecting the proposed extension? The main one that occurs to me is whether you could remain living there while the work was being done, but maybe I am missing some other points. What is happening with the Housing Benefit? Are you being accused of being in arrears with the rent? Let me know if this is something I should report.

email from dmcmorrow@mage-net.net To
This response is totally unacceptable.

email from dmcmorrow@mage-net.net To
Completely unacceptable. This is the response from Thomas Mitchell my Original complaint named him as one person I was complaining about. His version of events is also completely misleading. Either this gets sorted or we bypass the LGO and I get legal for failure with duty of care. My Housing Benefit is all screwed up I'm 99% sure this is due to L&Q but highlights why I don't want you talking with them, they don't have a clue Daniel

email from mitchell.thomas@haringey.gov.uk To
Dear Mr McMorrow, Thank you for giving us an opportunity to investigate your complaint.
The response on 17th March was your opportunity. This was a chance to dig yourself out the hole you've made, unfortunately you've dug deeper.
Our reference: LBH/10838421
So Same Ref No. a 4th March Response.
In response to the above query I would like to confirm that the service first came to know of your difficulties with your shower room floor on
Please explain email of from

Brenda McCoy

, with alterations to the closomat. To allow me to use the commode.
during a visit with an assistant team manager to your home.
Who? I'm going to asume Kerine Smith
Kerine Smith, Assistant Team Manager was sent by

Anita Marsden

, because I had concerns with my OT

Brenda McCoy

She later agreed to discuss with the head of service, who agreed that works to increase space in your bathroom would appear the best suited option, following on from this it was agreed that the assistant team manager would allocate your case to a surveyor to visit.
She I'm taking as Kerine Smith
Head of Service is who? I'm going to asume Anita Marsden
  • So space in the wetroom was identified between these two as an issue. but was not presented until A major adaptations panel later occurred on 458 days later.
  • I was not aware of these plans until late 2020.
  • She (I asume Kerine Smith) discussed the home visit with Head of Service (I asume Anita Marsden) Did the head never have any follow up questions?
  • Are "jobs" not managed?
Unfortunately it appears that the case was not allocated to a surveyor as that assistant team manager left the service shortly after.
So upon leaving her workload just vanashed?
The service would like to apologise for the delay that occurred during this time.
Bah
Your case was later allocated to an Occupational Therapist (OT) in February 2020 following your follow up call to the First Response Team in January 2020. It is understood that at the during a home visit in February 2020 your difficulties within the bathroom were discussed with you and a resolution to the difficulties were proposed and agreed; relocating the toilet to the left hand side.
Bah
It was not until that the service was made aware that you no longer wanted to proceed with the recommendation of relocating the toilet.
Karen White Sent DFG Forms on The DFG was rejected on So Your saying my rejection was not acknowloged until 7 Months later?
Following on from this site visits were required with the OT and Surveyor to complete risk assessments and explore alternative options to resolve your difficulties which we understand took place on .
A rick assessments on the Hoist, provided by Haringey. For the purpose of my transfers.
We know the alternative of using to shower chair/camode dosent works.
At this stage you noted that you would like a permeable tray,
My email echange between Karen White on Suggests the permeable Idea had beem rasied and dismissd.
A major adaptations panel later occurred on where the option of an extension was explored. Panel declined this proposal and requested that the OT look at the equipment being used to get to the toilet would alleviate the difficulties and for the. Panel also queried whether the floor being completely relayed would alleviate the difficulties. whilst the OT and surveyor explained that if a permeable tray is not possible and extension to the bathroom could also be explored. A major adaptations panel later occurred on where the option of an extension was explored. Panel declined this proposal and requested that the OT look's at the equipment being used to get to the toilet would alleviate the difficulties and for the. Panel also queried whether the floor being completely relayed would alleviate the difficulties. A home visit later occurred on and it was concluded by the OT equipment being used is suitable to be used to transfer on to the toilet and that the slope would continue to cause difficulties with your transfer. At the visit on the the OT explained that a permeable tray would cause a lip to get in to the shower which would not meet your long term needs. The surveyor also determined that if the floor was relayed the slope may still be an issue due to the overall size of the bathroom. A telephone contact was later completed to you by the Assistant Team Manager, where you provided a link to the style of drain are referring to. It was later determined that this was an ACO style drain, and to achieve this style of drain in any case, the floor would have to be relayed. The Major adaptations panel later resumed on where the extension was presented once again. It was determined that your preferred style of drain or similar could be achievable however the space within your bathroom continues to remain an issue therefore whilst making amendments to the floor, extending the bathroom would be best suited to your long term needs also. Panel later agreed the extension in principle, subject to landlord permission and costings of the alteration being obtained. It is understood that the surveyor contacted you to complete a site survey on however you declined this visit as you would like a response to your previous emails to the assistant team manager. It is understood the assistant team manager responded on and a further email from team manager followed on to apologise for delays and explain the next aspects of the process; contact your landlord for permission and site survey to be completed The surveyor later contacted you to arrange a site visit however you also declined to proceed with a site visit at this stage. The service understands that adaptations to your home are taking longer than we would have expected but I would like to assure you that it is not our intention to delay this any longer than is necessary. The service would like to apologise for any delays and would like to move proceedings forwards by completing a site visit to your property with the OT, Surveyor and Assistant Team Manager. The surveyor will contact you by Friday 9th April to determine which dates would be suitable to visit week commencing 19th April where all diaries permit. Yours sincerely, Mitchell Thomas Assistant Team Manager * Occupational Therapist Assessment Services Team

email from dmcmorrow@mage-net.net To
Thank you I'm due a second response on Tuesday/Wednesday Currently my position with the LGO will be the lack of any timeline answers in the complaint response. The last actual visit was December 2020. The last actual email was February These where for the issue with wetroom floor not the complaints. I my original response the delay was (in not so many words) blamed on lack of permission from my landlord. No date was given when this permission was asked for. And no timeline was given for re-submitting the permission request. These should be a obvious requirement. Daniel

email from peter.mitchell@haringey.gov.uk To
Dear Daniel I wanted to update you on the Member Enquiry that I submitted. I said that it would take a couple of weeks to get a response, but in fact I got a reply sooner than expected, though it doesn't take us forward at all. The reply informed me that you had submitted a formal complaint and had received an initial response, with information about how to escalate matters. I have replied saying that I was aware of that, but the point of my enquiry was to get Social Services to review how they deal with issues you have raised. I have made the point that when someone feels they have to resort to formal processes and/or the Ombudsman, it is a clear sign that things are not working well. It cannot be in anyone's interests to have to prolong issues in this way. I have urged them to look again at how we can ensure that concerns raised are addressed in a timely and satisfactory way. I will keep you posted on developments. I spoke to Cllr das Neves and she is on the Adults & Health Scrutiny Panel, although no longer Chair of the parent committee, the Overview and Scrutiny Committee. She is going to get in touch with you to discuss how the Panel might look into the issues you are raising.

email from dmcmorrow@mage-net.net To
My story is www.mage-net.net/haringey As you can see the complaint response I got on 17th didn't address anything. The investigating officer respond 7 days later, with can't help The Scurinty Adult Social Care meet 5 time a year and don't appear to actually do much My cllr Peter M. Has been a great help but his member question has a 14 day wait. My second complaint about the quality of the response to first complaint again has 10 day wait I have asked the LGO but they will start looking in 4 to 6 weeks and a descession could be 6+ monthsI last had a Visit in December and email in February again both a contradiction Daniel

email from dominic.obrien@haringey.gov.uk To
Hi Daniel, Thanks for getting in touch. The Scrutiny Panels each have 5 formal meetings per municipal year as specified in the Councils constitution. These usually take place in June, September, November, December and February/March. The Panels also conduct various evidence sessions for Scrutiny Reviews throughout the year. The Panel has recently been consulting on issues to include in the Panels Work Plan for 2021/22, which has included conversations with and suggestions from various service user groups. If there are any issues that you would like to suggest for consideration for inclusion in the Work Plan then you would be very welcome to do so. Many thanks, Dominic Dominic OBrien Principal Scrutiny Officer

email from dmcmorrow@mage-net.net To
Good afternoon, I'm contacting you as Principal Scrutiny Officer. I hope this is the appropriate method. With regard Adult & Health scrutiny committee From the website I can only see 1 meeting this year. Is this correct? Using the document search function I cannot find the committee's input on the use of 'secure' emails by Adult Social Care given the impact on accountability I would have expected this. I can't find a recent "adult social care complaints annual report" With regard to the committee its self, who provides a view from a service user perspective? Daniel McMorrow

email from dmcmorrow@mage-net.net To
You understand this is actually outside the complaint process. I made complaint, you responded with utter rubbish and I approached the LGO. They have a 4 - 6 week wait. It will be months before a decision. My cllr has raised question but this will be 14 day. While I'm waiting for Haringey to pull out a finger I'm still left with a uneven wetroom floor and no clue how it's going to be fixed. Mr McMorrow

email from corporate.feedback@haringey.gov.uk To
Dear Mr McMorrow, Thank you for your email. We have asked the service to provide a further response to your complaint within 10 working days from your initial email received on 24th March 2021. Thank you, Corporate Feedback Team

email from dmcmorrow@mage-net.net To
I will not ask for you to fix my wetroom floor again Mr McMorrow

email from firstresponseteam@haringey.gov.uk To
Thank you for contacting Haringey Adult Social Care. If you are a resident, carer or health/social care professional your referral has been received and will be processed shortly. In response to the Covid-19 pandemic, we have changed the way in which we receive and manage referrals from the hospitals. All referrals and queries from the North Middlesex acute hospital site should now be directed to the NMH duty desk Via email: Northmiddutydesk@enfield.gov.uk Or via phone: 0203 821 1951 All referrals from the Whittington hospital acute trust should be directed to the Whittington discharge centre: Email: whh-tr.DCC@nhs.net Phone 0203 074 2472 If you are making a referral from any other acute NCL hospital, referrals should be directed first to the Discharge team of the acute hospital, and sent to Haringey Integrated brokerage team from there Brokerage.Team@haringey.gov.uk

email from dmcmorrow@mage-net.net To
Ok. She was a dedicated person

email from peter.mitchell@haringey.gov.uk To
Dear Daniel Cllr Lucia das Neves is no longer the Chair of the Overview and Scrutiny Committee which has an Adults & Health Panel, but Ill be speaking with her tomorrow and will ask her advice about options for raising concerns about how issues are dealt with.

email from dmcmorrow@mage-net.net To
I'm never offended by a genuine question about my disability or circumstances. Thank you for the member Enquiry. Another process exists for you to bring the issues aka delays, quality of complaint response etc to the attention of the scurinty committee they have a sub committee for Adult Social Care. Councillor Lucia das Neves is one that committee. More research is needed before I ask for this tho. Daniel

email from peter.mitchell@haringey.gov.uk To
Dear Daniel I have submitted a Member Enquiry asking for your case to be reviewed this is the formal process whereby a Councillor can lodge a query which should usually get a response within 14 days. I read your account of the long delays in addressing the problem with the wet room floor and it is simply not good enough that something that is a risk to you has not been resolved. It is also not acceptable that you are told to submit complaints or go to the Ombudsman when you are not satisfied with their response. These processes take time and are not the solution. What is needed is some action to ensure that the wet room is safe to use. Your account of the email exchanges also refers to the bed causing back problems (February 2020). Is your bed still an issue? The link you sent had some personal information and I was shocked to read what you have gone through. I would never have asked you about your disability and hope you didnt interpret that as a lack of interest. I have taken up issues that you have raised before and share your frustration at the way they are dealt with. That is why I have opted for the Member Enquiry as I really think there needs to be fundamental re-think of how problems are resolved. I cant promise that it will solve anything but its worth a try and I will let you know what response I get. In the meantime, keep me posted on any further developments.

email from dmcmorrow@mage-net.net To
Did a complaint get logged?7 days for a response in unacceptable

email from dmcmorrow@mage-net.net To
www.mage-net.net/haringey/

email from dmcmorrow@mage-net.net To
The reponse you said "I hope that you are satisfied with my response to your complaint and that I have resolved your issues of concern to your satisfaction. If you are unhappy with my response, please let me know why and I will consider if there is anything else, we can do to make things right for you" I emailed you on 17th, maybe 18th. You've only just acknowledged that email.You've stated you can't do anything this is different to the response. Your response failed to offer a resolution. Your response failed to handle all aspects of my case. I've asked the LGO but it could be 4 - 6 weeks before they accept the case. Currently my opinion is looking more legal than the LGO.I really don't want that its stressful Mr McMorrow

email from novina.morrison@haringey.gov.uk To
Mr McMorrow Your response was received I am unable to provide you with any further feedback in relation to your complaint Many thanks Novina

email from dmcmorrow@mage-net.net To
I am about to really lose my mind. How you ever allow Adult social services to get to a state where ignoring individuals is acceptable is beyond me. The management have created an environment where this is acceptable! Mr McMorrow

email from dmcmorrow@mage-net.net To
So in addition to my feeling of the LGO. An indication of how helpful they are is the case has been submitted for approval this could take 4 - 6 weeks. And then if accepted investigation starts. Daniel

email from dmcmorrow@mage-net.net To
The reponse I got didn't answer the complaint. My complaint was made against three people. An excuse was given for they 3 year delay that doesn't actually make sense if you look at it. The complaint department have gone corporate but don't know. They have a 2 working days response to emails but can't say why its 2 days, you can't have a complaint dialog with one part with a two day response. My response to the complaint investigation hasn't had a response. My personal experience of the LGO is they are a waste of time. I've spoken with them many times and have never felt they actually helped the issue. I am left either working with haringey to highlight issues or legal action. Daniel

email from peter.mitchell@haringey.gov.uk To
Dear Daniel I dont follow this latest comment. You sent me your response to the response you got on your complaint on 18 March. Did that go to the Ombudsman? I am sorry that everything seems to take so long and that you do not get satisfactory answers.

