Tone
The 'TONE' Aspecht of complaint LBH/12875522 is worthy of a deep-dive. On I re-raised a formal complaint. (the complaint was first made )The complaint was Acknowledged , but I was never given a reponse date.
the published process I response within 10 Working days from date of complaint. So
On
However the include sceenshot in the Stage Two response of has a Major, Major problem.
The "1h" so the tweet was considered by someone to be inappropriate an HOUR after I tweeted it, yet was not informed till
- I find their constant abuse inappropriate
- Having to raised a complaint about being signposted to online service, to have the response signpost you to online service inappropriate
- Having to explain my need for adjustments, and the Trauma of haing these fail inappropriate
- Having to justify your disability inappropriate