Dear Mr McMorrow
I just wanted to provide you with an update.
I am currently waiting on evidence from the firm in respect of the additional concerns you have raised. They have initially responded to say that the remedy previously agreed had been paid. In this instance, i have asked them to provide evidence.
While I understand you are deeply dissatisfied with how we handled the first investigation in to your complaint about the firm, and also our own service complaint procedure, I have not been involved in either of those matters.
As I see it, there a still significant matters in dispute between you and the firm and my focus and priority is to get to the bottom of that and bring about a final resolution, enabling you to move on from this matter.
I will be in touch with you shortly.
Kind Regards
Israr Nabi