email from dmcmorrow@mage-net.net To
Due to comment made by a Haringey councillor advocating higher fines and legal endowment I feel that Haringey won't learn from a simple complaint. I'm now seeking legal advice Mr McMorrow

email from noreply@lgo.org.uk
If you have not heard from us within the next 10 working days, please call us on 0300 061 0614 quoting your name and postcode, and an advisor will be happy to help. Please do not reply to this email Your Reference is 37XxX submitted on 22/03/2021 11:46:42

email from novina.morrison@haringey.gov.uk
This is stage one response from my Complaint .
ASC Stage 1 response template {SNIP} dmcmorrow@mage-net.net Dear Mr McMorrow, Thank you for giving us an opportunity to investigate your complaint. our reference: LBH/10838421 For ease of reference, I have summarised your complaint below:
Constant delays in fixing my wet room floor. This issue was raised in late 2018. Since then, there has been very little action I have asked several times for formal complaints to be logged and never got a response. I keep getting conflicting answers from people
This is not the FULL complaint.
I have spoken to the allocated Occupational Therapist (OT) Brenda McCoy who has provided me with an update as to the delay in the works being progressed. A provisional agreement on the recommendation for the extension of the bathroom was made. Both the surveyor and OT are awaiting permission from your landlord, London and Quadrant in order for the Surveyor to draw up plans for a schedule of works and costings. On receipt of your landlord's permission, the recommendation and schedule of work can be presented to panel for authorisation. Unfortunately, we are not able to move forward until we receive the permission from London and Quadrant. I have requested for the OT and Surveyor to write to your landlord in order to receive their permission. I hope that you are satisfied with my response to your complaint and that I have resolved your issues of concern to your satisfaction.
  • Remember when I removed permission for Haringey to talk with L&Q ?
  • I asked this in 2018. Made formal complaint 4 March 2021. So when in them 3 years was permission saught?
If you are unhappy with my response, please let me know why and I will consider if
there is anything else, we can do to make things right for you.
















































































































Important sentance.
Alternatively, you can approach the LGO, who may be able to help you. Their contact details are: {SNIP} Yours sincerely, Novina Morrison
Rember on when they said "appropriate officer" Novina Morrison did not give her job title, so I can't dirtim if she is appropriate.

email from mitchell.thomas@haringey.gov.uk To
I am currently out of office until Monday 15th March 2021.

email from corporate.feedback@haringey.gov.uk To
Dear Mr Mcmorrow Your complaint about delay in fixing wetroom floor Thank you for your online form received on We have logged your complaint under the NHS and Local Authority Statutory Complaints Procedure at Local Resolution. The reference number is: LBH/10838421. We have asked an appropriate officer to arrange an investigation of your complaint and send a full reply to you by 

email from dmcmorrow@mage-net.net To
I have now logged a formal complaint.In this complaint I call imto question the management of Adult Social Care. Since moving to Haringey I've experienced major delays with equipment and maintenance of equipment. I've had several DFG Grant's and later found that the recomdations are at best faultyI had a tack hoist installed and what was actually installed was not what was requested And the major red flag An OT case that's 3 years old. Mr McMorrow

The exact time is unknow. I have the correct date confirmed in the complaint acknowledgement.
Formal Complaint logged my eForm.

email from noreply@haringey.gov.uk To
I'll not ask for an update againhas the formal complaint been logged. Mr McMorrow

email from dmcmorrow@mage-net.net To
I'll not ask for an update againhas the formal complaint been logged. Mr McMorrow

email from peter.mitchell@haringey.gov.uk To
Dear Daniel I have emailed Mr Thomas and asked for an update. I hope we can sort this out soon. As you say, it is necessary to try all internal avenues before submitting a complaint to the Ombudsman. Complaints to the Ombudsman take a long time, so Ill keep pressing Haringey to deal with the issues.

email from dmcmorrow@mage-net.net To
To be completely honest I no longer trust Adult Social Services delays seam to the standard. I've had no response from emails of Monday.Complaint department aren't really any good. However are a requirement for The LGO Daniel

email from peter.mitchell@haringey.gov.uk To
Dear Daniel I hadnt seen the email from Mitchell Thomas before but now I can appreciate your frustration with the failure to respond. The email I forwarded to you on 27 January apologised for the delays since a visit at the beginning of December, then Mr Thomas emailed you on 5 February to say that he would be meeting other colleagues the following week and would then get back to you, which is almost a month ago. This isnt good enough and I will try to chase things up.

email from dmcmorrow@mage-net.net To
Yes bu on 8 Feb Mitchell.Thomas@haringey.gov.uk said he was meeting with people to discuss And suggested the shower chair issues be looked at to see if they could be resolved. Nothing has happened to move this issue forward.

email from peter.mitchell@haringey.gov.uk To
Dear Daniel I sent you an email on 27 January with the response I had received.

email from dmcmorrow@mage-net.net To
Ok so being nice ends.Please log a formal complaint against adult social services policy. Please add an explanation of the delays experienced. Mr McMorrow

email from dmcmorrow@mage-net.net To
At what point is it acceptable for me to completely lose it and demand heads? No response from you or action on finding a comfortable commode/shower chair. Mr McMorrow

email from mitchell.thomas@haringey.gov.uk To
Hi Mr McMorrow, The letter I was referring to, was in regard to a query that came from a councillor on your behalf. I believe a response should have been sent from our director back to the councillor. It was in regard to a mailbox being full that you were trying to contact, progress of the shower etc.

email from dmcmorrow@mage-net.net To
The below is fine.Issues with using the shower chair over the toilet can be resolved as they present.You mentioned a letter I've still not received can you send me a digital copy? Mr McMorrow

email from mitchell.thomas@haringey.gov.uk To
Dear Mr McMorrow Thank you for taking the time out to speak with me earlier this morning. It was beneficial for me to understand some of the difficulties you have been experiencing and troubleshooting the way forwards. As advised I have looked at the website you've suggested and will be in consultation with our adaptations team manager to determine whether the flooring and drainage system on this site is suitable for floors such as your own. To ensure we are both referring to the same style of flooring I have copied the link below: https://www.easydrain.co.uk/linear-shower-drains/?gclid=EAIaIQobChMI_66g1MzS7gIV84BQBh2kKwJGEAAYASAAEgLxq_D_BwE In addition to the above, although it may not be of any immediate remedy to your overall difficulties, I also believe it would be beneficial to continue to explore more comfortable seating / cushioning for your shower chair. I understand that there have been attempts to resolve this before however I recommend that Brenda determines if there are any alternative options on the market that can assist, particularly as products are continually evolving and changing. I will endeavour to meet with the above mentioned professionals next week and get back to you with an update.

Unrelated

Unrelated

Unrelated

email from dmcmorrow@mage-net.net To
I'll respond but will take a few days to gather the evidence to humiliate Adult Social Services Into the next decade. My initial reaction is to laught my < 5 minute Google I found www.easydrain.co.uk The images their don't show a lip.https://www.easydrain.co.uk/linear-shower-drains/ the only difference is in name they call the linear drains I have requested a call. My initial thoughts are exploring this would if suitable be far far cheaper the extend the current wetroom? Daniel

email from peter.mitchell@haringey.gov.uk To
Dear Daniel Here is the response received about your wet room. I have only just received it, even though it refers to 21 January as being yesterday. This response does explain why your OT wanted to assess transfers as it seems she wants to explore different methods. Let me have any comments. Response
The service have looked in to Mr McMorrow's concerns with his wet room floor and recognise that the slope/gradient within the shower area is causing difficulty for Mr McMorrow when transferring. It is understood that Mr McMorrow has requested a permeable shower floor via his Occupational Therapist (OT). A visit was completed with a Surveyor and the OT on December 1st 2020 to determine whether this was possible and to seek further clarity of Mr McMorrow's understanding of a permeable floor. Following further investigation it appears that a permeable floor would not meet Mr McMorrow's needs as installing this style of flooring will cause a step or lip in to the shower; therefore wheeled accessibility into the shower area will no longer be possible. A professionals meeting was held yesterday (21/01/2021) to determine how we may be able to alleviate the difficulties experienced and whether the size of his bathroom should be increased to alleviate the difficulties. Unfortunately the outcome of the meeting highlighted that the equipment being used, could in itself be causing the difficulties Mr McMorrow is experiencing. The service have therefore requested that the OT works closely with Mr McMorrow to trial different methods of transferring, and report back to the professionals group. The service would like to apologise for the delay in arranging the professionals meeting following the visit on December 1st 2020 as this in itself has caused delays and inevitably increased Mr McMorrow's anxieties. The service will look in to the reasons for the delays internally to determine how we can improve our practices going forwards. The service have been informed that the complaints email address that Mr McMorrow had been contacting has been out of service for over a year and replaced with the following online form: https://www.haringey.gov.uk/contact/council-feedback/adult-social-care-complaints-procedure There is a facility within the form to attach a document, of which the maximum size allowed is 5MB. This may then explain the undeliverable responses and file too large messages Mr McMorrow had been experiencing with voicing his concerns.

email from dmcmorrow@mage-net.net To
Call me before I completely losemy mind 07725XxXxX 9Mr. McMorrow

email from dmcmorrow@mage-net.net To
I'm am now seriously concerned. After the Wetroom rebuild was completed in 2018. I raised the issue with yourself that resulted in you reccomding the use of the shower chair as a commode over the toilet. This led to a "plinth" being added as the toilet was to low. You sent spec on 28th Feb 2019I believe you order me a large hole seat for my shower chair. This however didn't fix the issue as the shower chair was extremely painful. We tried a smaller hole seat, but this had the same issue. McMorrow

email from brenda.mccoy@haringey.gov.uk To
Hello Daniel, As per our telephone conversation on 18th November 2020, You reported that a site visit was carried out by Michael Holt (surveyor), and discussions were had regarding the possibility of an alternative shower tray i.e. permeable. I advised you, that there is no recorded evidence on the system relating to this issue. Michael Holt has left the service., therefore I am unable to provide you with the exact date that the issue was raised.

email from dmcmorrow@mage-net.net To
I really am starting to get annoyed.I've asked multiple times, when I raised the issue with my wetroom floor. Mr McMorrow

email from dmcmorrow@mage-net.net To
Thanks When was the issue raised?

email from brenda.mccoy@haringey.gov.uk To
Hello Daniel, The joint visit with the surveyor, Felix Akhalu and myself was carried on the 1/12/2020.

email from dmcmorrow@mage-net.net To
I'm sure you can understand my concern as this matter was raised well before the Covid19 issue. What date was this issue raised? You attended my flat when? And the surveyor's name was ? Daniel

email from brenda.mccoy@haringey.gov.uk To
Hello Daniel, Thank you for your email. We are in the process of exploring the options available, as you may appreciate with the holidays and covid restrictions we have not been able to progress as much further forward as we would have liked. However, discussions are due to be had in due course, between the OT and Surveyor Managers. I will be sure to update you with any information as soon as possible.

email from dmcmorrow@mage-net.net To
Haha.I'm sure was my fault I tead to be quite geeky with internet things.Daniel

email from peter.mitchell@haringey.gov.uk To
Dear Daniel It sounds very frustrating and Im sorry you didnt manage to get through to someone. I will submit a query and will get back to you once I have a response. I will submit the query now but wont get a response just yet.

email from dmcmorrow@mage-net.net To
HelloThe missing k was my fault.The issue is the size of messages we talked about few months agoIf the address has changed then we have major concerns as I don't think anyone was informed. And size restrictions is not the way an email is changed.Daniel

email from dmcmorrow@mage-net.net To
The main issue is I'd like at update from my OT on the progress of my wetroom floor.The wetroom floor issue has been on going for years and nothing seems to have progressed.My calls to IAT aka adult social care this afternoon was a total shambles. You call get a minute worth of meaning less walfaul. Then when finally select the option you need told your in queue position 2 with a waiting time of 3 minutes. The connection dies so you call back only to face the same message you had just listened to.Daniel

email from seema.chandwani@haringey.gov.uk To

email from peter.mitchell@haringey.gov.uk To
Dear Daniel Sorry to hear you have not been able to resolve the problem. Who have you been trying to contact someone at Haringey Council or someone at L&Q? Can you give me a bit more information about the issue?

email from mitchell.thomas@haringey.gov.uk To
I am currently out of office. For any urgent issues that cannot wait please contact the Assessment Service support line on 0208 489 3445 I will otherwise respond to emails upon my return. This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof. All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.

email from dmcmorrow@mage-net.net To
I'd like an update on the issue with the floor in my wetroom Mr McMorrow

email from dmcmorrow@mage-net.net To
Comments?

email from dmcmorrow@mage-net.net To
Trying again

email from dmcmorrow@mage-net.net To
A copy and paste why copies the content it could be argued it's not what was sent. Several email headers are generated based on content these verify the content.I suspect the encryption system was not thought about Mr McMorrow

email from mitchell.thomas@haringey.gov.uk To
Hi Daniel, Are you able to view the email? If so, does it allow you to copy and paste the content. Kind Regards, Mitchell Thomas

email from mitchell.thomas@haringey.gov.uk To
Good Afternoon Daniel, Our Contact Haringey Twitter team have let me know that you have a query that is unresolved. I know that you have recently been visited by the OT and Surveyor to determine the best way forwards to your difficulties in the bathroom. Can you kindly enlighten me as to what the unresolved tweets pertain to exactly and I will do my best to assist. Kind Regards, Mitchell Thomas Assistant Team Manager * Occupational Therapist Assessment Services Team

email from mitchell.thomas@haringey.gov.uk To
Dear Mr McMorrow Thank you for your email. Firstly I would like to apologise that your difficulties with the shower floor still persist. I will be in discussions with the OT and Surveyor to understand your difficulties and explore if we can resolve them. Please bear with me whilst these discussions are held and I hope to get back to you within a week or so. Kind Regards, Mitchell Thomas Assistant Team Manager Occupational Therapist Assessment Services Team

email from dmcmorrow@mage-net.net To
That's even more confusing because you wanted to close my file.

email from brenda.mccoy@haringey.gov.uk To
Hello Daniel, In regards to your complaint, currently technical options are been explored with the surveying team to have this matter resolved. Regards Brenda McCoy Occupational Therapist Haringey Council Adult Social Care/Assessment Team

email from seema.chandwani@haringey.gov.uk To
Ill get this looked at.

email from dmcmorrow@mage-net.net To
I was expecting a response.

email from dmcmorrow@mage-net.net To
Please log a formal complaint. I asked for encrypted emails not to be used. Despite my request encrypted emails are still being sent. nothing in the three emails could remotely be sensitive data You've closed my case but nothing has been resolved. The wetroom floor is uneven and the use of my hoist is dangerous. when was this first raised? Mr McMorrow

email from brenda.mccoy@haringey.gov.uk To
You've received an encrypted message from Brenda.Mccoy@haringey.gov.uk

email from dmcmorrow@mage-net.net To
Did you get this?

email from brenda.mccoy@haringey.gov.uk To
You've received an encrypted message from Brenda.Mccoy@haringey.gov.uk

email from dmcmorrow@mage-net.net To
Please don't send me secure messages the simplicity of emails are lost. I can't export or print mails either.If you continue with saying I agreed I'm going to explode. My agreement wasn't 100% like with the track hoist I agreed as you advised it would future proof but I've never ever used it. The sling was opened by mediquip last week for the annual check.In reference to the email I asked for you to simply state your never signed off on the plans. I can the raise the point with my landlord. Mr McMorrow

email from dmcmorrow@mage-net.net To
No I always been unsure about it. My fix seems to have been dismissed without discussion.As me signing DFG is a binding agreement I'll sign when happy with the planThe Recent DFG mantaince issue was raised few months ago.Daniel

email from karen.white@haringey.gov.uk To
Hi Daniel, According to the case notes made you was satisfied with the recommendation suggested by your OT Brenda McCoy. Once your DFG application is returned it will be allocated to a surveyor, then you can raise any issues with him. Kind regards, Karen White Advice and Assessment Officer

email from dmcmorrow@mage-net.net To
Well yes. Firstly I'm not convinced moving the toilet will fix the issue.I was expecting a surveyor's input. Secondly DFG was used for my back door In 2017 when i broke in 2019. I had a nightmare getting my landlord to fix it. I need to be sure if the toilet is moved it will still be maintained if it breaks. Daniel

email from dmcmorrow@mage-net.net To
Hello It's probably best to call me so we can discuss this Free all day 077255XxXxX Daniel

email from karen.white@haringey.gov.uk To
Dear Mr McMorrow, Please see your DFG application form attached and covering letter. If possible could you please sign and return by email all the forms attached so that your adaptation can be processed. Kind regards, Karen White Advice and Assessment Officer

email from dmcmorrow@mage-net.net To
Please confirm by all communication your refereeing only communication regarding the problem with the back door and new contact will continue. Mr McMorrow

email from mgorman@lqgroup.org.uk To
Dear Mr McMorrow To confirm no further communication will be responded to regarding your complaint for the back door and all other communication will continue as normal. Kind Regards Marc Gorman Contracts Manager (Building Services Team) L&Q | Cray House| 3 Maidstone Road | Sidcup | DA14 5HU

email from dmcmorrow@mage-net.net To
I going to assume by all communication you mean communication about the back door. Mr McMorrow

email from mgorman@lqgroup.org.uk To
Dear Mr McMorrow I note your concerns and can see your formal complaint is finalised within L&Qs complaints process, moving forward all communication with be responded to when L&Q receive the Housing Ombudsman response. Kind Regards Marc Gorman Contracts Manager (Building Services Team) L&Q | Cray House| 3 Maidstone Road | Sidcup | DA14 5HU

email from dmcmorrow@mage-net.net To

email from dmcmorrow@mage-net.net To
So after the back door cluster bomb I assume l&q would have got a sense of responsibility. Today the front door wont open. After 35 minute conversation it was given to Easy Open. Easyopen have called me and after discussion with an extremely rude individual they can't help! I am not putting up with this service.My carer at lunchtime could not get in. I can't get any postal items. Mr McMorrow

email from dmcmorrow@mage-net.net To
I am fully aware of how the housing ombudsman works. I am also aware of your policies.Your policy states my formal complaint of 22nd April should have be acknowledged the next day and resolved in 10 working days.You did not do this you now can't imply policy when you feel like it. I have again included councillors from haringey who are fully aware of this issue and have seen the attitudes of L&Q.I have also included my MP who I hope will be outraged at your ineptitude and will ask Robert Jenrick to intervene.I'll ask the Housing Ombudsman for a review should this take more than six weeks I'll issue another injunction as this would seem the only way to get you to behave Mr McMorrow

email from dmcmorrow@mage-net.net To
Injunction it is.

email from complaints@lqgroup.org.uk To
[Office 365] Spam message sender was blocked in quarantine.

email from dmcmorrow@mage-net.net To
With all due respect (none is due) take your 20 and stick it. This offer is an INSULT !I have had 4 different reponse from 4 different people at L&Q You've shown a complete lack of any sensible approach to this problem.You are unfit to be business little lone support vulnerable tenants.My instance to Haringey Council is they avoid you at all costs.I'll be updating http://www.lqresidents.uk/door/if you're delusional you may want to avoid as the truth hurtsI'll be making sure the Social housing regulator and the Housing Ombudsman take action. Mr McMorrow

email from abeaton@lqgroup.org.uk To
Dear Mr Mcmorrow I have passed all correspondence across to our Complaints Team so that you can be provided with a fully informed response. I do understand your frustration particularly in these difficult times and I hope we are able to find a suitable resolution to your complaint. Yours sincerely, Ashley Beaton Regional Manager The Grange, 100 High Street. N14 6BN

email from dmcmorrow@mage-net.net To
No this is not acceptable. My complaint asked several questions you've ignored No response to this response being extremely lateNo response to my allegation of being ignored and the threatened on TwitterNo response as to what I was told by Ashley Drake.No response as to why Asley and my property manager have ignored me since the 22nd AprilNo response to claims this is my only fire escape.Unless answer are given quickly I'll issue another injunction.Mr McMorrow -------- Original message --------From: Ashley Beaton Date: 27/05/2020 14:45 (GMT+00:00) To: dmcmorrow@mage-net.net Subject: Complaint response - 23/4/20 Dear Mr Mcmorrow, Thank you for taking the time to speak to me on 21 May regarding an enquiry we received from the Councillor. Im sorry that you had cause to complain and that you did not receive a response to your complaint received on 23 April. I can confirm that there are no outstanding issues relating to the functionality of the toilet, however we are in the process of organising an annual service on all adapted toilets within our portfolio to ensure they are appropriately maintained. This will include a review of the positioning of the drain within the wet room. The automatic door opener was repaired on 22 April and will also be added to our annual service programme. Id like to take this opportunity to apologise for the 24 hour delay to the repair being completed, this was due to the incorrect contractor was assigned to the job. Once government guidelines allow us to resume normal service, our Electrical Engineer will arrange a visit and attend along with our specialist contractor to review all adaptations in place at this property. L&Q are committed to supporting residents to reside in properties fit for their needs and if further adaptations are required, we will work with both the Local Authority and Occupational Health to assess and facilitate these works. I hope this satisfies your concerns but if there is anything further you require please get in touch via our customer contact centre. Yours sincerely, Ashley Beaton Regional Manager The Grange, 100 High Street. N14 6BN T: 07870 360008 www.lqgroup.org.uk This message (and any associated files) is intended only for the use of the individual or entity to which it is addressed and may contain information that is confidential, subject to copyright. If you are not the intended recipient you are hereby notified that any dissemination, copying or distribution of this message, or files associated with this message, is strictly prohibited. If you have received this message in error, please notify us immediately by replying to the message and deleting it from your computer. Messages sent to and from us may be monitored. Internet communications cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. Therefore, we do not accept responsibility for any errors or omissions that are present in this message, or any attachment, that have arisen as a result of e-mail transmission. It is not intended to serve as part of a legally binding contract. Any views or opinions presented are solely those of the author and do not necessarily represent those of the company.

email from dmcmorrow@mage-net.net To
This is funny.I did have a call from L&Q at 12:20 today.His understanding of my complaint was all wrong.Their was no suitable answer for why this was the first response since 22nd AprilHe was unsure what Ashley was talking about they should support it.He said he'd email me a response, I've not yet had this.My current thoughts are let the Housing Ombudsman deal with it. They can't be trusted.Thank you for your help.Daniel -------- Original message --------From: Cllr Mitchell Peter Date: 21/05/2020 16:57 (GMT+00:00) To: Daniel McMorrow Cc: Cllr Chandwani Seema Subject: Response from L&Q Dear Daniel I have received the following from L&Q: Dear Councillor Mitchell, Thank you for your most recent enquiry, I am sorry to hear that one of your constituents has experienced some dissatisfaction with our service, but hopefully my response will provide you with some reassurances around the actions being taken to resolve the outstanding issues. I can confirm that there are no outstanding issues relating to the functionality of the toilet, however we are in the process of organising an annual service on all adapted toilets within our portfolio to ensure they are appropriately maintained. The automatic door opener was repaired on 22 April and will also be added to our annual service programme. Once government guidelines allow us to resume normal service, our Electrical Engineer will attend along with our specialist contractor to review all adaptations in place at this property. L&Q are committed to supporting residents to reside in properties fit for their needs and if further adaptations are required, we will work with both the Local Authority and Occupational Health to assess and facilitate these works. I have also spoken to Mr McMorrow and provided clarification on our position which he was satisfied with. I hope this satisfies your concerns but if you need any further information please let me know. Your sincerely Ashley Beaton Regional Manager Do you agree with this response? If not, then please let me know and I will pursue this with L&Q. Regards Councillor Peter Mitchell Labour Member for Woodside Ward London Borough of Haringey 07811 421500 River Park House, 225 High Road, London, N22 8HQ This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof. All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.

email from peter.mitchell@haringey.gov.uk To
Dear Daniel I have received the following from L&Q: Dear Councillor Mitchell, Thank you for your most recent enquiry, I am sorry to hear that one of your constituents has experienced some dissatisfaction with our service, but hopefully my response will provide you with some reassurances around the actions being taken to resolve the outstanding issues. I can confirm that there are no outstanding issues relating to the functionality of the toilet, however we are in the process of organising an annual service on all adapted toilets within our portfolio to ensure they are appropriately maintained. The automatic door opener was repaired on 22 April and will also be added to our annual service programme. Once government guidelines allow us to resume normal service, our Electrical Engineer will attend along with our specialist contractor to review all adaptations in place at this property. L&Q are committed to supporting residents to reside in properties fit for their needs and if further adaptations are required, we will work with both the Local Authority and Occupational Health to assess and facilitate these works. I have also spoken to Mr McMorrow and provided clarification on our position which he was satisfied with. I hope this satisfies your concerns but if you need any further information please let me know. Your sincerely Ashley Beaton Regional Manager Do you agree with this response? If not, then please let me know and I will pursue this with L&Q. Regards Councillor Peter Mitchell Labour Member for Woodside Ward London Borough of Haringey 07811 421500 River Park House, 225 High Road, London, N22 8HQ This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof. All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.

email from dmcmorrow@mage-net.net To
Thank you -------- Original message --------From: Cllr Mitchell Peter Date: 18/05/2020 12:14 (GMT+00:00) To: Daniel McMorrow Subject: RE: Going to explode Dear Daniel That response is completely unacceptable. They cannot say they wont do anything until the lockdown is completely over that could be months away. Ive forwarded this to the council and asked for a response. Regards Councillor Peter Mitchell Labour Member for Woodside Ward London Borough of Haringey 07811 421500 River Park House, 225 High Road, London, N22 8HQ From: Daniel McMorrow Sent: 18 May 2020 11:56 To: Cllr Mitchell Peter Subject: RE: Going to explode The only non response I've had is https://twitter.com/LQcontactus/status/1262286728234221570?s=19 The primary question was are you responsible for the door. So I haven't a clue what the response actually is about. The Housing Ombudsman took my complaint but their process is super slow and they 'ask' when really they should 'demand' The social housing regulator said the issue did not break social housing regulations and if the housing ombudsman thinks they should look then they will. Daniel -------- Original message -------- From: Cllr Mitchell Peter Date: 18/05/2020 11:32 (GMT+00:00) To: Daniel McMorrow Subject: RE: Going to explode Dear Daniel While L&Q are your landlord, I think there is a role for Haringey Council in liaising with them and I am pursuing that. Have you had any replies from Anita Marsden who is copied into your emails? The housing ombudsman is not pressing for responses to new cases at present due to authorities being focussed on Covid-19. Regards Councillor Peter Mitchell Labour Member for Woodside Ward London Borough of Haringey 07811 421500 River Park House, 225 High Road, London, N22 8HQ From: Daniel McMorrow Sent: 16 May 2020 09:14 To: Cllr Chandwani Seema ; Marsden Anita ; Cllr Mitchell Peter Subject: Re: Going to explode Oh please forgive me, I didn't intend to imply Haringey where ignoring me. Its l&q who are Only yesterday did I get a meaning fully nonsense answer to my formal complaint of 22nd April. The housing ombudsman say it could take weeks to get a response. The social housing regulator don't care Daniel -------- Original message -------- From: Cllr Chandwani Seema Date: 15/05/2020 21:04 (GMT+00:00) To: Daniel McMorrow , Marsden Anita , Cllr Mitchell Peter Subject: Re: Going to explode Dear Daniel I am really sorry to keep reading your ongoing situation. I know Cllr Mitchell is advocating for you strongly to get this resolved. Were not ignoring you Fingers crossed it will be resolved soon. In meantime keep us updated. Regards Seema Chandwani Labour Councillor for West Green Ward Cabinet Member for Neighbourhoods Please address me by my first name Haringey Council 225 High Road, River Park House, N22 8HQ T. 0208 489 5788 M. 07971 35 36 18 seema.chandwani@haringey.gov.uk www.haringey.gov.uk Twitter: @CllrSeema facebook.com/haringeycouncil Please consider the environment before printing this email From: Daniel McMorrow Sent: 15 May 2020 16:09 To: Marsden Anita ; Cllr Mitchell Peter ; Cllr Chandwani Seema Subject: Going to explode I am about to explode. I can't get my OT on the phone IAT take 10 minutes to answer the phone. I am still in limbo over who is responsible for my automated door. Mr McMorrow This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof. All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.

email from dmcmorrow@mage-net.net To
The only non response I've had ishttps://twitter.com/LQcontactus/status/1262286728234221570?s=19The primary question was are you responsible for the door. So I haven't a clue what the response actually is about.The Housing Ombudsman took my complaint but their process is super slow and they 'ask' when really they should 'demand'The social housing regulator said the issue did not break social housing regulations and if the housing ombudsman thinks they should look then they will.Daniel -------- Original message --------From: Cllr Mitchell Peter Date: 18/05/2020 11:32 (GMT+00:00) To: Daniel McMorrow Subject: RE: Going to explode Dear Daniel While L&Q are your landlord, I think there is a role for Haringey Council in liaising with them and I am pursuing that. Have you had any replies from Anita Marsden who is copied into your emails? The housing ombudsman is not pressing for responses to new cases at present due to authorities being focussed on Covid-19. Regards Councillor Peter Mitchell Labour Member for Woodside Ward London Borough of Haringey 07811 421500 River Park House, 225 High Road, London, N22 8HQ From: Daniel McMorrow Sent: 16 May 2020 09:14 To: Cllr Chandwani Seema ; Marsden Anita ; Cllr Mitchell Peter Subject: Re: Going to explode Oh please forgive me, I didn't intend to imply Haringey where ignoring me. Its l&q who are Only yesterday did I get a meaning fully nonsense answer to my formal complaint of 22nd April. The housing ombudsman say it could take weeks to get a response. The social housing regulator don't care Daniel -------- Original message -------- From: Cllr Chandwani Seema Date: 15/05/2020 21:04 (GMT+00:00) To: Daniel McMorrow , Marsden Anita , Cllr Mitchell Peter Subject: Re: Going to explode Dear Daniel I am really sorry to keep reading your ongoing situation. I know Cllr Mitchell is advocating for you strongly to get this resolved. Were not ignoring you Fingers crossed it will be resolved soon. In meantime keep us updated. Regards Seema Chandwani Labour Councillor for West Green Ward Cabinet Member for Neighbourhoods Please address me by my first name Haringey Council 225 High Road, River Park House, N22 8HQ T. 0208 489 5788 M. 07971 35 36 18 seema.chandwani@haringey.gov.uk www.haringey.gov.uk Twitter: @CllrSeema facebook.com/haringeycouncil Please consider the environment before printing this email From: Daniel McMorrow Sent: 15 May 2020 16:09 To: Marsden Anita ; Cllr Mitchell Peter ; Cllr Chandwani Seema Subject: Going to explode I am about to explode. I can't get my OT on the phone IAT take 10 minutes to answer the phone. I am still in limbo over who is responsible for my automated door. Mr McMorrow This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof. All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.

email from peter.mitchell@haringey.gov.uk To
Dear Daniel That response is completely unacceptable. They cannot say they wont do anything until the lockdown is completely over that could be months away. Ive forwarded this to the council and asked for a response. Regards Councillor Peter Mitchell Labour Member for Woodside Ward London Borough of Haringey

email from peter.mitchell@haringey.gov.uk To
Dear Daniel While L&Q are your landlord, I think there is a role for Haringey Council in liaising with them and I am pursuing that. Have you had any replies from Anita Marsden who is copied into your emails? The housing ombudsman is not pressing for responses to new cases at present due to authorities being focussed on Covid-19. Regards Councillor Peter Mitchell Labour Member for Woodside Ward London Borough of Haringey

email from dmcmorrow@mage-net.net To
It gets better. The hot kitchen tap is extremely lose.L&Q don't class this an an emergency however if it comes off hot water will go everywhere (cost a fortune) and I have very little I can do.More annoying I need to call back during office hours to log the fault again.Daniel

email from dmcmorrow@mage-net.net To
Oh please forgive me, I didn't intend to imply Haringey where ignoring me. Its l&q who areOnly yesterday did I get a meaning fully nonsense answer to my formal complaint of 22nd April.The housing ombudsman say it could take weeks to get a response.The social housing regulator don't careDaniel

email from seema.chandwani@haringey.gov.uk To
Dear Daniel I am really sorry to keep reading your ongoing situation. I know Cllr Mitchell is advocating for you strongly to get this resolved. Were not ignoring you Fingers crossed it will be resolved soon. In meantime keep us updated. Regards Seema Chandwani Labour Councillor for West Green Ward - Cabinet Member for Neighbourhoods

email from dmcmorrow@mage-net.net To
I am about to explode. I can't get my OT on the phoneIAT take 10 minutes to answer the phone.I am still in limbo over who is responsible for my automated door.Mr McMorrow

email from dmcmorrow@mage-net.net To
The housing ombudsman will ASK L&Q to respond but could take a few Weeks!

email from dmcmorrow@mage-net.net To
I've been living with this since December 2012. When I got out from hospital.Social Housing Regulator are useless.Housing Ombudsman are slow and useless.Haringey need to stop them , they simply don't carewww.mage-net.net/lq -------- Original message --------From: Cllr Mitchell Peter Date: 12/05/2020 15:07 (GMT+00:00) To: Daniel McMorrow , Ashley Dray , Complaints & Feedback , Marsden Anita , Cllr Chandwani Seema , Cllr Rossetti Alessandra , Cllr das Neves Lucia , McCoy Brenda Subject: RE: RE: Dear Daniel Its difficult to see how L&Q can claim to be doing their best to help. I will chase this up with the Council as its not acceptable that they dont respond or take their responsibilities seriously. Regards Councillor Peter Mitchell Labour Member for Woodside Ward London Borough of Haringey 07811 421500 River Park House, 225 High Road, London, N22 8HQ From: Daniel McMorrow Sent: 12 May 2020 14:38 To: Ashley Dray ; Complaints & Feedback ; Cllr Mitchell Peter ; Marsden Anita ; Cllr Chandwani Seema ; Cllr Rossetti Alessandra ; Cllr das Neves Lucia ; McCoy Brenda Subject: RE: https://twitter.com/LQcontactus/status/1260197504001478657?s=19 Read the thread Despite tweet Saying few days he just called me. -------- Original message -------- From: Daniel McMorrow Date: 12/05/2020 13:59 (GMT+00:00) To: Ashley Dray , Complaints & Feedback , Cllr Mitchell Peter , Marsden Anita , Cllr Chandwani Seema , Cllr Rossetti Alessandra , Cllr das Neves Lucia , Brenda McCoy Subject: RE: Ok so I'm being ignored. We have equipment I use due to my disability without an agreed maintenance plan. If the door fails again I have no fire escape. https://twitter.com/aclresident/status/1259798138401034240?s=19 read the attachment We have my disabled toilet that's inadequate and was due a DFG upgrade, this can't happen as the DFG equipment is not maintained by l&q. As a result this property is not meeting my needs. Mr McMorrow -------- Original message -------- From: Daniel McMorrow Date: 11/05/2020 16:26 (GMT+00:00) To: Ashley Dray , Complaints & Feedback , Cllr Mitchell Peter , Marsden Anita Subject: RE: L&Q have failed to offer any response. Mr McMorrow -------- Original message -------- From: Daniel McMorrow Date: 23/04/2020 17:07 (GMT+00:00) To: Ashley Dray , Complaints & Feedback , Cllr Mitchell Peter , Marsden Anita Subject: RE: L&Q have failed step one of their own complaints policy To acknowledge the complaint within one working day. It also occurred to me. That my previous property in Bromley had a DFG for installation of a closomat toilet yet L&Q had no issues fixing that when it broke. Mr McMorrow -------- Original message -------- From: Daniel McMorrow Date: 22/04/2020 19:28 (GMT+00:00) To: Ashley Dray , Complaints & Feedback , Cllr Mitchell Peter , Marsden Anita Subject: RE: Can someone include from Haringey Pauline please. Before I slap l&q into oblivion. Please explain in A formal complaint response.so I can arrange for the housing ombudsman to look at it. The Social Housing Reguator have been asked. A. Why this email is so late. I requested it at 2pm I would have been able to get an answer from Haringey. 16:51 is not acceptable! B. The call was originally logged by Pauline from Haringey as I initially called PC BY Voice who installed it, who told me maintenance was not part of the package. It was arranged by Haringey as a DFG. The automation was part of the ramp, and gate in the Fence. The DFG made several improvements to your property (22K I seam to recall) I understand that you agreed to maintain the equipment. C. Why engineer never turn last night? I was told several time he was on the way. D. Why Ats just fixed the issue. All day I've had conflicting stories from L&Q. First NCAD, Then BCC and Finlay AST. E. if L&Q won't accept DFG adaptations then this property is insufficient for my needs and I need to be rehome as a matter of urgency. F. Currently a DFG is being raised to move the toilet. If L&Q won't offer maintenance this can't be done. I would advise Haringey to suspend all DFGs involving L&Q. McMorrow. This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof. All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.

email from dmcmorrow@mage-net.net To
https://twitter.com/LQcontactus/status/1260197504001478657?s=19Read the threadDespite tweet Saying few days he just called me. -------- Original message --------From: Daniel McMorrow Date: 12/05/2020 13:59 (GMT+00:00) To: Ashley Dray , Complaints & Feedback , Cllr Mitchell Peter , Marsden Anita , Cllr Chandwani Seema , Cllr Rossetti Alessandra , Cllr das Neves Lucia , Brenda McCoy Subject: RE: Ok so I'm being ignored. We have equipment I use due to my disability without an agreed maintenance plan. If the door fails again I have no fire escape.https://twitter.com/aclresident/status/1259798138401034240?s=19 read the attachmentWe have my disabled toilet that's inadequate and was due a DFG upgrade, this can't happen as the DFG equipment is not maintained by l&q.As a result this property is not meeting my needs.Mr McMorrow-------- Original message --------From: Daniel McMorrow Date: 11/05/2020 16:26 (GMT+00:00) To: Ashley Dray , Complaints & Feedback , Cllr Mitchell Peter , Marsden Anita Subject: RE: L&Q have failed to offer any response.Mr McMorrow-------- Original message --------From: Daniel McMorrow Date: 23/04/2020 17:07 (GMT+00:00) To: Ashley Dray , Complaints & Feedback , Cllr Mitchell Peter , Marsden Anita Subject: RE: L&Q have failed step one of their own complaints policyTo acknowledge the complaint within one working day.It also occurred to me. That my previous property in Bromley had a DFG for installation of a closomat toilet yet L&Q had no issues fixing that when it broke.Mr McMorrow-------- Original message --------From: Daniel McMorrow Date: 22/04/2020 19:28 (GMT+00:00) To: Ashley Dray , Complaints & Feedback , Cllr Mitchell Peter , Marsden Anita Subject: RE: Can someone include from Haringey Pauline please. Before I slap l&q into oblivion. Please explain in A formal complaint response.so I can arrange for the housing ombudsman to look at it. The Social Housing Reguator have been asked. A. Why this email is so late. I requested it at 2pm I would have been able to get an answer from Haringey. 16:51 is not acceptable! B. The call was originally logged by Pauline from Haringey as I initially called PC BY Voice who installed it, who told me maintenance was not part of the package. It was arranged by Haringey as a DFG. The automation was part of the ramp, and gate in the Fence. The DFG made several improvements to your property (22K I seam to recall) I understand that you agreed to maintain the equipment. C. Why engineer never turn last night? I was told several time he was on the way. D. Why Ats just fixed the issue. All day I've had conflicting stories from L&Q. First NCAD, Then BCC and Finlay AST. E. if L&Q won't accept DFG adaptations then this property is insufficient for my needs and I need to be rehome as a matter of urgency. F. Currently a DFG is being raised to move the toilet. If L&Q won't offer maintenance this can't be done. I would advise Haringey to suspend all DFGs involving L&Q. McMorrow.

email from peter.mitchell@haringey.gov.uk To
Dear Daniel Its difficult to see how L&Q can claim to be doing their best to help. I will chase this up with the Council as its not acceptable that they dont respond or take their responsibilities seriously. Regards Councillor Peter Mitchell Labour Member for Woodside Ward London Borough of Haringey 07811 421500 River Park House, 225 High Road, London, N22 8HQ From: Daniel McMorrow Sent: 12 May 2020 14:38 To: Ashley Dray ; Complaints & Feedback ; Cllr Mitchell Peter ; Marsden Anita ; Cllr Chandwani Seema ; Cllr Rossetti Alessandra ; Cllr das Neves Lucia ; McCoy Brenda Subject: RE: https://twitter.com/LQcontactus/status/1260197504001478657?s=19 Read the thread Despite tweet Saying few days he just called me. -------- Original message -------- From: Daniel McMorrow > Date: 12/05/2020 13:59 (GMT+00:00) To: Ashley Dray >, Complaints & Feedback >, Cllr Mitchell Peter >, Marsden Anita >, Cllr Chandwani Seema >, Cllr Rossetti Alessandra >, Cllr das Neves Lucia >, Brenda McCoy > Subject: RE: Ok so I'm being ignored. We have equipment I use due to my disability without an agreed maintenance plan. If the door fails again I have no fire escape. https://twitter.com/aclresident/status/1259798138401034240?s=19 read the attachment We have my disabled toilet that's inadequate and was due a DFG upgrade, this can't happen as the DFG equipment is not maintained by l&q. As a result this property is not meeting my needs. Mr McMorrow -------- Original message -------- From: Daniel McMorrow > Date: 11/05/2020 16:26 (GMT+00:00) To: Ashley Dray >, Complaints & Feedback >, Cllr Mitchell Peter >, Marsden Anita > Subject: RE: L&Q have failed to offer any response. Mr McMorrow -------- Original message -------- From: Daniel McMorrow > Date: 23/04/2020 17:07 (GMT+00:00) To: Ashley Dray >, Complaints & Feedback >, Cllr Mitchell Peter >, Marsden Anita > Subject: RE: L&Q have failed step one of their own complaints policy To acknowledge the complaint within one working day. It also occurred to me. That my previous property in Bromley had a DFG for installation of a closomat toilet yet L&Q had no issues fixing that when it broke. Mr McMorrow -------- Original message -------- From: Daniel McMorrow > Date: 22/04/2020 19:28 (GMT+00:00) To: Ashley Dray >, Complaints & Feedback >, Cllr Mitchell Peter >, Marsden Anita > Subject: RE: Can someone include from Haringey Pauline please. Before I slap l&q into oblivion. Please explain in A formal complaint response.so I can arrange for the housing ombudsman to look at it. The Social Housing Reguator have been asked. A. Why this email is so late. I requested it at 2pm I would have been able to get an answer from Haringey. 16:51 is not acceptable! B. The call was originally logged by Pauline from Haringey as I initially called PC BY Voice who installed it, who told me maintenance was not part of the package. It was arranged by Haringey as a DFG. The automation was part of the ramp, and gate in the Fence. The DFG made several improvements to your property (22K I seam to recall) I understand that you agreed to maintain the equipment. C. Why engineer never turn last night? I was told several time he was on the way. D. Why Ats just fixed the issue. All day I've had conflicting stories from L&Q. First NCAD, Then BCC and Finlay AST. E. if L&Q won't accept DFG adaptations then this property is insufficient for my needs and I need to be rehome as a matter of urgency. F. Currently a DFG is being raised to move the toilet. If L&Q won't offer maintenance this can't be done. I would advise Haringey to suspend all DFGs involving L&Q. McMorrow. This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof. All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.

email from dmcmorrow@mage-net.net To
Ok so I'm being ignored. We have equipment I use due to my disability without an agreed maintenance plan. If the door fails again I have no fire escape.https://twitter.com/aclresident/status/1259798138401034240?s=19 read the attachmentWe have my disabled toilet that's inadequate and was due a DFG upgrade, this can't happen as the DFG equipment is not maintained by l&q.As a result this property is not meeting my needs.Mr McMorrow -------- Original message --------From: Daniel McMorrow Date: 11/05/2020 16:26 (GMT+00:00) To: Ashley Dray , Complaints & Feedback , Cllr Mitchell Peter , Marsden Anita Subject: RE: L&Q have failed to offer any response.Mr McMorrow-------- Original message --------From: Daniel McMorrow Date: 23/04/2020 17:07 (GMT+00:00) To: Ashley Dray , Complaints & Feedback , Cllr Mitchell Peter , Marsden Anita Subject: RE: L&Q have failed step one of their own complaints policyTo acknowledge the complaint within one working day.It also occurred to me. That my previous property in Bromley had a DFG for installation of a closomat toilet yet L&Q had no issues fixing that when it broke.Mr McMorrow-------- Original message --------From: Daniel McMorrow Date: 22/04/2020 19:28 (GMT+00:00) To: Ashley Dray , Complaints & Feedback , Cllr Mitchell Peter , Marsden Anita Subject: RE: Can someone include from Haringey Pauline please. Before I slap l&q into oblivion. Please explain in A formal complaint response.so I can arrange for the housing ombudsman to look at it. The Social Housing Reguator have been asked. A. Why this email is so late. I requested it at 2pm I would have been able to get an answer from Haringey. 16:51 is not acceptable! B. The call was originally logged by Pauline from Haringey as I initially called PC BY Voice who installed it, who told me maintenance was not part of the package. It was arranged by Haringey as a DFG. The automation was part of the ramp, and gate in the Fence. The DFG made several improvements to your property (22K I seam to recall) I understand that you agreed to maintain the equipment. C. Why engineer never turn last night? I was told several time he was on the way. D. Why Ats just fixed the issue. All day I've had conflicting stories from L&Q. First NCAD, Then BCC and Finlay AST. E. if L&Q won't accept DFG adaptations then this property is insufficient for my needs and I need to be rehome as a matter of urgency. F. Currently a DFG is being raised to move the toilet. If L&Q won't offer maintenance this can't be done. I would advise Haringey to suspend all DFGs involving L&Q. McMorrow.

email from dmcmorrow@mage-net.net To
Ok so no response from L&Q and no response from haringey.Can you guess my happiness level?Daniel -------- Original message --------From: Cllr Mitchell Peter Date: 24/04/2020 18:08 (GMT+00:00) To: Daniel McMorrow Subject: RE: RE: Dear Daniel Dealing with L&Q is clearly very frustrating. I have alerted a senior officer in the Council to the problems you have faced in getting this latest problem resolved and Ive had a response to say that he will take this up. Regards Councillor Peter Mitchell Labour Member for Woodside Ward London Borough of Haringey 07811 421500 River Park House, 225 High Road, London, N22 8HQ From: Daniel McMorrow Sent: 24 April 2020 17:42 To: Cllr Mitchell Peter ; Marsden Anita ; enquiries@rsh.gov.uk Subject: RE: L&Q are putting disabled residents at risk I can defend myself self from abuse but plenty of disabled people can't. L&Q have never acted in any responsible why and resort to sound bites and token sentiments. L&Q have always had a problem providing the sending the right contractor. When my bathroom ceiling was leaking they insisted it was a leak from upstairs. It's an extension with a flat roof. Mr McMorrow -------- Original message -------- From: Daniel McMorrow Date: 23/04/2020 17:07 (GMT+00:00) To: Ashley Dray , Complaints & Feedback , Cllr Mitchell Peter , Marsden Anita Subject: RE: L&Q have failed step one of their own complaints policy To acknowledge the complaint within one working day. It also occurred to me. That my previous property in Bromley had a DFG for installation of a closomat toilet yet L&Q had no issues fixing that when it broke. Mr McMorrow -------- Original message -------- From: Daniel McMorrow Date: 22/04/2020 19:28 (GMT+00:00) To: Ashley Dray , Complaints & Feedback , Cllr Mitchell Peter , Marsden Anita Subject: RE: Can someone include from Haringey Pauline please. Before I slap l&q into oblivion. Please explain in A formal complaint response.so I can arrange for the housing ombudsman to look at it. The Social Housing Reguator have been asked. A. Why this email is so late. I requested it at 2pm I would have been able to get an answer from Haringey. 16:51 is not acceptable! B. The call was originally logged by Pauline from Haringey as I initially called PC BY Voice who installed it, who told me maintenance was not part of the package. It was arranged by Haringey as a DFG. The automation was part of the ramp, and gate in the Fence. The DFG made several improvements to your property (22K I seam to recall) I understand that you agreed to maintain the equipment. C. Why engineer never turn last night? I was told several time he was on the way. D. Why Ats just fixed the issue. All day I've had conflicting stories from L&Q. First NCAD, Then BCC and Finlay AST. E. if L&Q won't accept DFG adaptations then this property is insufficient for my needs and I need to be rehome as a matter of urgency. F. Currently a DFG is being raised to move the toilet. If L&Q won't offer maintenance this can't be done. I would advise Haringey to suspend all DFGs involving L&Q. McMorrow. This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof. All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.

email from dmcmorrow@mage-net.net To
L&Q have failed to offer any response.Mr McMorrow -------- Original message --------From: Daniel McMorrow Date: 23/04/2020 17:07 (GMT+00:00) To: Ashley Dray , Complaints & Feedback , Cllr Mitchell Peter , Marsden Anita Subject: RE: L&Q have failed step one of their own complaints policyTo acknowledge the complaint within one working day.It also occurred to me. That my previous property in Bromley had a DFG for installation of a closomat toilet yet L&Q had no issues fixing that when it broke.Mr McMorrow-------- Original message --------From: Daniel McMorrow Date: 22/04/2020 19:28 (GMT+00:00) To: Ashley Dray , Complaints & Feedback , Cllr Mitchell Peter , Marsden Anita Subject: RE: Can someone include from Haringey Pauline please. Before I slap l&q into oblivion. Please explain in A formal complaint response.so I can arrange for the housing ombudsman to look at it. The Social Housing Reguator have been asked. A. Why this email is so late. I requested it at 2pm I would have been able to get an answer from Haringey. 16:51 is not acceptable! B. The call was originally logged by Pauline from Haringey as I initially called PC BY Voice who installed it, who told me maintenance was not part of the package. It was arranged by Haringey as a DFG. The automation was part of the ramp, and gate in the Fence. The DFG made several improvements to your property (22K I seam to recall) I understand that you agreed to maintain the equipment. C. Why engineer never turn last night? I was told several time he was on the way. D. Why Ats just fixed the issue. All day I've had conflicting stories from L&Q. First NCAD, Then BCC and Finlay AST. E. if L&Q won't accept DFG adaptations then this property is insufficient for my needs and I need to be rehome as a matter of urgency. F. Currently a DFG is being raised to move the toilet. If L&Q won't offer maintenance this can't be done. I would advise Haringey to suspend all DFGs involving L&Q. McMorrow.
email from dmcmorrow@mage-net.net To
Many thanks.L&Q just don't care 22k of improvements done, they could at least try
email from dmcmorrow@mage-net.net To
L&Q are putting disabled residents at risk I can defend myself self from abuse but plenty of disabled people can't.L&Q have never acted in any responsible why and resort to sound bites and token sentiments.L&Q have always had a problem providing the sending the right contractor. When my bathroom ceiling was leaking they insisted it was a leak from upstairs. It's an extension with a flat roof.Mr McMorrow
email from peter.mitchell@haringey.gov.uk To
Dear Daniel Dealing with L&Q is clearly very frustrating. I have alerted a senior officer in the Council to the problems you have faced in getting this latest problem resolved and Ive had a response to say that he will take this up. Regards Councillor Peter Mitchell Labour Member for Woodside Ward London Borough of Haringey 07811 421500 River Park House, 225 High Road, London, N22 8HQ From: Daniel McMorrow Sent: 24 April 2020 17:42 To: Cllr Mitchell Peter ; Marsden Anita ; enquiries@rsh.gov.uk Subject: RE: L&Q are putting disabled residents at risk I can defend myself self from abuse but plenty of disabled people can't. L&Q have never acted in any responsible why and resort to sound bites and token sentiments. L&Q have always had a problem providing the sending the right contractor. When my bathroom ceiling was leaking they insisted it was a leak from upstairs. It's an extension with a flat roof. Mr McMorrow
email from dmcmorrow@mage-net.net To
L&Q have failed step one of their own complaints policyTo acknowledge the complaint within one working day.It also occurred to me. That my previous property in Bromley had a DFG for installation of a closomat toilet yet L&Q had no issues fixing that when it broke.Mr McMorrow
email from dmcmorrow@mage-net.net To
L&Q don't have a clue what they are doing. Haringey need to discuss that before someone gets hurt.One part of l&q organised three different contractors to see if they could help. ATS last night did fix the issue.The other part of L&Q are saying it's not there problem. The DFG provided about 22k of improvements to their property! If I leave I don't take these with me.The electrician due Tuesday night also never arrived.From lunch time Tuesdayhttps://youtu.be/mE0zcOZj7xg
email from peter.mitchell@haringey.gov.uk To
Dear Daniel I cannot open the attachments. I assume from your email that L&Q are saying it is not their responsibility to maintain the HouseMate system is that correct? I had an email from Haringey Council saying that it was their responsibility. Regards Councillor Peter Mitchell Labour Member for Woodside Ward London Borough of Haringey 07811 421500 River Park House, 225 High Road, London, N22 8HQ From: Daniel McMorrow Sent: 22 April 2020 19:28 To: Ashley Dray ; Complaints & Feedback ; Cllr Mitchell Peter ; Marsden Anita Subject: RE: Can someone include from Haringey Pauline please. Before I slap l&q into oblivion. Please explain in A formal complaint response.so I can arrange for the housing ombudsman to look at it. The Social Housing Reguator have been asked. A. Why this email is so late. I requested it at 2pm I would have been able to get an answer from Haringey. 16:51 is not acceptable! B. The call was originally logged by Pauline from Haringey as I initially called PC BY Voice who installed it, who told me maintenance was not part of the package. It was arranged by Haringey as a DFG. The automation was part of the ramp, and gate in the Fence. The DFG made several improvements to your property (22K I seam to recall) I understand that you agreed to maintain the equipment. C. Why engineer never turn last night? I was told several time he was on the way. D. Why Ats just fixed the issue. All day I've had conflicting stories from L&Q. First NCAD, Then BCC and Finlay AST. E. if L&Q won't accept DFG adaptations then this property is insufficient for my needs and I need to be rehome as a matter of urgency. F. Currently a DFG is being raised to move the toilet. If L&Q won't offer maintenance this can't be done. I would advise Haringey to suspend all DFGs involving L&Q. McMorrow. This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof. All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.
email from dmcmorrow@mage-net.net To
email from dmcmorrow@mage-net.net To
So engineer due last night came this morning. He was unfamiliar with the equipment so could not really do much.He was going to escalate the job. Since l&q have called everyone except the specialist who installed the system. They are unaware who the specialist are, so using them is problematic.Currently with L&Q we shall see what happensDaniel
email from peter.mitchell@haringey.gov.uk To
Dear Daniel Any news from L&Q today? The only contact I have at L&Q is Anna Sargeant who I contacted some time ago about your flat. I can ring her but who have you been dealing with about this latest problem? Councillor Peter Mitchell Labour Member for Woodside Ward London Borough of Haringey 07811 421500 River Park House, 225 High Road, London, N22 8HQ From: Daniel McMorrow Sent: 21 April 2020 22:45 To: Marsden Anita ; Cllr Mitchell Peter ; Cllr Chandwani Seema ; Cllr Rossetti Alessandra ; Cllr das Neves Lucia Subject: RE: Agggr Hello all. So as advised by Pauline Walker-Mitchell, my landlord ate responsible for maintaining the equipment. An emergency call was raised on my behalf (thankyou) for an electrician this has a 4 hour response time. However in good l&q tradition they never showed up. Mr McMorrow
email from dmcmorrow@mage-net.net To
Hello all.So as advised by Pauline Walker-Mitchell, my landlord ate responsible for maintaining the equipment.An emergency call was raised on my behalf (thankyou) for an electrician this has a 4 hour response time.However in good l&q tradition they never showed up.Mr McMorrow
email from dmcmorrow@mage-net.net To
For some unknown reasons I can't speak to the on call OT.At 5 o'clock everyone is gone.Mr McMorrow
email from dmcmorrow@mage-net.net To
Again no answer from ot 30 minutes without any luck from iat.This beeping for four hours and my headache is about to kill someone...My only option is my lawyers. You can't install equipment in the home without maintenance agreements In place.Mr McMorrow
email from anita.marsden@haringey.gov.uk To
Dear Mr McMorrow Please call Pauline Walker-Mitchell, OT Team Manager on 07976 457 362 Kind regards Anita Marsden Head Of Integrated Care 2nd Floor River Park House, 225 High Road, London, N22 8HQ E. anita.marsden@haringey.gov.uk www.haringey.gov.uk twitter@haringeycouncil facebook.com/haringeycouncil P Please consider the environment before printing this email From: Daniel McMorrow Sent: 21 April 2020 16:47 To: Cllr Mitchell Peter ; Marsden Anita ; Cllr Chandwani Seema ; Cllr Rossetti Alessandra ; Cllr das Neves Lucia Subject: RE: Agggr For some unknown reasons I can't speak to the on call OT. At 5 o'clock everyone is gone. Mr McMorrow
email from peter.mitchell@haringey.gov.uk To
Absolutely. Ive had an acknowledgement to my query and I hope someone will be in touch soon to get this sorted. Regards Councillor Peter Mitchell Labour Member for Woodside Ward London Borough of Haringey 07811 421500 River Park House, 225 High Road, London, N22 8HQ From: Daniel McMorrow Sent: 21 April 2020 15:05 To: Cllr Mitchell Peter ; Marsden Anita ; Cllr Chandwani Seema ; Cllr Rossetti Alessandra ; Cllr das Neves Lucia Subject: RE: Agggr While the virus makes things difficult looking after the disabled is not something that should be effected. Daniel
email from seema.chandwani@haringey.gov.uk To
Hi Daniel This should be resolved for this Fridays pick up. Its also being monitored by the Collections Manager. Let me know if any problems S Seema Chandwani Labour Councillor for West Green Ward Cabinet Member for Neighbourhoods Please address me by my first name Haringey Council 225 High Road, River Park House, N22 8HQ T. 0208 489 5788 M. 07971 35 36 18 seema.chandwani@haringey.gov.uk www.haringey.gov.uk Twitter: @CllrSeema facebook.com/haringeycouncil Please consider the environment before printing this email ________________________________ From: Daniel McMorrow Sent: 17 April 2020 12:03 To: Cllr Chandwani Seema Subject: Re: Bin in pathway Thank you
email from dmcmorrow@mage-net.net To
While the virus makes things difficult looking after the disabled is not something that should be effected.Daniel
email from dmcmorrow@mage-net.net To
HelloThree odd years ago I had HouseMate automation installed as a dfg. It automated opening/ closing of my back door (my only escape)Today it stopped working and a constant high pitched beep is being omitted.I can't get hold my ot and iat don't have a clue.No maintenance exists for the equipment and I've been told the invoice from my front door camera breaking (last year) has not been paid.Urgent action is needed!Mr McMorrow
email from peter.mitchell@haringey.gov.uk To
Dear Daniel I am sorry to hear about this problem. It is difficult contacting people given the working arrangements due to the coronavirus epidemic. I have submitted an urgent query and hope this results in someone contacting you. Do keep in touch if you dont hear anything about getting this resolved. Regards Councillor Peter Mitchell Labour Member for Woodside Ward London Borough of Haringey 07811 421500 River Park House, 225 High Road, London, N22 8HQ From: Daniel McMorrow Sent: 21 April 2020 14:43 To: Marsden Anita ; Cllr Chandwani Seema ; Cllr Rossetti Alessandra ; Cllr das Neves Lucia ; Cllr Mitchell Peter Subject: Agggr Hello Three odd years ago I had HouseMate automation installed as a dfg. It automated opening/ closing of my back door (my only escape) Today it stopped working and a constant high pitched beep is being omitted. I can't get hold my ot and iat don't have a clue. No maintenance exists for the equipment and I've been told the invoice from my front door camera breaking (last year) has not been paid. Urgent action is needed! Mr McMorrow This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof. All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.
email from dmcmorrow@mage-net.net To
110A Sylvan Avenue, N22 5HY
email from dmcmorrow@mage-net.net To
Thank you
email from dmcmorrow@mage-net.net To
Hello,Last week week talked on Twitter about my bin always being left in the pathway.I'm disabled I can't move it should I need to get out. I have explained this toVeolia. I have made formal complaints and never got a response.TodayMr McMorrow
email from seema.chandwani@haringey.gov.uk To
Hi Daniel Apologies - I never obtained your address. S Seema Chandwani Labour Councillor for West Green Ward Cabinet Member for Neighbourhoods Please address me by my first name Haringey Council 225 High Road, River Park House, N22 8HQ T. 0208 489 5788 M. 07971 35 36 18 seema.chandwani@haringey.gov.uk www.haringey.gov.uk Twitter: @CllrSeema facebook.com/haringeycouncil Please consider the environment before printing this email ________________________________ From: Daniel McMorrow Sent: 17 April 2020 12:03 To: Cllr Chandwani Seema Subject: Re: Bin in pathway Thank you
email from seema.chandwani@haringey.gov.uk To
Hi Daniel Leave this with me. S Seema Chandwani Labour Councillor for West Green Ward Cabinet Member for Neighbourhoods Please address me by my first name Haringey Council 225 High Road, River Park House, N22 8HQ T. 0208 489 5788 M. 07971 35 36 18 seema.chandwani@haringey.gov.uk www.haringey.gov.uk Twitter: @CllrSeema facebook.com/haringeycouncil Please consider the environment before printing this email ________________________________ From: Daniel McMorrow Sent: 17 April 2020 11:40 To: Cllr Chandwani Seema Subject: Bin in pathway Hello, Last week week talked on Twitter about my bin always being left in the pathway. I'm disabled I can't move it should I need to get out. I have explained this to Veolia. I have made formal complaints and never got a response. Today [cid:storage_emulated_0_DCIM_Screenshots_Screenshot_20200417-112248_Foscam_jpg_1587119970820] Mr McMorrow This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof. All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.
email from sheena.cove@haringey.gov.uk To
Dear Mr McMorrow Please find attached review letter with details of your new contribution payable from 06/04/2020 We are unable to send this in the post this year due to Covid 19 restrictions Kind Regards Sheena Cove Advice and Assessment Officer Income Maximisation and Personal Budget Finance Service Adult Services Haringey Council | 2nd Floor River Park House | 225 High Road | London N22 8HQ ' 0208 489 3517 ; sheena.cove@haringey.gov.uk This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof. All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.
email from alessandra.rossetti@haringey.gov.uk To
Dear Mr McMorrow, I would like to let you know that I have continued following up on this as I wasn't happy about lack of clarity with respect to parking permit for Blue Badge holders. I have asked my colleagues to raise this issue at the Community and Environmental Scrutiny panel yesterday, since this was reviewing a report on Haringey best practices on the subject. The Chair of the panel has agreed to escalate this to the Cabinet member responsible. I hope to be able to provide you with further updates soon. Kind regards, Alessandra Alessandra Rossetti Liberal Democrat Member for Alexandra Ward Haringey Liberal Democrat Spokeperson for Arts, Culture & Leisure Haringey Council River Park House, 225 High Road, London, N22 8HQ T: 07976 977911 E: Alessandra.rossetti@haringey.gov.uk This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof. All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation ________________________________ From: Cllr Rossetti Alessandra Sent: Monday, February 17, 2020 12:20:58 PM To: Daniel McMorrow Subject: Re: Your member enquiry - Disabled access to the car park at Alexandra library Dear Mr McMorrow, I would like to let you know that I have received the following confirmation from Haringey: As per our conversation. I can confirm that that the enforcement for blue badge holders who park at alexander park library only has been relaxed. I will be monitoring the impact of this for the next coming months. It has also been agreed that all pcns received to blue badge holders during this period will be cancelled. If you do have any of the pcns details, please do forward them to me and I will process these accordingly. As I am aware that this can be a temporary measure I will keep following up the issue and keep you posted. I hope though that this could help in the meantime and you would be able to use the Library. I have also informed the Alexandra Park Library . Kind regards, Alessandra ________________________________ From: Daniel McMorrow Sent: Wednesday, February 12, 2020 1:16 PM To: Cllr Rossetti Alessandra Subject: Re: Your member enquiry - Disabled access to the car park at Alexandra library While I'm thankful for your help and that of Cllr DasNeves. My question of why a permit is need still remains. While the car park might be private the function of a library is public. The blue badge is a sign the requirements for special parking has been deemed acceptable. A permit adds a second layer of complexity to the situation. I fail to see any real benefit the management of permits would be silly as the blue badge is the permit. You could also argue the car park in public land as I'm sure it was purchased with the library and I'm sure that was publicly funded.
email from lucia.dasneves@haringey.gov.uk To
No problem, you know where we are if you need us again! Best, Cllr Lucia das Neves Chair of Overview and Scrutiny Committee Councillor for Woodside Ward, Haringey Outlook for Android ________________________________ From: Daniel McMorrow Sent: Thursday, February 27, 2020 3:32:53 PM To: Cllr das Neves Lucia ; haringey@mage-net.net Subject: RE: Fwd: Ref : LBH/9055219 Many thanks for your help. With this and parking at Alexandra Park Library both issues have been resolved. Daniel
email from dmcmorrow@mage-net.net To
Many thanks for your help. With this and parking at Alexandra Park Library both issues have been resolved.Daniel
email from lucia.dasneves@haringey.gov.uk To
Dear Daniel This is the response I have had. I hope things run smmothly from here, but keep me posted if you need further assistance. Best wishes, Cllr Lucia das Neves Chair of Overview and Scrutiny Committee Councillor for Woodside Ward, Haringey Outlook for Android ________________________________ From: Burton Nadine Sent: Thursday, February 27, 2020 2:39:19 PM To: Cllr das Neves Lucia Subject: FW: Ref : LBH/9055219 Good afternoon Cllr Das Neves Please see below response sent to Cllr James regarding Mr McMorrow. Kind regards Nadine Nadine Burton Business Management Officer Tel: 020 8489 5071 From: Marsden Anita Sent: 27 February 2020 14:32 To: Burton Nadine Subject: FW: Ref : LBH/9055219 FYI Anita Marsden Head Of Integrated Care 2nd Floor River Park House, 225 High Road, London, N22 8HQ T. 020 8489 5901 M E. anita.marsden@haringey.gov.uk www.haringey.gov.uk twitter@haringeycouncil facebook.com/haringeycouncil P Please consider the environment before printing this email From: Marsden Anita Sent: 27 February 2020 14:31 To: Cllr James Sarah > Subject: Ref : LBH/9055219 Dear Councillor James Your enquiry about Mr Daniel McMorrow Ref : LBH/9055219 Thank you for your enquiry dated 13th February 2020 and for giving the service the opportunity to look into the issues you have raised. Your enquiry outlined that there has been ongoing issues with Mr McMorrow using the hoist in the bathroom area to manage transfers. The service can confirm that Mr McMorrows case was reallocated to Brenda McCoy (OT) on the 10th February 2020, contact was made with Mr McMorrow on the 12th February and an assessment completed on the 20th February. Following the assessment it has been agreed between the Occupational Therapist and Mr McMorrow that a referral will be made to District Nurses for an assessment of pressure care needs, request a re-assessment of wheelchair seating and major adaptation request to ascertain the feasibility of re-locating his toilet within the bathroom and access to the front of his property. I hope that you are satisfied with my response to your enquiry. If you have any follow-up queries or need more information, please contact Member Enquiries in the first instance. Kind regards Anita Marsden Head Of Integrated Care 2nd Floor River Park House, 225 High Road, London, N22 8HQ T. 020 8489 5901 M E. anita.marsden@haringey.gov.uk www.haringey.gov.uk twitter@haringeycouncil facebook.com/haringeycouncil P Please consider the environment before printing this email This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof. All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.
email from lesley.clay@haringey.gov.uk To
Dear Mr Mcmorrow Please find attached the response to the recent stage 2 complaint investigation. Regards Lesley Clay Corporate Feedback Officer Haringey Council Tel 020 8489 3424 This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof. All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.
email from alessandra.rossetti@haringey.gov.uk To
Dear Mr McMorrow, I would like to let you know that I have received the following confirmation from Haringey: As per our conversation. I can confirm that that the enforcement for blue badge holders who park at alexander park library only has been relaxed. I will be monitoring the impact of this for the next coming months. It has also been agreed that all pcns received to blue badge holders during this period will be cancelled. If you do have any of the pcns details, please do forward them to me and I will process these accordingly. As I am aware that this can be a temporary measure I will keep following up the issue and keep you posted. I hope though that this could help in the meantime and you would be able to use the Library. I have also informed the Alexandra Park Library . Kind regards, Alessandra ________________________________ From: Daniel McMorrow Sent: Wednesday, February 12, 2020 1:16 PM To: Cllr Rossetti Alessandra Subject: Re: Your member enquiry - Disabled access to the car park at Alexandra library While I'm thankful for your help and that of Cllr DasNeves. My question of why a permit is need still remains. While the car park might be private the function of a library is public. The blue badge is a sign the requirements for special parking has been deemed acceptable. A permit adds a second layer of complexity to the situation. I fail to see any real benefit the management of permits would be silly as the blue badge is the permit. You could also argue the car park in public land as I'm sure it was purchased with the library and I'm sure that was publicly funded.
email from dmcmorrow@mage-net.net To
Sorry for confusionThe hoist has been resolved. The issues now relate to the wetroom and works that was done by ot that has now left.Daniel
email from lucia.dasneves@haringey.gov.uk To
Daniel - see below - the cabinet member has asked someone to visit and sort this out. I hope this helps. Regards, Cllr Lucia das Neves Chair of Overview and Scrutiny Committee Councillor for Woodside Ward, Haringey Outlook for Android ________________________________ From: Cllr James Sarah Sent: Thursday, 13 February 2020, 15:30 To: Cllr das Neves Lucia Subject: RE: Your complaint: LBH/9055219 Hi Lucia, I have asked if someone can visit and get these problems resolved. Best wishes, Sarah From: Cllr das Neves Lucia Sent: 09 February 2020 10:29 To: MemberEnquiries Cc: Cllr James Sarah Subject: Fwd: Your complaint: LBH/9055219 Please see below - Daniel has been having issues with resolving his hoist problem for months. There was a previous ME and still no resolution. Can we have a look at what's going wrong here? See email string below. Thanks, Cllr Lucia das Neves Chair of Overview and Scrutiny Committee Councillor for Woodside Ward, Haringey Outlook for Android ________________________________ From: Daniel McMorrow > Sent: Friday, 7 February 2020, 16:00 To: Marsden Anita; dmcmorrow@mage-net.net; Cllr das Neves Lucia Subject: RE: Your complaint: LBH/9055219 Still waiting for an OT! Keep getting the run around from IAT. Having spoken with an assistant manager I'm now convinced haringey don't have a clue what they are doing. I'm told the bed causing me a bad back is a district nurse issue however I've never been told this each time I called. I'm told the bathroom/wetroom floor could be weeks on a waiting list. My OT has left so apparently I needs to be assessed again! I am about to scream.
email from dmcmorrow@mage-net.net To
While I'm thankful for your help and that of Cllr DasNeves. My question of why a permit is need still remains. While the car park might be private the function of a library is public. The blue badge is a sign the requirements for special parking has been deemed acceptable. A permit adds a second layer of complexity to the situation. I fail to see any real benefit the management of permits would be silly as the blue badge is the permit.You could also argue the car park in public land as I'm sure it was purchased with the library and I'm sure that was publicly funded.
email from alessandra.rossetti@haringey.gov.uk To
Dear Mr McMorrow, thank you for sharing the email with me. This below is what I received as a result form my inquiry and as you can see , is in contradiction with the answer you received via Cllr DasNeves. The Council considers accessibility for disabled people to its public buildings as very important. We recognise our responsibilities under the Disability Discrimination Act and the Equalities Act, and that this means we need to avoid discrimination in all areas of our work. * The car park at Alexandra Park library is managed on behalf of the Council by an enforcement company APCOA Parking (formerly PEA). * To the best of our knowledge, no officer has asked for or given agreement to any change in policy in relation to disabled parking at this location (or elsewhere). * The rule is that blue badge holders would also need a valid permit to be able to park in any private car park. * The car park is not a public car park, it is for the use of staff and permitted visitors. For this reason, a valid permit (issued by APCOA) would be needed, in addition to a blue badge (for a disabled bay). Visitor permits can be obtained at the library counter. * We need to do further work to clarify if APCOA have changed their enforcement practice, even if the underlying rules have not changed. * It would appear that some work needs to be done to establish if the signage etc at the site is adequate to make sure the conditions of use are clear. I will raise it with the officer. I will also raised separately the due answer by the 10th of February. Kind regards, Alessandra ________________________________ From: Daniel McMorrow Sent: Tuesday, February 11, 2020 3:58 PM To: Cllr Rossetti Alessandra Subject: Fwd: Your member enquiry - Disabled access to the car park at Alexandra library Below are the emails. Daniel McMorrow
email from dmcmorrow@mage-net.net To
If you've seen it's ok.This afternoon my mother had to park at the bottom of the road.My carers was 15 minutes late as no parking.Daniel
email from lucia.dasneves@haringey.gov.uk To
Thanks Daniel. I have been in the area recently and saw some of the effects. Happy to come again and see your road specfically if you would like me to... Thanks, Cllr Lucia das Neves Chair of Overview and Scrutiny Committee Councillor for Woodside Ward, Haringey Outlook for Android ________________________________ From: Daniel McMorrow Sent: Tuesday, February 11, 2020 12:05:06 PM To: Cllr das Neves Lucia ; haringey@mage-net.net Subject: RE: Fwd: Roadworks & access for resident's carers LBH/9578520 Hello Would you like to come and see the works? Daniel
email from dmcmorrow@mage-net.net To
Below are the emails.Daniel McMorrow
email from dmcmorrow@mage-net.net To
HelloWould you like to come and see the works?Daniel
email from lucia.dasneves@haringey.gov.uk To
Daniel - a first response to the thames water work access issues below... Cllr Lucia das Neves Chair of Overview and Scrutiny Committee Councillor for Woodside Ward, Haringey Outlook for Android ________________________________ From: Kent-Winsley James Sent: Monday, February 10, 2020 6:45:52 PM To: Cllr Chandwani Seema ; Cunningham Ann ; Boddy Peter Cc: Cllr das Neves Lucia ; MemberEnquiries ; Greenaway Richard Subject: RE: Roadworks & access for resident's carers LBH/9578520 Good evening, Councillors These works are part of an overall Thames Water mains replacement scheme. We have been having significant issues with these works throughout their lifecycle, much to the displeasure of a number of residents (and indeed us as officers). Because of the level of inconvenience residents have been enduring, we have sought to minimise the parking being taken up at any given time by writing a Temporary Traffic Management Order (TTMO) with specific phases, encompassing specific locations of suspension between specific dates (please see photo below). Generally speaking, if works need to take place in a disabled parking bay, we try and make provision for this. I am not aware what, if any provision has been made in this specific instance, but I will look into it. It should be possible to make provision for a carer to park appropriately close to their place of work. As an aside, I have already arranged a meeting for Thames Water to come in and explain their poor performance during this scheme. [cid:image001.png@01D5E041.2ACA3A50] James Kent-Winsley Network Manager Environment & Neighbourhoods Haringey Council, Floor 1 South, River Park House 225 High Road, Wood Green, London N22 8HQ T. 020 8489 1391 M. 07870 157 870 E. james.kent-winsley@haringey.gov.uk www.haringey.gov.uk twitter@haringeycouncil facebook.com/haringeycouncil P Please consider the environment before printing this email. From: Cllr Chandwani Seema Sent: 09 February 2020 12:02 To: Cunningham Ann ; Kent-Winsley James ; Boddy Peter Cc: Cllr das Neves Lucia ; MemberEnquiries Subject: Fw: Roadworks & access for resident's carers LBH/9578520 Hi Lucia Ive copied in the Highways Team If MEs are urgent, URGENT should be displayed in the subject title. Or it will be processed in 2 working days, which wouldve been Tues. Someone should get back to you soon. S Seema Chandwani Labour Councillor for West Green Ward Cabinet Member for Neighbourhoods Please address me by my first name Haringey Council 225 High Road, River Park House, N22 8HQ T. 0208 489 5788 M. 07971 35 36 18 seema.chandwani@haringey.gov.uk www.haringey.gov.uk Twitter: @CllrSeema facebook.com/haringeycouncil Please consider the environment before printing this email ________________________________ From: Cllr das Neves Lucia > Sent: 09 February 2020 10:32:48 To: MemberEnquiries > Cc: Cllr Chandwani Seema > Subject: Re: Roadworks & access for resident's carers LBH/9578520 Surely, by the time you reply, my resident will have been enduring problems with his carers for some time? Can the team look at this quickly? Thanks, Cllr Lucia das Neves Chair of Overview and Scrutiny Committee Councillor for Woodside Ward, Haringey Outlook for Android ________________________________ From: MemberEnquiries@haringey.gov.uk > Sent: Friday, February 7, 2020 12:14:33 PM To: Cllr das Neves Lucia > Subject: RE: Roadworks & access for resident's carers LBH/9578520 Dear Councillor Lucia Das Neves Your enquiry concerning: Roadworks & access for resident's carers. Our Reference number: LBH/9578520 Thank you for your enquiry, which was received on 04 February 2020. We have allocated your enquiry to the appropriate service officer, who will send you a full reply by 18 February 2020. Yours sincerely, Corporate Feedback Team From: Cllr das Neves Lucia Sent: Tuesday, February 4, 2020 1:17 PM To: MemberEnquiries CC: Cllr Chandwani Seema Subject: Roadworks & access for resident's carers Hi Roadworks from thames water appear to be causing this disabled resident problems in the sylvan avenue area - see link to twitter string below. https://twitter.com/danielmcmorrow/status/1224676708617543680?s=03 I have had a look at our website and could not find an obvious way that the resident could report the issue. I'm not sure what category it would fall under... Are we able to help and make sure they can still have access to the care / visits they need? Is there any way we could plan for this type of scenario in future/ build it into our planning? Lastly, should residents have received info about the works that would have enabled them to report a possible issue like access by carers etc...? I wonder if on the roadworks page we shouldn't have a link to a way people can report problems with them...just a thought! Thanks, Cllr Lucia das Neves Chair of Overview and Scrutiny Committee Councillor for Woodside Ward, Haringey Outlook for Android ________________________________ Get the official Twitter app at https://twitter.com/download?s=13 This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof. All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.
email from dmcmorrow@mage-net.net To
Still waiting for an OT! Keep getting the run around from IAT.Having spoken with an assistant manager I'm now convinced haringey don't have a clue what they are doing.I'm told the bed causing me a bad back is a district nurse issue however I've never been told this each time I called.I'm told the bathroom/wetroom floor could be weeks on a waiting list.My OT has left so apparently I needs to be assessed again!I am about to scream.
email from lucia.dasneves@haringey.gov.uk To
Daniel See below what I have had so far. You are due a response on 10 Feb going by the email below. I am as frustrated as you and have copied the cabinet member responsible Cllr Amin into my emails. Regards, Cllr Lucia das Neves Chair of Overview and Scrutiny Committee Councillor for Woodside Ward, Haringey Outlook for Android ________________________________ From: Meek Andrew Subject: RE: Your member enquiry - Disabled access to the car park at Alexandra library Dear Cllr das Neves I met with colleagues from the library service earlier today, and I have also been in contact with the Commercial Property team who manage the contract with APCOA who enforce on library car parks (and elsewhere). We now understand that this situation has arisen as a result of the takeover by APCOA of the previous enforcement company PEA. APCOA appear to have changed the enforcement practice without reference to the Council. The next step will be for the Library Service to confirm the policy they wish to apply in respect of this matter, and to provide this direction to APCOA. My colleague Judith Walker will then be able to provide a full response to Mr McMorrow, as Head of Service. The deadline for the Stage 2 Complaint from Mr McMorrow is 10th February, and we are on track to provide a response within this timescale. Kind regards Andrew Andrew Meek Head of Organisational Resilience Haringey Council River Park House, 225 High Road, London N22 8HQ T. 020 8489 1171 M. 07980 31 6641 E. andrew.meek@haringey.gov.uk To report an incident to the Emergency Planning Team, please call 0208 489 0000 www.haringey.gov.uk twitter@haringeycouncil facebook.com/haringeycouncil Please consider the environment before printing this email This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof. All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.
email from corporate.feedback@haringey.gov.uk To
email from dmcmorrow@mage-net.net To
The tweethttps://twitter.com/haringeycouncil/status/1214195988111515649?s=19"Complaints should be made using the form on our website. There is no direct line to the Feedback team" is an absolute statement that complaints should be made via the form.The "no direct line" is wrong. And more importantly web only form restricts complaints as some can't use the web or have access to a computer.This was also a late response as conversation this morning led to this being escalated to stage two.Mr McMorrow
email from s-csdonotreply@haringey.gov.uk To
Mr Daniel Mcmorrow Dear Mr Mcmorrow, Your complaint about Incorrect information given via Twitter, our reference: LBH/9479920 Thank you for giving us an opportunity to investigate your complaint. Your complaint was assigned to me to conduct a service investigation. I appreciate your time and effort for bringing this matter to my attention and regret that you have had this unsatisfactory experience. With regard to the issue you raised that you were given incorrect information via Twitter. Having investigated the matter (including fully liaising with our corporate feedback team) on behalf of The Service, the below are my findings: 1. the Officer who had responded to your tweet did not state that you cannot make a complaint by phone. 2. the response offered by the duty Officer, it seemed been misunderstood or misrepresented 3. I have received confirmation that you have successfully made contact via phone to our Feedback team to log a complaint. On point two (2) from my findings, the duty officer could have offered a clear information to you by stating that by filling in the form online, you are able to fully express your view without having to wait in the queue and at your convenience. With regard to point three (3), I understand on the day of the Tweeter feed, you have successfully made contact via telephone call to the Feedback Team. On final important note, we treat complaints very seriously and aim to take on any learning points we can. We will continue to use such feedback to monitor the quality of service provided, once again thank you for taking the time to bring this to our attention. I hope that I have resolved your concerns to your satisfaction. If you are unhappy with my response, you can ask our Corporate Feedback Team to review your complaint at the Independent Review stage of our internal complaints procedure. Information about this is on our website. You should tell them what you remain dissatisfied about and what you want us to do to put things right. This normally has to be done within six months of this response. Their contact details are: Corporate Feedback Team Alexandra House 10 Station Road London N22 7TR Email: Corporate.Feedback@haringey.gov.uk Yours sincerely, Jofany Flores - Team Leader Customer Services Haringey Council Level 3, Alexandra House, 10 Station Road, London N22 7TR T - 0208 489 1000 www.haringey.gov.uk twitter@haringeycouncil facebook.com/haringeycouncil Please consider the environment before printing this email. This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof. All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.
email from corporate.feedback@haringey.gov.uk To
email from dmcmorrow@mage-net.net To
Thank you so much she was lovely.Daniel
email from anita.marsden@haringey.gov.uk To
Thank you. I will ask the Manager to review and advise me, I believe Kerine was able to identify the issue. Kind regards Anita Marsden Head Of Integrated Care 2nd Floor River Park House, 225 High Road, London, N22 8HQ T. 020 8489 5901 M E. anita.marsden@haringey.gov.uk www.haringey.gov.uk twitter@haringeycouncil facebook.com/haringeycouncil P Please consider the environment before printing this email From: Daniel McMorrow Sent: 08 January 2020 17:16 To: Marsden Anita Subject: RE: Your complaint: LBH/9055219 I don't have the persons name. The wetroom issue has always been the floor. The wetroom design plans where never seen by my OT. (Was Brenda) So the floor slopes towards the drain the helps keep the floor free of water. But the slope happens to be at back left wheel of my hoist, so its unsteady and has pulled me off the toilet. (You need to see it to understand, E.g if I need to shift my weight when on the toilet) Daniel
email from dmcmorrow@mage-net.net To
I don't have the persons name. The wetroom issue has always been the floor.The wetroom design plans where never seen by my OT. (Was Brenda)So the floor slopes towards the drain the helps keep the floor free of water. But the slope happens to be at back left wheel of my hoist, so its unsteady and has pulled me off the toilet. (You need to see it to understand, E.g if I need to shift my weight when on the toilet)Daniel
email from anita.marsden@haringey.gov.uk To
Hello Mr McMorrow Can you advise me with whom you spoke with and what the wet room issues are? Kind regards Anita Marsden Head Of Integrated Care 2nd Floor River Park House, 225 High Road, London, N22 8HQ T. 020 8489 5901 M E. anita.marsden@haringey.gov.uk www.haringey.gov.uk twitter@haringeycouncil facebook.com/haringeycouncil P Please consider the environment before printing this email From: Daniel McMorrow Sent: 08 January 2020 16:49 To: Marsden Anita Subject: RE: Your complaint: LBH/9055219 Hello Just wasted 30 odd minutes trying to get an OT referral with IAT. They are telling me my wetroom floor issues is new and needs a "new form" When Kerine Smith, came in October we agreed the track hoist dfg was need and I should contact her when approved. This has got the go ahead and should be completed in January. We now need to re examine the wetroom floor. Mr McMorrow
email from dmcmorrow@mage-net.net To
HelloJust wasted 30 odd minutes trying to get an OT referral with IAT.They are telling me my wetroom floor issues is new and needs a "new form"When Kerine Smith, came in October we agreed the track hoist dfg was need and I should contact her when approved. This has got the go ahead and should be completed in January.We now need to re examine the wetroom floor.Mr McMorrow
email from claire.strachan@haringey.gov.uk To
Dear Daniel This is a test. Kind regards, Claire Haringey Customer Services Team If you need to report something please log it here: Report It If you need to reply to this message, please use our Online Service: Contact Frontline Why wait when you can do it online? Please consider the environment before printing this email. [cid:image001.jpg@01D56FC2.0BDF2690] [cid:image002.jpg@01D56FC2.0BDF2690] This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof. All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.
email from dmcmorrow@mage-net.net To
Hello.Thank you for organising the new hoist it's wonderful.The reason for my email. I would like a new OT. But not Brenda. I need someone to discuss the logic of some of the decisions made that really have never worked.Mostly why an order was made for a track hoist in my bedroom where the issue is with the floor in my bathroomDaniel
email from anita.marsden@haringey.gov.uk To
Dear Mr Morrow Thank you for your email. I am pleased to hear the hoist is working. I have asked Kerine Smith, Assistant Team Manager to make contact with you and visit to discuss your concerns. Kind regards Anita Marsden Head Of Integrated Care 2nd Floor River Park House, 225 High Road, London, N22 8HQ T. 020 8489 5901 M E. anita.marsden@haringey.gov.uk www.haringey.gov.uk twitter@haringeycouncil facebook.com/haringeycouncil P Please consider the environment before printing this email From: Daniel McMorrow Sent: 17 October 2019 12:31 To: Marsden Anita Subject: Re: Your complaint: LBH/9055219 Hello. Thank you for organising the new hoist it's wonderful. The reason for my email. I would like a new OT. But not Brenda. I need someone to discuss the logic of some of the decisions made that really have never worked. Mostly why an order was made for a track hoist in my bedroom where the issue is with the floor in my bathroom Daniel
email from anita.marsden@haringey.gov.uk To
Dear Mr McMorrow Your complaint about lack of repairs to your hoist, ref: LBH/9055219 Thank you for giving us an opportunity to investigate your complaint. Your complaint outlines concerns about the length of time it has taken to repair your hoist. I have investigated your complaint and sincerely apologise for the length of time it has taken to resolve your concerns and the confusing information and actions you have experienced in trying to get your hoist repaired. Following your complaint, I asked an Occupational Therapy Manager from the Assessment Service to contact you. I am pleased to note you are still able to use your current hoist to transfer as required and do not have to remain in bed. I understand that you brought the hoist with you when you moved into the borough, you have had it for over 7 years, and this is not the first time it has required repair. To avoid you experiencing this type of concern again I have authorised the purchase of a new Arjo hoist and can confirm this has been ordered today. I hope that I have helped resolve your concerns to your satisfaction. If you are unhappy with my response, you can ask our Feedback and Information Governance Team to review your complaint at the Independent Review stage of our internal complaints procedure. Information about this is on our website. You should tell them what you remain dissatisfied about and what you want us to do to put things right. This normally has to be done within six months of this response. Their contact details are: Shared Service Centre Feedback and Information Governance Team Alexandra House 10 Station Road Wood Green London N22 7TR Email: FIG@haringey.gov.uk Yours sincerely, Anita Marsden Head Of Integrated Care 2nd Floor River Park House, 225 High Road, London, N22 8HQ T. 020 8489 5901 M E. anita.marsden@haringey.gov.uk www.haringey.gov.uk twitter@haringeycouncil facebook.com/haringeycouncil P Please consider the environment before printing this email This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof. All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.
email from debbie.darling@haringey.gov.uk To
Dear Mr McMorrow Please see the attached as promised. I have also sent a soft copy in the post to you because when I tried to send this to you yesterday it came back undelivered however I have sent this again today and hopefully you will receive this. Regard Debbie Debbie Darling Acting Fig & Business Support Manager Corporate & Customer Services Haringey Council 5th Floor , Alexandra House, 10 Station Road, Wood Green, London N22 7TR Debbie.Darling@haringey.gov.uk [cid:image001.png@01D5688D.ACF4A7D0][Facebook icon][cid:image003.gif@01D5688D.ACF4A7D0][Twitter icon] This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof. All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.
email from dmcmorrow@mage-net.net To
Please explain whyMediquip sent arjo authorisation today for the repairs to my hoist ?McMorrow
email from brenda.mccoy@haringey.gov.uk To
Hello Daniel, I can only apologies for the delay in the repairs to the hoist. I am unable to answer your question, therefore I suggest you contact Medequip directly for an answer to the question. Regards Brenda McCoy Occupational Therapist Adult Services Assessment Service London Borough of Haringey River Park House 2nd Floor, 225 High Road Wood Green London N22 8HQ Tel: 020 8 489 1632 Mobile No: 07816955693 Email: Brenda.mccoy@haringey.gov.uk From: Daniel McMorrow Sent: 04 September 2019 16:21 To: FIG ; Cllr Mitchell Peter ; McCoy Brenda Subject: Re: Complaint Please explain why Mediquip sent arjo authorisation today for the repairs to my hoist ? McMorrow
email from dmcmorrow@mage-net.net To
So I'm of the opinion you don't have a clue what you are doing.My request for 2 carers was denied. My request was with two carers I can just about use a slide board. However I was subsequently told due to not using one for at least a year I'd need to be assessed. But without 2 carers this is pointless as I refuse to even try.Today without discussion a slide board turned up. I already have 2.I've been told the hoist repair is with Arjo but had no call for a repair date.Mr McMorrow
email from peter.mitchell@haringey.gov.uk To
Dear Daniel Ive had a reply from my email yesterday stating that Anita Marsden, Head of Integrated Care, who is responsible for Medequip relations, will be responding to me hopefully soon. I am sorry to hear of the continuing problems. Regards Councillor Peter Mitchell Labour Member for Woodside Ward London Borough of Haringey 07811 421500 River Park House, 225 High Road, London, N22 8HQ From: Daniel McMorrow Sent: 04 September 2019 12:26 To: FIG ; Cllr Mitchell Peter ; McCoy Brenda Subject: Re: Complaint So I'm of the opinion you don't have a clue what you are doing. My request for 2 carers was denied. My request was with two carers I can just about use a slide board. However I was subsequently told due to not using one for at least a year I'd need to be assessed. But without 2 carers this is pointless as I refuse to even try. Today without discussion a slide board turned up. I already have 2. I've been told the hoist repair is with Arjo but had no call for a repair date. Mr McMorrow
email from dmcmorrow@mage-net.net To
HelloNo if I had been in bed since the 8th, I'd be in hospital with pressure sores.Staying in bed is a really really bad policy, not only physically but even for practical purposes like how would you go to the toilet?I'm quite lucky that my home is automated. If I was in bed how could I open the door?Daniel
email from dmcmorrow@mage-net.net To
Right.I'm am assuming the letter dated 23rd August 2019 from Beverley Tarka is a joke?The letter identified six issue in my complaint but only addresses one and blamed another on process.The logic in the response is very very confused you blame Arjo but all say mediquip are responsible.The response failed to address this is the second time this happened.Failed to address my need for a hoist and the damage staying in bed would do.Mr McMorrow
email from peter.mitchell@haringey.gov.uk To
Dear Daniel I have emailed Beverley Tarka to urge some action to get this resolved. This is completely unacceptable. Are you having to remain in bed until the hoist is fixed? Regards Councillor Peter Mitchell Labour Member for Woodside Ward London Borough of Haringey 07811 421500 River Park House, 225 High Road, London, N22 8HQ From: Daniel McMorrow Sent: 03 September 2019 14:07 To: FIG ; Cllr Mitchell Peter ; McCoy Brenda Subject: Re: Complaint Right. I'm am assuming the letter dated 23rd August 2019 from Beverley Tarka is a joke? The letter identified six issue in my complaint but only addresses one and blamed another on process. The logic in the response is very very confused you blame Arjo but all say mediquip are responsible. The response failed to address this is the second time this happened. Failed to address my need for a hoist and the damage staying in bed would do. Mr McMorrow
email from dmcmorrow@mage-net.net To
Spoke with mediquip yesterday they had no quote. This morning spoke with Arjo they sent the quote 22nd August!Spoke with mediquip today could not find it. Made a complaint and they found it (shocking)They have no idea when the parts will come, and don't seam that fussed about it.I think it's about time I got some legal advice as your relationship with mediquip is causing issues.Mr McMorrow
email from peter.mitchell@haringey.gov.uk To
Dear Daniel Here is the latest response I have received. Regards Councillor Peter Mitchell Labour Member for Woodside ward 07811 421500 ________________________________ From: Selby Jane on behalf of MemberEnquiries Sent: Thursday, August 22, 2019 3:43:38 PM To: Cllr Mitchell Peter ; MemberEnquiries ; Cllr das Neves Lucia Cc: MemberEnquiries ; Cllr Blake Mark Subject: RE: Enquiry about broken hoist - ref. LBH/9055219 Dear Councillor Mitchell Thank you for your email. This has been forwarded to Adult Social Services for their urgent attention. Kind regards Jane Selby Business Change Advisor - Customer Services & Libraries Haringey Council River Park House, 225 High Road, London N22 8HQ www.haringey.gov.uk twitter@haringeycouncil facebook.com/haringeycouncil P Please consider the environment before printing this email. From: Cllr Mitchell Peter Sent: 20 August 2019 13:18 To: MemberEnquiries ; Cllr das Neves Lucia Cc: MemberEnquiries ; Cllr Blake Mark Subject: Re: Enquiry about broken hoist - ref. LBH/9055219 Dear Jane Can this be dealt with as a matter of urgency? Mr McMorrow reported his broken hoist on 8 August and was told he would have to stay in bed. It is now 20 August and it still hasn't been fixed, which is completely unacceptable. He has submitted a formal complaint to the Council after spending hours on the phone trying to get it fixed. Regards Councillor Peter Mitchell Labour Member for Woodside ward 07811 421500 ________________________________ From: Selby Jane > on behalf of MemberEnquiries > Sent: Monday, August 19, 2019 12:06:55 PM To: Cllr das Neves Lucia > Cc: MemberEnquiries >; Cllr Mitchell Peter >; Cllr Blake Mark > Subject: FW: Enquiry about broken hoist - ref. LBH/9055219 Dear Councillor das Neves Your enquiry concerning: Mr Mcmorrow Our Reference Number: LBH/9055219 Thank you for your enquiry, which was received on 15 August 2019. I have allocated your enquiry to the appropriate service officer, who will send you a full reply by 30 August 2019. Kind regards Jane Selby Business Change Advisor - Customer Services & Libraries Haringey Council River Park House, 225 High Road, London N22 8HQ www.haringey.gov.uk twitter@haringeycouncil facebook.com/haringeycouncil P Please consider the environment before printing this email. From: Cllr das Neves Lucia > Sent: 15 August 2019 14:21 To: MemberEnquiries > Cc: Cllr Mitchell Peter >; Cllr Blake Mark > Subject: Enquiry about broken hoist - ref. LBH/9055219 Mr mcmorrow of 110 sylvan avenue 077255 86509 as contacted me about his broken hoist, which he needs to be able to get in and out of bed to for example, use the toilet. He reported it broken last thursday, but tells me he was told in the meantime he would have to 'stay in bed'. This sounds far from great. He told me he thought the part required had not yet been ordered. He is particulatly concerned as last time his hoist was broken it took 3 months for a repair to happen. He added that one of the issues is that his hoist is 8 years old, somewhat past its best and that it may prove more costly to keep repairing it vs getting a new one. Not to mention the issue of the effects on his quality of life. Can you please let us know when the part will be ordered/ the repair will be completed and what plans/thinking has been done around the use of his ailing hoist? I am copying in colleagues as i am about to go on leave, so please respond to all, in case I am still away when you reply! Thanks, Cllr Lucia das Neves Chair of Overview and Scrutiny Committee Councillor for Woodside Ward, Haringey Outlook for Android This email and any files transmitted with it are confidential, may be subject to legal privilege and are intended only for the person(s) or organisation(s) to whom this email is addressed. Any unauthorised use, retention, distribution, copying or disclosure is strictly prohibited. If you have received this email in error, please notify the system administrator at Haringey Council immediately and delete this e-mail from your system. Although this e-mail and any attachments are believed to be free of any virus or other defect which might affect any computer or system into which they are received and opened, it is the responsibility of the recipient to ensure they are virus free and no responsibility is accepted for any loss or damage from receipt or use thereof. All communications sent to or from external third party organisations may be subject to recording and/or monitoring in accordance with relevant legislation.
email from dmcmorrow@mage-net.net To
I'm am not interested in excess.Mediquip can't do they job. You can't blame process either.If I had brought this Arjo would have have been here within 24 hours to fix it.Mr McMorrow
email from brenda.mccoy@haringey.gov.uk To
Hello Daniel, Thank you for your email. Regards Brenda McCoy Occupational Therapist Adult Services Assessment Service London Borough of Haringey River Park House 2nd Floor, 225 High Road Wood Green London N22 8HQ Tel: 020 8 489 1632 Mobile No: 07816955693 Email: Brenda.mccoy@haringey.gov.uk From: Daniel McMorrow Sent: 22 August 2019 13:00 To: FIG ; Cllr Mitchell Peter ; McCoy Brenda Subject: Re: Complaint I'm am not interested in excess. Mediquip can't do they job. You can't blame process either. If I had brought this Arjo would have have been here within 24 hours to fix it. Mr McMorrow
email from dmcmorrow@mage-net.net To
I have just phoned Arjo they still have not got an order from mediquip.I am about to become very very annoyed and you won't like that.I now don't want a repair I want a new Arjo Sara Standing Hoist. This should come with a warranty for 2 years. I do not want mediquip involved they simply cannot provide the service.Mr McMorrow
email from data.protection@haringey.gov.uk To
email from dmcmorrow@mage-net.net To
I made a valid requesthttps://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/right-of-access/#3Mr McMorrow
email from fig@haringey.gov.uk To
email from peter.mitchell@haringey.gov.uk To
Dear Daniel This is completely unacceptable. Cllr Lucia das Neves took up this matter and we received a holding reply with a promise of a full reply by 30th. I've replied to say that this is urgent and needs to be resolved. Regards Councillor Peter Mitchell Labour Member for Woodside ward
email from dmcmorrow@mage-net.net To
No the noise was fixed I'm now suffering the L&Q complaints policy Daniel
email from peter.mitchell@haringey.gov.uk To
Dear Daniel I understand that Mark did not get in touch but I am now back and are you still suffering from this awful noise? Regards Councillor Peter Mitchell - Labour Member for Woodside Ward
email from dmcmorrow@mage-net.net To
email from elections@haringey.gov.uk To
email from dmcmorrow@mage-net.net To
Hellohttps://www.dropbox.com/s/x4jtfpwldyh028o/20190424_185938.mp4?dl=0This is after the fix.Mr McMorrow
email from dmcmorrow@mage-net.net To
HelloSent below to Peter got out of office.For context I just closed a legal case against them for repair of my wet room. My landlord is London & Quadrant. Daniel McMorrow
email from dmcmorrow@mage-net.net To
HelloOn the 10th I had been woken up by a strange noise. At gone midnight my farther had to investigate he identified the taps.On 11th April 2019 I reported to my Landlord faulty kitchen taps.The landlord has failed without explanation to attend.This evening they again started making a noise, my Landlord won't do anything until tomorrow.I can't keep being left with issues like this.I am unable to turn off the water should it be required.Daniel McMorrow.
email from peter.mitchell@haringey.gov.uk To
I am away until 2 May. If you have an urgent Woodside matter, please contact Councillor Mark Blake on mark.blake@haringey.gov.uk or Councillor Lucia das Neves on lucia.dasneves@haringey.gov.uk If the matter can wait, I'll get back to you on my return. Regards Peter Mitchell.
email from cadene.tyser@haringey.gov.uk To
Your Complaint reference: LBH/8412819
email from brenda.mccoy@haringey.gov.uk To
Hi Daniel The current shower chair has a clearance of 500mm, in order for the shower chair to fit over the closomat, the Closomat needs to be sited on a 75mm plinth which will give a rim height of 485mm. This would enable the shower chair to be used safely. As I did not have an opportunity to view the specification of the to the bathroom adaptations, I was not able to convey any recommendations. Kind regards Brenda McCoy Occupational Therapist Haringey Council Adult Social Care/Assessment Team 2nd FloorRiver Park House, 225 High Road, London N22 8HQ